Philipp Rutz M.Sc.

Publikationen

2024

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  Rutz, P. (2024)Supporting the Appropriation of ERP Systems in SMEs: A Practice-centred Approach

  , Pages: 10.48340/ecscw2024_dc01
  [BibTeX] [Abstract] [Download PDF]

  Enterprise resource planning (ERP) systems are pivotal in industrial settings, yet often underutilised due to users’ inadequate training and understanding. Previous research has shown that this is to a certain extent due to current implementation practices of such systems, which focus on the go-live moment, rather on their continuous use afterwards. This research aims to address this gap by examining the ERPs appropriation process and designing practice-centred systems to facilitate their integration into work practices through facilitated training in SMEs. Drawing on a CSCW and business informatics perspective, this research seeks to bridge a clear gap in the literature through a practice-centred approach.

  @article{rutz_supporting_2024,
  title = {Supporting the {Appropriation} of {ERP} {Systems} in {SMEs}: {A} {Practice}-centred {Approach}},
  shorttitle = {Supporting the {Appropriation} of {ERP} {Systems} in {SMEs}},
  url = {https://dl.eusset.eu/handle/20.500.12015/5084},
  abstract = {Enterprise resource planning (ERP) systems are pivotal in industrial settings, yet often underutilised due to users’ inadequate training and understanding. Previous research has shown that this is to a certain extent due to current implementation practices of such systems, which focus on the go-live moment, rather on their continuous use afterwards. This research aims to address this gap by examining the ERPs appropriation process and designing practice-centred systems to facilitate their integration into work practices through facilitated training in SMEs. Drawing on a CSCW and business informatics perspective, this research seeks to bridge a clear gap in the literature through a practice-centred approach.},
  language = {en},
  urldate = {2024-06-06},
  author = {Rutz, Philipp},
  year = {2024},
  note = {Publisher: European Society for Socially Embedded Technologies (EUSSET)},
  pages = {10.48340/ecscw2024\_dc01},
  }

2023

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  Rutz, P., Kotthaus, C., Pinatti de Carvalho, A. F., Randall, D. & Pipek, V. (2023)The Relevance of KES-Oriented Processes for the Implementation of ERP Systems: Findings From an Empirical Study in German SMEs

  IN Proceedings of the ACM on Human-Computer Interaction, Vol. 7, Pages: 313:1–313:34 doi:10.1145/3610104
  [BibTeX] [Abstract] [Download PDF]

  Past and current research has shown that Knowledge and Expertise Sharing (KES) is central to the appropriation of enterprise software such as Enterprise Resource Planning (ERP) systems. ERP implementation projects in Small and Medium-sized Enterprises (SMEs) are often driven by research and practice. However, they tend to focus on the ‚go live‘ moment rather than on the subsequent, much longer post-implementation phase. This, we argue, results in decreased utilisation over time and an increased need for workarounds. In this paper, we draw on an empirical study within four organisations which exposes the limitations of KES in ERP implementation projects in SMEs, especially in regard to the preparation of key users. Our findings suggest that, despite key users‘ essential role in these projects, they are often chosen haphazardly and are ill-prepared. As a result, they cannot fulfil their role of facilitating KES with end users, who end up appropriating ERP systems mostly through ‚learning by doing‘. This stems directly from complex and largely unrecognised processes involving consultants, hotlines, management, key users and end users. In this paper, we introduce and discuss specific socio-technical, KES-oriented measures which can potentially lead to sustainable KES throughout the ERP life-cycle for longer-term success.

  @article{rutz_relevance_2023,
  title = {The {Relevance} of {KES}-{Oriented} {Processes} for the {Implementation} of {ERP} {Systems}: {Findings} {From} an {Empirical} {Study} in {German} {SMEs}},
  volume = {7},
  shorttitle = {The {Relevance} of {KES}-{Oriented} {Processes} for the {Implementation} of {ERP} {Systems}},
  url = {https://dl.acm.org/doi/10.1145/3610104},
  doi = {10.1145/3610104},
  abstract = {Past and current research has shown that Knowledge and Expertise Sharing (KES) is central to the appropriation of enterprise software such as Enterprise Resource Planning (ERP) systems. ERP implementation projects in Small and Medium-sized Enterprises (SMEs) are often driven by research and practice. However, they tend to focus on the 'go live' moment rather than on the subsequent, much longer post-implementation phase. This, we argue, results in decreased utilisation over time and an increased need for workarounds. In this paper, we draw on an empirical study within four organisations which exposes the limitations of KES in ERP implementation projects in SMEs, especially in regard to the preparation of key users. Our findings suggest that, despite key users' essential role in these projects, they are often chosen haphazardly and are ill-prepared. As a result, they cannot fulfil their role of facilitating KES with end users, who end up appropriating ERP systems mostly through 'learning by doing'. This stems directly from complex and largely unrecognised processes involving consultants, hotlines, management, key users and end users. In this paper, we introduce and discuss specific socio-technical, KES-oriented measures which can potentially lead to sustainable KES throughout the ERP life-cycle for longer-term success.},
  number = {CSCW2},
  urldate = {2023-10-10},
  journal = {Proceedings of the ACM on Human-Computer Interaction},
  author = {Rutz, Philipp and Kotthaus, Christoph and Pinatti de Carvalho, Aparecido Fabiano and Randall, Dave and Pipek, Volkmar},
  month = oct,
  year = {2023},
  keywords = {ERP system implementation, ERP systems, knowledge and expertise sharing},
  pages = {313:1--313:34},
  }

2022

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  Syed, H. A., Schorch, M., Pinatti de Carvalho, A. F., Rutz, P. & Pipek, V. (2022)Blending Practices to Facilitate Grounded Design Research: A Praxeological Research Perspective

  doi:10.48340/ecscw2022_n04
  [BibTeX] [Abstract] [Download PDF]

  In this paper, we reflect on the experiences from two Grounded Design (GD) research projects conducted by a multidisciplinary group of researchers between 2019 – 2021 and highlight the methodological foundations and related obstacles for iterative designing. Both projects investigate the phenomena of knowledge sharing and crisis-related learning in business organizations under the GD paradigm, which has been increasingly adopted within the Computer- supported Cooperative Work (CSCW) community. During these projects, the researchers with backgrounds in computer science, business informatics, software engineering, and sociology experienced the need for systematization to transition between the stages of GD. Looking back, we realize that our teams arrived at this systematization by blending the prior knowledge from team members’ original educational backgrounds. While blending practices most likely happens intuitively in interdisciplinary projects, as is often the case of the user-centered design initiatives seen in CSCW and Human-Computer Interaction, little can be found on how this usually happens and its implications. In this paper, we respond to this literature gap by discussing how this blending can facilitate the realization of GD projects and lead to a praxeological information science research perspective, which has ‘methods appropriation’ as key to systematizing abstraction, broader traceability, and flexibility of research methods.

  @article{syed_blending_2022,
  title = {Blending {Practices} to {Facilitate} {Grounded} {Design} {Research}: {A} {Praxeological} {Research} {Perspective}},
  issn = {2510-2591},
  shorttitle = {Blending {Practices} to {Facilitate} {Grounded} {Design} {Research}},
  url = {https://dl.eusset.eu/handle/20.500.12015/4345},
  doi = {10.48340/ecscw2022_n04},
  abstract = {In this paper, we reflect on the experiences from two Grounded Design (GD) research projects conducted by a multidisciplinary group of researchers between 2019 – 2021 and highlight the methodological foundations and related obstacles for iterative designing. Both projects investigate the phenomena of knowledge sharing and crisis-related learning in business organizations under the GD paradigm, which has been increasingly adopted within the Computer- supported Cooperative Work (CSCW) community. During these projects, the researchers with backgrounds in computer science, business informatics, software engineering, and sociology experienced the need for systematization to transition between the stages of GD. Looking back, we realize that our teams arrived at this systematization by blending the prior knowledge from team members’ original educational backgrounds. While blending practices most likely happens intuitively in interdisciplinary projects, as is often the case of the user-centered design initiatives seen in CSCW and Human-Computer Interaction, little can be found on how this usually happens and its implications. In this paper, we respond to this literature gap by discussing how this blending can facilitate the realization of GD projects and lead to a praxeological information science research perspective, which has ‘methods appropriation’ as key to systematizing abstraction, broader traceability, and flexibility of research methods.},
  language = {en},
  urldate = {2022-06-20},
  author = {Syed, Hussain Abid and Schorch, Marén and Pinatti de Carvalho, Aparecido Fabiano and Rutz, Philipp and Pipek, Volkmar},
  year = {2022},
  note = {Accepted: 2022-06-14T07:23:54Z
  Publisher: European Society for Socially Embedded Technologies (EUSSET)},
  }