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Journal

2022


  • Müller, C. (2022)Forschen zu und mit kommerziell verfügbaren digitalen Technologien – Überlegungen aus Sicht der Sozioinformatik zu digitalen Praktiken älterer Menschen

    IN Zeitschrift für Gerontologie und Geriatrie, Vol. 55, Pages: 397–398 doi:10.1007/s00391-022-02093-9
    [BibTeX] [Download PDF]

    @article{muller_forschen_2022,
    title = {Forschen zu und mit kommerziell verfügbaren digitalen {Technologien} – Überlegungen aus {Sicht} der {Sozioinformatik} zu digitalen {Praktiken} älterer {Menschen}},
    volume = {55},
    issn = {1435-1269},
    url = {https://doi.org/10.1007/s00391-022-02093-9},
    doi = {10.1007/s00391-022-02093-9},
    language = {de},
    number = {5},
    urldate = {2022-08-09},
    journal = {Zeitschrift für Gerontologie und Geriatrie},
    author = {Müller, Claudia},
    month = aug,
    year = {2022},
    keywords = {italg},
    pages = {397--398},
    }


  • Kricheldorff, C., Müller, C., Pelizäus, H. & Wahl, H. (2022)Kommerziell verfügbare digitale Technik im Alltag Älterer: ein Forschungsupdate

    IN Zeitschrift für Gerontologie und Geriatrie, Vol. 55, Pages: 365–367 doi:10.1007/s00391-022-02091-x
    [BibTeX] [Download PDF]

    @article{kricheldorff_kommerziell_2022,
    title = {Kommerziell verfügbare digitale {Technik} im {Alltag} Älterer: ein {Forschungsupdate}},
    volume = {55},
    issn = {1435-1269},
    shorttitle = {Kommerziell verfügbare digitale {Technik} im {Alltag} Älterer},
    url = {https://link.springer.com/content/pdf/10.1007/s00391-022-02091-x.pdf},
    doi = {10.1007/s00391-022-02091-x},
    language = {de},
    number = {5},
    urldate = {2022-08-15},
    journal = {Zeitschrift für Gerontologie und Geriatrie},
    author = {Kricheldorff, Cornelia and Müller, Claudia and Pelizäus, Helga and Wahl, Hans-Werner},
    month = aug,
    year = {2022},
    keywords = {italg},
    pages = {365--367},
    }


  • Paluch, R., Müller, C., Garthaus, M., Hülsken-Giesler, M. & Stachura, E. (2022)Meeting report: „Robotische Systeme für die Pflege“. Symposium, 2022 (online)

    IN TATuP – Zeitschrift für Technikfolgenabschätzung in Theorie und Praxis, Vol. 31, Pages: 78–79 doi:10.14512/tatup.31.2.78
    [BibTeX] [Download PDF]

    @article{paluch_meeting_2022,
    title = {Meeting report: „{Robotische} {Systeme} für die {Pflege}“. {Symposium}, 2022 (online)},
    volume = {31},
    copyright = {Copyright (c) 2022},
    issn = {2567-8833},
    shorttitle = {Meeting report},
    url = {https://www.tatup.de/index.php/tatup/article/view/6976},
    doi = {10.14512/tatup.31.2.78},
    language = {de},
    number = {2},
    urldate = {2022-07-22},
    journal = {TATuP - Zeitschrift für Technikfolgenabschätzung in Theorie und Praxis},
    author = {Paluch, Richard and Müller, Claudia and Garthaus, Marcus and Hülsken-Giesler, Manfred and Stachura, Elisabeth},
    month = jul,
    year = {2022},
    note = {Number: 2},
    keywords = {italg},
    pages = {78--79},
    }


  • Paluch, R. & Müller, C. (2022)‘That’s Something for Children’: An Ethnographic Study of Attitudes and Practices of Care Attendants and Nursing Home Residents Towards Robotic Pets

    IN Proceedings of the ACM on Human-Computer Interaction (P-ACM), Vol. 6, Pages: 1–35 doi:https://doi.org/10.1145/3492850
    [BibTeX]

    @article{paluch_thats_2022,
    series = {{GROUP}},
    title = {‘{That}’s {Something} for {Children}’: {An} {Ethnographic} {Study} of {Attitudes} and {Practices} of {Care} {Attendants} and {Nursing} {Home} {Residents} {Towards} {Robotic} {Pets}},
    volume = {6},
    doi = {https://doi.org/10.1145/3492850},
    number = {Article No.: 31},
    journal = {Proceedings of the ACM on Human-Computer Interaction (P-ACM)},
    author = {Paluch, Richard and Müller, Claudia},
    month = jan,
    year = {2022},
    keywords = {italg},
    pages = {1--35},
    }


  • Cerna, K., Müller, C., Randall, D. & Hunker, M. (2022)Situated Scaffolding for Sustainable Participatory Design: Learning Online with Older Adults

    IN Proceedings of the ACM on Human-Computer Interaction, Vol. 6, Pages: 1–25 doi:10.1145/3492831
    [BibTeX] [Abstract] [Download PDF]

    An extensive literature on participatory design with older adults has, thus far, little to say about the support older adults need when involved in online activities. Our research suggests that to empower older adults in participatory design, scaffolding work has to be done. Scaffolding interactions – creating temporary instructional support to help the learning of participants – is a common approach in participatory design. Yet, when applied in online participatory design with older adults, the traditional understanding of the concept does not match the way older adults‘ learn. Hence, we argue for a new understanding of this term, which we call situated scaffolding. We illustrate our argument with a case where older adults collaborate online as part of a participatory design project. We unpack the different dimensions of situated scaffolding and discuss how this novel understanding can be used to further inform sustainable participatory design for and with older adults.

    @article{cerna_situated_2022,
    title = {Situated {Scaffolding} for {Sustainable} {Participatory} {Design}: {Learning} {Online} with {Older} {Adults}},
    volume = {6},
    shorttitle = {Situated {Scaffolding} for {Sustainable} {Participatory} {Design}},
    url = {https://doi.org/10.1145/3492831},
    doi = {10.1145/3492831},
    abstract = {An extensive literature on participatory design with older adults has, thus far, little to say about the support older adults need when involved in online activities. Our research suggests that to empower older adults in participatory design, scaffolding work has to be done. Scaffolding interactions - creating temporary instructional support to help the learning of participants - is a common approach in participatory design. Yet, when applied in online participatory design with older adults, the traditional understanding of the concept does not match the way older adults' learn. Hence, we argue for a new understanding of this term, which we call situated scaffolding. We illustrate our argument with a case where older adults collaborate online as part of a participatory design project. We unpack the different dimensions of situated scaffolding and discuss how this novel understanding can be used to further inform sustainable participatory design for and with older adults.},
    number = {Article No.: 12},
    urldate = {2022-01-18},
    journal = {Proceedings of the ACM on Human-Computer Interaction},
    author = {Cerna, Katerina and Müller, Claudia and Randall, Dave and Hunker, Martin},
    month = jan,
    year = {2022},
    keywords = {scaffolding, learning, older adults, italg, participatory design online},
    pages = {1--25},
    }


  • Struzek, D., Kirschsieper, D. & Müller, C. (2022)Introduction and adaptation of an urban neighborhood platform for rural areas

    doi:10.48340/ecscw2022_p08
    [BibTeX] [Abstract] [Download PDF]

    Various digital tools can be used to strengthen neighborhoods. This paper reports on a publicly funded participatory cross-sectional project in six German villages. In order to fulfill requirements of the villages, which were identified in citizen workshops together with local stakeholders, a selection procedure was carried out and the decision was made to use an already existing and known neighborhood platform. We demonstrate the challenges posed by the fact that the platform was not actually designed for the specific requirements of rural villages, but for larger cities or urban areas, so that various processes of adaptation and implementation had to be carried out. We reflect trade-offs and negotiations between research-led and community-oriented demands in the introduction and adaptation phase of the neighborhood platform in respect to usage motivations and roles of local stakeholder groups.

    @article{struzek_introduction_2022,
    title = {Introduction and adaptation of an urban neighborhood platform for rural areas},
    issn = {2510-2591},
    url = {https://dl.eusset.eu/handle/20.500.12015/4393},
    doi = {10.48340/ecscw2022_p08},
    abstract = {Various digital tools can be used to strengthen neighborhoods. This paper reports on a publicly funded participatory cross-sectional project in six German villages. In order to fulfill requirements of the villages, which were identified in citizen workshops together with local stakeholders, a selection procedure was carried out and the decision was made to use an already existing and known neighborhood platform. We demonstrate the challenges posed by the fact that the platform was not actually designed for the specific requirements of rural villages, but for larger cities or urban areas, so that various processes of adaptation and implementation had to be carried out. We reflect trade-offs and negotiations between research-led and community-oriented demands in the introduction and adaptation phase of the neighborhood platform in respect to usage motivations and roles of local stakeholder groups.},
    language = {en},
    urldate = {2022-06-27},
    author = {Struzek, David and Kirschsieper, Dennis and Müller, Claudia},
    year = {2022},
    note = {Accepted: 2022-06-22T04:27:27Z
    Publisher: European Society for Socially Embedded Technologies (EUSSET)},
    keywords = {italg},
    }


  • Kricheldorff, C., Müller, C., Pelizäus, H. & Wahl, H. (2022)Special Issue: Kommerziell verfügbare digitale Technik im Alltag Älterer

    IN Z Gerontol Geriat, Vol. 55
    [BibTeX] [Download PDF]

    @article{kricheldorff_special_2022,
    title = {Special {Issue}: {Kommerziell} verfügbare digitale {Technik} im {Alltag} Älterer},
    volume = {55},
    url = {https://link.springer.com/journal/391/volumes-and-issues/55-5},
    number = {5},
    journal = {Z Gerontol Geriat},
    author = {Kricheldorff, Cornelia and Müller, Claudia and Pelizäus, Helga and Wahl, Hans-Werner},
    year = {2022},
    keywords = {italg},
    }

2021


  • Bevilacqua, R., Strano, S., Di Rosa, M., Giammarchi, C., Cerna, K. K., Mueller, C. & Maranesi, E. (2021)eHealth Literacy: From Theory to Clinical Application for Digital Health Improvement. Results from the ACCESS Training Experience

    IN International Journal of Environmental Research and Public Health, Vol. 18, Pages: 11800 doi:10.3390/ijerph182211800
    [BibTeX] [Abstract]

    Skills, knowledge, and awareness of digital and technological tools are essential to improve the state of well-being and health of older adults and also to mitigate the condition of social isolation in the aging process. For this reason, it is necessary to implement a social learning of electronic/digital tools for health of older people to support the achievement of eHealth and digital competences. The paper reports the results of an Italian innovative eHealth training for the European project ACCESS. The training has been based on blended didactical and interactive educational techniques, aimed at collecting as many points of view as possible from older adults. A total of 58 older adults were recruited to attend a four-week training program, which included five modules. The results showed a statistical significant difference between the eHealth Literacy Scale (eHEALS) mean value before and after the course. A significant negative correlation was found between eHEALS and positive/total Survey of Technology Use (SOTU), suggesting an inverse relationship between positive/total SOTU and eHEALS. There is a strong positive and statistically significant relationship between satisfaction with the training and eHEALS. The results indicate that the intervention increased the digital competences of participants connected to health.

    @article{bevilacqua_ehealth_2021,
    title = {{eHealth} {Literacy}: {From} {Theory} to {Clinical} {Application} for {Digital} {Health} {Improvement}. {Results} from the {ACCESS} {Training} {Experience}},
    volume = {18},
    issn = {1660-4601},
    shorttitle = {{eHealth} {Literacy}},
    doi = {10.3390/ijerph182211800},
    abstract = {Skills, knowledge, and awareness of digital and technological tools are essential to improve the state of well-being and health of older adults and also to mitigate the condition of social isolation in the aging process. For this reason, it is necessary to implement a social learning of electronic/digital tools for health of older people to support the achievement of eHealth and digital competences. The paper reports the results of an Italian innovative eHealth training for the European project ACCESS. The training has been based on blended didactical and interactive educational techniques, aimed at collecting as many points of view as possible from older adults. A total of 58 older adults were recruited to attend a four-week training program, which included five modules. The results showed a statistical significant difference between the eHealth Literacy Scale (eHEALS) mean value before and after the course. A significant negative correlation was found between eHEALS and positive/total Survey of Technology Use (SOTU), suggesting an inverse relationship between positive/total SOTU and eHEALS. There is a strong positive and statistically significant relationship between satisfaction with the training and eHEALS. The results indicate that the intervention increased the digital competences of participants connected to health.},
    language = {eng},
    number = {22},
    journal = {International Journal of Environmental Research and Public Health},
    author = {Bevilacqua, Roberta and Strano, Stefano and Di Rosa, Mirko and Giammarchi, Cinzia and Cerna, Katerina Katka and Mueller, Claudia and Maranesi, Elvira},
    month = nov,
    year = {2021},
    pmid = {34831555},
    pmcid = {PMC8618977},
    keywords = {older adults, Humans, italg, Aged, digital inclusion, eHealth literacy, Health Literacy, Internet, lifelong learning, Personal Satisfaction, Reproducibility of Results, Surveys and Questionnaires, Telemedicine, training},
    pages = {11800},
    }


  • Ackerman, M., Maedche, A., Mueller, C., Schwabe, G. & Wulf, V. (2021)Call for Papers, Issue 3/2023

    IN Business & Information Systems Engineering doi:10.1007/s12599-021-00699-8
    [BibTeX] [Download PDF]

    @article{ackerman_call_2021,
    title = {Call for {Papers}, {Issue} 3/2023},
    issn = {1867-0202},
    url = {https://doi.org/10.1007/s12599-021-00699-8},
    doi = {10.1007/s12599-021-00699-8},
    language = {en},
    urldate = {2021-06-14},
    journal = {Business \& Information Systems Engineering},
    author = {Ackerman, Mark and Maedche, Alexander and Mueller, Claudia and Schwabe, Gerhard and Wulf, Volker},
    month = jun,
    year = {2021},
    keywords = {italg},
    }


  • Kaspar, H., Pelzelmayer, K., Schürch, A., Bäumer, F., Ertl, T., Gashi, S., Müller, C., Sereflioglu, T. & van Holten, K. (2021)Können sorgende Gemeinschaften die häusliche Langzeitversorgung verbessern?

    IN Primary and Hospital Care, Vol. 21, Pages: 188–190 doi:10.4414/phc-d.2021.10401
    [BibTeX] [Download PDF]

    @article{kaspar_konnen_2021,
    title = {Können sorgende {Gemeinschaften} die häusliche {Langzeitversorgung} verbessern?},
    volume = {21},
    copyright = {info:eu-repo/semantics/openAccess},
    issn = {2297-7155},
    url = {https://primary-hospital-care.ch/article/doi/phc-d.2021.10401},
    doi = {10.4414/phc-d.2021.10401},
    language = {deu},
    number = {6},
    urldate = {2021-06-22},
    journal = {Primary and Hospital Care},
    author = {Kaspar, Heidi and Pelzelmayer, Katharina and Schürch, Anita and Bäumer, Fabian and Ertl, Tanja and Gashi, Shkumbin and Müller, Claudia and Sereflioglu, Timur and van Holten, Karin},
    collaborator = {Kaspar, Heidi and Pelzelmayer, Katharina and Schürch, Anita and Bäumer, Fabian and Ertl, Tanja and Gashi, Shkumbin and Müller, Claudia and Sereflioglu, Timur and van Holten, Karin},
    month = jun,
    year = {2021},
    note = {Num Pages: 3
    Number: 6
    Publisher: EHM Schweizerischer Ärzteverlag AG, Muttenz},
    keywords = {italg},
    pages = {188--190},
    }


  • Cerna, K., Paluch, R., Bäumer, F., Ertl, T. & Müller, C. (2021)Transformation of HCI co-research with older adults: researchers’ positionality in the COVID-19 pandemic

    IN Interaction design and Architectures: Designing during and for pandemics, Vol. No. 50, Pages: 21
    [BibTeX] [Abstract] [Download PDF]

    In the time of COVID-19, many measurements to contain the pandemic contributed to social isolation and loneliness. Older adults in particular experience various forms of ageism in this regard, for example by being stereotyped as digitally illiterate. Hence, we need to learn more about the aging discourse in the context of participatory approaches, as it is currently lacking. This article presents the results from two participatory research projects that were significantly affected by the 1st COVID-19 lockdown. We specifically focus on the ways the relationships and modes of cooperation with our older research partners, i.e. the positionalities, have been impacted. We draw on the projects’ results, reflecting on the possible implications for the involvement of older adults in design and HCI research and specifically, technologies that are supportive and empowering for the individuals against the background of the pandemic situation.

    @article{cerna_transformation_2021,
    title = {Transformation of {HCI} co-research with older adults: researchers’ positionality in the {COVID}-19 pandemic},
    volume = {No. 50},
    url = {http://www.mifav.uniroma2.it/inevent/events/idea2010/doc/50_2.pdf},
    abstract = {In the time of COVID-19, many measurements to contain the pandemic contributed to social isolation and loneliness. Older adults in particular experience various forms of ageism in this regard, for example by being stereotyped as digitally illiterate. Hence, we need to learn more about the aging discourse in the context of participatory approaches, as it is currently lacking. This article presents the results from two participatory research projects that were significantly affected by the 1st COVID-19 lockdown. We specifically focus on the ways the relationships and modes of cooperation with our older research partners, i.e. the positionalities, have been impacted. We draw on the projects’ results, reflecting on the possible implications for the involvement of older adults in design and HCI research and specifically, technologies that are supportive and empowering for the individuals against the background of the pandemic situation.},
    language = {en},
    journal = {Interaction design and Architectures: Designing during and for pandemics},
    author = {Cerna, Katerina and Paluch, Richard and Bäumer, Fabian and Ertl, Tanja and Müller, Claudia},
    year = {2021},
    keywords = {italg},
    pages = {21},
    }


  • Bittenbinder, S., de Carvalho, A. F. P., Müller, C. & Wulf, V. (2021)‘Caring for Inclusivity – Accessibility as a Determinant Factor for Benefiting from Social Services both in Analogue and Digital Spaces’

    IN SIEGEN:SOZIAL, (1-2/2021), Pages: 70–81
    [BibTeX] [Download PDF]

    @article{bittenbinder_caring_2021,
    title = {‘{Caring} for {Inclusivity} - {Accessibility} as a {Determinant} {Factor} for {Benefiting} from {Social} {Services} both in {Analogue} and {Digital} {Spaces}’},
    url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2022/01/siso_1-2_2021_web-Caring-for-Inclusivity-Bittenbinder-et-al..pdf},
    journal = {SIEGEN:SOZIAL, (1-2/2021)},
    author = {Bittenbinder, Sven and Carvalho, Aparecido Fabiano Pinatti de and Müller, Claudia and Wulf, Volker},
    year = {2021},
    keywords = {italg},
    pages = {70--81},
    }

2020


  • Gashi, S., Kaspar, H., Müller, C., Pelzelmayer, K., Schürch, A. & van Holten, K. (2020)Partizipative Forschung im Lockdown

    IN Feminist research practice in geography, Pages: 43–48
    [BibTeX] [Download PDF]

    @article{gashi_partizipative_2020,
    series = {Feministische {Geo}-{RundMail}},
    title = {Partizipative {Forschung} im {Lockdown}},
    url = {https://boris.unibe.ch/147962/1/FeministGeoRundMail_Ausgabe83.pdf},
    number = {83},
    journal = {Feminist research practice in geography},
    author = {Gashi, Shkumbin and Kaspar, Heidi and Müller, Claudia and Pelzelmayer, Katharina and Schürch, Anita and van Holten, Karin},
    month = sep,
    year = {2020},
    keywords = {italg},
    pages = {43--48},
    }


  • Cerna, K., Weilenmann, A., Ivarsson, J., Rysedt, H., Sigridur Islind, A., Lundin, J. & Steineck, G. (2020)Nurses’ work practices in design: managing the complexity of pain

    IN Journal of Workplace Learning, Vol. 32, Pages: 135–146 doi:10.1108/JWL-05-2019-0062
    [BibTeX] [Abstract] [Download PDF]

    Purpose The purpose of this study is to understand the activities in nurses’ work practices in relation to the design process of a self-monitoring application. Design/methodology/approach A design ethnographic approach was applied in this study. Findings To solve the problem of translating highly qualitative phenomena, such as pain, into the particular abstract features of a self-monitoring application, design participants had to balance these two aspects by managing complexity. In turn, the nurses’ work practices have changed because it now involves a new activity based on a different logic than the nurses’ traditional work practices. Originality/value This study describes a new activity included in nurses’ work practices when the nurses became part of a design process. This study introduces a novel way on how to gain a deeper understanding of existing professional practice through a detailed study of activities taking place in a design process. This study explores the possible implications for nurses’ professional practices when they participate in a self-monitoring application design process.

    @article{cerna_nurses_2020,
    title = {Nurses’ work practices in design: managing the complexity of pain},
    volume = {32},
    issn = {1366-5626},
    shorttitle = {Nurses’ work practices in design},
    url = {https://doi.org/10.1108/JWL-05-2019-0062},
    doi = {10.1108/JWL-05-2019-0062},
    abstract = {Purpose The purpose of this study is to understand the activities in nurses’ work practices in relation to the design process of a self-monitoring application. Design/methodology/approach A design ethnographic approach was applied in this study. Findings To solve the problem of translating highly qualitative phenomena, such as pain, into the particular abstract features of a self-monitoring application, design participants had to balance these two aspects by managing complexity. In turn, the nurses’ work practices have changed because it now involves a new activity based on a different logic than the nurses’ traditional work practices. Originality/value This study describes a new activity included in nurses’ work practices when the nurses became part of a design process. This study introduces a novel way on how to gain a deeper understanding of existing professional practice through a detailed study of activities taking place in a design process. This study explores the possible implications for nurses’ professional practices when they participate in a self-monitoring application design process.},
    number = {2},
    urldate = {2021-04-15},
    journal = {Journal of Workplace Learning},
    author = {Cerna, Katerina and Weilenmann, Alexandra and Ivarsson, Jonas and Rysedt, Hans and Sigridur Islind, Anna and Lundin, Johan and Steineck, Gunnar},
    month = jan,
    year = {2020},
    note = {Publisher: Emerald Publishing Limited},
    keywords = {Learning, italg, Design ethnography, Information Technology, Managing complexity, Nurses, Pain, Professional practice, Self-monitoring application, Technological change, Workplace learning},
    pages = {135--146},
    }


  • Hohmann, V., Paluch, R., Krueger, M., Meis, M. & Grimm, G. (2020)The Virtual Reality Lab: Realization and Application of Virtual Sound Environments.

    IN Ear and hearing, Vol. 41 Suppl 1, Pages: 31S–38S doi:10.1097/AUD.0000000000000945
    [BibTeX] [Abstract]

    To assess perception with and performance of modern and future hearing devices with advanced adaptive signal processing capabilities, novel evaluation methods are required that go beyond already established methods. These novel methods will simulate to a certain extent the complexity and variability of acoustic conditions and acoustic communication styles in real life. This article discusses the current state and the perspectives of virtual reality technology use in the lab for designing complex audiovisual communication environments for hearing assessment and hearing device design and evaluation. In an effort to increase the ecological validity of lab experiments, that is, to increase the degree to which lab data reflect real-life hearing-related function, and to support the development of improved hearing-related procedures and interventions, this virtual reality lab marks a transition from conventional (audio-only) lab experiments to the field. The first part of the article introduces and discusses the notion of the communication loop as a theoretical basis for understanding the factors that are relevant for acoustic communication in real life. From this, requirements are derived that allow an assessment of the extent to which a virtual reality lab reflects these factors, and which may be used as a proxy for ecological validity. The most important factor of real-life communication identified is a closed communication loop among the actively behaving participants. The second part of the article gives an overview of the current developments towards a virtual reality lab at Oldenburg University that aims at interactive and reproducible testing of subjects with and without hearing devices in challenging communication conditions. The extent to which the virtual reality lab in its current state meets the requirements defined in the first part is discussed, along with its limitations and potential further developments. Finally, data are presented from a qualitative study that compared subject behavior and performance in two audiovisual environments presented in the virtual reality lab-a street and a cafeteria-with the corresponding field environments. The results show similarities and differences in subject behavior and performance between the lab and the field, indicating that the virtual reality lab in its current state marks a step towards more ecological validity in lab-based hearing and hearing device research, but requires further development towards higher levels of ecological validity.

    @article{hohmann_virtual_2020,
    title = {The {Virtual} {Reality} {Lab}: {Realization} and {Application} of {Virtual} {Sound} {Environments}.},
    volume = {41 Suppl 1},
    issn = {1538-4667 (Electronic)},
    doi = {10.1097/AUD.0000000000000945},
    abstract = {To assess perception with and performance of modern and future hearing devices with advanced adaptive signal processing capabilities, novel evaluation methods are required that go beyond already established methods. These novel methods will simulate to a certain extent the complexity and variability of acoustic conditions and acoustic communication styles in real life. This article discusses the current state and the perspectives of virtual reality technology use in the lab for designing complex audiovisual communication environments for hearing assessment and hearing device design and evaluation. In an effort to increase the ecological validity of lab experiments, that is, to increase the degree to which lab data reflect real-life hearing-related function, and to support the development of improved hearing-related procedures and interventions, this virtual reality lab marks a transition from conventional (audio-only) lab experiments to the field. The first part of the article introduces and discusses the notion of the communication loop as a theoretical basis for understanding the factors that are relevant for acoustic communication in real life. From this, requirements are derived that allow an assessment of the extent to which a virtual reality lab reflects these factors, and which may be used as a proxy for ecological validity. The most important factor of real-life communication identified is a closed communication loop among the actively behaving participants. The second part of the article gives an overview of the current developments towards a virtual reality lab at Oldenburg University that aims at interactive and reproducible testing of subjects with and without hearing devices in challenging communication conditions. The extent to which the virtual reality lab in its current state meets the requirements defined in the first part is discussed, along with its limitations and potential further developments. Finally, data are presented from a qualitative study that compared subject behavior and performance in two audiovisual environments presented in the virtual reality lab-a street and a cafeteria-with the corresponding field environments. The results show similarities and differences in subject behavior and performance between the lab and the field, indicating that the virtual reality lab in its current state marks a step towards more ecological validity in lab-based hearing and hearing device research, but requires further development towards higher levels of ecological validity.},
    language = {eng},
    number = {Suppl 1},
    journal = {Ear and hearing},
    author = {Hohmann, Volker and Paluch, Richard and Krueger, Melanie and Meis, Markus and Grimm, Giso},
    year = {2020},
    pmid = {33105257},
    keywords = {italg},
    pages = {31S--38S},
    }


  • Ertl, T., Aal, K., Diraoui, H., Tolmie, P. & Wulf, V. (2020)Psychosocial ICT: The Potential, Challenges and Benefits of Self-help Tools for Refugees with Negative Mental Stress

    doi:10.18420/ecscw2020_ep11
    [BibTeX] [Abstract] [Download PDF]

    Information and Communication Technology (ICT) has penetrated almost all areas of life today and has the potential to create positive change. This paper addresses the opportunities offered by ICT for improving the resilience and psychosocial well-being of refugees who have experienced mentally stressful events when forced to leave their home country and seek shelter in a different host country. We want to distinguish between perceived stress and clinically-defined trauma, for which therapeutic interventions require direct personal contact with psychological experts. However, we also want to focus on the digital possibilities that currently exist to support establishing this kind of personal connection. Many refugees need to seek psychological help, but social, economic and cultural barriers hold them back. Our qualitative study with refugees, psychologists and volunteers provides insights into how refugees deal with their mental issues and the challenges they face in everyday life. We aim to show that ICT can play a major role in terms of addressing awareness and self-empowerment as an entry point for this vulnerable group. We also discuss the potential challenges and benefits of ICT for refugees seeking to recover their mental stability.

    @article{ertl_psychosocial_2020,
    title = {Psychosocial {ICT}: {The} {Potential}, {Challenges} and {Benefits} of {Self}-help {Tools} for {Refugees} with {Negative} {Mental} {Stress}},
    issn = {2510-2591},
    shorttitle = {Psychosocial {ICT}},
    url = {https://dl.eusset.eu/handle/20.500.12015/3404},
    doi = {10.18420/ecscw2020_ep11},
    abstract = {Information and Communication Technology (ICT) has penetrated almost all areas of life today and has the potential to create positive change. This paper addresses the opportunities offered by ICT for improving the resilience and psychosocial well-being of refugees who have experienced mentally stressful events when forced to leave their home country and seek shelter in a different host country. We want to distinguish between perceived stress and clinically-defined trauma, for which therapeutic interventions require direct personal contact with psychological experts. However, we also want to focus on the digital possibilities that currently exist to support establishing this kind of personal connection. Many refugees need to seek psychological help, but social, economic and cultural barriers hold them back. Our qualitative study with refugees, psychologists and volunteers provides insights into how refugees deal with their mental issues and the challenges they face in everyday life. We aim to show that ICT can play a major role in terms of addressing awareness and self-empowerment as an entry point for this vulnerable group. We also discuss the potential challenges and benefits of ICT for refugees seeking to recover their mental stability.},
    language = {en},
    urldate = {2021-04-15},
    author = {Ertl, Tanja and Aal, Konstantin and Diraoui, Hoda and Tolmie, Peter and Wulf, Volker},
    year = {2020},
    note = {Accepted: 2020-06-05T23:52:33Z
    Publisher: European Society for Socially Embedded Technologies (EUSSET)},
    keywords = {italg},
    }


  • Cerna, K., Dickel, M., Müller, C., Kärnä, E., Gallistl, V., Kolland, F., Reuter, V., Naegele, G., Bevilacqua, R., Kaspar, H. & Otto, U. (2020)Learning for life: Designing for sustainability of tech-learning networks of older adults

    IN European Society for Socially Embedded Technologies (EUSSET), Vol. vol. 4, no. 2, Pages: 12 doi:10.18420/ecscw2020_ws04
    [BibTeX] [Abstract] [Download PDF]

    In today’s complex society we need to learn on a daily basis during our whole life, especially when it comes to new digital tools on which our lives are increasingly more dependent. However, the way digital tools are designed is not well adjusted to learning how to use these tools in the later part of life. As a result, many older adults struggle with the integration of digital tools into their daily lives. Recently, older adults started to be involved in design through sustainable participatory approaches. However, this group is very heterogeneous and characterised by varied needs that have to be addressed with a fitting approach that is currently missing in E/CSCW and participatory design. In this workshop we therefore want to bring together researchers from different disciplines to develop new approaches that will help us to design for sustainable tech-learning networks of older adults. ECSCW and related participatory design approaches have a long history of collaboration with different disciplines. Our workshop hence addresses the issues of how we can better understand supporting learning for life of tech-communities of older adults from an interdisciplinary perspective in the context of sustainable participatory design. The workshop participants will therefore have an opportunity to learn about the challenges and opportunities related to learning for life of tech-communities of older adults in the context of sustainable participatory design as well as to reflect over their own disciplinary position in relation to this topic.

    @article{cerna_learning_2020,
    series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}},
    title = {Learning for life: {Designing} for sustainability of tech-learning networks of older adults},
    volume = {vol. 4, no. 2},
    issn = {2510-2591},
    shorttitle = {Learning for life},
    url = {https://dl.eusset.eu/handle/20.500.12015/4062},
    doi = {10.18420/ecscw2020_ws04},
    abstract = {In today’s complex society we need to learn on a daily basis during our whole life, especially when it comes to new digital tools on which our lives are increasingly more dependent. However, the way digital tools are designed is not well adjusted to learning how to use these tools in the later part of life. As a result, many older adults struggle with the integration of digital tools into their daily lives. Recently, older adults started to be involved in design through sustainable participatory approaches. However, this group is very heterogeneous and characterised by varied needs that have to be addressed with a fitting approach that is currently missing in E/CSCW and participatory design.
    In this workshop we therefore want to bring together researchers from different disciplines to develop new approaches that will help us to design for sustainable tech-learning networks of older adults. ECSCW and related participatory design approaches have a long history of collaboration with different disciplines. Our workshop hence addresses the issues of how we can better understand supporting learning for life of tech-communities of older adults from an interdisciplinary perspective in the context of sustainable participatory design. The workshop participants will therefore have an opportunity to learn about the challenges and opportunities related to learning for life of tech-communities of older adults in the context of sustainable participatory design as well as to reflect over their own disciplinary position in relation to this topic.},
    language = {en},
    urldate = {2021-04-15},
    journal = {European Society for Socially Embedded Technologies (EUSSET)},
    author = {Cerna, Katerina and Dickel, Martin and Müller, Claudia and Kärnä, Eija and Gallistl, Vera and Kolland, Franz and Reuter, Verena and Naegele, Gerhard and Bevilacqua, Roberta and Kaspar, Heidi and Otto, Ulrich},
    year = {2020},
    note = {Accepted: 2020-06-15T07:28:12Z
    Publisher: European Society for Socially Embedded Technologies (EUSSET)},
    keywords = {italg},
    pages = {12},
    }


  • Li, Q., Tolmie, P., Weibert, A., Schorch, M., Müller, C. & Wulf, V. (2020)E-Portfolio: value tensions encountered in documenting design case studies

    IN Ethics and Information Technology, Pages: 5
    [BibTeX] [Abstract]

    We present here the “e-Portfolio” concept, which aims to provide access to documented design case studies of design researchers’ practices. Our e-Portfolio has its origins in Grounded Design. We examine here how the e-Portfolio concept grew out of Grounded Design, the way it instantiates values, and how it contributes to our understanding of the ways in which shifting values in practice can have an impact beyond the individual.

    @article{li_e-portfolio_2020,
    title = {E-{Portfolio}: value tensions encountered in documenting design case studies},
    abstract = {We present here the “e-Portfolio” concept, which aims to provide access to documented design case studies of design researchers’ practices. Our e-Portfolio has its origins in Grounded Design. We examine here how the e-Portfolio concept grew out of Grounded Design, the way it instantiates values, and how it contributes to our understanding of the ways in which shifting values in practice can have an impact beyond the individual.},
    language = {en},
    journal = {Ethics and Information Technology},
    author = {Li, Qinyu and Tolmie, Peter and Weibert, Anne and Schorch, Marén and Müller, Claudia and Wulf, Volker},
    year = {2020},
    keywords = {italg},
    pages = {5},
    }


  • Paluch, R. (2020)Technical and Affective Practices. An Investigation of Service Robots in Nursing Environments

    doi:10.18420/ecscw2020_dc08
    [BibTeX] [Abstract] [Download PDF]

    This overview explains the first steps of a participatory design project. The aim is to evaluate a service robot for nursing with a qualitative approach and to explore technical and affective practices. The data will be analyzed with practice theory related to the grounded design paradigm. Expert interviews with five care workers and five IT specialists in the field of robotics will be conducted during 2020. Afterwards a series of participatory workshops with participants in need will be carried out focusing on the practices related to robots in caring settings.

    @article{paluch_technical_2020,
    title = {Technical and {Affective} {Practices}. {An} {Investigation} of {Service} {Robots} in {Nursing} {Environments}},
    issn = {2510-2591},
    url = {https://dl.eusset.eu/handle/20.500.12015/4052},
    doi = {10.18420/ecscw2020_dc08},
    abstract = {This overview explains the first steps of a participatory design project. The aim is to evaluate a service robot for nursing with a qualitative approach and to explore technical and affective practices. The data will be analyzed with practice theory related to the grounded design paradigm. Expert interviews with five care workers and five IT specialists in the field of robotics will be conducted during 2020. Afterwards a series of participatory workshops with participants in need will be carried out focusing on the practices related to robots in caring settings.},
    language = {en},
    urldate = {2021-04-16},
    author = {Paluch, Richard},
    year = {2020},
    note = {Accepted: 2020-06-09T15:13:50Z
    Publisher: European Society for Socially Embedded Technologies (EUSSET)},
    keywords = {italg},
    }


  • Pinatti de Carvalho, A. F., Bittenbinder, S., Müller, C., David, N., Hansen, B. & Wulf, V. (2020)Fostering Accessibility at the Workplace through Community-based Participatory Research

    IN European Society for Socially Embedded Technologies (EUSSET), Vol. 4, no. 2, Pages: 13 doi:10.18420/ecscw2020_ws07
    [BibTeX] [Abstract] [Download PDF]

    This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.

    @article{pinatti_de_carvalho_fostering_2020,
    series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}},
    title = {Fostering {Accessibility} at the {Workplace} through {Community}-based {Participatory} {Research}},
    volume = {4, no. 2},
    issn = {2510-2591},
    url = {https://dl.eusset.eu/handle/20.500.12015/4065},
    doi = {10.18420/ecscw2020_ws07},
    abstract = {This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.},
    language = {en},
    urldate = {2021-04-16},
    journal = {European Society for Socially Embedded Technologies (EUSSET)},
    author = {Pinatti de Carvalho, Aparecido Fabiano and Bittenbinder, Sven and Müller, Claudia and David, Nadia and Hansen, Bente and Wulf, Volker},
    year = {2020},
    note = {Accepted: 2020-06-15T07:28:13Z
    Publisher: European Society for Socially Embedded Technologies (EUSSET)},
    keywords = {italg},
    pages = {13},
    }


  • Kurz, D., Grzegorzek, M., Müller, C. & Struzek, D. (2020)Selbstbestimmt im Alter mit neuer Technik Voneinander lernen im Forschungsprojekt Cognitive Village Vernetztes Dorf

    IN Forschungskolleg Siegen (Hrsg.), Vol. 1, Pages: 15
    [BibTeX] [Download PDF]

    @article{kurz_selbstbestimmt_2020,
    title = {Selbstbestimmt im {Alter} mit neuer {Technik} {Voneinander} lernen im {Forschungsprojekt} {Cognitive} {Village} {Vernetztes} {Dorf}},
    volume = {1},
    issn = {ISBN: 978-3-9818314-4-3},
    url = {http://www.fokos.de/wissenplus},
    language = {deutsch},
    journal = {Forschungskolleg Siegen (Hrsg.)},
    author = {Kurz, Dana and Grzegorzek, Marcin and Müller, Claudia and Struzek, David},
    year = {2020},
    keywords = {italg},
    pages = {15},
    }


  • Cerna, K. & Müller, C. (2020)From Design Space to Learning Place: Conceptualization for Meta Design Space for and with Older Adults

    IN International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Vol. 17, Pages: 38–47
    [BibTeX] [Download PDF]

    @article{cerna_design_2020,
    title = {From {Design} {Space} to {Learning} {Place}: {Conceptualization} for {Meta} {Design} {Space} for and with {Older} {Adults}},
    volume = {17},
    url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf},
    number = {2},
    journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)},
    author = {Cerna, Katerina and Müller, Claudia},
    year = {2020},
    keywords = {italg},
    pages = {38--47},
    }


  • Cerna, K. & Müller, C. (2020)Learning for Life: A Workshop Report

    IN International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Vol. 17, Pages: 5–9
    [BibTeX] [Download PDF]

    @article{cerna_learning_2020-2,
    title = {Learning for {Life}: {A} {Workshop} {Report}},
    volume = {17},
    url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf},
    number = {2},
    journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)},
    author = {Cerna, Katerina and Müller, Claudia},
    year = {2020},
    keywords = {italg},
    pages = {5--9},
    }


  • Kaspar, H. & Müller, C. (2020)Socio-technical systems as “machines for learning”

    IN International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Vol. 17, Pages: 10–19
    [BibTeX] [Download PDF]

    @article{kaspar_socio-technical_2020,
    title = {Socio-technical systems as “machines for learning”},
    volume = {17},
    url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf},
    number = {2},
    journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)},
    author = {Kaspar, Heidi and Müller, Claudia},
    year = {2020},
    keywords = {italg},
    pages = {10--19},
    }

2019


  • Struzek, D., Dickel, M., Randall, D. & Müller, C. (2019)How live streaming church services promotes social participation in rural areas

    IN Interactions, Vol. 27, Pages: 64–69 doi:10.1145/3373263
    [BibTeX] [Download PDF]

    @article{struzek_how_2019,
    title = {How live streaming church services promotes social participation in rural areas},
    volume = {27},
    issn = {1072-5520},
    url = {https://doi.org/10.1145/3373263},
    doi = {10.1145/3373263},
    number = {1},
    urldate = {2021-04-16},
    journal = {Interactions},
    author = {Struzek, David and Dickel, Martin and Randall, Dave and Müller, Claudia},
    month = dec,
    year = {2019},
    keywords = {italg},
    pages = {64--69},
    }


  • Ertl, T., Taugerbeck, S., Esau, M., Aal, K., Tolmie, P. & Wulf, V. (2019)The Social Mile – How (Psychosocial) ICT can Help to Promote Resocialization and to Overcome Prison

    IN Proceedings of the ACM on Human-Computer Interaction, Vol. 3, Pages: 248:1–248:31 doi:10.1145/3370270
    [BibTeX] [Abstract] [Download PDF]

    There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.

    @article{ertl_social_2019,
    title = {The {Social} {Mile} - {How} ({Psychosocial}) {ICT} can {Help} to {Promote} {Resocialization} and to {Overcome} {Prison}},
    volume = {3},
    url = {https://doi.org/10.1145/3370270},
    doi = {10.1145/3370270},
    abstract = {There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.},
    number = {GROUP},
    urldate = {2021-04-16},
    journal = {Proceedings of the ACM on Human-Computer Interaction},
    author = {Ertl, Tanja and Taugerbeck, Sebastian and Esau, Margarita and Aal, Konstantin and Tolmie, Peter and Wulf, Volker},
    month = dec,
    year = {2019},
    keywords = {cscw, qualitative research, italg, ai-infused, digital participation, prison, prisoners, psychosocial ict, smart mirror, social participation, voice-based technology},
    pages = {248:1--248:31},
    }


  • Cerna, K., Ivarsson, J., Weilenmann, A. & Steineck, G. (2019)Supporting self-management of radiation-induced bowel and bladder dysfunction in pelvic-cancer rehabilitation: An ethnographic study

    IN Journal of Clinical Nursing, Vol. 28, Pages: 2624–2634 doi:https://doi.org/10.1111/jocn.14849
    [BibTeX] [Abstract] [Download PDF]

    Aims and objectives To describe and understand strategies that oncological nurses use to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients. Background Nurse-led self-management of radiation-induced bowel and bladder issues holds the potential to support cancer survivors. Design An ethnographic approach was applied in this study, which adhered to Consolidated Criteria for Reporting Qualitative Research (COREQ) guidelines. Methods Data collection was conducted in Sweden between October 2015–April 2018, involving observations of nurses’ daily work, formal and informal interviews, individual and group interviews, and reviews of relevant documents used in the studied practice. Furthermore, 15 supportive nurse–patient talks were observed, and an ethnographic analysis was performed. Results The analysis identified the following three categories of nursing strategies that support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients: encouraging self-reflection, tailoring solutions together and keeping patients motivated. Nurses and patients jointly make sense of patients’ symptoms using data that patients collect about themselves. Based on their shared understanding, they can co-create solutions to meet each individual patient’s needs and develop routines to keep the patient motivated in performing the devised solutions. Conclusions The results indicate that the strategies nurses use to support patients in self-management of radiation-induced bowel and bladder issues entail intertwining patients’ experiences with their nurses’ medical knowledge and specific clinical practice. Nurses’ strategies build on their ability to connect patients’ experiences and the elements of their own work practice. Relevance to clinical practice A deeper understanding of nurses’ strategies to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients can improve other self-management programmes, inform nurses’ education and aid in the design of tools for pelvic-cancer rehabilitation support.

    @article{cerna_supporting_2019,
    title = {Supporting self-management of radiation-induced bowel and bladder dysfunction in pelvic-cancer rehabilitation: {An} ethnographic study},
    volume = {28},
    copyright = {© 2019 John Wiley \& Sons Ltd},
    issn = {1365-2702},
    shorttitle = {Supporting self-management of radiation-induced bowel and bladder dysfunction in pelvic-cancer rehabilitation},
    url = {https://onlinelibrary.wiley.com/doi/abs/10.1111/jocn.14849},
    doi = {https://doi.org/10.1111/jocn.14849},
    abstract = {Aims and objectives To describe and understand strategies that oncological nurses use to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients. Background Nurse-led self-management of radiation-induced bowel and bladder issues holds the potential to support cancer survivors. Design An ethnographic approach was applied in this study, which adhered to Consolidated Criteria for Reporting Qualitative Research (COREQ) guidelines. Methods Data collection was conducted in Sweden between October 2015–April 2018, involving observations of nurses’ daily work, formal and informal interviews, individual and group interviews, and reviews of relevant documents used in the studied practice. Furthermore, 15 supportive nurse–patient talks were observed, and an ethnographic analysis was performed. Results The analysis identified the following three categories of nursing strategies that support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients: encouraging self-reflection, tailoring solutions together and keeping patients motivated. Nurses and patients jointly make sense of patients’ symptoms using data that patients collect about themselves. Based on their shared understanding, they can co-create solutions to meet each individual patient's needs and develop routines to keep the patient motivated in performing the devised solutions. Conclusions The results indicate that the strategies nurses use to support patients in self-management of radiation-induced bowel and bladder issues entail intertwining patients’ experiences with their nurses’ medical knowledge and specific clinical practice. Nurses’ strategies build on their ability to connect patients’ experiences and the elements of their own work practice. Relevance to clinical practice A deeper understanding of nurses’ strategies to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients can improve other self-management programmes, inform nurses’ education and aid in the design of tools for pelvic-cancer rehabilitation support.},
    language = {en},
    number = {13-14},
    urldate = {2021-04-16},
    journal = {Journal of Clinical Nursing},
    author = {Cerna, Katerina and Ivarsson, Jonas and Weilenmann, Alexandra and Steineck, Gunnar},
    year = {2019},
    note = {\_eprint: https://onlinelibrary.wiley.com/doi/pdf/10.1111/jocn.14849},
    keywords = {ethnography, italg, nurses, nurses’ strategies, nurses’ work, pelvic-cancer rehabilitation, radiation-induced dysfunction},
    pages = {2624--2634},
    }


  • Cerna, K., Lundin, J., Islind, A. S. & Steineck, G. (2019)Supporting Appropriation of Self- Monitoring Tools in Clinical Settings: The Case of Pain in Cancer Rehabilitation

    IN European Society for Socially Embedded Technologies (EUSSET) doi:10.18420/ecscw2019_p01
    [BibTeX] [Abstract] [Download PDF]

    Self-monitoring tools, which support clinicians’ work through collection of patient generated data, have been used increasingly in chronic care. Their appropriation by the patients is crucial but at the same time can be problematic, as unexpected use of tools used as a support for clinical decisions might lead to wrong decisions. In this poster, we present preliminary findings from an ethnographic study from a pelvic cancer rehabilitation clinic. We present an empirical example of a patient who appropriated a self-monitoring application to register her pain in an unexpected way. Our findings aim to understand better how to support appropriation of self-monitoring tool in a clinical setting.

    @article{cerna_supporting_2019-1,
    series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}},
    title = {Supporting {Appropriation} of {Self}- {Monitoring} {Tools} in {Clinical} {Settings}: {The} {Case} of {Pain} in {Cancer} {Rehabilitation}},
    issn = {2510-2591},
    shorttitle = {Supporting {Appropriation} of {Self}- {Monitoring} {Tools} in {Clinical} {Settings}},
    url = {https://dl.eusset.eu/handle/20.500.12015/3286},
    doi = {10.18420/ecscw2019_p01},
    abstract = {Self-monitoring tools, which support clinicians’ work through collection of patient generated data, have been used increasingly in chronic care. Their appropriation by the patients is crucial but at the same time can be problematic, as unexpected use of tools used as a support for clinical decisions might lead to wrong decisions. In this poster, we present preliminary findings from an ethnographic study from a pelvic cancer rehabilitation clinic. We present an empirical example of a patient who appropriated a self-monitoring application to register her pain in an unexpected way. Our findings aim to understand better how to support appropriation of self-monitoring tool in a clinical setting.},
    language = {en},
    urldate = {2021-04-16},
    journal = {European Society for Socially Embedded Technologies (EUSSET)},
    author = {Cerna, Katerina and Lundin, Johan and Islind, Anna Sigridur and Steineck, Gunnar},
    year = {2019},
    note = {Accepted: 2019-05-22T04:07:29Z
    Publisher: European Society for Socially Embedded Technologies (EUSSET)},
    keywords = {italg},
    }


  • Müller, C. (2019)Introduction to the thematic focus “Socio-Informatics”

    IN Media in Action, Pages: 9–16
    [BibTeX]

    @article{muller_introduction_2019,
    title = {Introduction to the thematic focus “{Socio}-{Informatics}”},
    number = {1},
    journal = {Media in Action},
    author = {Müller, Claudia},
    year = {2019},
    keywords = {italg},
    pages = {9--16},
    }


  • Müller, C., Kasper, H., Pelzelmayer, K., van Holten, K., Struzek, D. & Dickel, M. (2019)Designing for Sustainable Caring Communities – the CareComLabs Framework

    doi:10.18420/ecscw2019_p09
    [BibTeX] [Abstract] [Download PDF]

    The CareComLabs framework intends to provide a design and research space which in the long-term has the potential for setting up a collaborative learning space which serves both, a fruitful environment for developing appropriate socio-technical measures for ageing and caring at home, and to create structures which help the patients and community stakeholders in sustaining practices in the long-term, after the end of the project.

    @article{muller_designing_2019-1,
    title = {Designing for {Sustainable} {Caring} {Communities} – the {CareComLabs} {Framework}},
    issn = {2510-2591},
    url = {https://dl.eusset.eu/handle/20.500.12015/3280},
    doi = {10.18420/ecscw2019_p09},
    abstract = {The CareComLabs framework intends to provide a design and research space which in the long-term has the potential for setting up a collaborative learning space which serves both, a fruitful environment for developing appropriate socio-technical measures for ageing and caring at home, and to create structures which help the patients and community stakeholders in sustaining practices in the long-term, after the end of the project.},
    language = {en},
    urldate = {2021-04-16},
    author = {Müller, Claudia and Kasper, Heidi and Pelzelmayer, Katharina and van Holten, Karin and Struzek, David and Dickel, Martin},
    year = {2019},
    note = {Accepted: 2019-05-22T04:07:28Z
    Publisher: European Society for Socially Embedded Technologies (EUSSET)},
    keywords = {italg},
    }


  • Struzek, D., Müller, C. & Boden, A. (2019)Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer

    , Pages: 5
    [BibTeX] [Abstract]

    This paper intends to give a short overview on the development of a persuasive widget system to increase the level of physical activity in the context of participatory IT research for and with older adults. The complete work was embedded in the three-year research project Cognitive Village.

    @article{struzek_entwicklung_2019,
    title = {Entwicklung einer alltagsnahen persuasiven {App} zur {Bewegungsmotivation} für ältere {Nutzerinnen} und {Nutzer}},
    abstract = {This paper intends to give a short overview on the development of a persuasive widget system to increase the level of physical activity in the context of participatory IT research for and with older adults. The complete work was embedded in the three-year research project Cognitive Village.},
    language = {de},
    author = {Struzek, David and Müller, Claudia and Boden, Alexander},
    year = {2019},
    keywords = {italg},
    pages = {5},
    }

2018


  • Meis, M., Krueger, M., v. Gablenz, P., Holube, I., Gebhard, M., Latzel, M. & Paluch, R. (2018)Development and Application of an Annotation Procedure to Assess the Impact of Hearing Aid Amplification on Interpersonal Communication Behavior

    IN Trends in Hearing, Vol. 22, Pages: 2331216518816201 doi:10.1177/2331216518816201
    [BibTeX] [Abstract] [Download PDF]

    Hearing impairment is associated with a decrease in speech intelligibility and health-related quality of life, such as social isolation and participation restriction. However, little is known about the extent to which hearing impairment and hearing aid fittings change behavior in acute communication situations as well as interrelated behavior patterns. Based on a pilot study, in which the basis for annotating communication behavior was laid, group discussions in noise were initiated with 10 participants using three different hearing-aid brands. The proposed offline annotation scheme revealed that different hearing aids were associated with changes in behavior patterns. These behavioral changes were congruent with speech recognition threshold results and also with subjective assessments. Some of the results were interpreted in terms of participation restriction and activity limitation following the framework of the International Classification of Functioning, Disability and Health. In addition to the offline annotation scheme, a procedure for instantaneous coding of eight behavior patterns was iteratively developed and used for the quick examination of lab studies with good to excellent interrater reliability values.

    @article{meis_development_2018,
    title = {Development and {Application} of an {Annotation} {Procedure} to {Assess} the {Impact} of {Hearing} {Aid} {Amplification} on {Interpersonal} {Communication} {Behavior}},
    volume = {22},
    issn = {2331-2165},
    url = {https://doi.org/10.1177/2331216518816201},
    doi = {10.1177/2331216518816201},
    abstract = {Hearing impairment is associated with a decrease in speech intelligibility and health-related quality of life, such as social isolation and participation restriction. However, little is known about the extent to which hearing impairment and hearing aid fittings change behavior in acute communication situations as well as interrelated behavior patterns. Based on a pilot study, in which the basis for annotating communication behavior was laid, group discussions in noise were initiated with 10 participants using three different hearing-aid brands. The proposed offline annotation scheme revealed that different hearing aids were associated with changes in behavior patterns. These behavioral changes were congruent with speech recognition threshold results and also with subjective assessments. Some of the results were interpreted in terms of participation restriction and activity limitation following the framework of the International Classification of Functioning, Disability and Health. In addition to the offline annotation scheme, a procedure for instantaneous coding of eight behavior patterns was iteratively developed and used for the quick examination of lab studies with good to excellent interrater reliability values.},
    language = {en},
    urldate = {2021-04-16},
    journal = {Trends in Hearing},
    author = {Meis, Markus and Krueger, Melanie and Gablenz, Petra v. and Holube, Inga and Gebhard, Maria and Latzel, Matthias and Paluch, Richard},
    month = jan,
    year = {2018},
    note = {Publisher: SAGE Publications Inc},
    keywords = {italg, disability and health, hearing aid, hearing loss, international classification of functioning, interpersonal communication behavior, quality-of-life},
    pages = {2331216518816201},
    }


  • Meurer, J., Müller, C., Simone, C., Wagner, I. & Wulf, V. (2018)Designing for Sustainability: Key Issues of ICT Projects for Ageing at Home

    IN Computer Supported Cooperative Work: CSCW: An International Journal, Vol. 27, Pages: 495–537 doi:10.1007/s10606-018-9317-1
    [BibTeX] [Abstract]

    Achieving the sustainability of IT-based solutions is a challenge. We will argue in this paper that it is helpful to conceptualize designing for sustainable IT-based solutions as taking place in a multi-dimensional space. It requires thinking about how a project is framed; the perspectives and commitments of the project partners; the type of innovation that is foregrounded; the motivations and needs of the user group; and the level of sustainability a project or research program may achieve. The paper describes some of the challenges and possible solutions by revisiting a portfolio of projects that developed IT support for elderly people who continue living in their own homes.

    @article{meurer_designing_2018,
    title = {Designing for {Sustainability}: {Key} {Issues} of {ICT} {Projects} for {Ageing} at {Home}},
    volume = {27},
    issn = {15737551},
    doi = {10.1007/s10606-018-9317-1},
    abstract = {Achieving the sustainability of IT-based solutions is a challenge. We will argue in this paper that it is helpful to conceptualize designing for sustainable IT-based solutions as taking place in a multi-dimensional space. It requires thinking about how a project is framed; the perspectives and commitments of the project partners; the type of innovation that is foregrounded; the motivations and needs of the user group; and the level of sustainability a project or research program may achieve. The paper describes some of the challenges and possible solutions by revisiting a portfolio of projects that developed IT support for elderly people who continue living in their own homes.},
    number = {3-6},
    journal = {Computer Supported Cooperative Work: CSCW: An International Journal},
    author = {Meurer, Johanna and Müller, Claudia and Simone, Carla and Wagner, Ina and Wulf, Volker},
    year = {2018},
    keywords = {Appropriation, Capacity building, Collective learning, Elderly people, Funding schemes, ICT design, Sustainability, italg},
    pages = {495--537},
    }


  • Müller, C. (2018)Beteiligungsorientierte Technikgestaltung mit älteren Menschen

    IN Seniorenliga aktiv, Vol. 26, Pages: 8 – 10
    [BibTeX] [Download PDF]

    @article{muller_beteiligungsorientierte_2018,
    title = {Beteiligungsorientierte {Technikgestaltung} mit älteren {Menschen}},
    volume = {26},
    url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2019/01/aktiv_4_18_Seniorenliga_Beteiligung_Senioren_S8-10.pdf},
    number = {1434-8292 / G45269},
    journal = {Seniorenliga aktiv},
    author = {Müller, Claudia},
    year = {2018},
    keywords = {italg},
    pages = {8 -- 10},
    }


  • Ogonowski, C., Jakobi, T., Müller, C. & Hess, J. (2018)PRAXLABS: A Sustainable Framework for User-Centered Information and Communication Technology Development-Cultivating Research Experiences from Living Labs in the Home

    [BibTeX]

    @article{ogonowski_praxlabs_2018-1,
    title = {{PRAXLABS}: {A} {Sustainable} {Framework} for {User}-{Centered} {Information} and {Communication} {Technology} {Development}-{Cultivating} {Research} {Experiences} from {Living} {Labs} in the {Home}},
    author = {Ogonowski, Corinna and Jakobi, Timo and Müller, Claudia and Hess, Jan},
    year = {2018},
    keywords = {italg},
    }

2017


  • Winter, D., Bittenbinder, S., Hinderks, A. & Thomaschewski, J. (2017)UX-Kompetenz von Organisationen – Wie kann die UX-Kompetenz einer Organisation gesteigert werden?

    IN Gesellschaft für Informatik e.V., Vol. Mensch und Computer 2017 – Usability Professionals, Pages: 4 doi:10.18420/muc2017-up-0003
    [BibTeX] [Abstract] [Download PDF]

    Um die User Experience einzelner Produkte zu verbessern stehen bereits einige Methoden zur Verfügung. Möchten wir aber alle Produkte verbessern, müssen wir unseren Blick auf die herstellende Organisation richten. Dabei stellt sich die Frage, wie wir die UX-Kompetenz einer ganzen Organisation verbessern können. Gemeinsam mit den Teilnehmern suchen wir Antworten auf diese Frage. Wir erarbeiten die häufigsten Problemstellen und finden Ansatzpunkte zur Verbesserung. Dabei fokussieren wir uns auf zwei entscheidene Bereiche zur Kompetenzentwicklung: Erzeugen neuer Kompetenz und Verbesserung der Anwendbarkeit der bestehenden Kompetenz.

    @article{winter_ux-kompetenz_2017,
    title = {{UX}-{Kompetenz} von {Organisationen} – {Wie} kann die {UX}-{Kompetenz} einer {Organisation} gesteigert werden?},
    volume = {Mensch und Computer 2017 - Usability Professionals},
    url = {http://dl.gi.de/handle/20.500.12116/5786},
    doi = {10.18420/muc2017-up-0003},
    abstract = {Um die User Experience einzelner Produkte zu verbessern stehen bereits einige Methoden zur Verfügung. Möchten wir aber alle Produkte verbessern, müssen wir unseren Blick auf die herstellende Organisation richten. Dabei stellt sich die Frage, wie wir die UX-Kompetenz einer ganzen Organisation verbessern können. Gemeinsam mit den Teilnehmern suchen wir Antworten auf diese Frage. Wir erarbeiten die häufigsten Problemstellen und finden Ansatzpunkte zur Verbesserung. Dabei fokussieren wir uns auf zwei entscheidene Bereiche zur Kompetenzentwicklung: Erzeugen neuer Kompetenz und Verbesserung der Anwendbarkeit der bestehenden Kompetenz.},
    language = {de},
    urldate = {2021-04-16},
    journal = {Gesellschaft für Informatik e.V.},
    author = {Winter, Dominique and Bittenbinder, Sven and Hinderks, Andreas and Thomaschewski, Jörg},
    year = {2017},
    note = {Accepted: 2017-11-18T00:36:43Z
    Publisher: Gesellschaft für Informatik e.V.},
    keywords = {italg},
    pages = {4},
    }

2016


  • Wan, L., Müller, C., Randall, D. & Wulf, V. (2016)Design of A GPS Monitoring System for Dementia Care and Its Challenges in Academia-Industry Project

    IN ACM Trans. Comput.-Hum. Interact., Vol. 23, Pages: 31:1–31:36 doi:10.1145/2963095
    [BibTeX]

    @article{wan_design_2016,
    title = {Design of {A} {GPS} {Monitoring} {System} for {Dementia} {Care} and {Its} {Challenges} in {Academia}-{Industry} {Project}},
    volume = {23},
    issn = {1073-0516},
    doi = {10.1145/2963095},
    number = {5},
    journal = {ACM Trans. Comput.-Hum. Interact.},
    author = {Wan, Lin and Müller, Claudia and Randall, Dave and Wulf, Volker},
    year = {2016},
    keywords = {design research, GPS monitoring system, joint research, Wandering behavior, italg},
    pages = {31:1--31:36},
    }


  • Müller, C. & Reissmann, W. (2016)Technokulturelle Imaginationen als Ansatzpunkte für Participatory Design

    IN Designing Age – Gestaltung des Alter(n)s, Medien & Altern, Zeitschrift für Forschung und Praxis, Vol. 8
    [BibTeX]

    @article{muller_technokulturelle_2016,
    title = {Technokulturelle {Imaginationen} als {Ansatzpunkte} für {Participatory} {Design}},
    volume = {8},
    journal = {Designing Age – Gestaltung des Alter(n)s, Medien \& Altern, Zeitschrift für Forschung und Praxis},
    author = {Müller, Claudia and Reissmann, W.},
    year = {2016},
    keywords = {italg},
    }


  • Garschall, M., Hamm, T., Hornung, D., Müller, C., Neureiter, K., Schorch, M. & van Velsen, L. (2016)Proceedings of the COOP 2016 Symposium on challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices

    IN International Reports on Socio-Informatics (IRSI), Vol. 13
    [BibTeX] [Download PDF]

    @article{garschall_proceedings_2016,
    title = {Proceedings of the {COOP} 2016 {Symposium} on challenges and experiences in designing for an ageing society. {Reflecting} on concepts of age(ing) and communication practices},
    volume = {13},
    url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2016Vol13Iss3/Garschall_et._al._-_Challenges_and_experiences_in_designing_for_an_ageing_society._Reflecting_on_concepts_of_age_ing__and_communication_practices..pdf},
    number = {3},
    journal = {International Reports on Socio-Informatics (IRSI)},
    author = {Garschall, Markus and Hamm, Theodor and Hornung, Dominik and Müller, Claudia and Neureiter, Katja and Schorch, Marén and van Velsen, Lex},
    year = {2016},
    keywords = {italg},
    }


  • Bittenbinder, S. & Winter, D. (2016)CaseStudy: Kontextsensitives Feedback

    IN Gesellschaft für Informatik e.V. Aachen, Prinz, W., Borchers, J. & Jarke, M. (Hrsg.), Vol. Mensch und Computer 2016 – Tagungsband, Pages: 4 doi:10.18420/muc2016-mci-0247
    [BibTeX] [Abstract] [Download PDF]

    Das kontextsensitive Feedback-Element ist ein Werkzeug, um nach der Produktveröffentlichung und während des realen Einsatzes der Software Nutzerfeedback in aufbereiteter Form zu erhalten. Durch den Einsatz in der Anwendung selbst und direkt im Nutzungskontext können wertvolle Kontextinformationen zusätzlich zum eigentlichen Nutzerfeedback an die Hersteller übermittelt werden. Dieses Feedback aus realen Nutzungskontexten bietet unter anderem die Basis für Weiterentwicklungen der Software und Verbesserung in den Bereichen Usability und User Experience.

    @article{bittenbinder_casestudy_2016,
    title = {{CaseStudy}: {Kontextsensitives} {Feedback}},
    volume = {Mensch und Computer 2016 - Tagungsband},
    shorttitle = {{CaseStudy}},
    url = {http://dl.gi.de/handle/20.500.12116/200},
    doi = {10.18420/muc2016-mci-0247},
    abstract = {Das kontextsensitive Feedback-Element ist ein Werkzeug, um nach der Produktveröffentlichung und während des realen Einsatzes der Software Nutzerfeedback in aufbereiteter Form zu erhalten. Durch den Einsatz in der Anwendung selbst und direkt im Nutzungskontext können wertvolle Kontextinformationen zusätzlich zum eigentlichen Nutzerfeedback an die Hersteller übermittelt werden. Dieses Feedback aus realen Nutzungskontexten bietet unter anderem die Basis für Weiterentwicklungen der Software und Verbesserung in den Bereichen Usability und User Experience.},
    language = {de},
    urldate = {2021-04-16},
    journal = {Gesellschaft für Informatik e.V. Aachen, Prinz, W., Borchers, J. \& Jarke, M. (Hrsg.)},
    author = {Bittenbinder, Sven and Winter, Dominique},
    year = {2016},
    note = {Accepted: 2017-06-17T20:14:12Z
    Publisher: Gesellschaft für Informatik e.V.},
    keywords = {italg},
    pages = {4},
    }

2015


  • Müller, C., Hornung, D., Hamm, T. & Wulf, V. (2015)Practice – based Design of a Neighborhood Portal : Focusing on Elderly Tenants in a City Quarter Living Lab

    IN Proceedings of the International Conference on Human Factors in Computing Systems (CHI), Pages: 2295–2304 doi:10.1145/2702123.2702449
    [BibTeX] [Abstract] [Download PDF]

    This paper contributes to the current discourse on practicebased research in HCI paying particular attention to the overall temporal and situational conditions which frame an R&D project. We present a Living Lab study situated in an arbitrary neighborhood of a German city which develops ICT support to foster informal help and social interaction with a special, but not exclusive, focus on elderly tenants. We demonstrate that practice-based, long-term research in a city quarter goes beyond those challenges already described in the current Living Lab and PD literature. The long-term study’s positioning in a real-world context is contoured not only by a high diversity of stakeholders and their individual interests and motivation for participation but also by their individual skill sets and learning needs. These distinct and often contradictive perspectives have to be permanently counterbalanced. Thus attention has to be focused on how related strategies and decisions impact on the design of the project as well as on the final ICT product. To enable all tenants, irrespective of age and technical skill, to participate in a long-term ICT-based community development project, we applied the format of ‘experience-based PD workshops‘ to foster confidence in ICT usage and encourage the competency of the elderly and non-tech-savvy tenants.

    @article{muller_practice_2015,
    title = {Practice - based {Design} of a {Neighborhood} {Portal} : {Focusing} on {Elderly} {Tenants} in a {City} {Quarter} {Living} {Lab}},
    url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2022/02/2702123.2702449.pdf},
    doi = {10.1145/2702123.2702449},
    abstract = {This paper contributes to the current discourse on practicebased research in HCI paying particular attention to the overall temporal and situational conditions which frame an R\&D project. We present a Living Lab study situated in an arbitrary neighborhood of a German city which develops ICT support to foster informal help and social interaction with a special, but not exclusive, focus on elderly tenants. We demonstrate that practice-based, long-term research in a city quarter goes beyond those challenges already described in the current Living Lab and PD literature. The long-term study's positioning in a real-world context is contoured not only by a high diversity of stakeholders and their individual interests and motivation for participation but also by their individual skill sets and learning needs. These distinct and often contradictive perspectives have to be permanently counterbalanced. Thus attention has to be focused on how related strategies and decisions impact on the design of the project as well as on the final ICT product. To enable all tenants, irrespective of age and technical skill, to participate in a long-term ICT-based community development project, we applied the format of ‘experience-based PD workshops' to foster confidence in ICT usage and encourage the competency of the elderly and non-tech-savvy tenants.},
    journal = {Proceedings of the International Conference on Human Factors in Computing Systems (CHI)},
    author = {Müller, Claudia and Hornung, Dominik and Hamm, Theodor and Wulf, Volker},
    year = {2015},
    keywords = {methodology, action research, city quarter, design, elderly people, Living Lab, participatory, practice, italg, a-paper},
    pages = {2295--2304},
    }


  • Bittenbinder, S. & Winter, D. (2015)Kontextspezifisches Nutzerfeedback in einer Desktop-Anwendung

    IN Diefenbach, S., Henze, N. & Pielot, M. (Hrsg.) Berlin: De Gruyter Oldenbourg, Vol. Mensch und Computer 2015 – Proceedings, Pages: 327–330
    [BibTeX] [Abstract] [Download PDF]

    Um Softwareanwendungen mit hoher Usability und ausgezeichneter User Experience zu schaffen, müssen Produktentwickler ihre Nutzer kennen. Häufig sind jedoch Nutzer und Produktentwickler räumlich weit auseinander gelegen und so fällt es ihnen schwer, die Nutzer kennen zu lernen und mit Ihnen in Dialog zu treten. Eine Möglichkeit, raum- und zeitunabhängig zu kommunizieren, sind Feedbackkanäle innerhalb der Softwareanwendung, bei denen Nutzer im Kontext der Nutzung Kontakt zum Hersteller aufnehmen können. Während solche Feedbackmöglichkeiten bei Webanwendungen weit verbreitet sind, fehlen diese meist in Desktop-Anwendungen. Doch wie kann ein bidirektionaler Feedbackkanal in Desktop-Anwendungen aufgebaut und wie kann gezielt Feedback zu bekannten Problemstellen vom Anwender eingefordert werden?

    @article{bittenbinder_kontextspezifisches_2015,
    series = {Mensch und {Computer} 2015 – {Proceedings}},
    title = {Kontextspezifisches {Nutzerfeedback} in einer {Desktop}-{Anwendung}},
    volume = {Mensch und Computer 2015 – Proceedings},
    url = {http://dl.gi.de/handle/20.500.12116/7908},
    abstract = {Um Softwareanwendungen mit hoher Usability und ausgezeichneter User Experience zu schaffen, müssen Produktentwickler ihre Nutzer kennen. Häufig sind jedoch Nutzer und Produktentwickler räumlich weit auseinander gelegen und so fällt es ihnen schwer, die Nutzer kennen zu lernen und mit Ihnen in Dialog zu treten. Eine Möglichkeit, raum- und zeitunabhängig zu kommunizieren, sind Feedbackkanäle innerhalb der Softwareanwendung, bei denen Nutzer im Kontext der Nutzung Kontakt zum Hersteller aufnehmen können. Während solche Feedbackmöglichkeiten bei Webanwendungen weit verbreitet sind, fehlen diese meist in Desktop-Anwendungen. Doch wie kann ein bidirektionaler Feedbackkanal in Desktop-Anwendungen aufgebaut und wie kann gezielt Feedback zu bekannten Problemstellen vom Anwender eingefordert werden?},
    language = {en},
    urldate = {2021-04-16},
    journal = {Diefenbach, S., Henze, N. \& Pielot, M. (Hrsg.) Berlin: De Gruyter Oldenbourg},
    author = {Bittenbinder, Sven and Winter, Dominique},
    year = {2015},
    note = {Accepted: 2017-11-22T15:02:33Z},
    keywords = {italg},
    pages = {327--330},
    }

2014


  • Müller, C., Hornung, D. & Wulf, V. (2014)Design eines Nachbarschaftshilfeportals für ältere Mieter/-innen: Adressierung und Förderung der User Experience

    IN Medien & Altern : Zeitschrift für Forschung und Praxis, Vol. 3, Pages: 34–49
    [BibTeX]

    @article{muller_design_2014,
    title = {Design eines {Nachbarschaftshilfeportals} für ältere {Mieter}/-innen: {Adressierung} und {Förderung} der {User} {Experience}},
    volume = {3},
    number = {4},
    journal = {Medien \& Altern : Zeitschrift für Forschung und Praxis},
    author = {Müller, Claudia and Hornung, Dominik and Wulf, Volker},
    year = {2014},
    keywords = {italg},
    pages = {34--49},
    }


  • Winter, D. & Bittenbinder, S. (2014)UX-Controlling in der Produktentwicklung

    IN Stuttgart: German UPA, Vol. UP14 – Vorträge, Pages: 11
    [BibTeX] [Abstract] [Download PDF]

    User Experience ist ein entscheidender Qualitätsfaktor im Wettbewerb der Produkte um die Gunst der Nutzer. Es gilt daher Produkte zu entwickeln, die eine optimierte User Experience bieten, um die Entwicklungsressourcen eines Unternehmens effizient einzusetzen. Um diese Effizienz zu erreichen, müssen Ziele gesteckt und ihre Erreichung nachgehalten werden. Hat man in den für seine Kunden relevanten Bereichen der User Experience wirklich erreicht, was man wollte? Um diese Frage zu beantworten, hilft es ein UX-Controlling aufzubauen. In diesem werden Ziele definiert, kontrolliert und auf Erreichen geprüft. Anschließende Maßnahmen um gezielt Verbesserungen in Teilbereichen der User Experience zu gestalten runden das UX-Controlling ab. Wie aber baut man nun ein solches UX-Controlling auf? Welche Methoden müssen Verwendung finden und welche Prozesse etabliert werden?

    @article{winter_ux-controlling_2014,
    title = {{UX}-{Controlling} in der {Produktentwicklung}},
    volume = {UP14 - Vorträge},
    url = {http://dl.gi.de/handle/20.500.12116/5406},
    abstract = {User Experience ist ein entscheidender Qualitätsfaktor im Wettbewerb der Produkte um die Gunst der Nutzer. Es gilt daher Produkte zu entwickeln, die eine optimierte User Experience bieten, um die Entwicklungsressourcen eines Unternehmens effizient einzusetzen. Um diese Effizienz zu erreichen, müssen Ziele gesteckt und ihre Erreichung nachgehalten werden. Hat man in den für seine Kunden relevanten Bereichen der User Experience wirklich erreicht, was man wollte? Um diese Frage zu beantworten, hilft es ein UX-Controlling aufzubauen. In diesem werden Ziele definiert, kontrolliert und auf Erreichen geprüft. Anschließende Maßnahmen um gezielt Verbesserungen in Teilbereichen der User Experience zu gestalten runden das UX-Controlling ab.
    Wie aber baut man nun ein solches UX-Controlling auf? Welche Methoden müssen Verwendung finden und welche Prozesse etabliert werden?},
    language = {en},
    number = {User Experience},
    urldate = {2021-04-16},
    journal = {Stuttgart: German UPA},
    author = {Winter, Dominique and Bittenbinder, Sven},
    year = {2014},
    note = {Accepted: 2017-11-18T00:23:47Z
    Publisher: German UPA},
    keywords = {italg},
    pages = {11},
    }

2012


  • Budweg, S., Lewkowicz, M., Müller, C. & Schering, S. (2012)Fostering Social Interaction in AAL: Methodological reflections on the coupling of real household Living Lab and SmartHome approaches

    IN i-com, Vol. 11, Pages: 30–35 doi:10.1524/icom.2012.0035
    [BibTeX]

    @article{budweg_fostering_2012,
    title = {Fostering {Social} {Interaction} in {AAL}: {Methodological} reflections on the coupling of real household {Living} {Lab} and {SmartHome} approaches},
    volume = {11},
    issn = {1618-162X},
    doi = {10.1524/icom.2012.0035},
    number = {3},
    journal = {i-com},
    author = {Budweg, Steffen and Lewkowicz, Myriam and Müller, Claudia and Schering, Sandra},
    month = nov,
    year = {2012},
    keywords = {italg},
    pages = {30--35},
    }


  • Richter, A., Müller, C., Lewkowicz, M. & Budweg, S. (2012)Special Issue on Ambient Assisted Living

    IN i-com, Vol. 11, Pages: 1–2
    [BibTeX] [Download PDF]

    @article{richter_special_2012,
    title = {Special {Issue} on {Ambient} {Assisted} {Living}},
    volume = {11},
    url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/Special_Issue_on_Ambient_Assisted_Living.pdf},
    number = {3},
    journal = {i-com},
    author = {Richter, Alexander and Müller, Claudia and Lewkowicz, Myriam and Budweg, Steffen},
    year = {2012},
    keywords = {italg},
    pages = {1--2},
    }


  • Müller, C. & Boden, A. (2012)Neue Medien und technische Hilfen im Alltag – ein Wegweiser

    IN Broschüre im Auftrag des BMFSFJ
    [BibTeX] [Download PDF]

    @article{muller_neue_2012,
    title = {Neue {Medien} und technische {Hilfen} im {Alltag} – ein {Wegweiser}},
    url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/Neue_Medien_und_technische_Hilfen_im_Alltag.pdf},
    journal = {Broschüre im Auftrag des BMFSFJ},
    author = {Müller, Claudia and Boden, Alexander},
    year = {2012},
    keywords = {italg},
    }


  • Budweg, S., Müller, C. & Lewkowicz, M. (2012)Designing for Inter/Generational Communities. Proceedings of the 3rd International Workshop “Fostering Social Interactions in the Ageing Society”, COOP Conference 2012

    IN International Reports on Socio-Informatics (IRSI), Vol. 9
    [BibTeX]

    @article{budweg_designing_2012,
    title = {Designing for {Inter}/{Generational} {Communities}. {Proceedings} of the 3rd {International} {Workshop} “{Fostering} {Social} {Interactions} in the {Ageing} {Society}”, {COOP} {Conference} 2012},
    volume = {9},
    number = {1},
    journal = {International Reports on Socio-Informatics (IRSI)},
    author = {Budweg, Steffen and Müller, Claudia and Lewkowicz, Myriam},
    year = {2012},
    keywords = {italg},
    }


  • Müller, C., Stein, M., Wan, L., Neufeldt, C., Wulf, V. & Budweg, S. (2012)Nutzerorientierte Technikforschung und -entwicklung im Feld Ambient Assisted Living: Ergebnisse aus dem AAL-Projekt FoSIBLE

    IN Zeitschrift für Gerontologie und Geriatrie, Vol. 1
    [BibTeX]

    @article{muller_nutzerorientierte_2012,
    title = {Nutzerorientierte {Technikforschung} und -entwicklung im {Feld} {Ambient} {Assisted} {Living}: {Ergebnisse} aus dem {AAL}-{Projekt} {FoSIBLE}},
    volume = {1},
    journal = {Zeitschrift für Gerontologie und Geriatrie},
    author = {Müller, Claudia and Stein, Martin and Wan, Lin and Neufeldt, Cornelius and Wulf, Volker and Budweg, Steffen},
    year = {2012},
    keywords = {italg},
    }

2011


  • Boden, A., Müller, C. & Nett, B. (2011)Conducting a Business Ethnography in Global Software Development projects of small German enterprises

    IN Information and Software Technology, Vol. 53, Pages: 1012–1021 doi:10.1016/j.infsof.2011.01.009
    [BibTeX] [Abstract]

    Context Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods. Objective We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises. Method The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes. Results We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites. Conclusions We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.

    @article{boden_conducting_2011,
    title = {Conducting a {Business} {Ethnography} in {Global} {Software} {Development} projects of small {German} enterprises},
    volume = {53},
    doi = {10.1016/j.infsof.2011.01.009},
    abstract = {Context Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods. Objective We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises. Method The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes. Results We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites. Conclusions We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.},
    number = {9},
    journal = {Information and Software Technology},
    author = {Boden, Alexander and Müller, Claudia and Nett, Bernhard},
    year = {2011},
    keywords = {Methodology, Business Ethnography, Global Software Engineering, Offshoring, Qualitative research, Small to medium-sized enterprises, italg},
    pages = {1012--1021},
    }

2009


  • Reuter, C., Pipek, V., Mueller, C. & Müller, C. (2009)Avoiding crisis in communication: a computer-supported training approach for emergency management

    IN International Journal of Emergency Management (IJEM), Vol. 6, Pages: 356–368
    [BibTeX] [Abstract] [Download PDF]

    Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.

    @article{reuter_avoiding_2009,
    title = {Avoiding crisis in communication: a computer-supported training approach for emergency management},
    volume = {6},
    url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571},
    abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.},
    number = {3-4},
    journal = {International Journal of Emergency Management (IJEM)},
    author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia},
    year = {2009},
    keywords = {collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, cscw, CSCW, electricity provider, electricity providers, emergency management, Germany, HCI, interorganisational training., management systems, RWE, italg},
    pages = {356--368},
    }


  • Müller, C., Lewkowicz, M., Pipek, V. & Rohde, M. (2009)Enhancing Interaction Spaces by Social Media for the Elderly

    IN International Reports on Socio-Informatics (IRSI), Vol. 6, Pages: 3–7
    [BibTeX] [Abstract] [Download PDF]

    The extension of CSCW research towards new domains, such as the home, has brought up many ideas to support ageing in place. However, the social wellbeing as a pivotal pillar of healthiness besides physical and psychical health has not gained much attention yet. With a workshop at the European Conference on Computer-Supported Cooperative Work in 2009, we opened a forum for research in the area of social wellbeing of the elderly by means of focusing on social media. By bringing together CSCW and social media researchers we wish to open up discussions on the development of new interaction and coordination spaces for wellbeing and social support which enhance the spaces of physical home environments.

    @article{muller_enhancing_2009,
    title = {Enhancing {Interaction} {Spaces} by {Social} {Media} for the {Elderly}},
    volume = {6},
    url = {http://www.iisi.de/international-reports-on-socio-informatics-irsi/},
    abstract = {The extension of CSCW research towards new domains, such as the home, has brought up many ideas to support ageing in place. However, the social wellbeing as a pivotal pillar of healthiness besides physical and psychical health has not gained much attention yet. With a workshop at the European Conference on Computer-Supported Cooperative Work in 2009, we opened a forum for research in the area of social wellbeing of the elderly by means of focusing on social media. By bringing together CSCW and social media researchers we wish to open up discussions on the development of new interaction and coordination spaces for wellbeing and social support which enhance the spaces of physical home environments.},
    number = {3},
    journal = {International Reports on Socio-Informatics (IRSI)},
    author = {Müller, Claudia and Lewkowicz, Myriam and Pipek, Volkmar and Rohde, Markus},
    year = {2009},
    keywords = {italg},
    pages = {3--7},
    }


  • Reuter, C., Pipek, V. & Müller, C. (2009)Avoiding crisis in communication: a computer-supported training approach for emergency management

    IN International Journal of Emergency Management (IJEM), Vol. 6, Pages: 356–368
    [BibTeX] [Abstract] [Download PDF]

    Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.

    @article{reuter_avoiding_2009-1,
    title = {Avoiding crisis in communication: a computer-supported training approach for emergency management},
    volume = {6},
    url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571},
    abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.},
    number = {3-4},
    journal = {International Journal of Emergency Management (IJEM)},
    author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia},
    year = {2009},
    keywords = {collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, cscw, CSCW, electricity provider, electricity providers, emergency management, Germany, interorganisational training., management systems, RWE, italg},
    pages = {356--368},
    }