Prof. Dr. Claudia Müller (Vertr.)

Vita

Der Arbeitsbereich der Professur richtet sich in der Lehre und der Forschung auf informationstechnologisch gestützte Lösungen für die Herausforderungen und Problemlagen des demographischen Wandels. Zielsetzungen richten sich auf den Erhalt und die Erhöhung der sozialen Teilhabe älterer Menschen, deren Mobilität und Selbstständigkeit sowie den Erhalt bzw. die Verbesserung des häuslichen Wohlbefindens und der Gesundheit im höheren Lebensalter.
„Alternde Gesellschaft“ weist darüber hinaus auf intergenerationelle Konzepte eines guten Lebens und die Vielfältigkeit von individuellen Bedürfnissen und Wünschen, um ein Leben in sozialer Teilhabe führen zu können. Dazu gehört auch, eine geschlechtsspezifische Sichtweise auf die Aneignung und Nutzung neuer Medien einzunehmen. Da neuen Technologien ein hohes Innnovationspotential für die zukünftige Versorgung im häuslichen Bereich sowie im Rahmen der gesundheitlichen Versorgung zugesprochen wird, ist ein fundiertes Verständnis von Alltags- und Lebensweltkontexten von älteren Frauen und Männern und Aneignungs- und Nutzungspotentialen moderner Medien unabdingbar.

In Zugangsweisen von älteren Menschen zu neuen Medien zeigt sich der „digital divide“ oft als „gender divide“, der häufig Frauen im Zugang zu neuen Medien als Unterstützungsformen für Selbständigkeit, Selbstbestimmtheit und soziale Teilhabe ausgrenzt aufgrund geschlechtsspezifischer Rollen- und Habitualisierungsmuster. Neben den älteren Anwenderinnen von Technik spielen auch jene Personen eine wesentliche Rolle, die den Zugangsweg zu neuen Medien bereiten oder aber auch verhindern in der Rolle von Arbeitnehmerinnen, Beraterinnen, Pflegerinnen, Freiwilligendiensten etc. im Bereich der Altenarbeit.
Die Professur umfasst in ihrer Arbeit daher auch diese bisher in der Forschung und Technikentwicklung allgemein stark unterrepräsentierten bzw. bisher nicht reflektierte Diversity-Aspekte in der Technikaneignung und -nutzung von älteren Kohortengruppen ab dem Alter 50+ und deren Bezugspersonen. Es geht darum, diese systematisch zu erheben und dieses Wissen aktiv in Technikentwicklungsprojekte und Produktgestaltung einzubringen.

Die Professur stützt sich auf Forschungserkenntnisse, Vorgehensweisen und Methoden des nutzerorientierten IT-Designs, die seit vielen Jahren erfolgreich im Umfeld des Lehrstuhls Wirtschaftsinformatik und Neue Medien sowie der Professuren CSCW und HCI etabliert sind und zielt darauf ab, diese für die drängenden Fragestellungen der Alternden Gesellschaft zu bündeln. Einen Einblick in bisherige Forschungsfelder bietet die Seite www.inclusive-ageing.com.
Das Spektrum der Forschungsmethoden orientiert sich an qualitativ-empirischen und partizipativen Zugängen zu den Lebens- und Arbeitswelten der zukünftigen Nutzergruppen. Die Professur versteht sich als Partner in der Initiative der „Praxlabs“, die eine beteiligungsorientierte Technikforschung und –Gestaltung verfolgt.

News

Müller, C. (2019). Keynote an Jahresfachtagung der BaS in Ludwigshafen: Chancen und Risiken der Digitalisierung – Seniorenbüros stellen sich den Herausforderungen, 12./13.11.2019, Ludwigshafen. [Referat und Kongressbeitrag]

Müller, C. (2019). Soziale Einbettung von Assistenztechnologien, Fachtag Digitalisierung für die Pflege – Wie können wir die Pflegebedürftigen stärken?, GKV-Spitzenverband, 11.09.2019, Berlin. [Referat und Kongressbeitrag]

Dickel, M., Unbehaun, D. & Müller, C. (2019). Living Labs als Gestaltungs- und Aneignungsarena IKT-basierter Anwendungen im Gesundheits- und Pflegekontext: Implikationen partizipativer Entwicklung; Clusterkonferenz Zukunft der Pflege, September 2019, Berlin. [nach Call for Abstracts]

Kaspar, H., Müller, C., Pelzelmayer, K. & van Holten, K. (2019). Caring Community Living Lab: ein neuer Ansatz für die Langzeit-Versorgung zuhause; Clusterkonferenz Zukunft der Pflege, September 2019, Berlin. [nach Call for Abstracts]

Wanka, A., Endter, C. & Müller, C. (2019). Workshop: Technikforschung in alternden Gesellschaften – Herausforderungen für die Gerontologie, DGGG-Kongress, September 2019, Berlin. [Tagungsorganisationen und Moderationen]

Gallistl, V., Frewer-Graumann, S., Müller, C., Rohner, R. (2019). Focussed Discussion: The Potential and Challenges of User-Centred Design with Older End-Users, Aging & Social Change Conference, September 2019, Wien. [Tagungsorganisationen und Moderationen]

Gregorczek, M., Kurz, D. & Müller, C (2019). Organisation und Moderation Symposium: Gemischte Gefühle: Mit neuer Technik gesund und autonom durchs Leben. Abschlusssymposium Cognitive Village Projekt, 23.10.2019, Siegen. [Tagungsorganisationen und Moderationen]

Müller, C. (2019): Alter und Technik: zum 8. Altersbericht der Bundesregierung und Praxisbasiertes Design,  LINGA Fachtag „Ausblick in unsere Zukunft“, Landesinitiative Generationengerechter Alltag, 27.06.2019, Hannover. [eingeladener Vortrag]

Struzek, D., Dickel, M. & Müller, C. (2019). Between theory and practice. The gap in the design process. 3rd International Workshop on Socio-Gerontechnology, 19./20.06.2019, Stockholm. [nach Call for Abstracts]

Dickel, M., Struzek, D., Jung-Henrich, J., Müller, C., Kaspar, H., van Holten, K. & Pelzelmayer, K. (2019). Networks  of  Care  in  Rural  Areas.  Workshop: Networks of Care, European Conference  on  Computer-Supported  Cooperative  Work:  The  International  Venue  on Practice-centred  Computing, 08.06.2019, Wien. [nach Call for Workshop Papers]

Kricheldorff, C., Müller, C., Pelizäus-Hoffmeister, H. &Wahl, H.-W. (2019). Tagung Interdisziplinäre Perspektiven auf Technikforschung, -gestaltung und –aneignung, Tagung des Fachausschusses „Alter und Technik“ der Deutschen Gesellschaft für Geriatrie und Gerontologie, 05./06.06.2019, Siegen. [Tagungsorganisationen und Moderationen]

Müller, C. (2019). Sozio-technisches Design von digitalen Medien für ältere Menschen, Zurich Chapter Ageing 2.0., 29.05.2019, Zürich. [eingeladener Vortrag]

Bevilacqua, R., Gallistl, V., Hess, M., Kärnä, E. &Müller, C. (2019). Organisation und Moderation Symposium: Supporting digital literacy and appropriation of ICT by older people – the Access Project,  International Association of Gerontology and Geriatrics, European Region (IAGG-ER), 24.05.2019  Göteborg, Schweden. [Tagungsorganisationen und Moderationen]

Bevilacqua, R., Gallistl, V., Hess, M., Kärnä, E. &Müller, C. (2019). Sessionorganisation und -moderation: Health Literacy in Digitalized Environments. Geriatriekongress 2019. Wien, 26.04.2019. [Tagungsorganisationen und Moderationen]

Jung-Heinrich, J., Müller, C. & Struzek, D. (2019). Sensor Literacy in the field of e-Health. Geriatriekongress 2019. Wien, 26.04.2019. [nach Call for Abstracts]

Müller, C. (2019). Die Menschen einbeziehen – Chancen und Grenzen partizipativer Technologieentwick-lung. Geriatriekongress 2019. Wien, 26.04.2019. [nach Call for Abstracts]

Müller, C. (2019): Partizipative Technikentwicklung im Quartier mit älteren BewohnerInnen, Facility Management-Perspektiven: FM Innovationen in Health Care Digital, ZHAW, 05.04.2019, Zürich. [eingeladener Vortrag]

Struzek, D., Müller, C. & Boden, A. (2019). Entwicklung einer alltagsnahen persuasiven App  zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer, Demo, Wirtschaftsinformatik- Tagung 2019, 26.02.2019. [nach Call for Papers]

Kaspar, H., Müller, C. & Otto, U. (2019). Beziehungsgestaltung und Kommunikation im Living Lab:  Die unsichtbare und vernachlässigte Arbeit der Innovations- und Technologieforschung. Tagung Ageing and Living in Place (ALiP), 01.02.2019, Olten. [eingeladener Vortrag]

Müller, C. (2018). Eingeladener Panel-Beitrag bei CREATE-Workshop: Designing for Older Adults, 7.12.2019, Frankfurt [Organisation F. Oswald, B. Klein & H.-W. Wahl]

Gallistl, V., Hess, M., Kärnä, E. &Müller, C. (2018). ACCESS – a conceptual model for sparking new IT learning cultures for older adults. Gerontological Society of America (GSA), 14-18.11.2018, Boston. [nach Call for Abstracts]

Müller, C. (2018). AAL-Forschung – Partizipative IT-Gestaltung im ländlichen Raum, eingeladener Vortrag bei BITKOM – Smart City Convention, 12.11.2018, Berlin. [eingeladener Vortrag]

Der Fachhochschulrat der Kalaidos Fachhochschule hat Claudia Müller den Titel «Professorin der Kalaidos Fachhochschule» verliehen. Prof. Dr. Müller verstärkt seit Oktober 2018 das Forschungsteam Ageing at Home  an der Careum Hochschule Gesundheit in Zürich.  https://www.kalaidos-fh.ch/de-CH/Departement-Gesundheit/News/Claudia-Mueller-Professorin-CHG

JProf. C. Müller ist in die Jury des SENovation Award eingeladen worden. Der SENovation Award wird von der Signal Iduna und der Seniorenliga Deutschland vergeben und richtet sich im Besonderen an Start-Ups oder potentielle Gründer von Startups. Dabei liegt der Fokus auf jungen Unternehmen oder Konzepten, die altersunabhängige Lösungen für Produkte anbieten, die bewusst mit einer Ansprache für die Älteren verbunden werden oder gezielt die Gruppe der älteren Menschen adressieren. https://www.senovation-award.de/jury.html

Das Gerontologie-Netzwerk Siegen (GeNeSi) hat am 03.12.2018 in Kooperation mit dem Forschungskolleg Siegen (FoKoS) zu einem öffentlichen Vortrag von Herrn Prof. Dr. phil. Dr. h.c. Dipl.-Psych. Andreas Kruse zum Thema „Entwicklungsperspektiven im Alter: Individuum, Gesellschaft und Kultur“eingeladen. Herr Kruse ist Direktor des Instituts für Gerontologie an der Universität Heidelberg und mehrjähriger Vorsitzender der Sachverständigenkommission für den Altenbericht der Bundesregierung. In seinem Vortrag hat Herr Prof. Kruse die Bedeutung des Alters in seinen Potentialen sowie in seiner erhöhten Verletzlichkeit aufgezeigt. Auch die große Verantwortung der Gesellschaft und Kultur für die Gestaltung des Alters, wie die altersfreundliche Gestaltung der sozialen Umwelt, wurde deutlich. Besonders betonte Herr Prof. Kruse die Wechselseitigkeit von Sorgen, dass Menschen im hohen Alter nicht nur versorgt und gepflegt werden, sondern das starke Bedürfnis haben, selbst Sorge zu geben.
Angehörige von GeNeSi sowie Mitarbeiter des Instituts für Gerontologie der TU Dortmund hatten sich bereits vor dem Vortrag von Herrn Kruse in einer nicht-öffentlichen Arbeitssitzung zu diesen Themen ausgetauscht.
Flyer der Veranstaltung: pdf
Weitere Informationen zum Gerontologie-Netzwerk Siegen: https://www.uni-siegen.de/genesi/start/

Am 28.09.2018 fand in Düsseldorf die Pflegemesse Rehacare statt. Dieser Kongress bietet eine interdisziplinäre Informations- und Austauschplattform für Kommunen, Wohnwirtschaft, und Sozialdienstleister. Gezeigt wurden Innovationen rund um den Themenbereich der Rehabilitation und Pflege. 967 Aussteller aus 42 Ländern informierten über Hilfen, die es Menschen mit Behinderungen, Menschen mit Pflegebedarf oder älteren Menschen ermöglichen, ein weitgehend selbstbestimmtes Leben zu führen.
Link zur Veranstaltung: https://www.rehacare.de/

Neues Forschungsprojekt in Kooperation mit der Forschungseinrichtung der Zürcher Careum Hochschule Gesundheit: „CareComLabs: Innovative Home Care Models for People with Comprehensive Care Needs: Caring Community Living Labs“.
Das Projekt CareComLabs erforscht und setzt innovative und gemeinschaftsbasierte Versorgungsmodelle für die Langzeitpflege zu Hause um. Das Projekt wird über drei Jahre mit 375.000 EUR gefördert und wird am 1. Februar 2019 starten.
Weitere Informationen zur Veranstaltung: http://www.uni-siegen.de/start/news/oeffentlichkeit/845818.html
Weitere Informationen zum Forschungsprojekt: https://www.careum.ch/-/neues-snf-projekt

Das BMBF-geförderte Forschungsprojekt „Cognitive Village – Vernetztes Dorf“ richtete in Kooperation mit dem ForschungsKollegSiegen (FoKoS) ein interdisziplinäres Abschlusssymposium unter dem Motto „Gemischte Gefühle – Mit neuer Technik gesund und autonom durchs Leben“ aus. An zwei Tagen blickten die Projektpartner mit internationalen Gastrednern auf drei erfolgreiche Jahre. Diskutiert wurde, in welcher Weise zukünftig intelligente technische Assistenzsysteme an Bedeutung gewinnen und wie diese auch von Seiten der Nutzer mit gestaltet werden können.
Flyer für die Gesamte Veranstaltung: pdf
Flyer für die Abendveranstaltung: pdf
Weitere Informationen: https://www.uni-siegen.de/fokos/aktuelles/844384.html?lang=de

Die Siegener Professorin Dr. Claudia Müller ist stellvertretende Vorsitzende der Kommission des „Achten Altersberichts“ der Bundesregierung. https://www.uni-siegen.de/start/news/oeffentlichkeit/830185.html/

Workshop organisation: SFB-Workshop “Media Ethnography – Where Is the Action? Cooperative Media Practices in Ethnographic Fieldwork”, organisiert von Clemens Eisenmann, Inka Fürtig, Simon Holdermann, David Waldecker, Claudia Müller und Martin Dickel. SFB 1187 “Media of Cooperation”, Universität Siegen, 14.-15. Juni 2018; https://www.mediacoop.uni-siegen.de/de/veranstaltungen/workshop-media-ethnography-where-is-the-action-cooperative-media-practices-in-ethnographic-fieldwork/

Veröffentlichung und Vortrag: Johanna Meurer, Claudia Müller, Carla Simone, Ina Wagner und Volker Wulf. Vorstellung des ECSCW Papers „Designing for Sustainability: Key Issues of ICT Projects for Ageing at Home“, auf der ECSCW 2018, der 16. europäischen Konferenz des Forschungsbereichs Computer-Supported Cooperative Work in Nancy (Frankreich), Juni 2018
https://doi.org/10.1007/s10606-018-9317-1

Workshop organisation: SFB-Workshop “Digital Platforms and Boundary Infrastructures”, organisiert von Sebastian Gießmann, Carolin Gerlitz, Hendrik Bender, Claudia Müller, Marén Schorch, Sigrid Baringhorst, Mundo Yang, Dagmar Hoffmann und Wolfgang Reißmann. SFB 1187 “Media of Cooperation”, Universität Siegen, 2.-3. November 2017; https://www.mediacoop.uni-siegen.de/de/veranstaltungen/workshop-digital-platforms-and-boundary-infrastructures/

Veröffentlichung und Vortrag Claudia Müller (2017): “Praxisbasierte Technikentwicklung für die alternde Gesellschaft – Von der technischen Machbarkeit zur sozialen Innovation“, eingeladener Symposiumsbeitrag zum 3. Zukunftskongress „Technik zum Menschen bringen“ des Bundesministeriums für Bildung und Forschung. Titel des Symposiums: “Innovationsgrad versus Usability”. Juni 2017.
https://www.technik-zum-menschen-bringen.de/zukunftskongress

Veröffentlichung und Vortrag Claudia Müller (2017): “Praxisbasiertes Design für und mit älteren Personen “Einladung zum Fachgespräch „Sozialraum Digital – ältere Menschen als Ko-Entwickler neuer Technik“ Juni 2017, Ludwigshafen, Deutschland; Eingeladen vom Bundesministerium für Familie Senioren Frauen und Jugend und abgehalten auf dem „Digitalgipfel“ 2017, organisiert vom Bundesministeriums für Wirtschaft und Energie (BMWI). https://www.bmwi.de/Redaktion/DE/Artikel/Digitale-Welt/digital-gipfel.html

Workshop organisation: “Symposium on Challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices”, organisiert von Markus Garschall, Theo Hamm, Dominik Hornung, Claudia Müller, Katja Neureiter, Marén Schorch und Lex van Velsen. COOP Conference 2016 (12th International Conference on the design of Cooperative Systems) Trento, Italien, Mai 2016; http://coop2016.tech-experience.at/

Veröffentlichung und Vortrag Claudia Müller (2015): „Partizipativer Designprozess (Participatory design) für neue Medien zur Förderung der Gemeinschaftsbildung und informellen Hilfe innerhalb der Nachbarschaft“; eingeladener Beitrag zum Symposium: „Gesundheit im ländlichen Raum – Ganzheitliche Ansätze zur Entwicklung ländlicher Gemeinden“, Universität Siegen und Regionale Südwestfalen 2013 – „Denkraum Zukunft Dorf“, Siegen Nov. 2015.

Veröffentlichung und Vortrag Claudia Müller (2015): „Neue Informations-Technologien zur Unterstützung in der Pflege und Betreuung – zwischen technisch machbar und ethisch vertretbar“, Vortrag im Rahmen der Reihe „Gerontologisches Forum“ der LVR Klinik Bonn, Oktober 2015.

Veröffentlichung und Vortrag Claudia Müller (2014): „Bildungsarrangements in höheren Altersgruppen“ – Das Gespräch wird im „Fachgespräch Bildung – Eine Frage des Alters?“ präsentiert, Institut für Sozialarbeit und Sozialpädagogik e.V., Frankfurt am Main, Dezember 2014.

Projekte

2022

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  Ethical Future Environments: Engaging refugees in Smart City participation

  Scheepmaker Laura, Aal Tanja, Kender Kay, Vallis Stacy, Aal Konstantin, Smith Nancy, Melenhorst Mark, Van Twist Anouk, Veenstra Mettina, Schuler Douglas, Müller Claudia, Wulf Volker, Weibert Anne, Weibert Anne, Weibert Anne, Weibert Anne
  Adjunct Proceedings of the 2022 Nordic Human-Computer Interaction Conference: 2022 New York, NY, USA. . doi:10.1145/3547522.3547704
  [BibTeX] [Abstract] [Download PDF]

  Aiming to improve quality of life for their citizens, cities and environments regions are becoming increasingly smarter. Smart City research and practice has put emphasis on the importance of citizen-centric processes, collaborating with citizens and other stakeholders, as well as public values in Smart City projects. Nevertheless, cities and governmental organizations continue to adopt technology-push approaches, marginalized citizens such as refugees are often excluded in (urban) digitalization and decision-making processes. Despite their different and valuable perspectives, collaborating with marginalized citizens is not common practice, as it often requires a different approach than traditional citizen participation techniques. During this workshop, we will discuss with Smart City practitioners and refugees how we could broaden participation to include citizens who are still excluded, using a visual card-based game to discuss topics in the Smart City context that are relevant to participants. The expected outcomes of this workshop are an understanding of opportunities for involving marginalized citizens (in this workshop: refugees) in Smart City projects, different perspectives of stakeholders involved, and the setting up of a learning and caring community in which different stakeholders can share their insights and practices.

  @inproceedings{scheepmaker_ethical_2022,
  address = {New York, NY, USA},
  series = {{NordiCHI} '22},
  title = {Ethical {Future} {Environments}: {Engaging} refugees in {Smart} {City} participation},
  isbn = {978-1-4503-9448-2},
  shorttitle = {Ethical {Future} {Environments}},
  url = {https://doi.org/10.1145/3547522.3547704},
  doi = {10.1145/3547522.3547704},
  abstract = {Aiming to improve quality of life for their citizens, cities and environments regions are becoming increasingly smarter. Smart City research and practice has put emphasis on the importance of citizen-centric processes, collaborating with citizens and other stakeholders, as well as public values in Smart City projects. Nevertheless, cities and governmental organizations continue to adopt technology-push approaches, marginalized citizens such as refugees are often excluded in (urban) digitalization and decision-making processes. Despite their different and valuable perspectives, collaborating with marginalized citizens is not common practice, as it often requires a different approach than traditional citizen participation techniques. During this workshop, we will discuss with Smart City practitioners and refugees how we could broaden participation to include citizens who are still excluded, using a visual card-based game to discuss topics in the Smart City context that are relevant to participants. The expected outcomes of this workshop are an understanding of opportunities for involving marginalized citizens (in this workshop: refugees) in Smart City projects, different perspectives of stakeholders involved, and the setting up of a learning and caring community in which different stakeholders can share their insights and practices.},
  urldate = {2022-10-04},
  booktitle = {Adjunct {Proceedings} of the 2022 {Nordic} {Human}-{Computer} {Interaction} {Conference}},
  publisher = {Association for Computing Machinery},
  author = {Scheepmaker, Laura and Aal, Tanja and Kender, Kay and Vallis, Stacy and Aal, Konstantin and Smith, Nancy and Melenhorst, Mark and Van Twist, Anouk and Veenstra, Mettina and Schuler, Douglas and Müller, Claudia and Wulf, Volker and Weibert, Anne and Weibert, Anne and Weibert, Anne and Weibert, Anne},
  month = oct,
  year = {2022},
  keywords = {HCI, Participatory design, refugees, Smart Cities, marginalized people},
  pages = {1--5},
  }

• ---

  Older adults’ reasons to participate in digital skills learning: An interdisciplinary, multiple case study from Austria, Finland, and Germany

  Pihlainen Kaisa, Ehlers Anja, Rohner Rebekka, Cerna Katerina, Kärnä Eija, Hess Moritz, Hengl Lisa, Aavikko Lotta, Frewer-Graumann Susanne, Gallistl Vera, Müller Claudia
  Studies in the Education of Adults 2022. doi:10.1080/02660830.2022.2133268
  [BibTeX] [Abstract] [Download PDF]

  The rapid development of digital technologies and their increasing application in many areas of everyday life challenge all citizens to continuously learn digital skills. This also applies to older adults, among whom digital literacy is on average less well-developed than among younger adults. This article investigates why retired older adults participate in opportunities to learn digital skills. Multiple case design with both qualitative and quantitative methods was used to include the views of older adults from Austria, Finland, and Germany. The results of this interdisciplinary study indicated individual, social and technical reasons for their participation in digital skills training. Practical implications and recommendations for future studies are suggested.

  @article{pihlainen_older_2022,
  title = {Older adults’ reasons to participate in digital skills learning: {An} interdisciplinary, multiple case study from {Austria}, {Finland}, and {Germany}},
  url = {https://www.tandfonline.com/doi/pdf/10.1080/02660830.2022.2133268?needAccess=true},
  doi = {https://doi.org/10.1080/02660830.2022.2133268},
  abstract = {The rapid development of digital technologies and their increasing application in many areas of everyday life challenge all citizens to continuously learn digital skills. This also applies to older adults, among whom digital literacy is on average less well-developed than among younger adults. This article investigates why retired older adults participate in opportunities to learn digital skills. Multiple case design with both qualitative and quantitative methods was used to include the views of older adults from Austria, Finland, and Germany. The results of this interdisciplinary study indicated individual, social and technical reasons for their participation in digital skills training. Practical implications and recommendations for future studies are suggested.},
  journal = {Studies in the Education of Adults},
  author = {Pihlainen, Kaisa and Ehlers, Anja and Rohner, Rebekka and Cerna, Katerina and Kärnä, Eija and Hess, Moritz and Hengl, Lisa and Aavikko, Lotta and Frewer-Graumann, Susanne and Gallistl, Vera and Müller, Claudia},
  month = oct,
  year = {2022},
  doi = {10.1080/02660830.2022.2133268},
  keywords = {italg},
  }

• ---

  Care: A chatbot for dementia care: An empirical study on chatbots, and the development of a chatbot to support the caregivers in dementia care.

  Paluch Richard, Müller Claudia, Hasanat ABM Ali
  K. Marky, U. Grünefeld & T. Kosch (Hrsg.): Mensch und Computer 2022 – Workshopband: 2022 Darmstadt. . doi:10.18420/muc2022-src-442
  [BibTeX] [Abstract]

  In recent decades various digital artifacts have been integrated into our daily life. One such integration is chatbots or conversational agents like Siri and Alexa. Even though those devices are helping primarily in daily activities, they can potentially be used for medical and health care purposes. In our research, we tried to focus on the current trend of using conversational agents in daily life and potential ways of using those in the medical field. Primarily we focused on chatbot uses in dementia care. Within our work, we analyzed interviews from care facilities and referred to some other research articles to find potential ways of using chatbots in care facilities. As a prototype, we developed a chatbot that will act as a communication medium between caregivers and dementia patients. We also conducted an interview to explore further improvement areas of the chatbot.

  @inproceedings{paluch_care_2022,
  address = {Darmstadt},
  title = {Care: {A} chatbot for dementia care: {An} empirical study on chatbots, and the development of a chatbot to support the caregivers in dementia care.},
  shorttitle = {Care: {A} chatbot for dementia care},
  doi = {10.18420/muc2022-src-442},
  abstract = {In recent decades various digital artifacts have been integrated into our daily life. One such integration is chatbots or conversational agents like Siri and Alexa. Even though those devices are helping primarily in daily activities, they can potentially be used for medical and health care purposes. In our research, we tried to focus on the current trend of using conversational agents in daily life and potential ways of using those in the medical field. Primarily we focused on chatbot uses in dementia care. Within our work, we analyzed interviews from care facilities and referred to some other research articles to find potential ways of using chatbots in care facilities. As a prototype, we developed a chatbot that will act as a communication medium between caregivers and dementia patients. We also conducted an interview to explore further improvement areas of the chatbot.},
  booktitle = {K. {Marky}, {U}. {Grünefeld} \& {T}. {Kosch} ({Hrsg}.): {Mensch} und {Computer} 2022 – {Workshopband}},
  publisher = {Gesellschaft für Informatik e.V.},
  author = {Paluch, Richard and Müller, Claudia and Hasanat, ABM Ali},
  month = sep,
  year = {2022},
  keywords = {Empirical study, Conversational agents, Chatbot, User study, User experience},
  }

• ---

  Forschen zu und mit kommerziell verfügbaren digitalen Technologien – Überlegungen aus Sicht der Sozioinformatik zu digitalen Praktiken älterer Menschen

  Müller Claudia
  Zeitschrift für Gerontologie und Geriatrie 2022;55(5):397–398. doi:10.1007/s00391-022-02093-9
  [BibTeX] [Download PDF]

  @article{muller_forschen_2022,
  title = {Forschen zu und mit kommerziell verfügbaren digitalen {Technologien} – Überlegungen aus {Sicht} der {Sozioinformatik} zu digitalen {Praktiken} älterer {Menschen}},
  volume = {55},
  issn = {1435-1269},
  url = {https://doi.org/10.1007/s00391-022-02093-9},
  doi = {10.1007/s00391-022-02093-9},
  language = {de},
  number = {5},
  urldate = {2022-08-09},
  journal = {Zeitschrift für Gerontologie und Geriatrie},
  author = {Müller, Claudia},
  month = aug,
  year = {2022},
  keywords = {italg},
  pages = {397--398},
  }

• ---

  Kommerziell verfügbare digitale Technik im Alltag Älterer: ein Forschungsupdate

  Kricheldorff Cornelia, Müller Claudia, Pelizäus Helga, Wahl Hans-Werner
  Zeitschrift für Gerontologie und Geriatrie 2022;55(5):365–367. doi:10.1007/s00391-022-02091-x
  [BibTeX] [Download PDF]

  @article{kricheldorff_kommerziell_2022,
  title = {Kommerziell verfügbare digitale {Technik} im {Alltag} Älterer: ein {Forschungsupdate}},
  volume = {55},
  issn = {1435-1269},
  shorttitle = {Kommerziell verfügbare digitale {Technik} im {Alltag} Älterer},
  url = {https://link.springer.com/content/pdf/10.1007/s00391-022-02091-x.pdf},
  doi = {10.1007/s00391-022-02091-x},
  language = {de},
  number = {5},
  urldate = {2022-08-15},
  journal = {Zeitschrift für Gerontologie und Geriatrie},
  author = {Kricheldorff, Cornelia and Müller, Claudia and Pelizäus, Helga and Wahl, Hans-Werner},
  month = aug,
  year = {2022},
  keywords = {italg},
  pages = {365--367},
  }

• ---

  Meeting report: „Robotische Systeme für die Pflege“. Symposium, 2022 (online)

  Paluch Richard, Müller Claudia, Garthaus Marcus, Hülsken-Giesler Manfred, Stachura Elisabeth
  TATuP – Zeitschrift für Technikfolgenabschätzung in Theorie und Praxis 2022;31(2):78–79. doi:10.14512/tatup.31.2.78
  [BibTeX] [Download PDF]

  @article{paluch_meeting_2022,
  title = {Meeting report: „{Robotische} {Systeme} für die {Pflege}“. {Symposium}, 2022 (online)},
  volume = {31},
  copyright = {Copyright (c) 2022},
  issn = {2567-8833},
  shorttitle = {Meeting report},
  url = {https://www.tatup.de/index.php/tatup/article/view/6976},
  doi = {10.14512/tatup.31.2.78},
  language = {de},
  number = {2},
  urldate = {2022-07-22},
  journal = {TATuP - Zeitschrift für Technikfolgenabschätzung in Theorie und Praxis},
  author = {Paluch, Richard and Müller, Claudia and Garthaus, Marcus and Hülsken-Giesler, Manfred and Stachura, Elisabeth},
  month = jul,
  year = {2022},
  note = {Number: 2},
  keywords = {italg},
  pages = {78--79},
  }

• ---

  ‘That’s Something for Children’: An Ethnographic Study of Attitudes and Practices of Care Attendants and Nursing Home Residents Towards Robotic Pets

  Paluch Richard, Müller Claudia
  Proceedings of the ACM on Human-Computer Interaction (P-ACM) 2022;6(Article No.: 31):1–35. doi:https://doi.org/10.1145/3492850
  [BibTeX]

  @article{paluch_thats_2022,
  series = {{GROUP}},
  title = {‘{That}’s {Something} for {Children}’: {An} {Ethnographic} {Study} of {Attitudes} and {Practices} of {Care} {Attendants} and {Nursing} {Home} {Residents} {Towards} {Robotic} {Pets}},
  volume = {6},
  doi = {https://doi.org/10.1145/3492850},
  number = {Article No.: 31},
  journal = {Proceedings of the ACM on Human-Computer Interaction (P-ACM)},
  author = {Paluch, Richard and Müller, Claudia},
  month = jan,
  year = {2022},
  keywords = {italg},
  pages = {1--35},
  }

• ---

  Situated Scaffolding for Sustainable Participatory Design: Learning Online with Older Adults

  Cerna Katerina, Müller Claudia, Randall Dave, Hunker Martin
  Proceedings of the ACM on Human-Computer Interaction 2022;6(Article No.: 12):1–25. doi:10.1145/3492831
  [BibTeX] [Abstract] [Download PDF]

  An extensive literature on participatory design with older adults has, thus far, little to say about the support older adults need when involved in online activities. Our research suggests that to empower older adults in participatory design, scaffolding work has to be done. Scaffolding interactions – creating temporary instructional support to help the learning of participants – is a common approach in participatory design. Yet, when applied in online participatory design with older adults, the traditional understanding of the concept does not match the way older adults‘ learn. Hence, we argue for a new understanding of this term, which we call situated scaffolding. We illustrate our argument with a case where older adults collaborate online as part of a participatory design project. We unpack the different dimensions of situated scaffolding and discuss how this novel understanding can be used to further inform sustainable participatory design for and with older adults.

  @article{cerna_situated_2022,
  title = {Situated {Scaffolding} for {Sustainable} {Participatory} {Design}: {Learning} {Online} with {Older} {Adults}},
  volume = {6},
  shorttitle = {Situated {Scaffolding} for {Sustainable} {Participatory} {Design}},
  url = {https://doi.org/10.1145/3492831},
  doi = {10.1145/3492831},
  abstract = {An extensive literature on participatory design with older adults has, thus far, little to say about the support older adults need when involved in online activities. Our research suggests that to empower older adults in participatory design, scaffolding work has to be done. Scaffolding interactions - creating temporary instructional support to help the learning of participants - is a common approach in participatory design. Yet, when applied in online participatory design with older adults, the traditional understanding of the concept does not match the way older adults' learn. Hence, we argue for a new understanding of this term, which we call situated scaffolding. We illustrate our argument with a case where older adults collaborate online as part of a participatory design project. We unpack the different dimensions of situated scaffolding and discuss how this novel understanding can be used to further inform sustainable participatory design for and with older adults.},
  number = {Article No.: 12},
  urldate = {2022-01-18},
  journal = {Proceedings of the ACM on Human-Computer Interaction},
  author = {Cerna, Katerina and Müller, Claudia and Randall, Dave and Hunker, Martin},
  month = jan,
  year = {2022},
  keywords = {scaffolding, learning, older adults, italg, participatory design online},
  pages = {1--25},
  }

• ---

  Future-Proofing: Making Practice-Based IT Design Sustainable

  Simone Carla, Wagner Ina, Müller Claudia, Weibert Anne, Wulf Volker
  Oxford University Press2022.
  [BibTeX] [Abstract]

  Future-Proofing addresses the problems of sustainability in IT research projects. It provides a conceptual framework which allows readers to better understand sustainability issues, make them aware of the challenges around effective sustainability, and provide tangible suggestions for researchers to put into action.

  @book{simone_future-proofing_2022,
  title = {Future-{Proofing}: {Making} {Practice}-{Based} {IT} {Design} {Sustainable}},
  isbn = {978-0-19-886250-5},
  shorttitle = {Future-{Proofing}},
  abstract = {Future-Proofing addresses the problems of sustainability in IT research projects. It provides a conceptual framework which allows readers to better understand sustainability issues, make them aware of the challenges around effective sustainability, and provide tangible suggestions for researchers to put into action.},
  language = {en},
  publisher = {Oxford University Press},
  author = {Simone, Carla and Wagner, Ina and Müller, Claudia and Weibert, Anne and Wulf, Volker},
  month = jan,
  year = {2022},
  note = {Google-Books-ID: Hn1ZEAAAQBAJ},
  keywords = {italg},
  }

• ---

  Robots in heterogeneous contexts: Negotiation of co-creative lifelong learning spaces through participatory approaches

  Paluch Richard, Cerna Katerina, Volkova Galina, Seidler Michael, Weiler Tim, Obaid Mohammad, Müller Claudia
  2022. doi:10.48340/ecscw2022_ws01
  [BibTeX] [Abstract] [Download PDF]

  Learning is inherently social. This raises several questions that relate to how contexts and spaces can mediate co-creative learning. In this workshop proposal, we refer to the interrelated aspects of space, learning, and embodiment and how these aspects mediate the human-robot interaction. Our assumption is that robots are interpreted variously and used in different ways. We are interested in the interrelation between interpretation and use, which are constitutive for the establishment of different co-creative learning spaces. Reflecting on this leads to an understanding of what to look for in Participatory Design studies. It matters, for example, whether persons in a nursing home have any say at all in how robots are perceived and in what technical practices robots are to be integrated and adopted. This is a crucial aspect for the appropriation of technical artifacts and for the development of new (E)CSCW or HCI paradigms.

  @article{paluch_robots_2022,
  title = {Robots in heterogeneous contexts: {Negotiation} of co-creative lifelong learning spaces through participatory approaches},
  issn = {2510-2591},
  shorttitle = {Robots in heterogeneous contexts},
  url = {https://dl.eusset.eu/handle/20.500.12015/4404},
  doi = {10.48340/ecscw2022_ws01},
  abstract = {Learning is inherently social. This raises several questions that relate to how contexts and spaces can mediate co-creative learning. In this workshop proposal, we refer to the interrelated aspects of space, learning, and embodiment and how these aspects mediate the human-robot interaction. Our assumption is that robots are interpreted variously and used in different ways. We are interested in the interrelation between interpretation and use, which are constitutive for the establishment of different co-creative learning spaces. Reflecting on this leads to an understanding of what to look for in Participatory Design studies. It matters, for example, whether persons in a nursing home have any say at all in how robots are perceived and in what technical practices robots are to be integrated and adopted. This is a crucial aspect for the appropriation of technical artifacts and for the development of new (E)CSCW or HCI paradigms.},
  language = {en},
  urldate = {2022-06-27},
  author = {Paluch, Richard and Cerna, Katerina and Volkova, Galina and Seidler, Michael and Weiler, Tim and Obaid, Mohammad and Müller, Claudia},
  year = {2022},
  note = {Accepted: 2022-06-22T04:34:50Z
  Publisher: European Society for Socially Embedded Technologies (EUSSET)},
  }

• ---

  Introduction and adaptation of an urban neighborhood platform for rural areas

  Struzek David, Kirschsieper Dennis, Müller Claudia
  2022. doi:10.48340/ecscw2022_p08
  [BibTeX] [Abstract] [Download PDF]

  Various digital tools can be used to strengthen neighborhoods. This paper reports on a publicly funded participatory cross-sectional project in six German villages. In order to fulfill requirements of the villages, which were identified in citizen workshops together with local stakeholders, a selection procedure was carried out and the decision was made to use an already existing and known neighborhood platform. We demonstrate the challenges posed by the fact that the platform was not actually designed for the specific requirements of rural villages, but for larger cities or urban areas, so that various processes of adaptation and implementation had to be carried out. We reflect trade-offs and negotiations between research-led and community-oriented demands in the introduction and adaptation phase of the neighborhood platform in respect to usage motivations and roles of local stakeholder groups.

  @article{struzek_introduction_2022,
  title = {Introduction and adaptation of an urban neighborhood platform for rural areas},
  issn = {2510-2591},
  url = {https://dl.eusset.eu/handle/20.500.12015/4393},
  doi = {10.48340/ecscw2022_p08},
  abstract = {Various digital tools can be used to strengthen neighborhoods. This paper reports on a publicly funded participatory cross-sectional project in six German villages. In order to fulfill requirements of the villages, which were identified in citizen workshops together with local stakeholders, a selection procedure was carried out and the decision was made to use an already existing and known neighborhood platform. We demonstrate the challenges posed by the fact that the platform was not actually designed for the specific requirements of rural villages, but for larger cities or urban areas, so that various processes of adaptation and implementation had to be carried out. We reflect trade-offs and negotiations between research-led and community-oriented demands in the introduction and adaptation phase of the neighborhood platform in respect to usage motivations and roles of local stakeholder groups.},
  language = {en},
  urldate = {2022-06-27},
  author = {Struzek, David and Kirschsieper, Dennis and Müller, Claudia},
  year = {2022},
  note = {Accepted: 2022-06-22T04:27:27Z
  Publisher: European Society for Socially Embedded Technologies (EUSSET)},
  keywords = {italg},
  }

• ---

  Special Issue: Kommerziell verfügbare digitale Technik im Alltag Älterer

  Kricheldorff Cornelia, Müller Claudia, Pelizäus Helga, Wahl Hans-Werner
  Z Gerontol Geriat 2022;55(5).
  [BibTeX] [Download PDF]

  @article{kricheldorff_special_2022,
  title = {Special {Issue}: {Kommerziell} verfügbare digitale {Technik} im {Alltag} Älterer},
  volume = {55},
  url = {https://link.springer.com/journal/391/volumes-and-issues/55-5},
  number = {5},
  journal = {Z Gerontol Geriat},
  author = {Kricheldorff, Cornelia and Müller, Claudia and Pelizäus, Helga and Wahl, Hans-Werner},
  year = {2022},
  keywords = {italg},
  }

• ---

  Partizipative Technologieentwicklung – nutzerorientierte Innovationen

  Müller Claudia
  In: Waldenberger Franz, Naegele Gerd, Matsuda Tomoo, Kudo Hiroko: Alterung und Pflege als kommunale Aufgabe: Dortmunder Beiträge zur Sozialforschung. Springer VS. Wiesbaden: Springer Fachmedien, 2022, 293–310. doi:10.1007/978-3-658-36844-9_18
  [BibTeX] [Download PDF]

  @incollection{muller_partizipative_2022,
  address = {Wiesbaden},
  title = {Partizipative {Technologieentwicklung} – nutzerorientierte {Innovationen}},
  url = {https://doi.org/10.1007/978-3-658-36844-9_18},
  language = {deutsch},
  booktitle = {Alterung und {Pflege} als kommunale {Aufgabe}: {Dortmunder} {Beiträge} zur {Sozialforschung}. {Springer} {VS}},
  publisher = {Springer Fachmedien},
  author = {Müller, Claudia},
  editor = {Waldenberger, Franz and Naegele, Gerd and Matsuda, Tomoo and Kudo, Hiroko},
  year = {2022},
  doi = {10.1007/978-3-658-36844-9_18},
  keywords = {italg},
  pages = {293--310},
  }

• ---

  User-Oriented Innovations: On Cooperative Imagination Spaces in R&D Projects to Support Older Adults in Rural Areas with ICT and Sensor Technology

  Müller Claudia, Struzek David
  Interrogating Datafication: Towards a Praxeology of Data 2022;3:167–184.
  [BibTeX] [Download PDF]

  @article{muller_user-oriented_2022,
  title = {User-{Oriented} {Innovations}: {On} {Cooperative} {Imagination} {Spaces} in {R}\&{D} {Projects} to {Support} {Older} {Adults} in {Rural} {Areas} with {ICT} and {Sensor} {Technology}},
  volume = {3},
  url = {https://www.transcript-verlag.de/media/pdf/f1/c1/13/oa9783839455616.pdf},
  journal = {Interrogating Datafication: Towards a Praxeology of Data},
  author = {Müller, Claudia and Struzek, David},
  editor = {Burkhard, Marcus and van Geenen, Daniela and Gerlitz, Carolin and Hind, Sam and Kaerlein, Timo and Lämmerhirt, Danny and Volmar, Axel},
  year = {2022},
  note = {Publisher: transcript Verlag},
  keywords = {italg},
  pages = {167--184},
  }

2021

• ---

  Fostering digital literacy through a mobile demo-kit development: Co-designing didactic prototypes with older adults

  Cerna Katerina, Müller Claudia
  Adjunct Publication of the 23rd International Conference on Mobile Human-Computer Interaction: 2021 New York, NY, USA. .
  [BibTeX] [Abstract] [Download PDF]

  Developing toolkits as a support of participatory design is a common approach when designing with and for older adults. The key aspect in designing digital tools is digital literacy of the participants and how to sustain it during the project but also after its end. Yet, not enough attention has been paid to how to use such toolkits to make PD projects results sustainable. To address this issue, we are developing a mobile demo-kit, a set of didactic prototypes, which aims to foster older participants’ digital literacy and hence make findings sustainable. We illustrate it on a practice-based study, during which we conducted participatory observation, a series of interviews and organized a series of participatory workshops online with older adults. Our preliminary findings contribute to discussion on making PD with and for older adults sustainable by focusing on what older adults can learn during the PD, how to support this process but also how to communicate the findings further on.

  @inproceedings{cerna_fostering_2021,
  address = {New York, NY, USA},
  title = {Fostering digital literacy through a mobile demo-kit development: {Co}-designing didactic prototypes with older adults},
  isbn = {978-1-4503-8329-5},
  shorttitle = {Fostering digital literacy through a mobile demo-kit development},
  url = {https://doi.org/10.1145/3447527.3474849},
  abstract = {Developing toolkits as a support of participatory design is a common approach when designing with and for older adults. The key aspect in designing digital tools is digital literacy of the participants and how to sustain it during the project but also after its end. Yet, not enough attention has been paid to how to use such toolkits to make PD projects results sustainable. To address this issue, we are developing a mobile demo-kit, a set of didactic prototypes, which aims to foster older participants’ digital literacy and hence make findings sustainable. We illustrate it on a practice-based study, during which we conducted participatory observation, a series of interviews and organized a series of participatory workshops online with older adults. Our preliminary findings contribute to discussion on making PD with and for older adults sustainable by focusing on what older adults can learn during the PD, how to support this process but also how to communicate the findings further on.},
  urldate = {2022-01-13},
  booktitle = {Adjunct {Publication} of the 23rd {International} {Conference} on {Mobile} {Human}-{Computer} {Interaction}},
  publisher = {Association for Computing Machinery},
  author = {Cerna, Katerina and Müller, Claudia},
  month = sep,
  year = {2021},
  keywords = {Older adults, Participatory design, Learning, italg, Didactic prototypes, Mobile demo-kit},
  pages = {1--6},
  }

• ---

  Können sorgende Gemeinschaften die häusliche Langzeitversorgung verbessern?

  Kaspar Heidi, Pelzelmayer Katharina, Schürch Anita, Bäumer Fabian, Ertl Tanja, Gashi Shkumbin, Müller Claudia, Sereflioglu Timur, van Holten Karin
  Primary and Hospital Care 2021;21(6):188–190. doi:10.4414/phc-d.2021.10401
  [BibTeX] [Download PDF]

  @article{kaspar_konnen_2021,
  title = {Können sorgende {Gemeinschaften} die häusliche {Langzeitversorgung} verbessern?},
  volume = {21},
  copyright = {info:eu-repo/semantics/openAccess},
  issn = {2297-7155},
  url = {https://primary-hospital-care.ch/article/doi/phc-d.2021.10401},
  doi = {10.4414/phc-d.2021.10401},
  language = {deu},
  number = {6},
  urldate = {2021-06-22},
  journal = {Primary and Hospital Care},
  author = {Kaspar, Heidi and Pelzelmayer, Katharina and Schürch, Anita and Bäumer, Fabian and Ertl, Tanja and Gashi, Shkumbin and Müller, Claudia and Sereflioglu, Timur and van Holten, Karin},
  collaborator = {Kaspar, Heidi and Pelzelmayer, Katharina and Schürch, Anita and Bäumer, Fabian and Ertl, Tanja and Gashi, Shkumbin and Müller, Claudia and Sereflioglu, Timur and van Holten, Karin},
  month = jun,
  year = {2021},
  note = {Num Pages: 3
  Number: 6
  Publisher: EHM Schweizerischer Ärzteverlag AG, Muttenz},
  keywords = {italg},
  pages = {188--190},
  }

• ---

  Ethical Future Environments: Smart Thinking about Smart Cities means engaging with its Most Vulnerable

  Ertl Tanja, Müller Claudia, Aal Konstantin, Wulf Volker, Tachtler Franziska, Scheepmaker Laura, Fitzpatrick Geraldine, Smith Nancy, Schuler Douglas
  C&T ’21: Proceedings of the 10th International Conference on Communities & Technologies – Wicked Problems in the Age of Tech: 2021 New York, NY, USA. . doi:10.1145/3461564.3468165
  [BibTeX] [Abstract] [Download PDF]

  Over the past several decades the concept of smart cities has gained a lot of attention amongst researchers, the media, governments, civic groups and citizens. The literature shows that innovations have a more positive impact when they stimulate the development of cities and shape their space for a variety of participants, or when design is participatory. This ensures a non-technocratic approach, i.e., one that builds on the complexity of today’s socio-technical systems and the consideration of their individual actors. Citizen-based approaches or one of the so-called Caring Community are possible answers to this. In this Design Fiction workshop, we take a critical view on the idea of smart cities by broadening participation to stakeholders who are still excluded from its concept and can be described as vulnerable and often marginalized, such as people who are (culturally) diverse (e.g. migrants, refugees, older adults, children, currently and formerly incarcerated people, homeless people and those with low income) or neurodiverse (e.g. people living with mental health challenges as autism or dementia or who suffer from functional impairments), and also animals and nature who are left behind in the whole digitization process. In this regard we will also address topics like sustainability and well-being. One of the expected outcomes of this workshop is the development of a holistic and sustainable smart city concept involving currently excluded stakeholders.

  @inproceedings{ertl_ethical_2021,
  address = {New York, NY, USA},
  series = {C\&{T} '21},
  title = {Ethical {Future} {Environments}: {Smart} {Thinking} about {Smart} {Cities} means engaging with its {Most} {Vulnerable}},
  isbn = {978-1-4503-9056-9},
  shorttitle = {Ethical {Future} {Environments}},
  url = {https://doi.org/10.1145/3461564.3468165},
  doi = {10.1145/3461564.3468165},
  abstract = {Over the past several decades the concept of smart cities has gained a lot of attention amongst researchers, the media, governments, civic groups and citizens. The literature shows that innovations have a more positive impact when they stimulate the development of cities and shape their space for a variety of participants, or when design is participatory. This ensures a non-technocratic approach, i.e., one that builds on the complexity of today's socio-technical systems and the consideration of their individual actors. Citizen-based approaches or one of the so-called Caring Community are possible answers to this. In this Design Fiction workshop, we take a critical view on the idea of smart cities by broadening participation to stakeholders who are still excluded from its concept and can be described as vulnerable and often marginalized, such as people who are (culturally) diverse (e.g. migrants, refugees, older adults, children, currently and formerly incarcerated people, homeless people and those with low income) or neurodiverse (e.g. people living with mental health challenges as autism or dementia or who suffer from functional impairments), and also animals and nature who are left behind in the whole digitization process. In this regard we will also address topics like sustainability and well-being. One of the expected outcomes of this workshop is the development of a holistic and sustainable smart city concept involving currently excluded stakeholders.},
  urldate = {2021-07-05},
  booktitle = {C\&{T} '21: {Proceedings} of the 10th {International} {Conference} on {Communities} \& {Technologies} - {Wicked} {Problems} in the {Age} of {Tech}},
  publisher = {Association for Computing Machinery},
  author = {Ertl, Tanja and Müller, Claudia and Aal, Konstantin and Wulf, Volker and Tachtler, Franziska and Scheepmaker, Laura and Fitzpatrick, Geraldine and Smith, Nancy and Schuler, Douglas},
  month = jun,
  year = {2021},
  keywords = {italg, Animal-Computer Interaction, Caring Community, Citizen Science, Marginalization, Smart Cities, Urban Informatics, Vulnerability},
  pages = {340--345},
  }

• ---

  Designing for New Forms of Vulnerability: Exploring transformation and empowerment in times of COVID-19

  Struzek David, Cerna Katerina, Paluch Richard, Bittenbinder Sven, Müller Claudia, Reuter A
  2021 CHI Conference on Human Factors in Computing Systems: 2021 . doi:10.1145/3411763.3441339
  [BibTeX] [Download PDF]

  @inproceedings{struzek_designing_2021,
  title = {Designing for {New} {Forms} of {Vulnerability}: {Exploring} transformation and empowerment in times of {COVID}-19},
  volume = {Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems},
  url = {https://dl.acm.org/doi/10.1145/3411763.3441339},
  doi = {10.1145/3411763.3441339},
  booktitle = {2021 {CHI} {Conference} on {Human} {Factors} in {Computing} {Systems}},
  author = {Struzek, David and Cerna, Katerina and Paluch, Richard and Bittenbinder, Sven and Müller, Claudia and Reuter, A},
  month = may,
  year = {2021},
  keywords = {italg},
  pages = {1--5},
  }

• ---

  Making online participatory design work: Understanding the digital ecologies of older adults

  Cerna Katerina, Müller Claudia
  Proceedings of 19th European Conference on Computer-Supported Cooperative Work: 2021 . doi:10.18420/ecscw2021_n22
  [BibTeX] [Abstract] [Download PDF]

  Participatory design (PD) is a meaningful approach to involve older adults into design; however, currently we lack understanding how to do such work online. In our paper, we report from a study where we organized 19 PD workshops online with older adults. We argue that to do so in a meaningful way, a mutually shaped understanding of older adults’ digital ecologies is at the core of organizing such PD processes. We present an empirical account of how digital ecologies of our older participants have become an issue to tackle in the online PD workshops. Further, we provide a solution, a mapping technique, and report from our efforts to evaluate it, that should help to overcome the situation when digital ecologies become a problem in PD online.

  @inproceedings{cerna_making_2021,
  title = {Making online participatory design work: {Understanding} the digital ecologies of older adults},
  shorttitle = {Making online participatory design work},
  url = {https://dl.eusset.eu/handle/20.500.12015/4161},
  doi = {10.18420/ecscw2021_n22},
  abstract = {Participatory design (PD) is a meaningful approach to involve older adults into design; however, currently we lack understanding how to do such work online. In our paper, we report from a study where we organized 19 PD workshops online with older adults. We argue that to do so in a meaningful way, a mutually shaped understanding of older adults’ digital ecologies is at the core of organizing such PD processes. We present an empirical account of how digital ecologies of our older participants have become an issue to tackle in the online PD workshops. Further, we provide a solution, a mapping technique, and report from our efforts to evaluate it, that should help to overcome the situation when digital ecologies become a problem in PD online.},
  language = {en},
  urldate = {2021-05-25},
  booktitle = {Proceedings of 19th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}},
  publisher = {European Society for Socially Embedded Technologies (EUSSET)},
  author = {Cerna, Katerina and Müller, Claudia},
  year = {2021},
  note = {Accepted: 2021-05-18T10:05:04Z
  Publisher: European Society for Socially Embedded Technologies (EUSSET)},
  keywords = {italg},
  }

• ---

  Planning for Inclusive Design Workshops: Fostering Collaboration between People with and without Visual Impairment

  Bittenbinder Sven, Pinatti de Carvalho Aparecido Fabiano, Krapp Eva, Müller Claudia, Wulf Volker
  Proceedings of 19th European Conference on Computer-Supported Cooperative Work: 2021 . doi:10.18420/ecscw2021_ep27
  [BibTeX] [Abstract] [Download PDF]

  Carrying out successful design workshops can be a challenging task. This can turn even more difficult, if one attempts to engage in more inclusive design workshops, where a broad range of user profiles are covered. If some of these profiles refer to people with impairments, things can get even more complicated. Furthermore, there are also associated challenges when trying to carry out something that is usually implemented as a face-to-face activity in an online format. This exploratory paper introduces a discussion on a few lessons learned from organising design workshops including both people with and without visual impairments. It also outlines our response to the situation created by the COVID-19 pandemic, which prevented us to engage in face-to-face design workshops. Based on feedback received from participants of a first in-person design workshop organised within one of our projects and on informal interviews carried out mainly over the phone to discuss ways to enhance the collaboration between people with and without visual impairments during such activities, we go on to introduce some relevant aspects that should be taken into consideration when planning inclusive design workshops. This is a preliminary contribution, meant to raise discussions on technology-mediated inclusive participatory design initiatives to further inform the development of a solid methodological contribution to CSCW.

  @inproceedings{bittenbinder_planning_2021,
  title = {Planning for {Inclusive} {Design} {Workshops}: {Fostering} {Collaboration} between {People} with and without {Visual} {Impairment}},
  shorttitle = {Planning for {Inclusive} {Design} {Workshops}},
  url = {https://dl.eusset.eu/handle/20.500.12015/4158},
  doi = {10.18420/ecscw2021_ep27},
  abstract = {Carrying out successful design workshops can be a challenging task. This can turn even more difficult, if one attempts to engage in more inclusive design workshops, where a broad range of user profiles are covered. If some of these profiles refer to people with impairments, things can get even more complicated. Furthermore, there are also associated challenges when trying to carry out something that is usually implemented as a face-to-face activity in an online format. This exploratory paper introduces a discussion on a few lessons learned from organising design workshops including both people with and without visual impairments. It also outlines our response to the situation created by the COVID-19 pandemic, which prevented us to engage in face-to-face design workshops. Based on feedback received from participants of a first in-person design workshop organised within one of our projects and on informal interviews carried out mainly over the phone to discuss ways to enhance the collaboration between people with and without visual impairments during such activities, we go on to introduce some relevant aspects that should be taken into consideration when planning inclusive design workshops. This is a preliminary contribution, meant to raise discussions on technology-mediated inclusive participatory design initiatives to further inform the development of a solid methodological contribution to CSCW.},
  language = {en},
  urldate = {2021-05-25},
  booktitle = {Proceedings of 19th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}},
  publisher = {European Society for Socially Embedded Technologies (EUSSET)},
  author = {Bittenbinder, Sven and Pinatti de Carvalho, Aparecido Fabiano and Krapp, Eva and Müller, Claudia and Wulf, Volker},
  year = {2021},
  note = {Accepted: 2021-05-18T10:05:02Z
  Publisher: European Society for Socially Embedded Technologies (EUSSET)},
  keywords = {italg},
  }

• ---

  Transformation of HCI co-research with older adults: researchers’ positionality in the COVID-19 pandemic

  Cerna Katerina, Paluch Richard, Bäumer Fabian, Ertl Tanja, Müller Claudia
  Interaction design and Architectures: Designing during and for pandemics 2021;No. 50:21.
  [BibTeX] [Abstract] [Download PDF]

  In the time of COVID-19, many measurements to contain the pandemic contributed to social isolation and loneliness. Older adults in particular experience various forms of ageism in this regard, for example by being stereotyped as digitally illiterate. Hence, we need to learn more about the aging discourse in the context of participatory approaches, as it is currently lacking. This article presents the results from two participatory research projects that were significantly affected by the 1st COVID-19 lockdown. We specifically focus on the ways the relationships and modes of cooperation with our older research partners, i.e. the positionalities, have been impacted. We draw on the projects’ results, reflecting on the possible implications for the involvement of older adults in design and HCI research and specifically, technologies that are supportive and empowering for the individuals against the background of the pandemic situation.

  @article{cerna_transformation_2021,
  title = {Transformation of {HCI} co-research with older adults: researchers’ positionality in the {COVID}-19 pandemic},
  volume = {No. 50},
  url = {http://www.mifav.uniroma2.it/inevent/events/idea2010/doc/50_2.pdf},
  abstract = {In the time of COVID-19, many measurements to contain the pandemic contributed to social isolation and loneliness. Older adults in particular experience various forms of ageism in this regard, for example by being stereotyped as digitally illiterate. Hence, we need to learn more about the aging discourse in the context of participatory approaches, as it is currently lacking. This article presents the results from two participatory research projects that were significantly affected by the 1st COVID-19 lockdown. We specifically focus on the ways the relationships and modes of cooperation with our older research partners, i.e. the positionalities, have been impacted. We draw on the projects’ results, reflecting on the possible implications for the involvement of older adults in design and HCI research and specifically, technologies that are supportive and empowering for the individuals against the background of the pandemic situation.},
  language = {en},
  journal = {Interaction design and Architectures: Designing during and for pandemics},
  author = {Cerna, Katerina and Paluch, Richard and Bäumer, Fabian and Ertl, Tanja and Müller, Claudia},
  year = {2021},
  keywords = {italg},
  pages = {21},
  }

• ---

  ‘Caring for Inclusivity – Accessibility as a Determinant Factor for Benefiting from Social Services both in Analogue and Digital Spaces’

  Bittenbinder Sven, de Carvalho Aparecido Fabiano Pinatti, Müller Claudia, Wulf Volker
  SIEGEN:SOZIAL, (1-2/2021) 2021:70–81.
  [BibTeX] [Download PDF]

  @article{bittenbinder_caring_2021,
  title = {‘{Caring} for {Inclusivity} - {Accessibility} as a {Determinant} {Factor} for {Benefiting} from {Social} {Services} both in {Analogue} and {Digital} {Spaces}’},
  url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2022/01/siso_1-2_2021_web-Caring-for-Inclusivity-Bittenbinder-et-al..pdf},
  journal = {SIEGEN:SOZIAL, (1-2/2021)},
  author = {Bittenbinder, Sven and Carvalho, Aparecido Fabiano Pinatti de and Müller, Claudia and Wulf, Volker},
  year = {2021},
  keywords = {italg},
  pages = {70--81},
  }

2020

• ---

  Partizipative Forschung im Lockdown

  Gashi Shkumbin, Kaspar Heidi, Müller Claudia, Pelzelmayer Katharina, Schürch Anita, van Holten Karin
  Feminist research practice in geography 2020(83):43–48.
  [BibTeX] [Download PDF]

  @article{gashi_partizipative_2020,
  series = {Feministische {Geo}-{RundMail}},
  title = {Partizipative {Forschung} im {Lockdown}},
  url = {https://boris.unibe.ch/147962/1/FeministGeoRundMail_Ausgabe83.pdf},
  number = {83},
  journal = {Feminist research practice in geography},
  author = {Gashi, Shkumbin and Kaspar, Heidi and Müller, Claudia and Pelzelmayer, Katharina and Schürch, Anita and van Holten, Karin},
  month = sep,
  year = {2020},
  keywords = {italg},
  pages = {43--48},
  }

• ---

  Learning for life: Designing for sustainability of tech-learning networks of older adults

  Cerna Katerina, Dickel Martin, Müller Claudia, Kärnä Eija, Gallistl Vera, Kolland Franz, Reuter Verena, Naegele Gerhard, Bevilacqua Roberta, Kaspar Heidi, Otto Ulrich
  European Society for Socially Embedded Technologies (EUSSET) 2020;vol. 4, no. 2:12. doi:10.18420/ecscw2020_ws04
  [BibTeX] [Abstract] [Download PDF]

  In today’s complex society we need to learn on a daily basis during our whole life, especially when it comes to new digital tools on which our lives are increasingly more dependent. However, the way digital tools are designed is not well adjusted to learning how to use these tools in the later part of life. As a result, many older adults struggle with the integration of digital tools into their daily lives. Recently, older adults started to be involved in design through sustainable participatory approaches. However, this group is very heterogeneous and characterised by varied needs that have to be addressed with a fitting approach that is currently missing in E/CSCW and participatory design. In this workshop we therefore want to bring together researchers from different disciplines to develop new approaches that will help us to design for sustainable tech-learning networks of older adults. ECSCW and related participatory design approaches have a long history of collaboration with different disciplines. Our workshop hence addresses the issues of how we can better understand supporting learning for life of tech-communities of older adults from an interdisciplinary perspective in the context of sustainable participatory design. The workshop participants will therefore have an opportunity to learn about the challenges and opportunities related to learning for life of tech-communities of older adults in the context of sustainable participatory design as well as to reflect over their own disciplinary position in relation to this topic.

  @article{cerna_learning_2020,
  series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}},
  title = {Learning for life: {Designing} for sustainability of tech-learning networks of older adults},
  volume = {vol. 4, no. 2},
  issn = {2510-2591},
  shorttitle = {Learning for life},
  url = {https://dl.eusset.eu/handle/20.500.12015/4062},
  doi = {10.18420/ecscw2020_ws04},
  abstract = {In today’s complex society we need to learn on a daily basis during our whole life, especially when it comes to new digital tools on which our lives are increasingly more dependent. However, the way digital tools are designed is not well adjusted to learning how to use these tools in the later part of life. As a result, many older adults struggle with the integration of digital tools into their daily lives. Recently, older adults started to be involved in design through sustainable participatory approaches. However, this group is very heterogeneous and characterised by varied needs that have to be addressed with a fitting approach that is currently missing in E/CSCW and participatory design.
  In this workshop we therefore want to bring together researchers from different disciplines to develop new approaches that will help us to design for sustainable tech-learning networks of older adults. ECSCW and related participatory design approaches have a long history of collaboration with different disciplines. Our workshop hence addresses the issues of how we can better understand supporting learning for life of tech-communities of older adults from an interdisciplinary perspective in the context of sustainable participatory design. The workshop participants will therefore have an opportunity to learn about the challenges and opportunities related to learning for life of tech-communities of older adults in the context of sustainable participatory design as well as to reflect over their own disciplinary position in relation to this topic.},
  language = {en},
  urldate = {2021-04-15},
  journal = {European Society for Socially Embedded Technologies (EUSSET)},
  author = {Cerna, Katerina and Dickel, Martin and Müller, Claudia and Kärnä, Eija and Gallistl, Vera and Kolland, Franz and Reuter, Verena and Naegele, Gerhard and Bevilacqua, Roberta and Kaspar, Heidi and Otto, Ulrich},
  year = {2020},
  note = {Accepted: 2020-06-15T07:28:12Z
  Publisher: European Society for Socially Embedded Technologies (EUSSET)},
  keywords = {italg},
  pages = {12},
  }

• ---

  Learning for life: Designing for sustainability of tech-learning networks of older adults

  Cerna Katerina, Dickel Martin, Müller Claudia, Kärnä Eija, Gallistl Vera, Kolland Franz, Reu Verena
  Proceedings of 18th European Conference on Computer-Supported Cooperative Work: 2020 .
  [BibTeX] [Abstract]

  In this position paper, we take a concept – or parts of it – and run away with it (Mol 2002) to explore its potential to better understand the non/appropriation of technologies by people in later life. We introduce the concept of the city as a machine for learning developed by Colin McFarlane (2011) in the field of urban studies. We identify elements we consider inspiring for the study of socio-technical systems, translate them to smaller entities of human-technology interactions and test their usability to analyze how older people in later life integrate digital technologies in their everyday lives. We do so from two distinct vantage points, i.e. empirical contexts: A participatory design project of a neighborhood platform and related privacy issues from the perspective of older tenants, and the introduction of a new automated emergency call system in seniors’ apartments in a serviced senior living facility. We conclude with the suggestion to understand the concept “machine for learning” as a normative notion and a claim to accept the challenge it implies.

  @inproceedings{cerna_learning_2020-1,
  title = {Learning for life: {Designing} for sustainability of tech-learning networks of older adults},
  abstract = {In this position paper, we take a concept – or parts of it – and run away with it (Mol 2002) to explore its potential to better understand the non/appropriation of technologies by people in later life. We introduce the concept of the city as a machine for learning developed by Colin McFarlane (2011) in the field of urban studies. We identify elements we consider inspiring for the study of socio-technical systems, translate them to smaller entities of human-technology interactions and test their usability to analyze how older people in later life integrate digital technologies in their everyday lives. We do so from two distinct vantage points, i.e. empirical contexts: A participatory design project of a neighborhood platform and related privacy issues from the perspective of older tenants, and the introduction of a new automated emergency call system in seniors’ apartments in a serviced senior living facility. We conclude with the suggestion to understand the concept “machine for learning” as a normative notion and a claim to accept the challenge it implies.},
  language = {en},
  booktitle = {Proceedings of 18th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}},
  publisher = {European Society for Socially Embedded Technologies (EUSSET)},
  author = {Cerna, Katerina and Dickel, Martin and Müller, Claudia and Kärnä, Eija and Gallistl, Vera and Kolland, Franz and Reu, Verena},
  year = {2020},
  keywords = {italg},
  pages = {6},
  }

• ---

  E-Portfolio: value tensions encountered in documenting design case studies

  Li Qinyu, Tolmie Peter, Weibert Anne, Schorch Marén, Müller Claudia, Wulf Volker
  Ethics and Information Technology 2020:5.
  [BibTeX] [Abstract]

  We present here the “e-Portfolio” concept, which aims to provide access to documented design case studies of design researchers’ practices. Our e-Portfolio has its origins in Grounded Design. We examine here how the e-Portfolio concept grew out of Grounded Design, the way it instantiates values, and how it contributes to our understanding of the ways in which shifting values in practice can have an impact beyond the individual.

  @article{li_e-portfolio_2020,
  title = {E-{Portfolio}: value tensions encountered in documenting design case studies},
  abstract = {We present here the “e-Portfolio” concept, which aims to provide access to documented design case studies of design researchers’ practices. Our e-Portfolio has its origins in Grounded Design. We examine here how the e-Portfolio concept grew out of Grounded Design, the way it instantiates values, and how it contributes to our understanding of the ways in which shifting values in practice can have an impact beyond the individual.},
  language = {en},
  journal = {Ethics and Information Technology},
  author = {Li, Qinyu and Tolmie, Peter and Weibert, Anne and Schorch, Marén and Müller, Claudia and Wulf, Volker},
  year = {2020},
  keywords = {italg},
  pages = {5},
  }

• ---

  Fostering Accessibility at the Workplace through Community-based Participatory Research

  Pinatti de Carvalho Aparecido Fabiano, Bittenbinder Sven, Müller Claudia, David Nadia, Hansen Bente, Wulf Volker
  European Society for Socially Embedded Technologies (EUSSET) 2020;4, no. 2:13. doi:10.18420/ecscw2020_ws07
  [BibTeX] [Abstract] [Download PDF]

  This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.

  @article{pinatti_de_carvalho_fostering_2020,
  series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}},
  title = {Fostering {Accessibility} at the {Workplace} through {Community}-based {Participatory} {Research}},
  volume = {4, no. 2},
  issn = {2510-2591},
  url = {https://dl.eusset.eu/handle/20.500.12015/4065},
  doi = {10.18420/ecscw2020_ws07},
  abstract = {This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.},
  language = {en},
  urldate = {2021-04-16},
  journal = {European Society for Socially Embedded Technologies (EUSSET)},
  author = {Pinatti de Carvalho, Aparecido Fabiano and Bittenbinder, Sven and Müller, Claudia and David, Nadia and Hansen, Bente and Wulf, Volker},
  year = {2020},
  note = {Accepted: 2020-06-15T07:28:13Z
  Publisher: European Society for Socially Embedded Technologies (EUSSET)},
  keywords = {italg},
  pages = {13},
  }

• ---

  Selbstbestimmt im Alter mit neuer Technik Voneinander lernen im Forschungsprojekt Cognitive Village Vernetztes Dorf

  Kurz Dana, Grzegorzek Marcin, Müller Claudia, Struzek David
  Forschungskolleg Siegen (Hrsg.) 2020;1:15.
  [BibTeX] [Download PDF]

  @article{kurz_selbstbestimmt_2020,
  title = {Selbstbestimmt im {Alter} mit neuer {Technik} {Voneinander} lernen im {Forschungsprojekt} {Cognitive} {Village} {Vernetztes} {Dorf}},
  volume = {1},
  issn = {ISBN: 978-3-9818314-4-3},
  url = {http://www.fokos.de/wissenplus},
  language = {deutsch},
  journal = {Forschungskolleg Siegen (Hrsg.)},
  author = {Kurz, Dana and Grzegorzek, Marcin and Müller, Claudia and Struzek, David},
  year = {2020},
  keywords = {italg},
  pages = {15},
  }

• ---

  From Design Space to Learning Place: Conceptualization for Meta Design Space for and with Older Adults

  Cerna Katerina, Müller Claudia
  International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde) 2020;17(2):38–47.
  [BibTeX] [Download PDF]

  @article{cerna_design_2020,
  title = {From {Design} {Space} to {Learning} {Place}: {Conceptualization} for {Meta} {Design} {Space} for and with {Older} {Adults}},
  volume = {17},
  url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf},
  number = {2},
  journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)},
  author = {Cerna, Katerina and Müller, Claudia},
  year = {2020},
  keywords = {italg},
  pages = {38--47},
  }

• ---

  Learning for Life: A Workshop Report

  Cerna Katerina, Müller Claudia
  International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde) 2020;17(2):5–9.
  [BibTeX] [Download PDF]

  @article{cerna_learning_2020-2,
  title = {Learning for {Life}: {A} {Workshop} {Report}},
  volume = {17},
  url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf},
  number = {2},
  journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)},
  author = {Cerna, Katerina and Müller, Claudia},
  year = {2020},
  keywords = {italg},
  pages = {5--9},
  }

• ---

  Socio-technical systems as “machines for learning”

  Kaspar Heidi, Müller Claudia
  International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde) 2020;17(2):10–19.
  [BibTeX] [Download PDF]

  @article{kaspar_socio-technical_2020,
  title = {Socio-technical systems as “machines for learning”},
  volume = {17},
  url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf},
  number = {2},
  journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)},
  author = {Kaspar, Heidi and Müller, Claudia},
  year = {2020},
  keywords = {italg},
  pages = {10--19},
  }

2019

• ---

  How live streaming church services promotes social participation in rural areas

  Struzek David, Dickel Martin, Randall Dave, Müller Claudia
  Interactions 2019;27(1):64–69. doi:10.1145/3373263
  [BibTeX] [Download PDF]

  @article{struzek_how_2019,
  title = {How live streaming church services promotes social participation in rural areas},
  volume = {27},
  issn = {1072-5520},
  url = {https://doi.org/10.1145/3373263},
  doi = {10.1145/3373263},
  number = {1},
  urldate = {2021-04-16},
  journal = {Interactions},
  author = {Struzek, David and Dickel, Martin and Randall, Dave and Müller, Claudia},
  month = dec,
  year = {2019},
  keywords = {italg},
  pages = {64--69},
  }

• ---

  Keynote «Ältere Menschen und Digitalisierung».

  Müller Claudia
  2019 Ludwigshafen. .
  [BibTeX]

  @inproceedings{muller_keynote_2019,
  address = {Ludwigshafen},
  title = {Keynote «Ältere {Menschen} und {Digitalisierung}».},
  author = {Müller, Claudia},
  year = {2019},
  keywords = {italg},
  }

• ---

  Tagungsorganisation: Tagung Interdisziplinäre Perspektiven auf Technikforschung, -gestaltung und -aneignung.

  Kricheldorff C, Pelizäus-Hoffmeister H, Wahl H-W, Müller Claudia
  Siegen, Germany: 2019.
  [BibTeX]

  @book{kricheldorff_tagungsorganisation_2019,
  address = {Siegen, Germany},
  title = {Tagungsorganisation: {Tagung} {Interdisziplinäre} {Perspektiven} auf {Technikforschung}, -gestaltung und -aneignung.},
  author = {Kricheldorff, C. and Pelizäus-Hoffmeister, H. and Wahl, H.-W. and Müller, Claudia},
  year = {2019},
  keywords = {italg, presentation},
  }

• ---

  Assistenztechnologien in der Lebenswelt – Wie können sie praxis- und nutzerorientiert gestaltet werden

  Müller Claudia
  Berlin, Germany: GKV-Spitzenverband2019.
  [BibTeX]

  @book{muller_assistenztechnologien_2019,
  address = {Berlin, Germany},
  title = {Assistenztechnologien in der {Lebenswelt} – {Wie} können sie praxis- und nutzerorientiert gestaltet werden},
  publisher = {GKV-Spitzenverband},
  author = {Müller, Claudia},
  year = {2019},
  keywords = {italg},
  }

• ---

  Development of an Everyday Persuasive App for Movement Motivation for Older Adults.

  Struzek David, Müller Claudia, Boden Alexander
  Proceedings of the 17th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing and the Design of Cooperation Technologies -Demos and Posters, Reports of the European Society for Socially Embedded: 2019 . doi:10.18420/ecscw2019_d04
  [BibTeX]

  @inproceedings{struzek_development_2019,
  title = {Development of an {Everyday} {Persuasive} {App} for {Movement} {Motivation} for {Older} {Adults}.},
  doi = {10.18420/ecscw2019_d04},
  booktitle = {Proceedings of the 17th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}: {The} {International} {Venue} on {Practice}-centred {Computing} and the {Design} of {Cooperation} {Technologies} -{Demos} and {Posters}, {Reports} of the {European} {Society} for {Socially} {Embedded}},
  author = {Struzek, David and Müller, Claudia and Boden, Alexander},
  year = {2019},
  keywords = {italg},
  }

• ---

  Co-Design von Community-Technologien im ländlichen Raum

  Struzek David, Dickel Martin, Müller Claudia
  DGG & DGGG Jahreskongress «Versorgung und Teilhabe»: 2019 Berlin, Germany. .
  [BibTeX]

  @inproceedings{struzek_co-design_2019,
  address = {Berlin, Germany},
  title = {Co-{Design} von {Community}-{Technologien} im ländlichen {Raum}},
  booktitle = {{DGG} \& {DGGG} {Jahreskongress} «{Versorgung} und {Teilhabe}»},
  publisher = {Deutsche Gesellschaft für Gerontologie und Geriatrie e.V. Berlin},
  author = {Struzek, David and Dickel, Martin and Müller, Claudia},
  year = {2019},
  keywords = {italg},
  }

• ---

  Living Labs als Gestaltungs- und Aneignungsarena IKT-basierter Anwendungen im Gesundheits- und Pflegekontext. Implikationen partizipativer Entwicklung.

  Dickel Martin, Unbehaun David, Müller Claudia
  Berlin, Germany: 2019.
  [BibTeX]

  @book{dickel_living_2019,
  address = {Berlin, Germany},
  title = {Living {Labs} als {Gestaltungs}- und {Aneignungsarena} {IKT}-basierter {Anwendungen} im {Gesundheits}- und {Pflegekontext}. {Implikationen} partizipativer {Entwicklung}.},
  author = {Dickel, Martin and Unbehaun, David and Müller, Claudia},
  year = {2019},
  keywords = {italg},
  }

• ---

  Designing for Sustainable Caring Communities – the CareComLabs Framework. In Proceedings of the 17th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing and the Design of Cooperation Technologi

  Müller Claudia, Kasper Heidi, Pelzelmayer Katharina, van Holten Karin, Struzek David, Dickel Martin
  2019. doi:10.18420/ecscw2019_p09
  [BibTeX]

  @book{muller_designing_2019,
  title = {Designing for {Sustainable} {Caring} {Communities} - the {CareComLabs} {Framework}. {In} {Proceedings} of the 17th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}: {The} {International} {Venue} on {Practice}-centred {Computing} and the {Design} of {Cooperation} {Technologi}},
  author = {Müller, Claudia and Kasper, Heidi and Pelzelmayer, Katharina and van Holten, Karin and Struzek, David and Dickel, Martin},
  year = {2019},
  doi = {10.18420/ecscw2019_p09},
  keywords = {italg},
  }

• ---

  Organisation und Moderation Workshop: Technikforschung in alternden Gesellschaften – Herausforderungen für die Gerontologie

  Wanka A, Endter C, Müller Claudia
  Berlin, Germany: 2019.
  [BibTeX] [Download PDF]

  @book{wanka_organisation_2019,
  address = {Berlin, Germany},
  title = {Organisation und {Moderation} {Workshop}: {Technikforschung} in alternden {Gesellschaften} – {Herausforderungen} für die {Gerontologie}},
  url = {https://dggg-ft2019.aey-congresse.de/files/ft2019/Programm_DGGG_2019_Internet.pdf},
  author = {Wanka, A. and Endter, C. and Müller, Claudia},
  year = {2019},
  keywords = {italg},
  }

• ---

  Introduction to the thematic focus “Socio-Informatics”

  Müller Claudia
  Media in Action 2019(1):9–16.
  [BibTeX]

  @article{muller_introduction_2019,
  title = {Introduction to the thematic focus “{Socio}-{Informatics}”},
  number = {1},
  journal = {Media in Action},
  author = {Müller, Claudia},
  year = {2019},
  keywords = {italg},
  pages = {9--16},
  }

• ---

  Designing for Sustainable Caring Communities – the CareComLabs Framework

  Müller Claudia, Kasper Heidi, Pelzelmayer Katharina, van Holten Karin, Struzek David, Dickel Martin
  2019. doi:10.18420/ecscw2019_p09
  [BibTeX] [Abstract] [Download PDF]

  The CareComLabs framework intends to provide a design and research space which in the long-term has the potential for setting up a collaborative learning space which serves both, a fruitful environment for developing appropriate socio-technical measures for ageing and caring at home, and to create structures which help the patients and community stakeholders in sustaining practices in the long-term, after the end of the project.

  @article{muller_designing_2019-1,
  title = {Designing for {Sustainable} {Caring} {Communities} – the {CareComLabs} {Framework}},
  issn = {2510-2591},
  url = {https://dl.eusset.eu/handle/20.500.12015/3280},
  doi = {10.18420/ecscw2019_p09},
  abstract = {The CareComLabs framework intends to provide a design and research space which in the long-term has the potential for setting up a collaborative learning space which serves both, a fruitful environment for developing appropriate socio-technical measures for ageing and caring at home, and to create structures which help the patients and community stakeholders in sustaining practices in the long-term, after the end of the project.},
  language = {en},
  urldate = {2021-04-16},
  author = {Müller, Claudia and Kasper, Heidi and Pelzelmayer, Katharina and van Holten, Karin and Struzek, David and Dickel, Martin},
  year = {2019},
  note = {Accepted: 2019-05-22T04:07:28Z
  Publisher: European Society for Socially Embedded Technologies (EUSSET)},
  keywords = {italg},
  }

• ---

  Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer

  Struzek David, Müller Claudia, Boden Alexander
  2019:5.
  [BibTeX] [Abstract]

  This paper intends to give a short overview on the development of a persuasive widget system to increase the level of physical activity in the context of participatory IT research for and with older adults. The complete work was embedded in the three-year research project Cognitive Village.

  @article{struzek_entwicklung_2019,
  title = {Entwicklung einer alltagsnahen persuasiven {App} zur {Bewegungsmotivation} für ältere {Nutzerinnen} und {Nutzer}},
  abstract = {This paper intends to give a short overview on the development of a persuasive widget system to increase the level of physical activity in the context of participatory IT research for and with older adults. The complete work was embedded in the three-year research project Cognitive Village.},
  language = {de},
  author = {Struzek, David and Müller, Claudia and Boden, Alexander},
  year = {2019},
  keywords = {italg},
  pages = {5},
  }

2018

• ---

  Technik im Alter: Senioren entwickeln mit

  Müller Claudia
  2018.
  [BibTeX] [Download PDF]

  @book{muller_technik_2018,
  title = {Technik im {Alter}: {Senioren} entwickeln mit},
  url = {https://blog.careum.ch/smarter-test-im-living-lab/},
  author = {Müller, Claudia},
  month = dec,
  year = {2018},
  keywords = {italg},
  }

• ---

  PRAXLABS: A sustainable framework for user-centered ICT development: Cultivating research experiences from Living Labs in the home

  Ogonowski Corinna, Jakobi Timo, Müller Claudia, Hess Jan
  In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford University Press, 2018, 319–360.
  [BibTeX] [Download PDF]

  @incollection{ogonowski_praxlabs_2018,
  title = {{PRAXLABS}: {A} sustainable framework for user-centered {ICT} development: {Cultivating} research experiences from {Living} {Labs} in the home},
  isbn = {978-0-19-873324-9},
  url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-10-Ogonowski-Praxlabs-approach-finished.pdf},
  booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
  publisher = {Oxford University Press},
  author = {Ogonowski, Corinna and Jakobi, Timo and Müller, Claudia and Hess, Jan},
  editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
  year = {2018},
  keywords = {PRAXLABS, italg},
  pages = {319--360},
  }

• ---

  Information and Communication Technology Design in a Complex Moral Universe: Ethnography-Based Development of a GPS Monitoring System for Persons Who Wander

  Müller Claudia, Wan Lin
  In: Wulf Volker, Pipek Volkmar, Randall David, Rohde Markus, Schmidt Kjeld, Stevens Gunnar: Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts. Oxford University Press, 2018, 363–390.
  [BibTeX] [Download PDF]

  @incollection{muller_information_2018,
  title = {Information and {Communication} {Technology} {Design} in a {Complex} {Moral} {Universe}: {Ethnography}-{Based} {Development} of a {GPS} {Monitoring} {System} for {Persons} {Who} {Wander}},
  isbn = {978-0-19-873324-9},
  url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-11-Muller-and-Wan-ICT-Design-in-a-Complex-Moral-Universe.pdf},
  booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
  publisher = {Oxford University Press},
  author = {Müller, Claudia and Wan, Lin},
  editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
  year = {2018},
  keywords = {PRAXLABS, italg},
  pages = {363--390},
  }

• ---

  Designing for Sustainability: Key Issues of ICT Projects for Ageing at Home

  Meurer Johanna, Müller Claudia, Simone Carla, Wagner Ina, Wulf Volker
  Computer Supported Cooperative Work: CSCW: An International Journal 2018;27(3-6):495–537. doi:10.1007/s10606-018-9317-1
  [BibTeX] [Abstract]

  Achieving the sustainability of IT-based solutions is a challenge. We will argue in this paper that it is helpful to conceptualize designing for sustainable IT-based solutions as taking place in a multi-dimensional space. It requires thinking about how a project is framed; the perspectives and commitments of the project partners; the type of innovation that is foregrounded; the motivations and needs of the user group; and the level of sustainability a project or research program may achieve. The paper describes some of the challenges and possible solutions by revisiting a portfolio of projects that developed IT support for elderly people who continue living in their own homes.

  @article{meurer_designing_2018,
  title = {Designing for {Sustainability}: {Key} {Issues} of {ICT} {Projects} for {Ageing} at {Home}},
  volume = {27},
  issn = {15737551},
  doi = {10.1007/s10606-018-9317-1},
  abstract = {Achieving the sustainability of IT-based solutions is a challenge. We will argue in this paper that it is helpful to conceptualize designing for sustainable IT-based solutions as taking place in a multi-dimensional space. It requires thinking about how a project is framed; the perspectives and commitments of the project partners; the type of innovation that is foregrounded; the motivations and needs of the user group; and the level of sustainability a project or research program may achieve. The paper describes some of the challenges and possible solutions by revisiting a portfolio of projects that developed IT support for elderly people who continue living in their own homes.},
  number = {3-6},
  journal = {Computer Supported Cooperative Work: CSCW: An International Journal},
  author = {Meurer, Johanna and Müller, Claudia and Simone, Carla and Wagner, Ina and Wulf, Volker},
  year = {2018},
  keywords = {Appropriation, Capacity building, Collective learning, Elderly people, Funding schemes, ICT design, Sustainability, italg},
  pages = {495--537},
  }

• ---

  Beteiligungsorientierte Technikgestaltung mit älteren Menschen

  Müller Claudia
  Seniorenliga aktiv 2018;26(1434-8292 / G45269):8 – 10.
  [BibTeX] [Download PDF]

  @article{muller_beteiligungsorientierte_2018,
  title = {Beteiligungsorientierte {Technikgestaltung} mit älteren {Menschen}},
  volume = {26},
  url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2019/01/aktiv_4_18_Seniorenliga_Beteiligung_Senioren_S8-10.pdf},
  number = {1434-8292 / G45269},
  journal = {Seniorenliga aktiv},
  author = {Müller, Claudia},
  year = {2018},
  keywords = {italg},
  pages = {8 -- 10},
  }

• ---

  PRAXLABS: A Sustainable Framework for User-Centered Information and Communication Technology Development-Cultivating Research Experiences from Living Labs in the Home

  Ogonowski Corinna, Jakobi Timo, Müller Claudia, Hess Jan
  2018.
  [BibTeX]

  @article{ogonowski_praxlabs_2018-1,
  title = {{PRAXLABS}: {A} {Sustainable} {Framework} for {User}-{Centered} {Information} and {Communication} {Technology} {Development}-{Cultivating} {Research} {Experiences} from {Living} {Labs} in the {Home}},
  author = {Ogonowski, Corinna and Jakobi, Timo and Müller, Claudia and Hess, Jan},
  year = {2018},
  keywords = {italg},
  }

• ---

  Ethnographie-basiertes und partizipatives IT-Design mit älteren Menschen. Herausforderungen und Möglichkeiten für die gemeinsame Gestaltungsarbeit im Feld

  Dickel Martin, Müller Claudia
  Alter(n)sgerechte Informatik: 2018 .
  [BibTeX]

  @inproceedings{dickel_ethnographie-basiertes_2018,
  title = {Ethnographie-basiertes und partizipatives {IT}-{Design} mit älteren {Menschen}. {Herausforderungen} und {Möglichkeiten} für die gemeinsame {Gestaltungsarbeit} im {Feld}},
  booktitle = {Alter(n)sgerechte {Informatik}},
  publisher = {FIfF-Kommunikation},
  author = {Dickel, Martin and Müller, Claudia},
  editor = {Zehendner, E.},
  year = {2018},
  keywords = {italg},
  }

• ---

  Emotional Impact on Cognitive Systems: Gemischte Gefühle – Mit neuer Technik gesund und autonom durchs Leben

  Müller Claudia
  Siegen: 2018.
  [BibTeX] [Download PDF]

  @book{muller_emotional_2018,
  address = {Siegen},
  title = {Emotional {Impact} on {Cognitive} {Systems}: {Gemischte} {Gefühle} – {Mit} neuer {Technik} gesund und autonom durchs {Leben}},
  url = {https://fokos.de/2018/11/13/gemischte-gefuehle-mit-neuer-technik-gesund-und-autonom-durchs-leben/},
  author = {Müller, Claudia},
  year = {2018},
  keywords = {italg},
  }

2017

• ---

  Cultural Probes: The best way to go for PD in sensitive research settings? A methodological reflexion

  Schorch Marén, Müller Claudia, Meurer Johanna
  In: : Mensch und Computer 2017. Gesellschaft für Informatik e.V., 2017, 73–78. doi:10.18420/muc2017-ws02-0304
  [BibTeX] [Download PDF]

  @incollection{schorch_cultural_2017,
  title = {Cultural {Probes}: {The} best way to go for {PD} in sensitive research settings? {A} methodological reflexion},
  url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Cultural-Probes-The-best-way-to-go-for-PD-in-sensitive-research-settings-A-methodological-reflexion.pdf},
  booktitle = {Mensch und {Computer} 2017},
  publisher = {Gesellschaft für Informatik e.V.},
  author = {Schorch, Marén and Müller, Claudia and Meurer, Johanna},
  year = {2017},
  doi = {10.18420/muc2017-ws02-0304},
  keywords = {italg},
  pages = {73--78},
  }

• ---

  „Designing for an Ageing Society”: Ergebnisse eines Symposiums im Rahmen der 12. „Conference on the Design of Cooperative Systems” (COOP

  Müller Claudia
  In: : Zeitschrift Medien & Altern \textbackslashtextbar Einzelausgaben. München: Hartung, Anja Hoffmann, Dagmar Kübler, Hans-Dieter Schorb, Bernd Schwender, Clemens2017.
  [BibTeX] [Abstract] [Download PDF]

  Einsamkeit und höheres Lebensalter scheinen nahezu unvermeidbar aufeinander bezogen. Obgleich Einsamkeit Menschen jeden Alters treffen kann, ist nicht zu leugnen, dass insbesondere ältere Männer und qua längerer Lebenserwartung vor allem auch Frauen unter ihr leiden. Medien sind Teil der Lösung und Teil des Problems. Die Beiträge des Themenschwerpunkts zeichnen verschiedenartige Schattierungen des Einsamkeitserlebens und arbeiten heterogene Problemlagen und deren mediale Bezüge heraus. Insgesamt fordern sie dazu auf, Einsamkeit nicht per se zu pathologisieren, aber sie dort, wo sie das Wohlbefinden deutlich einschränkt, nicht zu individualisieren, sondern als Auftrag zu alltäglichem sozialem Handeln und als gesellschaftliche Gestaltungsaufgabe anzunehmen.

  @incollection{muller_designing_2017,
  address = {München},
  title = {„{Designing} for an {Ageing} {Society}”: {Ergebnisse} eines {Symposiums} im {Rahmen} der 12. „{Conference} on the {Design} of {Cooperative} {Systems}” ({COOP}},
  volume = {10},
  url = {http://www.kopaed.de/kopaedshop/?pg=3_30&qt=32&pid=1066},
  abstract = {Einsamkeit und höheres Lebensalter scheinen nahezu unvermeidbar aufeinander bezogen. Obgleich Einsamkeit Menschen jeden Alters treffen kann, ist nicht zu leugnen, dass insbesondere ältere Männer und qua längerer Lebenserwartung vor allem auch Frauen unter ihr leiden. Medien sind Teil der Lösung und Teil des Problems. Die Beiträge des Themenschwerpunkts zeichnen verschiedenartige Schattierungen des Einsamkeitserlebens und arbeiten heterogene Problemlagen und deren mediale Bezüge heraus. Insgesamt fordern sie dazu auf, Einsamkeit nicht per se zu pathologisieren, aber sie dort, wo sie das Wohlbefinden deutlich einschränkt, nicht zu individualisieren, sondern als Auftrag zu alltäglichem sozialem Handeln und als gesellschaftliche Gestaltungsaufgabe anzunehmen.},
  booktitle = {Zeitschrift {Medien} \& {Altern} {\textbackslash}textbar {Einzelausgaben}},
  publisher = {Hartung, Anja Hoffmann, Dagmar Kübler, Hans-Dieter Schorb, Bernd Schwender, Clemens},
  author = {Müller, Claudia},
  year = {2017},
  keywords = {italg},
  }

• ---

  Erwartungen der älteren Bevölkerung an IKT für Krisenkommunikation

  Wiegärtner Daniel, Reuter Christian, Müller Claudia
  Mensch & Computer: Workshopband: 2017 Regensburg, Germany. . doi:10.18420/muc2017-ws17-0416
  [BibTeX] [Abstract] [Download PDF]

  Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.

  @inproceedings{wiegartner_erwartungen_2017,
  address = {Regensburg, Germany},
  title = {Erwartungen der älteren {Bevölkerung} an {IKT} für {Krisenkommunikation}},
  url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5419/2017_WS17_416.pdf},
  doi = {10.18420/muc2017-ws17-0416},
  abstract = {Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.},
  booktitle = {Mensch \& {Computer}: {Workshopband}},
  publisher = {Gesellschaft für Informatik e.V.},
  author = {Wiegärtner, Daniel and Reuter, Christian and Müller, Claudia},
  editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
  year = {2017},
  keywords = {CSCW, HCI, KontiKat, italg},
  pages = {609--614},
  }

• ---

  Aneignungshilfen für Senioren-Projektpartner – am Beispiel Google Drive

  Struzek David, Neumann Marleen, Müller Claudia, Schorch Marén, Hornung Dominik
  In: Burghardt M, Wimmer R, Wolff C, and Womser-Hacker CMensch und Computer 2017. Tagungsban ed. Regensburg: (Hrsg.) Gesellschaft für Informatik e.V., 2017, 249 – 253. doi:10.18420/muc2017-mci-0349
  [BibTeX] [Download PDF]

  @incollection{struzek_aneignungshilfen_2017,
  address = {Regensburg},
  edition = {Tagungsban},
  title = {Aneignungshilfen für {Senioren}-{Projektpartner} – am {Beispiel} {Google} {Drive}},
  url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Aneignungshilfen-für-Senioren-Projektpartner-–-am-Beispiel-Google-Drive.pdf},
  booktitle = {Mensch und {Computer} 2017},
  publisher = {(Hrsg.) Gesellschaft für Informatik e.V.},
  author = {Struzek, David and Neumann, Marleen and Müller, Claudia and Schorch, Marén and Hornung, Dominik},
  editor = {Burghardt, M. and Wimmer, R. and Wolff, C. \& and Womser-Hacker, C.},
  year = {2017},
  doi = {10.18420/muc2017-mci-0349},
  keywords = {Aneignungshilfen, Claudia Mueller, Google Frive, Senioren, italg},
  pages = {249 -- 253},
  }

• ---

  Navigating Relationships and Boundaries: Concerns around ICT-uptake for Elderly People

  Hornung Dominik, Müller Claudia, Shlokovski Irini, Wulf Volker
  Proceedings of the Conference on Human Factors in Computing Systems (CHI): 2017 .
  [BibTeX] [Download PDF]

  @inproceedings{hornung_navigating_2017,
  title = {Navigating {Relationships} and {Boundaries}: {Concerns} around {ICT}-uptake for {Elderly} {People}},
  url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Navigating-Relationships-and-Boundaries-Concerns-around-ICT-uptake-for-Elderly-People.pdf},
  booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
  author = {Hornung, Dominik and Müller, Claudia and Shlokovski, Irini and Wulf, Volker},
  year = {2017},
  keywords = {A-Paper, italg, a-paper},
  pages = {7057--7069},
  }

• ---

  Technology Probes als Mittel zur Unterstützung der Technik-Aneignung

  Müller Claudia, Schorch Marén, Struzek David, Neumann Marleen
  Mensch und Computer 2017 – Workshopband: 2017 Regensburg. .
  [BibTeX] [Download PDF]

  @inproceedings{muller_technology_2017,
  address = {Regensburg},
  title = {Technology {Probes} als {Mittel} zur {Unterstützung} der {Technik}-{Aneignung}},
  url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Technology-Probes-als-Mittel-zur-Unterstützung-der-Technik-Aneignung.pdf},
  booktitle = {Mensch und {Computer} 2017 - {Workshopband}},
  publisher = {Gesellschaft für Informatik e.V.},
  author = {Müller, Claudia and Schorch, Marén and Struzek, David and Neumann, Marleen},
  editor = {Burghardt, Manuel and Wimmer, Raphael and Wolff, Christian and Womser-Hacker, Christa},
  year = {2017},
  keywords = {PRAXLABS, italg},
  pages = {87--93},
  }

• ---

  DIVOA – Unterstützung der älteren Bevölkerung bei Schadenslagen

  Reuter Christian, Wiegärtner Daniel, Müller Claudia
  Mensch & Computer: Tagungsband: 2017 Regensburg, Germany. . doi:10.18420/muc2017-mci-0352
  [BibTeX] [Abstract] [Download PDF]

  Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.

  @inproceedings{reuter_divoa_2017,
  address = {Regensburg, Germany},
  title = {{DIVOA} – {Unterstützung} der älteren {Bevölkerung} bei {Schadenslagen}},
  url = {https://dl.gi.de/bitstream/handle/20.500.12116/3279/2017_MCI_352.pdf},
  doi = {10.18420/muc2017-mci-0352},
  abstract = {Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.},
  booktitle = {Mensch \& {Computer}: {Tagungsband}},
  publisher = {Gesellschaft für Informatik e.V.},
  author = {Reuter, Christian and Wiegärtner, Daniel and Müller, Claudia},
  editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
  year = {2017},
  keywords = {CSCW, HCI, KontiKat, italg},
  pages = {295--298},
  }

• ---

  SFB-Workshop “Digital Platforms and Boundary Infrastructures”

  Giessmann S, Gerlitz C, Bender H, Müller Claudia, Schorch Marén, Baringhorst S, Reissmann W
  Siegen: 2017.
  [BibTeX]

  @book{giessmann_sfb-workshop_2017,
  address = {Siegen},
  title = {{SFB}-{Workshop} “{Digital} {Platforms} and {Boundary} {Infrastructures}”},
  author = {Giessmann, S. and Gerlitz, C. and Bender, H. and Müller, Claudia and Schorch, Marén and Baringhorst, S. and Reissmann, W.},
  year = {2017},
  keywords = {italg, presentation},
  }

2016

• ---

  Design of A GPS Monitoring System for Dementia Care and Its Challenges in Academia-Industry Project

  Wan Lin, Müller Claudia, Randall Dave, Wulf Volker
  ACM Trans. Comput.-Hum. Interact. 2016;23(5):31:1–31:36. doi:10.1145/2963095
  [BibTeX]

  @article{wan_design_2016,
  title = {Design of {A} {GPS} {Monitoring} {System} for {Dementia} {Care} and {Its} {Challenges} in {Academia}-{Industry} {Project}},
  volume = {23},
  issn = {1073-0516},
  doi = {10.1145/2963095},
  number = {5},
  journal = {ACM Trans. Comput.-Hum. Interact.},
  author = {Wan, Lin and Müller, Claudia and Randall, Dave and Wulf, Volker},
  year = {2016},
  keywords = {design research, GPS monitoring system, joint research, Wandering behavior, italg},
  pages = {31:1--31:36},
  }

• ---

  Autonomy Support for Elderly People through Everyday Life Gadgets

  Hornung Dominik, Müller Claudia, Boden Alexander, Stein Martin
  Proceedings of the 19th International Conference on Supporting Group Work – GROUP ’16: 2016 New York, New York, USA. . doi:10.1145/2957276.2996284
  [BibTeX]

  @inproceedings{hornung_autonomy_2016,
  address = {New York, New York, USA},
  title = {Autonomy {Support} for {Elderly} {People} through {Everyday} {Life} {Gadgets}},
  isbn = {978-1-4503-4276-6},
  doi = {10.1145/2957276.2996284},
  booktitle = {Proceedings of the 19th {International} {Conference} on {Supporting} {Group} {Work} - {GROUP} '16},
  publisher = {ACM Press},
  author = {Hornung, Dominik and Müller, Claudia and Boden, Alexander and Stein, Martin},
  year = {2016},
  keywords = {italg},
  pages = {421--424},
  }

• ---

  Engaging with Users and Stakeholders: The Emotional and the Personal

  Hamidi Foad, Müller Claudia, Baljko Melanie, Schorch Marén, Lewkowicz Myriam, Stangl Abigale
  Proceedings of the 19th International Conference on Supporting Group Work: 2016 .
  [BibTeX]

  @inproceedings{hamidi_engaging_2016,
  title = {Engaging with {Users} and {Stakeholders}: {The} {Emotional} and the {Personal}},
  booktitle = {Proceedings of the 19th {International} {Conference} on {Supporting} {Group} {Work}},
  publisher = {ACM},
  author = {Hamidi, Foad and Müller, Claudia and Baljko, Melanie and Schorch, Marén and Lewkowicz, Myriam and Stangl, Abigale},
  year = {2016},
  keywords = {italg},
  pages = {453--456},
  }

• ---

  Technokulturelle Imaginationen als Ansatzpunkte für Participatory Design

  Müller Claudia, Reissmann W
  Designing Age – Gestaltung des Alter(n)s, Medien & Altern, Zeitschrift für Forschung und Praxis 2016;8.
  [BibTeX]

  @article{muller_technokulturelle_2016,
  title = {Technokulturelle {Imaginationen} als {Ansatzpunkte} für {Participatory} {Design}},
  volume = {8},
  journal = {Designing Age – Gestaltung des Alter(n)s, Medien \& Altern, Zeitschrift für Forschung und Praxis},
  author = {Müller, Claudia and Reissmann, W.},
  year = {2016},
  keywords = {italg},
  }

• ---

  Proceedings of the COOP 2016 Symposium on challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices

  Garschall Markus, Hamm Theodor, Hornung Dominik, Müller Claudia, Neureiter Katja, Schorch Marén, van Velsen Lex
  International Reports on Socio-Informatics (IRSI) 2016;13(3).
  [BibTeX] [Download PDF]

  @article{garschall_proceedings_2016,
  title = {Proceedings of the {COOP} 2016 {Symposium} on challenges and experiences in designing for an ageing society. {Reflecting} on concepts of age(ing) and communication practices},
  volume = {13},
  url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2016Vol13Iss3/Garschall_et._al._-_Challenges_and_experiences_in_designing_for_an_ageing_society._Reflecting_on_concepts_of_age_ing__and_communication_practices..pdf},
  number = {3},
  journal = {International Reports on Socio-Informatics (IRSI)},
  author = {Garschall, Markus and Hamm, Theodor and Hornung, Dominik and Müller, Claudia and Neureiter, Katja and Schorch, Marén and van Velsen, Lex},
  year = {2016},
  keywords = {italg},
  }

• ---

  Proceedings of the COOP 2016 -Symposium on challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices

  Garschall Markus, Hamm Theodor, Hornung Dominik, Müller Claudia, Neureiter Katja, Schorch Marén, van Velsen Lex
  2016.
  [BibTeX] [Download PDF]

  @book{garschall_proceedings_2016-1,
  title = {Proceedings of the {COOP} 2016 -{Symposium} on challenges and experiences in designing for an ageing society. {Reflecting} on concepts of age(ing) and communication practices},
  volume = {13},
  url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2016Vol13Iss3/Garschall_et._al._-_Challenges_and_experiences_in_designing_for_an_ageing_society._Reflecting_on_concepts_of_age_ing__and_communication_practices..pdf http://www.iisi.de/international-reports-on-},
  number = {3},
  author = {Garschall, Markus and Hamm, Theodor and Hornung, Dominik and Müller, Claudia and Neureiter, Katja and Schorch, Marén and van Velsen, Lex},
  year = {2016},
  keywords = {italg},
  }

2015

• ---

  Practice – based Design of a Neighborhood Portal : Focusing on Elderly Tenants in a City Quarter Living Lab

  Müller Claudia, Hornung Dominik, Hamm Theodor, Wulf Volker
  Proceedings of the International Conference on Human Factors in Computing Systems (CHI) 2015:2295–2304. doi:10.1145/2702123.2702449
  [BibTeX] [Abstract] [Download PDF]

  This paper contributes to the current discourse on practicebased research in HCI paying particular attention to the overall temporal and situational conditions which frame an R&D project. We present a Living Lab study situated in an arbitrary neighborhood of a German city which develops ICT support to foster informal help and social interaction with a special, but not exclusive, focus on elderly tenants. We demonstrate that practice-based, long-term research in a city quarter goes beyond those challenges already described in the current Living Lab and PD literature. The long-term study’s positioning in a real-world context is contoured not only by a high diversity of stakeholders and their individual interests and motivation for participation but also by their individual skill sets and learning needs. These distinct and often contradictive perspectives have to be permanently counterbalanced. Thus attention has to be focused on how related strategies and decisions impact on the design of the project as well as on the final ICT product. To enable all tenants, irrespective of age and technical skill, to participate in a long-term ICT-based community development project, we applied the format of ‘experience-based PD workshops‘ to foster confidence in ICT usage and encourage the competency of the elderly and non-tech-savvy tenants.

  @article{muller_practice_2015,
  title = {Practice - based {Design} of a {Neighborhood} {Portal} : {Focusing} on {Elderly} {Tenants} in a {City} {Quarter} {Living} {Lab}},
  url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2022/02/2702123.2702449.pdf},
  doi = {10.1145/2702123.2702449},
  abstract = {This paper contributes to the current discourse on practicebased research in HCI paying particular attention to the overall temporal and situational conditions which frame an R\&D project. We present a Living Lab study situated in an arbitrary neighborhood of a German city which develops ICT support to foster informal help and social interaction with a special, but not exclusive, focus on elderly tenants. We demonstrate that practice-based, long-term research in a city quarter goes beyond those challenges already described in the current Living Lab and PD literature. The long-term study's positioning in a real-world context is contoured not only by a high diversity of stakeholders and their individual interests and motivation for participation but also by their individual skill sets and learning needs. These distinct and often contradictive perspectives have to be permanently counterbalanced. Thus attention has to be focused on how related strategies and decisions impact on the design of the project as well as on the final ICT product. To enable all tenants, irrespective of age and technical skill, to participate in a long-term ICT-based community development project, we applied the format of ‘experience-based PD workshops' to foster confidence in ICT usage and encourage the competency of the elderly and non-tech-savvy tenants.},
  journal = {Proceedings of the International Conference on Human Factors in Computing Systems (CHI)},
  author = {Müller, Claudia and Hornung, Dominik and Hamm, Theodor and Wulf, Volker},
  year = {2015},
  keywords = {methodology, action research, city quarter, design, elderly people, Living Lab, participatory, practice, italg, a-paper},
  pages = {2295--2304},
  }

• ---

  Measures and Tools for Supporting ICT Appropriation by Elderly and Non Tech-Savvy Persons in a Long-Term Perspective

  Müller Claudia, Hornung Dominik, Hamm Theodor, Wulf Volker
  In: : ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway. Cham: Springer International Publishing, 2015, 263–281. doi:10.1007/978-3-319-20499-4_14
  [BibTeX]

  @incollection{muller_measures_2015,
  address = {Cham},
  title = {Measures and {Tools} for {Supporting} {ICT} {Appropriation} by {Elderly} and {Non} {Tech}-{Savvy} {Persons} in a {Long}-{Term} {Perspective}},
  booktitle = {{ECSCW} 2015: {Proceedings} of the 14th {European} {Conference} on {Computer} {Supported} {Cooperative} {Work}, 19-23 {September} 2015, {Oslo}, {Norway}},
  publisher = {Springer International Publishing},
  author = {Müller, Claudia and Hornung, Dominik and Hamm, Theodor and Wulf, Volker},
  year = {2015},
  doi = {10.1007/978-3-319-20499-4_14},
  keywords = {italg},
  pages = {263--281},
  }

• ---

  Designing Socially Embedded Technologies in the Real-World

  Wulf Volker, Müller Claudia, Pipek Volkmar, Randall Dave, Rohde Markus, Stevens Gunnar
  In: : Designing Socially Embedded Technologies in the Real-World. London, United Kingdom: Springer, 2015, 111–150. doi:10.1007/978-1-4471-6720-4
  [BibTeX] [Download PDF]

  @incollection{wulf_designing_2015,
  address = {London, United Kingdom},
  title = {Designing {Socially} {Embedded} {Technologies} in the {Real}-{World}},
  isbn = {978-1-4471-6719-8},
  url = {http://link.springer.com/10.1007/978-1-4471-6720-4},
  booktitle = {Designing {Socially} {Embedded} {Technologies} in the {Real}-{World}},
  publisher = {Springer},
  author = {Wulf, Volker and Müller, Claudia and Pipek, Volkmar and Randall, Dave and Rohde, Markus and Stevens, Gunnar},
  year = {2015},
  doi = {10.1007/978-1-4471-6720-4},
  keywords = {italg},
  pages = {111--150},
  }

• ---

  Kommunikation von Verbundenheit mittels Smartwatch

  Gockel Bianca, Sackmann Timo, Müller Claudia
  Mensch & Computer: Tagungsband: 2015 Stuttgart, Germany. .
  [BibTeX] [Download PDF]

  @inproceedings{gockel_kommunikation_2015,
  address = {Stuttgart, Germany},
  title = {Kommunikation von {Verbundenheit} mittels {Smartwatch}},
  url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/311b2a36aa438f65f82106c66b4124198b64.pdf},
  booktitle = {Mensch \& {Computer}: {Tagungsband}},
  publisher = {Oldenbourg Wissenschaftsverlag},
  author = {Gockel, Bianca and Sackmann, Timo and Müller, Claudia},
  year = {2015},
  keywords = {italg},
  pages = {331--334},
  }

• ---

  Impact Factors on Social TV Research in Real Elderly Persons‘ Households

  Müller Claudia, Schnittert Johanna, Walczuch Magdalena, Alaoui Malek, Lewkowicz Myriam, Wan Lin, Wulf Volker
  Proceedings of Mensch und Computer 2015: 2015 Stuttgart. .
  [BibTeX]

  @inproceedings{muller_impact_2015,
  address = {Stuttgart},
  title = {Impact {Factors} on {Social} {TV} {Research} in {Real} {Elderly} {Persons}' {Households}},
  isbn = {978-3-11-044392-9},
  booktitle = {Proceedings of {Mensch} und {Computer} 2015},
  publisher = {Oldenbourg Wissenschaftsverlag},
  author = {Müller, Claudia and Schnittert, Johanna and Walczuch, Magdalena and Alaoui, Malek and Lewkowicz, Myriam and Wan, Lin and Wulf, Volker},
  year = {2015},
  keywords = {PRAXLABS, italg},
  pages = {213--222},
  }

• ---

  Practice-Based Computing: Empirically Grounded Conceptualizations Derived from Design Case Studies

  Wulf Volker, Müller Claudia, Pipek Volkmar, Randall David, Rohde Markus, Stevens Gunnar
  In: Wulf Volker, Schmidt Kjeld, Randall David: Designing Socially Embedded Technologies in the Real-World. London: Springer London, 2015, 111–150. doi:10.1007/978-1-4471-6720-4_7
  [BibTeX] [Abstract] [Download PDF]

  The introduction of IT has changed the way we live in many ways. Historically, it can even be argued that socially embedded applications of information technology challenge and change practices to an extent rarely seen before with any other type of technological artefacts. If these IT artefacts have strong and recurrent impacts on people’s lives, we need to reconsider design practice artefacts which allow for anticipating use practices and bring together inspirational creativity with evaluative methods. Approaches such as Participatory Design (Greenbaum and Kyng 1991) and User‐Driven Innovation (von Hippel 2005) have already significantly increased the level of involvement of users and their fields of practice into IT development and have strengthened the role of ethnographic methods as well as the importance of methods providing direct user feedback. But even a strong component of domain analysis or user participation does not warrant an accurate anticipation of the changes in social practices resulting from new technological artefacts or infrastructures. Moreover, the immaterial nature of software contributes to its application beyond the originally intended context. The material and social foundations of IT usage have significantly changed over the past two decades. Technologically, the standardization of communication interfaces, the increase of bandwidth and speed of internet connections and their ubiquitous availability have connected more and more devices with each other. At a social level this has also created stronger connections between professional and private domains and practices, offering new room to adapt these practices and re‐negotiate their relations and compositions. These developments have made us now look at ecosystems (Draxler et al. 2015) or infrastructures (Star and Ruhleder 1996) of technology‐based practices. With regard to methods, EUSSET’s research agenda would benefit from a convergence of a broadly defined research program which looks at technology development as well as scenarios of usage and accumulates results in various ways, bridging the gap between a simple ‘technology‐in‐practice‘ perspective and a ‘technology‐based practice change‘ perspective. We need to consider how to carefully transfer emerging design concepts, IT artefacts, and pattern of appropriation derived in a specific context to other fields of application. We also need to better understand how to transfer findings gained with the design and appropriation of one artefact towards that of another, related one. In this paper we will outline a research program, called practice‐based computing, which suggests collecting a corpus of highly contextualized design case studies and supports the transferability of insights by comparative concept building on top of these cases.

  @incollection{wulf_practice-based_2015,
  address = {London},
  title = {Practice-{Based} {Computing}: {Empirically} {Grounded} {Conceptualizations} {Derived} from {Design} {Case} {Studies}},
  isbn = {978-1-4471-6719-8},
  url = {http://dx.doi.org/10.1007/978-1-4471-6720-4_7 http://link.springer.com/10.1007/978-1-4471-6720-4_7},
  abstract = {The introduction of IT has changed the way we live in many ways. Historically, it can even be argued that socially embedded applications of information technology challenge and change practices to an extent rarely seen before with any other type of technological artefacts. If these IT artefacts have strong and recurrent impacts on people's lives, we need to reconsider design practice artefacts which allow for anticipating use practices and bring together inspirational creativity with evaluative methods. Approaches such as Participatory Design (Greenbaum and Kyng 1991) and User‐Driven Innovation (von Hippel 2005) have already significantly increased the level of involvement of users and their fields of practice into IT development and have strengthened the role of ethnographic methods as well as the importance of methods providing direct user feedback. But even a strong component of domain analysis or user participation does not warrant an accurate anticipation of the changes in social practices resulting from new technological artefacts or infrastructures. Moreover, the immaterial nature of software contributes to its application beyond the originally intended context. The material and social foundations of IT usage have significantly changed over the past two decades. Technologically, the standardization of communication interfaces, the increase of bandwidth and speed of internet connections and their ubiquitous availability have connected more and more devices with each other. At a social level this has also created stronger connections between professional and private domains and practices, offering new room to adapt these practices and re‐negotiate their relations and compositions. These developments have made us now look at ecosystems (Draxler et al. 2015) or infrastructures (Star and Ruhleder 1996) of technology‐based practices. With regard to methods, EUSSET's research agenda would benefit from a convergence of a broadly defined research program which looks at technology development as well as scenarios of usage and accumulates results in various ways, bridging the gap between a simple ‘technology‐in‐practice' perspective and a ‘technology‐based practice change' perspective. We need to consider how to carefully transfer emerging design concepts, IT artefacts, and pattern of appropriation derived in a specific context to other fields of application. We also need to better understand how to transfer findings gained with the design and appropriation of one artefact towards that of another, related one. In this paper we will outline a research program, called practice‐based computing, which suggests collecting a corpus of highly contextualized design case studies and supports the transferability of insights by comparative concept building on top of these cases.},
  booktitle = {Designing {Socially} {Embedded} {Technologies} in the {Real}-{World}},
  publisher = {Springer London},
  author = {Wulf, Volker and Müller, Claudia and Pipek, Volkmar and Randall, David and Rohde, Markus and Stevens, Gunnar},
  editor = {Wulf, Volker and Schmidt, Kjeld and Randall, David},
  year = {2015},
  doi = {10.1007/978-1-4471-6720-4_7},
  keywords = {CSCW, PRAXLABS, DBL, italg},
  pages = {111--150},
  }

2014

• ---

  Design eines Nachbarschaftshilfeportals für ältere Mieter/-innen: Adressierung und Förderung der User Experience

  Müller Claudia, Hornung Dominik, Wulf Volker
  Medien & Altern : Zeitschrift für Forschung und Praxis 2014;3(4):34–49.
  [BibTeX]

  @article{muller_design_2014,
  title = {Design eines {Nachbarschaftshilfeportals} für ältere {Mieter}/-innen: {Adressierung} und {Förderung} der {User} {Experience}},
  volume = {3},
  number = {4},
  journal = {Medien \& Altern : Zeitschrift für Forschung und Praxis},
  author = {Müller, Claudia and Hornung, Dominik and Wulf, Volker},
  year = {2014},
  keywords = {italg},
  pages = {34--49},
  }

• ---

  PraxLabs as a Setting for Participatory Technology Research and Design in the Field of HRI and Demography

  Müller Claudia, Schorch Marén, Wieching Rainer
  Proceedings of the Workshop „Socially Assistive Robots for the Aging Population: Are we trapped in Stereotypes?“, Human Robot Interaction Conference: 2014 Bielefeld. .
  [BibTeX]

  @inproceedings{muller_praxlabs_2014,
  address = {Bielefeld},
  title = {{PraxLabs} as a {Setting} for {Participatory} {Technology} {Research} and {Design} in the {Field} of {HRI} and {Demography}},
  booktitle = {Proceedings of the {Workshop} "{Socially} {Assistive} {Robots} for the {Aging} {Population}: {Are} we trapped in {Stereotypes}?", {Human} {Robot} {Interaction} {Conference}},
  publisher = {Bielefeld University},
  author = {Müller, Claudia and Schorch, Marén and Wieching, Rainer},
  year = {2014},
  keywords = {CSCW, iStopFalls, italg},
  }

• ---

  Praxisbasiertes Technologiedesign für die alternde Gesellschaft. Zwischen gesellschaftlichen Leitbildern und ihrer Operationalisierung im Design

  Müller Claudia
  Siegen, Germany: Lohmar-Köln2014.
  [BibTeX]

  @book{muller_praxisbasiertes_2014,
  address = {Siegen, Germany},
  title = {Praxisbasiertes {Technologiedesign} für die alternde {Gesellschaft}. {Zwischen} gesellschaftlichen {Leitbildern} und ihrer {Operationalisierung} im {Design}},
  isbn = {978-3-8441-0331-1},
  publisher = {Lohmar-Köln},
  author = {Müller, Claudia},
  year = {2014},
  keywords = {Dissertation, italg},
  }

• ---

  Moving into a Senior Apartment: Opportunities and Hindrances in Rebuilding Social Relationships among Elderly

  Müller Claudia, Neufeldt Cornelius, Wulf Volker
  Proceedings of the ACM CSCW Workshop on Collaboration and Coordination in the Context of Informal Care: 2014 Baltimore, MD, USA. .
  [BibTeX]

  @inproceedings{muller_moving_2014,
  address = {Baltimore, MD, USA},
  title = {Moving into a {Senior} {Apartment}: {Opportunities} and {Hindrances} in {Rebuilding} {Social} {Relationships} among {Elderly}},
  booktitle = {Proceedings of the {ACM} {CSCW} {Workshop} on {Collaboration} and {Coordination} in the {Context} of {Informal} {Care}},
  publisher = {ACM},
  author = {Müller, Claudia and Neufeldt, Cornelius and Wulf, Volker},
  year = {2014},
  keywords = {italg},
  }

• ---

  Addressing the subtleties in dementia care

  Wan Lin, Müller Claudia, Wulf Volker, Randall David
  Proceedings of the 32nd annual ACM conference on Human factors in computing systems – CHI ’14: 2014 New York, New York, USA. . doi:10.1145/2556288.2557307
  [BibTeX]

  @inproceedings{wan_addressing_2014,
  address = {New York, New York, USA},
  title = {Addressing the subtleties in dementia care},
  isbn = {978-1-4503-2473-1},
  doi = {10.1145/2556288.2557307},
  booktitle = {Proceedings of the 32nd annual {ACM} conference on {Human} factors in computing systems - {CHI} '14},
  publisher = {ACM Press},
  author = {Wan, Lin and Müller, Claudia and Wulf, Volker and Randall, David},
  year = {2014},
  keywords = {PRAXLABS, A-Paper, italg, a-paper},
  pages = {3987--3996},
  }

2013

• ---

  AAL-Workshop „Lachen kennt kein Alter“

  Braier Jonas, Burkhard Martin, Herrmanny Katja, Koch Michael, Kötteritzsch Anna, Müller Claudia, Nutsi Andrea, Richter Alexander, Schering Sandra, Wulf Volker, Ziegler Jürgen
  In: : Mensch & Computer: Workshopband. München: Oldenbourg Wissenschaftsverlag, 2013, 243–397. doi:10.1524/9783486781236.343
  [BibTeX]

  @incollection{braier_aal-workshop_2013,
  address = {München},
  title = {{AAL}-{Workshop} „{Lachen} kennt kein {Alter}“},
  booktitle = {Mensch \& {Computer}: {Workshopband}},
  publisher = {Oldenbourg Wissenschaftsverlag},
  author = {Braier, Jonas and Burkhard, Martin and Herrmanny, Katja and Koch, Michael and Kötteritzsch, Anna and Müller, Claudia and Nutsi, Andrea and Richter, Alexander and Schering, Sandra and Wulf, Volker and Ziegler, Jürgen},
  year = {2013},
  doi = {10.1524/9783486781236.343},
  keywords = {italg},
  pages = {243--397},
  }

• ---

  Ankerpunkte für das Participatory Design mit älteren Menschen

  Müller Claudia, Neufeldt Cornelius, Jakobi Timo, Wulf Volker
  Mensch & Computer: Workshopband: 2013 München. .
  [BibTeX] [Download PDF]

  @inproceedings{muller_ankerpunkte_2013,
  address = {München},
  title = {Ankerpunkte für das {Participatory} {Design} mit älteren {Menschen}},
  url = {http://books.google.com/books?hl=en&lr=&id=cVfpBQAAQBAJ&oi=fnd&pg=PA347&dq=info:SYqyqHLZHr4J:scholar.google.com&ots=_zT5Vmmg8b&sig=geLDLpiN1fpY9UDmArokpnMhtv4},
  booktitle = {Mensch \& {Computer}: {Workshopband}},
  publisher = {Oldenbourg Verlag},
  author = {Müller, Claudia and Neufeldt, Cornelius and Jakobi, Timo and Wulf, Volker},
  year = {2013},
  keywords = {PRAXLABS, DBL, italg},
  pages = {347--354},
  }

• ---

  Dealing with Wandering in Institutional Care: Exploring the Field

  Müller Claudia, Wan Lin, Wulf Volker
  Proceedings of the ICTs for improving Patients Rehabilitation Research Techniques: 2013 Venice, Italy. . doi:10.4108/icst.pervasivehealth.2013.252103
  [BibTeX]

  @inproceedings{muller_dealing_2013,
  address = {Venice, Italy},
  title = {Dealing with {Wandering} in {Institutional} {Care}: {Exploring} the {Field}},
  isbn = {978-1-936968-80-0},
  doi = {10.4108/icst.pervasivehealth.2013.252103},
  booktitle = {Proceedings of the {ICTs} for improving {Patients} {Rehabilitation} {Research} {Techniques}},
  publisher = {IEEE},
  author = {Müller, Claudia and Wan, Lin and Wulf, Volker},
  year = {2013},
  keywords = {PRAXLABS, italg},
  pages = {101--104},
  }

2012

• ---

  Fostering Social Interaction in AAL: Methodological reflections on the coupling of real household Living Lab and SmartHome approaches

  Budweg Steffen, Lewkowicz Myriam, Müller Claudia, Schering Sandra
  i-com 2012;11(3):30–35. doi:10.1524/icom.2012.0035
  [BibTeX]

  @article{budweg_fostering_2012,
  title = {Fostering {Social} {Interaction} in {AAL}: {Methodological} reflections on the coupling of real household {Living} {Lab} and {SmartHome} approaches},
  volume = {11},
  issn = {1618-162X},
  doi = {10.1524/icom.2012.0035},
  number = {3},
  journal = {i-com},
  author = {Budweg, Steffen and Lewkowicz, Myriam and Müller, Claudia and Schering, Sandra},
  month = nov,
  year = {2012},
  keywords = {italg},
  pages = {30--35},
  }

• ---

  Medialität der Nähe

  Abend Pablo, Haupts Tobias, Müller Claudia
  Bielefeld: transcript Verlag2012.
  [BibTeX] [Abstract]

  Medien werden als Mittel zur Überbrückung von räumlicher wie sozialer Distanz beschrieben. Dabei wird Nähe gewöhnlich als Resultat gelingender Vermittlung und zugleich unhinterfragt als positiver Ausgangspunkt dieser Funktion gesehen. Dieser Band entwickelt eine differenziertere Sichtweise auf die Medialität der Nähe – vor dem Hintergrund jeweils spezifischer Situationen, Praktiken, Technologien und Diskurse: Welche Rolle spielen Medien in den Aushandlungsprozessen von Nähe? Inwieweit wird Nähe von einem personalen, technischen oder medialen Zentrum aus entworfen und bestimmt? Mit welchen methodologischen Ansätzen lässt sich das (opake) Konzept ›Nähe‹ am treffendsten beschreiben?

  @book{abend_medialitat_2012,
  address = {Bielefeld},
  title = {Medialität der {Nähe}},
  isbn = {978-3-8376-1644-6},
  abstract = {Medien werden als Mittel zur Überbrückung von räumlicher wie sozialer Distanz beschrieben. Dabei wird Nähe gewöhnlich als Resultat gelingender Vermittlung und zugleich unhinterfragt als positiver Ausgangspunkt dieser Funktion gesehen. Dieser Band entwickelt eine differenziertere Sichtweise auf die Medialität der Nähe – vor dem Hintergrund jeweils spezifischer Situationen, Praktiken, Technologien und Diskurse: Welche Rolle spielen Medien in den Aushandlungsprozessen von Nähe? Inwieweit wird Nähe von einem personalen, technischen oder medialen Zentrum aus entworfen und bestimmt? Mit welchen methodologischen Ansätzen lässt sich das (opake) Konzept ›Nähe‹ am treffendsten beschreiben?},
  publisher = {transcript Verlag},
  author = {Abend, Pablo and Haupts, Tobias and Müller, Claudia},
  year = {2012},
  keywords = {italg},
  }

• ---

  Dimensionen medialer Nähe im Altenheim – Ein empiriegestützter Designprozess von Internetanwendungen für hochaltrige Menschen

  Müller Claudia, Neufeldt Cornelius
  In: Abend Pablo, Müller Claudia, Haupts Tobias: Medialität der Nähe. Bielefeld: transcript Verlag2012.
  [BibTeX]

  @incollection{muller_dimensionen_2012,
  address = {Bielefeld},
  title = {Dimensionen medialer {Nähe} im {Altenheim} - {Ein} empiriegestützter {Designprozess} von {Internetanwendungen} für hochaltrige {Menschen}},
  isbn = {978-3-8376-1644-6},
  booktitle = {Medialität der {Nähe}},
  publisher = {transcript Verlag},
  author = {Müller, Claudia and Neufeldt, Cornelius},
  editor = {Abend, Pablo and Müller, Claudia and Haupts, Tobias},
  year = {2012},
  keywords = {italg},
  }

• ---

  ICT-development in residential care settings

  Müller Claudia, Neufeldt Cornelius, Randall David, Wulf Volker
  Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems – CHI ’12: 2012 New York, New York, USA. . doi:10.1145/2207676.2208655
  [BibTeX]

  @inproceedings{muller_ict-development_2012,
  address = {New York, New York, USA},
  title = {{ICT}-development in residential care settings},
  isbn = {978-1-4503-1015-4},
  doi = {10.1145/2207676.2208655},
  booktitle = {Proceedings of the 2012 {ACM} annual conference on {Human} {Factors} in {Computing} {Systems} - {CHI} '12},
  publisher = {ACM Press},
  author = {Müller, Claudia and Neufeldt, Cornelius and Randall, David and Wulf, Volker},
  year = {2012},
  keywords = {A-Paper, italg, a-paper},
  pages = {2639--2648},
  }

• ---

  Special Issue on Ambient Assisted Living

  Richter Alexander, Müller Claudia, Lewkowicz Myriam, Budweg Steffen
  i-com 2012;11(3):1–2.
  [BibTeX] [Download PDF]

  @article{richter_special_2012,
  title = {Special {Issue} on {Ambient} {Assisted} {Living}},
  volume = {11},
  url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/Special_Issue_on_Ambient_Assisted_Living.pdf},
  number = {3},
  journal = {i-com},
  author = {Richter, Alexander and Müller, Claudia and Lewkowicz, Myriam and Budweg, Steffen},
  year = {2012},
  keywords = {italg},
  pages = {1--2},
  }

• ---

  Experience of Giving and Receiving – Living Lab-based Technology Design with Elderly People

  Müller Claudia, Wan Lin, Stein Martin, Neufeldt Cornelius
  Workshop CHI ’12: 2012 Austin, TX, USA. .
  [BibTeX] [Download PDF]

  @inproceedings{muller_experience_2012,
  address = {Austin, TX, USA},
  title = {Experience of {Giving} and {Receiving} – {Living} {Lab}-based {Technology} {Design} with {Elderly} {People}},
  url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/stein.pdf},
  booktitle = {Workshop {CHI} '12},
  author = {Müller, Claudia and Wan, Lin and Stein, Martin and Neufeldt, Cornelius},
  year = {2012},
  keywords = {italg},
  }

• ---

  Technologische Komponenten von heute als Aushandlungsartefakte für neue Kompositionen von morgen – Erfahrungen und Ergebnisse aus dem AAL-Projekt FoSIBLE

  Müller Claudia, Kötteritzsch Anna, Budweg Steffen
  Technik für ein selbstbestimmtes Leben (AAL 2012): 2012 Berlin, Germany. .
  [BibTeX] [Abstract]

  Die Herausforderungen der Technikfolgenforschung innerhalb der AAL-Domäne spiegeln sich in ähnlicher Weise in den einzelnen AAL-Entwicklungsprojekten wider. Sowohl auf einer Makroebene also auch auf der Mikro-(projektbasierten) Ebene besteht jeweils die Anforderung, in der Zusammenschau aus derzeitigem Stand der Technik und zukunftsorientierten Nutzungs- und Nutzerkonzeptionen verlässliche längerfristige Prognosen zu erstellen. Die frühe Einbindung einer Endnutzer-Perspektive in AAL-Innovationsprozesse gilt als wichtige Maßnahme in Technikprojekten, um Produkte praxis- und nutzerfreundlich und damit markttauglich zu gestalten. Nutzerorientierte Methoden liegen dabei in einer weiten Variationsbreite vor, von Simulation und Modellierung der Bedarfe von Senioren in der Usability-Forschung bis hin zur direkten Integration von älteren Menschen, z. B. in Living Lab-Ansätzen. Die konkrete Ausgestaltung der nutzerorientierten Forschung unter dem Living Lab-Label zeigt sich wiederum variantenreich, ebenso in der Intensität des Beziehungsaufbaus zu Endnutzergruppen. So ist der Begriff bisher hauptsächlich konnotiert mit Einrichtungen, in denen Anwendungen im Laborumfeld mit Probanden unter möglichst praxisnahen Bedingungen erprobt werden. Demgegenüber verfolgt das FoSIBLE-Projekt einen Living Lab-Ansatz, der die Freizeit- und Wohnräume der Endnutzer als testbed für technologische Prototypen verortet. Damit ist das Projekt im Umfeld der Nutzer präsent und die Potentiale für den Aufbau eines dauerhaften Aushandlungs- und Kommunikationsraumes sind hoch. Damit dies gelingt, sind besondere sozio-technische Begleitmaßnahmen notwendig, die im Folgenden beschrieben werden.

  @inproceedings{muller_technologische_2012,
  address = {Berlin, Germany},
  title = {Technologische {Komponenten} von heute als {Aushandlungsartefakte} für neue {Kompositionen} von morgen - {Erfahrungen} und {Ergebnisse} aus dem {AAL}-{Projekt} {FoSIBLE}},
  abstract = {Die Herausforderungen der Technikfolgenforschung innerhalb der AAL-Domäne spiegeln sich in ähnlicher Weise in den einzelnen AAL-Entwicklungsprojekten wider. Sowohl auf einer Makroebene also auch auf der Mikro-(projektbasierten) Ebene besteht jeweils die Anforderung, in der Zusammenschau aus derzeitigem Stand der Technik und zukunftsorientierten Nutzungs- und Nutzerkonzeptionen verlässliche längerfristige Prognosen zu erstellen. Die frühe Einbindung einer Endnutzer-Perspektive in AAL-Innovationsprozesse gilt als wichtige Maßnahme in Technikprojekten, um Produkte praxis- und nutzerfreundlich und damit markttauglich zu gestalten. Nutzerorientierte Methoden liegen dabei in einer weiten Variationsbreite vor, von Simulation und Modellierung der Bedarfe von Senioren in der Usability-Forschung bis hin zur direkten Integration von älteren Menschen, z. B. in Living Lab-Ansätzen. Die konkrete Ausgestaltung der nutzerorientierten Forschung unter dem Living Lab-Label zeigt sich wiederum variantenreich, ebenso in der Intensität des Beziehungsaufbaus zu Endnutzergruppen. So ist der Begriff bisher hauptsächlich konnotiert mit Einrichtungen, in denen Anwendungen im Laborumfeld mit Probanden unter möglichst praxisnahen Bedingungen erprobt werden. Demgegenüber verfolgt das FoSIBLE-Projekt einen Living Lab-Ansatz, der die Freizeit- und Wohnräume der Endnutzer als testbed für technologische Prototypen verortet. Damit ist das Projekt im Umfeld der Nutzer präsent und die Potentiale für den Aufbau eines dauerhaften Aushandlungs- und Kommunikationsraumes sind hoch. Damit dies gelingt, sind besondere sozio-technische Begleitmaßnahmen notwendig, die im Folgenden beschrieben werden.},
  booktitle = {Technik für ein selbstbestimmtes {Leben} ({AAL} 2012)},
  publisher = {VDE Verlag},
  author = {Müller, Claudia and Kötteritzsch, Anna and Budweg, Steffen},
  year = {2012},
  keywords = {italg},
  }

• ---

  Neue Medien und technische Hilfen im Alltag – ein Wegweiser

  Müller Claudia, Boden Alexander
  Broschüre im Auftrag des BMFSFJ 2012.
  [BibTeX] [Download PDF]

  @article{muller_neue_2012,
  title = {Neue {Medien} und technische {Hilfen} im {Alltag} – ein {Wegweiser}},
  url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/Neue_Medien_und_technische_Hilfen_im_Alltag.pdf},
  journal = {Broschüre im Auftrag des BMFSFJ},
  author = {Müller, Claudia and Boden, Alexander},
  year = {2012},
  keywords = {italg},
  }

• ---

  Designing for Inter/Generational Communities. Proceedings of the 3rd International Workshop “Fostering Social Interactions in the Ageing Society”, COOP Conference 2012

  Budweg Steffen, Müller Claudia, Lewkowicz Myriam
  International Reports on Socio-Informatics (IRSI) 2012;9(1).
  [BibTeX]

  @article{budweg_designing_2012,
  title = {Designing for {Inter}/{Generational} {Communities}. {Proceedings} of the 3rd {International} {Workshop} “{Fostering} {Social} {Interactions} in the {Ageing} {Society}”, {COOP} {Conference} 2012},
  volume = {9},
  number = {1},
  journal = {International Reports on Socio-Informatics (IRSI)},
  author = {Budweg, Steffen and Müller, Claudia and Lewkowicz, Myriam},
  year = {2012},
  keywords = {italg},
  }

• ---

  ICT-development in residential care settings: sensitizing design to the life circumstances of the residents of a care home

  Müller Claudia, Neufeldt Cornelius, Randall David, Wulf Volker
  Proceedings of CHI ’12: 2012 New York, NY, USA. .
  [BibTeX]

  @inproceedings{muller_ict-development_2012-1,
  address = {New York, NY, USA},
  title = {{ICT}-development in residential care settings: sensitizing design to the life circumstances of the residents of a care home},
  booktitle = {Proceedings of {CHI} '12},
  publisher = {ACM Press},
  author = {Müller, Claudia and Neufeldt, Cornelius and Randall, David and Wulf, Volker},
  year = {2012},
  keywords = {PRAXLABS, italg, a-paper},
  pages = {2639--2648},
  }

• ---

  Nutzerorientierte Technikforschung und -entwicklung im Feld Ambient Assisted Living: Ergebnisse aus dem AAL-Projekt FoSIBLE

  Müller Claudia, Stein Martin, Wan Lin, Neufeldt Cornelius, Wulf Volker, Budweg Steffen
  Zeitschrift für Gerontologie und Geriatrie 2012;1.
  [BibTeX]

  @article{muller_nutzerorientierte_2012,
  title = {Nutzerorientierte {Technikforschung} und -entwicklung im {Feld} {Ambient} {Assisted} {Living}: {Ergebnisse} aus dem {AAL}-{Projekt} {FoSIBLE}},
  volume = {1},
  journal = {Zeitschrift für Gerontologie und Geriatrie},
  author = {Müller, Claudia and Stein, Martin and Wan, Lin and Neufeldt, Cornelius and Wulf, Volker and Budweg, Steffen},
  year = {2012},
  keywords = {italg},
  }

2011

• ---

  Conducting a Business Ethnography in Global Software Development projects of small German enterprises

  Boden Alexander, Müller Claudia, Nett Bernhard
  Information and Software Technology 2011;53(9):1012–1021. doi:10.1016/j.infsof.2011.01.009
  [BibTeX] [Abstract]

  Context Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods. Objective We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises. Method The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes. Results We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites. Conclusions We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.

  @article{boden_conducting_2011,
  title = {Conducting a {Business} {Ethnography} in {Global} {Software} {Development} projects of small {German} enterprises},
  volume = {53},
  doi = {10.1016/j.infsof.2011.01.009},
  abstract = {Context Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods. Objective We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises. Method The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes. Results We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites. Conclusions We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.},
  number = {9},
  journal = {Information and Software Technology},
  author = {Boden, Alexander and Müller, Claudia and Nett, Bernhard},
  year = {2011},
  keywords = {Methodology, Business Ethnography, Global Software Engineering, Offshoring, Qualitative research, Small to medium-sized enterprises, italg},
  pages = {1012--1021},
  }

2010

• ---

  Designing a large social display for an old people’s home

  Müller Claudia, Neufeldt Cornelius, Schöer L
  Adjunct Proceedings of EuroITV: 2010 .
  [BibTeX]

  @inproceedings{muller_designing_2010,
  title = {Designing a large social display for an old people's home},
  booktitle = {Adjunct {Proceedings} of {EuroITV}},
  author = {Müller, Claudia and Neufeldt, Cornelius and Schöer, L.},
  year = {2010},
  keywords = {italg},
  }

• ---

  Globale Infrastruktur – lokales Arbeiten: Praxis IT-gestützter Wartung bei einem Energieversorger

  Müller Claudia, Pipek Volkmar, Reuter Christian, Mueller Claudia, Pipek Volkmar, Reuter Christian
  Mensch & Computer 2010: Interaktive Kulturen: 2010 Duisburg, Germany. .
  [BibTeX] [Abstract] [Download PDF]

  Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star & Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.

  @inproceedings{muller_globale_2010,
  address = {Duisburg, Germany},
  title = {Globale {Infrastruktur} - lokales {Arbeiten}: {Praxis} {IT}-gestützter {Wartung} bei einem {Energieversorger}},
  url = {https://www.wineme.uni-siegen.de/paper/2010/muellerreuterpipek_globaleinfrastruktur-itgestuetztewartungenergieversorger_menschundcomputer2010.pdf},
  abstract = {Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star \& Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.},
  booktitle = {Mensch \& {Computer} 2010: {Interaktive} {Kulturen}},
  publisher = {Oldenbourg-Verlag},
  author = {Müller, Claudia and Pipek, Volkmar and Reuter, Christian and Mueller, Claudia and Pipek, Volkmar and Reuter, Christian},
  editor = {Ziegler, Jürgen and Schmidt, Albrecht},
  year = {2010},
  keywords = {CSCW, RWE, PRAXLABS, Infrastruktur, Kooperation, InfoStrom, RSBE, italg},
  pages = {37--46},
  }

• ---

  Dealing with wandering: a case study on caregivers‘ attitudes towards privacy and autonomy when reflecting the use of LBS

  Müller Claudia, Wan Lin, Hrg Dalibor
  Proceedings of the 16th ACM international conference on Supporting group work – GROUP ’10: 2010 New York, New York, USA. . doi:10.1145/1880071.1880082
  [BibTeX]

  @inproceedings{muller_dealing_2010,
  address = {New York, New York, USA},
  title = {Dealing with wandering: a case study on caregivers' attitudes towards privacy and autonomy when reflecting the use of {LBS}},
  isbn = {978-1-4503-0387-3},
  doi = {10.1145/1880071.1880082},
  booktitle = {Proceedings of the 16th {ACM} international conference on {Supporting} group work - {GROUP} '10},
  publisher = {ACM Press},
  author = {Müller, Claudia and Wan, Lin and Hrg, Dalibor},
  year = {2010},
  keywords = {italg},
  pages = {75},
  }

2009

• ---

  Avoiding crisis in communication: a computer-supported training approach for emergency management

  Reuter Christian, Pipek Volkmar, Mueller Claudia, Müller Claudia
  International Journal of Emergency Management (IJEM) 2009;6(3-4):356–368.
  [BibTeX] [Abstract] [Download PDF]

  Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.

  @article{reuter_avoiding_2009,
  title = {Avoiding crisis in communication: a computer-supported training approach for emergency management},
  volume = {6},
  url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571},
  abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.},
  number = {3-4},
  journal = {International Journal of Emergency Management (IJEM)},
  author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia},
  year = {2009},
  keywords = {collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, cscw, CSCW, electricity provider, electricity providers, emergency management, Germany, HCI, interorganisational training., management systems, RWE, italg},
  pages = {356--368},
  }

• ---

  Challenges towards the Design of Locative Media for Supporting Interaction Spaces for the Ageing Society

  Müller Claudia, Neufeldt Cornelius
  Mobile HCI 2009 Workshop: Community Practices and Locative Media: 2009 .
  [BibTeX]

  @inproceedings{muller_challenges_2009,
  title = {Challenges towards the {Design} of {Locative} {Media} for {Supporting} {Interaction} {Spaces} for the {Ageing} {Society}},
  booktitle = {Mobile {HCI} 2009 {Workshop}: {Community} {Practices} and {Locative} {Media}},
  author = {Müller, Claudia and Neufeldt, Cornelius},
  year = {2009},
  keywords = {italg},
  }

• ---

  Computer Supported Collaborative Training in Crisis Communication Management

  Reuter Christian, Pipek Volkmar, Mueller Claudia, Müller Claudia
  Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2009 Gothenburg, Sweden. .
  [BibTeX] [Abstract] [Download PDF]

  Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.

  @inproceedings{reuter_computer_2009,
  address = {Gothenburg, Sweden},
  title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}},
  url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf http://www.peasec.de/paper/2009/2009_ReuterPipekMueller_ComputerSupportedCollaborativeTraining_ISCRAM.pdf},
  abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.},
  booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
  publisher = {ISCRAM},
  author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia},
  editor = {Landgren, Jonas and Jul, S},
  year = {2009},
  keywords = {crisis management, crisis training, CSCW, HCI, RWE, PRAXLABS, computer supported collaborative learning, italg},
  }

• ---

  Enhancing Interaction Spaces by Social Media for the Elderly

  Müller Claudia, Lewkowicz Myriam, Pipek Volkmar, Rohde Markus
  International Reports on Socio-Informatics (IRSI) 2009;6(3):3–7.
  [BibTeX] [Abstract] [Download PDF]

  The extension of CSCW research towards new domains, such as the home, has brought up many ideas to support ageing in place. However, the social wellbeing as a pivotal pillar of healthiness besides physical and psychical health has not gained much attention yet. With a workshop at the European Conference on Computer-Supported Cooperative Work in 2009, we opened a forum for research in the area of social wellbeing of the elderly by means of focusing on social media. By bringing together CSCW and social media researchers we wish to open up discussions on the development of new interaction and coordination spaces for wellbeing and social support which enhance the spaces of physical home environments.

  @article{muller_enhancing_2009,
  title = {Enhancing {Interaction} {Spaces} by {Social} {Media} for the {Elderly}},
  volume = {6},
  url = {http://www.iisi.de/international-reports-on-socio-informatics-irsi/},
  abstract = {The extension of CSCW research towards new domains, such as the home, has brought up many ideas to support ageing in place. However, the social wellbeing as a pivotal pillar of healthiness besides physical and psychical health has not gained much attention yet. With a workshop at the European Conference on Computer-Supported Cooperative Work in 2009, we opened a forum for research in the area of social wellbeing of the elderly by means of focusing on social media. By bringing together CSCW and social media researchers we wish to open up discussions on the development of new interaction and coordination spaces for wellbeing and social support which enhance the spaces of physical home environments.},
  number = {3},
  journal = {International Reports on Socio-Informatics (IRSI)},
  author = {Müller, Claudia and Lewkowicz, Myriam and Pipek, Volkmar and Rohde, Markus},
  year = {2009},
  keywords = {italg},
  pages = {3--7},
  }

• ---

  Business Ethnography als ethnografische Gestaltungsperspektive

  Nett Bernhard, Boden Alexander, Müller Claudia
  In: : Kultur-Forschung. Zum Profil einer volkskundlichen Kulturwissenschaft. Münster: Lit, 2009, 111–131.
  [BibTeX]

  @incollection{nett_business_2009,
  address = {Münster},
  title = {Business {Ethnography} als ethnografische {Gestaltungsperspektive}},
  booktitle = {Kultur-{Forschung}. {Zum} {Profil} einer volkskundlichen {Kulturwissenschaft}},
  publisher = {Lit},
  author = {Nett, Bernhard and Boden, Alexander and Müller, Claudia},
  year = {2009},
  keywords = {Artos, italg},
  pages = {111--131},
  }

• ---

  Socio-spatial implications of converging physical and digital infrastructures for crisis management: Ethnography of two service technician working environments of a power provider company

  Müller Claudia, Pipek Volkmar
  Proceeding of the 6th International ISCRAM Conference: 2009 Gothenburg, Sweden. .
  [BibTeX]

  @inproceedings{muller_socio-spatial_2009,
  address = {Gothenburg, Sweden},
  title = {Socio-spatial implications of converging physical and digital infrastructures for crisis management: {Ethnography} of two service technician working environments of a power provider company},
  booktitle = {Proceeding of the 6th {International} {ISCRAM} {Conference}},
  author = {Müller, Claudia and Pipek, Volkmar},
  year = {2009},
  keywords = {CSCW, italg},
  }

• ---

  Avoiding crisis in communication: a computer-supported training approach for emergency management

  Reuter Christian, Pipek Volkmar, Müller Claudia
  International Journal of Emergency Management (IJEM) 2009;6(3-4):356–368.
  [BibTeX] [Abstract] [Download PDF]

  Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.

  @article{reuter_avoiding_2009-1,
  title = {Avoiding crisis in communication: a computer-supported training approach for emergency management},
  volume = {6},
  url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571},
  abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.},
  number = {3-4},
  journal = {International Journal of Emergency Management (IJEM)},
  author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia},
  year = {2009},
  keywords = {collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, cscw, CSCW, electricity provider, electricity providers, emergency management, Germany, interorganisational training., management systems, RWE, italg},
  pages = {356--368},
  }

• ---

  Computer Supported Collaborative Training in Crisis Communication Management

  Reuter Christian, Pipek Volkmar, Müller Claudia
  Proceedings of the Information Systems for Crisis Response and Management (ISCRAM): 2009 Gothenburg, Sweden. .
  [BibTeX] [Abstract] [Download PDF]

  Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.

  @inproceedings{reuter_computer_2009-1,
  address = {Gothenburg, Sweden},
  title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}},
  url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf},
  abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.},
  booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
  author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia},
  editor = {Landgren, Jonas and Jul, S},
  year = {2009},
  keywords = {crisis management, crisis training, CSCW, RWE, PRAXLABS, computer supported collaborative learning, italg},
  }

2008

• ---

  Towards an Appropriation Infrastructure: Supporting User Creativity in IT Adoption

  Pipek Volkmar, Stevens Gunnar, Müller Claudia, Veith Michael, Draxler Sebastian
  Proceedings of the European Conference on Information Systems (ECIS): 2008 Galway, Ireland. .
  [BibTeX] [Download PDF]

  @inproceedings{pipek_towards_2008,
  address = {Galway, Ireland},
  title = {Towards an {Appropriation} {Infrastructure}: {Supporting} {User} {Creativity} in {IT} {Adoption}},
  url = {http://is2.lse.ac.uk/asp/aspecis/20080099.pdf},
  booktitle = {Proceedings of the {European} {Conference} on {Information} {Systems} ({ECIS})},
  author = {Pipek, Volkmar and Stevens, Gunnar and Müller, Claudia and Veith, Michael and Draxler, Sebastian},
  editor = {Golden, Willie and Acton, Thomas and Conboy, Kieran and van der Heijden, Hans and Tuunainen, Virpi Kristiina},
  year = {2008},
  keywords = {CSCW},
  pages = {1165--1177},
  }

• ---

  The structuring of ill-structured topics – Capital forms and learning in regional networks of the software branch.

  Müller Claudia, Nett Bernhard
  Workshop “The Missing Chapters: Learning Sciences Beyond the Classroom”, 8th International Conference of the Learning Sciences 2008: 2008 Utrecht, NL. .
  [BibTeX]

  @inproceedings{muller_structuring_2008,
  address = {Utrecht, NL},
  title = {The structuring of ill-structured topics – {Capital} forms and learning in regional networks of the software branch.},
  booktitle = {Workshop “{The} {Missing} {Chapters}: {Learning} {Sciences} {Beyond} the {Classroom}”, 8th {International} {Conference} of the {Learning} {Sciences} 2008},
  author = {Müller, Claudia and Nett, Bernhard},
  year = {2008},
  }

2007

• ---

  Jede Software ist „Social“

  Pipek Volkmar, Veith Michael, Stevens Gunnar, Müller Claudia, Draxler Sebastian
  In: Gronau N, Mueller C: Analyse sozialer Netzwerke und Social Software – Grundlagen und Anwendungsbeispiele. Berlin: GITO Verlag, 2007, 199–234.
  [BibTeX]

  @incollection{pipek_jede_2007,
  address = {Berlin},
  title = {Jede {Software} ist "{Social}"},
  booktitle = {Analyse sozialer {Netzwerke} und {Social} {Software} - {Grundlagen} und {Anwendungsbeispiele}},
  publisher = {GITO Verlag},
  author = {Pipek, Volkmar and Veith, Michael and Stevens, Gunnar and Müller, Claudia and Draxler, Sebastian},
  editor = {Gronau, N. and Mueller, C.},
  year = {2007},
  keywords = {CSCW},
  pages = {199--234},
  }

2006

• ---

  Regionale Netzwerke als Möglichkeit des Interorganisationalen Wissens- und Erfahrungsaustauschs 1 . Projektrahmen und Förderung des Software Engineering in 2 . Regionale Netzwerke als Einbettung von Software Engineering- Expertise in soziale und regionale

  Thomas Ludger, Nett Bernhard, Müller Claudia
  Beiträge der 36. Jahrestagung der Gesellschaft für Informatik e.V. (GI): 2006 Dresden, Deutschland. .
  [BibTeX]

  @inproceedings{thomas_regionale_2006,
  address = {Dresden, Deutschland},
  title = {Regionale {Netzwerke} als {Möglichkeit} des {Interorganisationalen} {Wissens}- und {Erfahrungsaustauschs} 1 . {Projektrahmen} und {Förderung} des {Software} {Engineering} in 2 . {Regionale} {Netzwerke} als {Einbettung} von {Software} {Engineering}- {Expertise} in soziale und regionale},
  booktitle = {Beiträge der 36. {Jahrestagung} der {Gesellschaft} für {Informatik} e.{V}. ({GI})},
  author = {Thomas, Ludger and Nett, Bernhard and Müller, Claudia},
  year = {2006},
  pages = {273--280},
  }

• ---

  Ethnographisch fundierte evolutionäre Produktfindung: Die Entwicklung des Community Brokers

  Nett Bernhard, Dyrks Tobias, Durissini Marco, Müller Claudia
  Multikonferenz Wirtschaftsinformatik (MKWI): 2006 Passau, Deutschland. .
  [BibTeX] [Abstract]

  Im folgenden Beitrag wird vorgestellt, wie auf der Basis einer ethnographischen Feldstudie zu Lernprozessen in KMU der Softwarebranche die Entwicklung einer Communityware, dem \${\textbackslash}textbackslashbackslash\$“Community Broker\${\textbackslash}textbackslashbackslash\$“, angestoßen und im Rahmen eines evolutionären und interdisziplinären Produktfindungsprozesses realisiert wurde The paper describes the iterative and inter-disciplinary development of a search tool based on an ethnographic field study on learning processes in SME in the German software branch.

  @inproceedings{nett_ethnographisch_2006,
  address = {Passau, Deutschland},
  title = {Ethnographisch fundierte evolutionäre {Produktfindung}: {Die} {Entwicklung} des {Community} {Brokers}},
  volume = {1},
  abstract = {Im folgenden Beitrag wird vorgestellt, wie auf der Basis einer ethnographischen Feldstudie zu Lernprozessen in KMU der Softwarebranche die Entwicklung einer Communityware, dem \${\textbackslash}textbackslashbackslash\$"Community Broker\${\textbackslash}textbackslashbackslash\$", angestoßen und im Rahmen eines evolutionären und interdisziplinären Produktfindungsprozesses realisiert wurde The paper describes the iterative and inter-disciplinary development of a search tool based on an ethnographic field study on learning processes in SME in the German software branch.},
  booktitle = {Multikonferenz {Wirtschaftsinformatik} ({MKWI})},
  author = {Nett, Bernhard and Dyrks, Tobias and Durissini, Marco and Müller, Claudia},
  year = {2006},
  pages = {287--298},
  }

• ---

  Regional Exchange of Knowledge between ICT Professionals from Industry and Research: The social differentiation of interests and practices in the theory of Pierre Bourdieu

  Müller Claudia, Nett Bernhard
  Contribution to the International Workshop on Software-Engineering Networking Experience on the European Systems and Software Engineering Process and Innovation Conference (EuroSpi 2006): 2006 Joenssu, Finland. .
  [BibTeX]

  @inproceedings{muller_regional_2006,
  address = {Joenssu, Finland},
  title = {Regional {Exchange} of {Knowledge} between {ICT} {Professionals} from {Industry} and {Research}: {The} social differentiation of interests and practices in the theory of {Pierre} {Bourdieu}},
  booktitle = {Contribution to the {International} {Workshop} on {Software}-{Engineering} {Networking} {Experience} on the {European} {Systems} and {Software} {Engineering} {Process} and {Innovation} {Conference} ({EuroSpi} 2006)},
  author = {Müller, Claudia and Nett, Bernhard},
  year = {2006},
  }

2005

• ---

  Learning cultures in/ among small and medium-sized enterprises of the German software branch

  Müller Claudia, Nett Bernhard, Thomas Ludger, Durissini Marco
  contribution to the workshop on “Collaboration, cooperation and transaction. Communalities and Differences” of the international conference on Communities and Technologies (C&T 2005) 2005.
  [BibTeX]

  @article{muller_learning_2005,
  title = {Learning cultures in/ among small and medium-sized enterprises of the {German} software branch},
  journal = {contribution to the workshop on “Collaboration, cooperation and transaction. Communalities and Differences” of the international conference on Communities and Technologies (C\&T 2005)},
  author = {Müller, Claudia and Nett, Bernhard and Thomas, Ludger and Durissini, Marco},
  year = {2005},
  }

• ---

  Engaging with Different Levels of Ethical Dilemmas in Participatory Design

  Boden Alexander, Stein Martin, Müller Claudia, Hornung Dominik, Liegl Michael, Buscher Monika, Wulf Volker
  Workshop Engaging with Users and Stakeholders: The Emotional and the Personal: Sanibel Island, Florida, USA. .
  [BibTeX]

  @inproceedings{boden_engaging_nodate,
  address = {Sanibel Island, Florida, USA},
  title = {Engaging with {Different} {Levels} of {Ethical} {Dilemmas} in {Participatory} {Design}},
  booktitle = {Workshop {Engaging} with {Users} and {Stakeholders}: {The} {Emotional} and the {Personal}},
  author = {Boden, Alexander and Stein, Martin and Müller, Claudia and Hornung, Dominik and Liegl, Michael and Buscher, Monika and Wulf, Volker},
  pages = {accepted for publication},
  }

• ---

  Digitale Medien in Caring Communities – Gemeinsame Fachtagung der Sektion III und IV der DGGG

  Müller Claudia, Unbehaun David, Ertl Tanja, Wulf Volker
  .
  [BibTeX] [Download PDF]

  @misc{muller_digitale_nodate,
  title = {Digitale {Medien} in {Caring} {Communities} - {Gemeinsame} {Fachtagung} der {Sektion} {III} und {IV} der {DGGG}},
  url = {https://dggg-ft2021.aey-congresse.de/programm/session/digitale-medien-in-caring-communities.html},
  urldate = {2021-09-28},
  journal = {(Neue) Lebensformen im Alter},
  author = {Müller, Claudia and Unbehaun, David and Ertl, Tanja and Wulf, Volker},
  }

• ---

  Socio-Informatics: Design for Social Practices A condensed anthology of 25 Years of Research

  Müller Claudia, Ludwig Thomas, Pipek Volkmar, Rohde Markus, Stevens Gunnar, Wulf Volker
  :220.
  [BibTeX]

  @article{muller_socio-informatics_nodate,
  title = {Socio-{Informatics}: {Design} for {Social} {Practices} {A} condensed anthology of 25 {Years} of {Research}},
  language = {en},
  author = {Müller, Claudia and Ludwig, Thomas and Pipek, Volkmar and Rohde, Markus and Stevens, Gunnar and Wulf, Volker},
  pages = {220},
  }