Publikationen
2021
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Struzek, D., Cerna, K., Paluch, R., Bittenbinder, S., Müller, C. & Reuter, A. (2021)Designing for New Forms of Vulnerability: Exploring transformation and empowerment in times of COVID-19
, Pages: 1–5 doi:10.1145/3411763.3441339
[BibTeX] [Download PDF]@inproceedings{struzek_designing_2021, title = {Designing for {New} {Forms} of {Vulnerability}: {Exploring} transformation and empowerment in times of {COVID}-19}, volume = {Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems}, url = {https://dl.acm.org/doi/10.1145/3411763.3441339}, doi = {10.1145/3411763.3441339}, author = {Struzek, David and Cerna, Katerina and Paluch, Richard and Bittenbinder, Sven and Müller, Claudia and Reuter, A}, month = may, year = {2021}, keywords = {italg}, pages = {1--5}, }
2020
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Gashi, S., Kaspar, H., Müller, C., Pelzelmayer, K., Schürch, A. & van Holten, K. (2020)Partizipative Forschung im Lockdown
IN Feminist research practice in geography, Pages: 43–48
[BibTeX] [Download PDF]@article{gashi_partizipative_2020, series = {Feministische {Geo}-{RundMail}}, title = {Partizipative {Forschung} im {Lockdown}}, url = {https://boris.unibe.ch/147962/1/FeministGeoRundMail_Ausgabe83.pdf}, number = {83}, journal = {Feminist research practice in geography}, author = {Gashi, Shkumbin and Kaspar, Heidi and Müller, Claudia and Pelzelmayer, Katharina and Schürch, Anita and van Holten, Karin}, month = sep, year = {2020}, keywords = {italg}, pages = {43--48}, } -
Cerna, K., Weilenmann, A., Ivarsson, J., Rysedt, H., Sigridur Islind, A., Lundin, J. & Steineck, G. (2020)Nurses’ work practices in design: managing the complexity of pain
IN Journal of Workplace Learning, Vol. 32, Pages: 135–146 doi:10.1108/JWL-05-2019-0062
[BibTeX] [Abstract] [Download PDF]Purpose The purpose of this study is to understand the activities in nurses’ work practices in relation to the design process of a self-monitoring application. Design/methodology/approach A design ethnographic approach was applied in this study. Findings To solve the problem of translating highly qualitative phenomena, such as pain, into the particular abstract features of a self-monitoring application, design participants had to balance these two aspects by managing complexity. In turn, the nurses’ work practices have changed because it now involves a new activity based on a different logic than the nurses’ traditional work practices. Originality/value This study describes a new activity included in nurses’ work practices when the nurses became part of a design process. This study introduces a novel way on how to gain a deeper understanding of existing professional practice through a detailed study of activities taking place in a design process. This study explores the possible implications for nurses’ professional practices when they participate in a self-monitoring application design process.
@article{cerna_nurses_2020, title = {Nurses’ work practices in design: managing the complexity of pain}, volume = {32}, issn = {1366-5626}, shorttitle = {Nurses’ work practices in design}, url = {https://doi.org/10.1108/JWL-05-2019-0062}, doi = {10.1108/JWL-05-2019-0062}, abstract = {Purpose The purpose of this study is to understand the activities in nurses’ work practices in relation to the design process of a self-monitoring application. Design/methodology/approach A design ethnographic approach was applied in this study. Findings To solve the problem of translating highly qualitative phenomena, such as pain, into the particular abstract features of a self-monitoring application, design participants had to balance these two aspects by managing complexity. In turn, the nurses’ work practices have changed because it now involves a new activity based on a different logic than the nurses’ traditional work practices. Originality/value This study describes a new activity included in nurses’ work practices when the nurses became part of a design process. This study introduces a novel way on how to gain a deeper understanding of existing professional practice through a detailed study of activities taking place in a design process. This study explores the possible implications for nurses’ professional practices when they participate in a self-monitoring application design process.}, number = {2}, urldate = {2021-04-15}, journal = {Journal of Workplace Learning}, author = {Cerna, Katerina and Weilenmann, Alexandra and Ivarsson, Jonas and Rysedt, Hans and Sigridur Islind, Anna and Lundin, Johan and Steineck, Gunnar}, month = jan, year = {2020}, note = {Publisher: Emerald Publishing Limited}, keywords = {Learning, italg, Design ethnography, Information Technology, Managing complexity, Nurses, Pain, Professional practice, Self-monitoring application, Technological change, Workplace learning}, pages = {135--146}, } -
Hohmann, V., Paluch, R., Krueger, M., Meis, M. & Grimm, G. (2020)The Virtual Reality Lab: Realization and Application of Virtual Sound Environments.
IN Ear and hearing, Vol. 41 Suppl 1, Pages: 31S–38S doi:10.1097/AUD.0000000000000945
[BibTeX] [Abstract]To assess perception with and performance of modern and future hearing devices with advanced adaptive signal processing capabilities, novel evaluation methods are required that go beyond already established methods. These novel methods will simulate to a certain extent the complexity and variability of acoustic conditions and acoustic communication styles in real life. This article discusses the current state and the perspectives of virtual reality technology use in the lab for designing complex audiovisual communication environments for hearing assessment and hearing device design and evaluation. In an effort to increase the ecological validity of lab experiments, that is, to increase the degree to which lab data reflect real-life hearing-related function, and to support the development of improved hearing-related procedures and interventions, this virtual reality lab marks a transition from conventional (audio-only) lab experiments to the field. The first part of the article introduces and discusses the notion of the communication loop as a theoretical basis for understanding the factors that are relevant for acoustic communication in real life. From this, requirements are derived that allow an assessment of the extent to which a virtual reality lab reflects these factors, and which may be used as a proxy for ecological validity. The most important factor of real-life communication identified is a closed communication loop among the actively behaving participants. The second part of the article gives an overview of the current developments towards a virtual reality lab at Oldenburg University that aims at interactive and reproducible testing of subjects with and without hearing devices in challenging communication conditions. The extent to which the virtual reality lab in its current state meets the requirements defined in the first part is discussed, along with its limitations and potential further developments. Finally, data are presented from a qualitative study that compared subject behavior and performance in two audiovisual environments presented in the virtual reality lab-a street and a cafeteria-with the corresponding field environments. The results show similarities and differences in subject behavior and performance between the lab and the field, indicating that the virtual reality lab in its current state marks a step towards more ecological validity in lab-based hearing and hearing device research, but requires further development towards higher levels of ecological validity.
@article{hohmann_virtual_2020, title = {The {Virtual} {Reality} {Lab}: {Realization} and {Application} of {Virtual} {Sound} {Environments}.}, volume = {41 Suppl 1}, issn = {1538-4667 (Electronic)}, doi = {10.1097/AUD.0000000000000945}, abstract = {To assess perception with and performance of modern and future hearing devices with advanced adaptive signal processing capabilities, novel evaluation methods are required that go beyond already established methods. These novel methods will simulate to a certain extent the complexity and variability of acoustic conditions and acoustic communication styles in real life. This article discusses the current state and the perspectives of virtual reality technology use in the lab for designing complex audiovisual communication environments for hearing assessment and hearing device design and evaluation. In an effort to increase the ecological validity of lab experiments, that is, to increase the degree to which lab data reflect real-life hearing-related function, and to support the development of improved hearing-related procedures and interventions, this virtual reality lab marks a transition from conventional (audio-only) lab experiments to the field. The first part of the article introduces and discusses the notion of the communication loop as a theoretical basis for understanding the factors that are relevant for acoustic communication in real life. From this, requirements are derived that allow an assessment of the extent to which a virtual reality lab reflects these factors, and which may be used as a proxy for ecological validity. The most important factor of real-life communication identified is a closed communication loop among the actively behaving participants. The second part of the article gives an overview of the current developments towards a virtual reality lab at Oldenburg University that aims at interactive and reproducible testing of subjects with and without hearing devices in challenging communication conditions. The extent to which the virtual reality lab in its current state meets the requirements defined in the first part is discussed, along with its limitations and potential further developments. Finally, data are presented from a qualitative study that compared subject behavior and performance in two audiovisual environments presented in the virtual reality lab-a street and a cafeteria-with the corresponding field environments. The results show similarities and differences in subject behavior and performance between the lab and the field, indicating that the virtual reality lab in its current state marks a step towards more ecological validity in lab-based hearing and hearing device research, but requires further development towards higher levels of ecological validity.}, language = {eng}, number = {Suppl 1}, journal = {Ear and hearing}, author = {Hohmann, Volker and Paluch, Richard and Krueger, Melanie and Meis, Markus and Grimm, Giso}, year = {2020}, pmid = {33105257}, keywords = {italg}, pages = {31S--38S}, } -
Ertl, T., Aal, K., Diraoui, H., Tolmie, P. & Wulf, V. (2020)Psychosocial ICT: The Potential, Challenges and Benefits of Self-help Tools for Refugees with Negative Mental Stress
doi:10.18420/ecscw2020_ep11
[BibTeX] [Abstract] [Download PDF]Information and Communication Technology (ICT) has penetrated almost all areas of life today and has the potential to create positive change. This paper addresses the opportunities offered by ICT for improving the resilience and psychosocial well-being of refugees who have experienced mentally stressful events when forced to leave their home country and seek shelter in a different host country. We want to distinguish between perceived stress and clinically-defined trauma, for which therapeutic interventions require direct personal contact with psychological experts. However, we also want to focus on the digital possibilities that currently exist to support establishing this kind of personal connection. Many refugees need to seek psychological help, but social, economic and cultural barriers hold them back. Our qualitative study with refugees, psychologists and volunteers provides insights into how refugees deal with their mental issues and the challenges they face in everyday life. We aim to show that ICT can play a major role in terms of addressing awareness and self-empowerment as an entry point for this vulnerable group. We also discuss the potential challenges and benefits of ICT for refugees seeking to recover their mental stability.
@article{ertl_psychosocial_2020, title = {Psychosocial {ICT}: {The} {Potential}, {Challenges} and {Benefits} of {Self}-help {Tools} for {Refugees} with {Negative} {Mental} {Stress}}, issn = {2510-2591}, shorttitle = {Psychosocial {ICT}}, url = {https://dl.eusset.eu/handle/20.500.12015/3404}, doi = {10.18420/ecscw2020_ep11}, abstract = {Information and Communication Technology (ICT) has penetrated almost all areas of life today and has the potential to create positive change. This paper addresses the opportunities offered by ICT for improving the resilience and psychosocial well-being of refugees who have experienced mentally stressful events when forced to leave their home country and seek shelter in a different host country. We want to distinguish between perceived stress and clinically-defined trauma, for which therapeutic interventions require direct personal contact with psychological experts. However, we also want to focus on the digital possibilities that currently exist to support establishing this kind of personal connection. Many refugees need to seek psychological help, but social, economic and cultural barriers hold them back. Our qualitative study with refugees, psychologists and volunteers provides insights into how refugees deal with their mental issues and the challenges they face in everyday life. We aim to show that ICT can play a major role in terms of addressing awareness and self-empowerment as an entry point for this vulnerable group. We also discuss the potential challenges and benefits of ICT for refugees seeking to recover their mental stability.}, language = {en}, urldate = {2021-04-15}, author = {Ertl, Tanja and Aal, Konstantin and Diraoui, Hoda and Tolmie, Peter and Wulf, Volker}, year = {2020}, note = {Accepted: 2020-06-05T23:52:33Z Publisher: European Society for Socially Embedded Technologies (EUSSET)}, keywords = {italg}, } -
Engelbutzeder, P., Cerna, K., Randall, D., Lawo, D., Müller, C., Stevens, G. & Wulf, V. (2020)Investigating the use of digital artifacts in a community project of sustainable food practices: ‚My chili blossoms‘
New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 1–4 doi:10.1145/3419249.3420089
[BibTeX] [Abstract] [Download PDF]Research on food practices has become more common among scholars of HCI in recent years. Human-Food-Interaction (HFI) looks into the interplay of humans, food and technology. HFI, even so, has paid relatively little attention to the more collective elements of food practice, including social bonding [1]. The modest project we describe below aimed to say something about the use of digital artifacts to support community engagement for sustainable food practices. We participated, as action researchers (see [2]) in a grassroots movement that instigated a project around learning about food growing, using digital means to bring interested people together during times of physical distancing: In the project Vegetables seek a home, people from various backgrounds ‘adopted’ a chili-plant, they are invited to share what they like in a Telegram-Group, and to get learning-modules via a mailing-list. Through an analysis of the communal effort to actualize the project (video-calls, Telegram, wechange.de) and the content of the Telegram-Group for the chili-plant adopting parents and experts, we suggest some design implications for grassroots communities and sustainable food practice. In future research we intend an iterative design to support the community and its project, utilizing Holmgren’s 12 principles of permaculture design.
@inproceedings{engelbutzeder_investigating_2020, address = {New York, NY, USA}, series = {{NordiCHI} '20}, title = {Investigating the use of digital artifacts in a community project of sustainable food practices: '{My} chili blossoms'}, isbn = {978-1-4503-7579-5}, shorttitle = {Investigating the use of digital artifacts in a community project of sustainable food practices}, url = {https://doi.org/10.1145/3419249.3420089}, doi = {10.1145/3419249.3420089}, abstract = {Research on food practices has become more common among scholars of HCI in recent years. Human-Food-Interaction (HFI) looks into the interplay of humans, food and technology. HFI, even so, has paid relatively little attention to the more collective elements of food practice, including social bonding [1]. The modest project we describe below aimed to say something about the use of digital artifacts to support community engagement for sustainable food practices. We participated, as action researchers (see [2]) in a grassroots movement that instigated a project around learning about food growing, using digital means to bring interested people together during times of physical distancing: In the project Vegetables seek a home, people from various backgrounds ‘adopted’ a chili-plant, they are invited to share what they like in a Telegram-Group, and to get learning-modules via a mailing-list. Through an analysis of the communal effort to actualize the project (video-calls, Telegram, wechange.de) and the content of the Telegram-Group for the chili-plant adopting parents and experts, we suggest some design implications for grassroots communities and sustainable food practice. In future research we intend an iterative design to support the community and its project, utilizing Holmgren's 12 principles of permaculture design.}, urldate = {2021-04-15}, booktitle = {Proceedings of the 11th {Nordic} {Conference} on {Human}-{Computer} {Interaction}: {Shaping} {Experiences}, {Shaping} {Society}}, publisher = {Association for Computing Machinery}, author = {Engelbutzeder, Philip and Cerna, Katerina and Randall, Dave and Lawo, Dennis and M\üller, Claudia and Stevens, Gunnar and Wulf, Volker}, month = oct, year = {2020}, keywords = {Community, Learning, Sustainability, italg, Food, Grassroots, HFI, Sustainable HCI}, pages = {1--4}, } -
Cerna, K., Dickel, M., Müller, C., Kärnä, E., Gallistl, V., Kolland, F., Reuter, V., Naegele, G., Bevilacqua, R., Kaspar, H. & Otto, U. (2020)Learning for life: Designing for sustainability of tech-learning networks of older adults
IN European Society for Socially Embedded Technologies (EUSSET), Vol. vol. 4, no. 2, Pages: 12 doi:10.18420/ecscw2020_ws04
[BibTeX] [Abstract] [Download PDF]In today’s complex society we need to learn on a daily basis during our whole life, especially when it comes to new digital tools on which our lives are increasingly more dependent. However, the way digital tools are designed is not well adjusted to learning how to use these tools in the later part of life. As a result, many older adults struggle with the integration of digital tools into their daily lives. Recently, older adults started to be involved in design through sustainable participatory approaches. However, this group is very heterogeneous and characterised by varied needs that have to be addressed with a fitting approach that is currently missing in E/CSCW and participatory design. In this workshop we therefore want to bring together researchers from different disciplines to develop new approaches that will help us to design for sustainable tech-learning networks of older adults. ECSCW and related participatory design approaches have a long history of collaboration with different disciplines. Our workshop hence addresses the issues of how we can better understand supporting learning for life of tech-communities of older adults from an interdisciplinary perspective in the context of sustainable participatory design. The workshop participants will therefore have an opportunity to learn about the challenges and opportunities related to learning for life of tech-communities of older adults in the context of sustainable participatory design as well as to reflect over their own disciplinary position in relation to this topic.
@article{cerna_learning_2020, series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}}, title = {Learning for life: {Designing} for sustainability of tech-learning networks of older adults}, volume = {vol. 4, no. 2}, issn = {2510-2591}, shorttitle = {Learning for life}, url = {https://dl.eusset.eu/handle/20.500.12015/4062}, doi = {10.18420/ecscw2020_ws04}, abstract = {In today’s complex society we need to learn on a daily basis during our whole life, especially when it comes to new digital tools on which our lives are increasingly more dependent. However, the way digital tools are designed is not well adjusted to learning how to use these tools in the later part of life. As a result, many older adults struggle with the integration of digital tools into their daily lives. Recently, older adults started to be involved in design through sustainable participatory approaches. However, this group is very heterogeneous and characterised by varied needs that have to be addressed with a fitting approach that is currently missing in E/CSCW and participatory design. In this workshop we therefore want to bring together researchers from different disciplines to develop new approaches that will help us to design for sustainable tech-learning networks of older adults. ECSCW and related participatory design approaches have a long history of collaboration with different disciplines. Our workshop hence addresses the issues of how we can better understand supporting learning for life of tech-communities of older adults from an interdisciplinary perspective in the context of sustainable participatory design. The workshop participants will therefore have an opportunity to learn about the challenges and opportunities related to learning for life of tech-communities of older adults in the context of sustainable participatory design as well as to reflect over their own disciplinary position in relation to this topic.}, language = {en}, urldate = {2021-04-15}, journal = {European Society for Socially Embedded Technologies (EUSSET)}, author = {Cerna, Katerina and Dickel, Martin and Müller, Claudia and Kärnä, Eija and Gallistl, Vera and Kolland, Franz and Reuter, Verena and Naegele, Gerhard and Bevilacqua, Roberta and Kaspar, Heidi and Otto, Ulrich}, year = {2020}, note = {Accepted: 2020-06-15T07:28:12Z Publisher: European Society for Socially Embedded Technologies (EUSSET)}, keywords = {italg}, pages = {12}, } -
Cerna, K., Dickel, M., Müller, C., Kärnä, E., Gallistl, V., Kolland, F. & Reu, V. (2020)Learning for life: Designing for sustainability of tech-learning networks of older adults
, Publisher: European Society for Socially Embedded Technologies (EUSSET), Pages: 6
[BibTeX] [Abstract]In this position paper, we take a concept – or parts of it – and run away with it (Mol 2002) to explore its potential to better understand the non/appropriation of technologies by people in later life. We introduce the concept of the city as a machine for learning developed by Colin McFarlane (2011) in the field of urban studies. We identify elements we consider inspiring for the study of socio-technical systems, translate them to smaller entities of human-technology interactions and test their usability to analyze how older people in later life integrate digital technologies in their everyday lives. We do so from two distinct vantage points, i.e. empirical contexts: A participatory design project of a neighborhood platform and related privacy issues from the perspective of older tenants, and the introduction of a new automated emergency call system in seniors’ apartments in a serviced senior living facility. We conclude with the suggestion to understand the concept “machine for learning” as a normative notion and a claim to accept the challenge it implies.
@inproceedings{cerna_learning_2020-1, title = {Learning for life: {Designing} for sustainability of tech-learning networks of older adults}, abstract = {In this position paper, we take a concept – or parts of it – and run away with it (Mol 2002) to explore its potential to better understand the non/appropriation of technologies by people in later life. We introduce the concept of the city as a machine for learning developed by Colin McFarlane (2011) in the field of urban studies. We identify elements we consider inspiring for the study of socio-technical systems, translate them to smaller entities of human-technology interactions and test their usability to analyze how older people in later life integrate digital technologies in their everyday lives. We do so from two distinct vantage points, i.e. empirical contexts: A participatory design project of a neighborhood platform and related privacy issues from the perspective of older tenants, and the introduction of a new automated emergency call system in seniors’ apartments in a serviced senior living facility. We conclude with the suggestion to understand the concept “machine for learning” as a normative notion and a claim to accept the challenge it implies.}, language = {en}, booktitle = {Proceedings of 18th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}}, publisher = {European Society for Socially Embedded Technologies (EUSSET)}, author = {Cerna, Katerina and Dickel, Martin and Müller, Claudia and Kärnä, Eija and Gallistl, Vera and Kolland, Franz and Reu, Verena}, year = {2020}, keywords = {italg}, pages = {6}, } -
Li, Q., Tolmie, P., Weibert, A., Schorch, M., Müller, C. & Wulf, V. (2020)E-Portfolio: value tensions encountered in documenting design case studies
IN Ethics and Information Technology, Pages: 5
[BibTeX] [Abstract]We present here the “e-Portfolio” concept, which aims to provide access to documented design case studies of design researchers’ practices. Our e-Portfolio has its origins in Grounded Design. We examine here how the e-Portfolio concept grew out of Grounded Design, the way it instantiates values, and how it contributes to our understanding of the ways in which shifting values in practice can have an impact beyond the individual.
@article{li_e-portfolio_2020, title = {E-{Portfolio}: value tensions encountered in documenting design case studies}, abstract = {We present here the “e-Portfolio” concept, which aims to provide access to documented design case studies of design researchers’ practices. Our e-Portfolio has its origins in Grounded Design. We examine here how the e-Portfolio concept grew out of Grounded Design, the way it instantiates values, and how it contributes to our understanding of the ways in which shifting values in practice can have an impact beyond the individual.}, language = {en}, journal = {Ethics and Information Technology}, author = {Li, Qinyu and Tolmie, Peter and Weibert, Anne and Schorch, Marén and Müller, Claudia and Wulf, Volker}, year = {2020}, keywords = {italg}, pages = {5}, } -
Paluch, R. (2020)Technical and Affective Practices. An Investigation of Service Robots in Nursing Environments
doi:10.18420/ecscw2020_dc08
[BibTeX] [Abstract] [Download PDF]This overview explains the first steps of a participatory design project. The aim is to evaluate a service robot for nursing with a qualitative approach and to explore technical and affective practices. The data will be analyzed with practice theory related to the grounded design paradigm. Expert interviews with five care workers and five IT specialists in the field of robotics will be conducted during 2020. Afterwards a series of participatory workshops with participants in need will be carried out focusing on the practices related to robots in caring settings.
@article{paluch_technical_2020, title = {Technical and {Affective} {Practices}. {An} {Investigation} of {Service} {Robots} in {Nursing} {Environments}}, issn = {2510-2591}, url = {https://dl.eusset.eu/handle/20.500.12015/4052}, doi = {10.18420/ecscw2020_dc08}, abstract = {This overview explains the first steps of a participatory design project. The aim is to evaluate a service robot for nursing with a qualitative approach and to explore technical and affective practices. The data will be analyzed with practice theory related to the grounded design paradigm. Expert interviews with five care workers and five IT specialists in the field of robotics will be conducted during 2020. Afterwards a series of participatory workshops with participants in need will be carried out focusing on the practices related to robots in caring settings.}, language = {en}, urldate = {2021-04-16}, author = {Paluch, Richard}, year = {2020}, note = {Accepted: 2020-06-09T15:13:50Z Publisher: European Society for Socially Embedded Technologies (EUSSET)}, keywords = {italg}, } -
Pinatti de Carvalho, A. F., Bittenbinder, S., Müller, C., David, N., Hansen, B. & Wulf, V. (2020)Fostering Accessibility at the Workplace through Community-based Participatory Research
IN European Society for Socially Embedded Technologies (EUSSET), Vol. 4, no. 2, Pages: 13 doi:10.18420/ecscw2020_ws07
[BibTeX] [Abstract] [Download PDF]This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.
@article{pinatti_de_carvalho_fostering_2020, series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}}, title = {Fostering {Accessibility} at the {Workplace} through {Community}-based {Participatory} {Research}}, volume = {4, no. 2}, issn = {2510-2591}, url = {https://dl.eusset.eu/handle/20.500.12015/4065}, doi = {10.18420/ecscw2020_ws07}, abstract = {This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.}, language = {en}, urldate = {2021-04-16}, journal = {European Society for Socially Embedded Technologies (EUSSET)}, author = {Pinatti de Carvalho, Aparecido Fabiano and Bittenbinder, Sven and Müller, Claudia and David, Nadia and Hansen, Bente and Wulf, Volker}, year = {2020}, note = {Accepted: 2020-06-15T07:28:13Z Publisher: European Society for Socially Embedded Technologies (EUSSET)}, keywords = {italg}, pages = {13}, } -
Kurz, D., Grzegorzek, M., Müller, C. & Struzek, D. (2020)Selbstbestimmt im Alter mit neuer Technik Voneinander lernen im Forschungsprojekt Cognitive Village Vernetztes Dorf
IN Forschungskolleg Siegen (Hrsg.), Vol. 1, Pages: 15
[BibTeX] [Download PDF]@article{kurz_selbstbestimmt_2020, title = {Selbstbestimmt im {Alter} mit neuer {Technik} {Voneinander} lernen im {Forschungsprojekt} {Cognitive} {Village} {Vernetztes} {Dorf}}, volume = {1}, issn = {ISBN: 978-3-9818314-4-3}, url = {http://www.fokos.de/wissenplus}, language = {deutsch}, journal = {Forschungskolleg Siegen (Hrsg.)}, author = {Kurz, Dana and Grzegorzek, Marcin and Müller, Claudia and Struzek, David}, year = {2020}, keywords = {italg}, pages = {15}, } -
Cerna, K. & Müller, C. (2020)From Design Space to Learning Place: Conceptualization for Meta Design Space for and with Older Adults
IN International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Vol. 17, Pages: 38–47
[BibTeX] [Download PDF]@article{cerna_design_2020, title = {From {Design} {Space} to {Learning} {Place}: {Conceptualization} for {Meta} {Design} {Space} for and with {Older} {Adults}}, volume = {17}, url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf}, number = {2}, journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)}, author = {Cerna, Katerina and Müller, Claudia}, year = {2020}, keywords = {italg}, pages = {38--47}, } -
Cerna, K. & Müller, C. (2020)Learning for Life: A Workshop Report
IN International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Vol. 17, Pages: 5–9
[BibTeX] [Download PDF]@article{cerna_learning_2020-2, title = {Learning for {Life}: {A} {Workshop} {Report}}, volume = {17}, url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf}, number = {2}, journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)}, author = {Cerna, Katerina and Müller, Claudia}, year = {2020}, keywords = {italg}, pages = {5--9}, } -
Kaspar, H. & Müller, C. (2020)Socio-technical systems as “machines for learning”
IN International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Vol. 17, Pages: 10–19
[BibTeX] [Download PDF]@article{kaspar_socio-technical_2020, title = {Socio-technical systems as “machines for learning”}, volume = {17}, url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf}, number = {2}, journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)}, author = {Kaspar, Heidi and Müller, Claudia}, year = {2020}, keywords = {italg}, pages = {10--19}, }
2019
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Struzek, D., Dickel, M., Randall, D. & Müller, C. (2019)How live streaming church services promotes social participation in rural areas
IN Interactions, Vol. 27, Pages: 64–69 doi:10.1145/3373263
[BibTeX] [Download PDF]@article{struzek_how_2019, title = {How live streaming church services promotes social participation in rural areas}, volume = {27}, issn = {1072-5520}, url = {https://doi.org/10.1145/3373263}, doi = {10.1145/3373263}, number = {1}, urldate = {2021-04-16}, journal = {Interactions}, author = {Struzek, David and Dickel, Martin and Randall, Dave and Müller, Claudia}, month = dec, year = {2019}, keywords = {italg}, pages = {64--69}, } -
Ertl, T., Taugerbeck, S., Esau, M., Aal, K., Tolmie, P. & Wulf, V. (2019)The Social Mile – How (Psychosocial) ICT can Help to Promote Resocialization and to Overcome Prison
IN Proceedings of the ACM on Human-Computer Interaction, Vol. 3, Pages: 248:1–248:31 doi:10.1145/3370270
[BibTeX] [Abstract] [Download PDF]There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.
@article{ertl_social_2019, title = {The {Social} {Mile} - {How} ({Psychosocial}) {ICT} can {Help} to {Promote} {Resocialization} and to {Overcome} {Prison}}, volume = {3}, url = {https://doi.org/10.1145/3370270}, doi = {10.1145/3370270}, abstract = {There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.}, number = {GROUP}, urldate = {2021-04-16}, journal = {Proceedings of the ACM on Human-Computer Interaction}, author = {Ertl, Tanja and Taugerbeck, Sebastian and Esau, Margarita and Aal, Konstantin and Tolmie, Peter and Wulf, Volker}, month = dec, year = {2019}, keywords = {cscw, qualitative research, italg, ai-infused, digital participation, prison, prisoners, psychosocial ict, smart mirror, social participation, voice-based technology}, pages = {248:1--248:31}, } -
Müller, C. (2019)Keynote «Ältere Menschen und Digitalisierung».
, Ludwigshafen
[BibTeX]@book{muller_keynote_2019, address = {Ludwigshafen}, title = {Keynote «Ältere {Menschen} und {Digitalisierung}».}, author = {Müller, Claudia}, year = {2019}, keywords = {italg}, } -
Müller, C., Kasper, H., Pelzelmayer, K., van Holten, K., Struzek, D. & Dickel, M. (2019)Designing for Sustainable Caring Communities – the CareComLabs Framework
doi:10.18420/ecscw2019_p09
[BibTeX] [Abstract] [Download PDF]The CareComLabs framework intends to provide a design and research space which in the long-term has the potential for setting up a collaborative learning space which serves both, a fruitful environment for developing appropriate socio-technical measures for ageing and caring at home, and to create structures which help the patients and community stakeholders in sustaining practices in the long-term, after the end of the project.
@article{muller_designing_2019-1, title = {Designing for {Sustainable} {Caring} {Communities} – the {CareComLabs} {Framework}}, issn = {2510-2591}, url = {https://dl.eusset.eu/handle/20.500.12015/3280}, doi = {10.18420/ecscw2019_p09}, abstract = {The CareComLabs framework intends to provide a design and research space which in the long-term has the potential for setting up a collaborative learning space which serves both, a fruitful environment for developing appropriate socio-technical measures for ageing and caring at home, and to create structures which help the patients and community stakeholders in sustaining practices in the long-term, after the end of the project.}, language = {en}, urldate = {2021-04-16}, author = {Müller, Claudia and Kasper, Heidi and Pelzelmayer, Katharina and van Holten, Karin and Struzek, David and Dickel, Martin}, year = {2019}, note = {Accepted: 2019-05-22T04:07:28Z Publisher: European Society for Socially Embedded Technologies (EUSSET)}, keywords = {italg}, } -
Müller, C. (2019)Introduction to the thematic focus “Socio-Informatics”
IN Media in Action, Pages: 9–16
[BibTeX]@article{muller_introduction_2019, title = {Introduction to the thematic focus “{Socio}-{Informatics}”}, number = {1}, journal = {Media in Action}, author = {Müller, Claudia}, year = {2019}, keywords = {italg}, pages = {9--16}, } -
Cerna, K., Lundin, J., Islind, A. S. & Steineck, G. (2019)Supporting Appropriation of Self- Monitoring Tools in Clinical Settings: The Case of Pain in Cancer Rehabilitation
IN European Society for Socially Embedded Technologies (EUSSET) doi:10.18420/ecscw2019_p01
[BibTeX] [Abstract] [Download PDF]Self-monitoring tools, which support clinicians’ work through collection of patient generated data, have been used increasingly in chronic care. Their appropriation by the patients is crucial but at the same time can be problematic, as unexpected use of tools used as a support for clinical decisions might lead to wrong decisions. In this poster, we present preliminary findings from an ethnographic study from a pelvic cancer rehabilitation clinic. We present an empirical example of a patient who appropriated a self-monitoring application to register her pain in an unexpected way. Our findings aim to understand better how to support appropriation of self-monitoring tool in a clinical setting.
@article{cerna_supporting_2019-1, series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}}, title = {Supporting {Appropriation} of {Self}- {Monitoring} {Tools} in {Clinical} {Settings}: {The} {Case} of {Pain} in {Cancer} {Rehabilitation}}, issn = {2510-2591}, shorttitle = {Supporting {Appropriation} of {Self}- {Monitoring} {Tools} in {Clinical} {Settings}}, url = {https://dl.eusset.eu/handle/20.500.12015/3286}, doi = {10.18420/ecscw2019_p01}, abstract = {Self-monitoring tools, which support clinicians’ work through collection of patient generated data, have been used increasingly in chronic care. Their appropriation by the patients is crucial but at the same time can be problematic, as unexpected use of tools used as a support for clinical decisions might lead to wrong decisions. In this poster, we present preliminary findings from an ethnographic study from a pelvic cancer rehabilitation clinic. We present an empirical example of a patient who appropriated a self-monitoring application to register her pain in an unexpected way. Our findings aim to understand better how to support appropriation of self-monitoring tool in a clinical setting.}, language = {en}, urldate = {2021-04-16}, journal = {European Society for Socially Embedded Technologies (EUSSET)}, author = {Cerna, Katerina and Lundin, Johan and Islind, Anna Sigridur and Steineck, Gunnar}, year = {2019}, note = {Accepted: 2019-05-22T04:07:29Z Publisher: European Society for Socially Embedded Technologies (EUSSET)}, keywords = {italg}, } -
Cerna, K., Ivarsson, J., Weilenmann, A. & Steineck, G. (2019)Supporting self-management of radiation-induced bowel and bladder dysfunction in pelvic-cancer rehabilitation: An ethnographic study
IN Journal of Clinical Nursing, Vol. 28, Pages: 2624–2634 doi:https://doi.org/10.1111/jocn.14849
[BibTeX] [Abstract] [Download PDF]Aims and objectives To describe and understand strategies that oncological nurses use to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients. Background Nurse-led self-management of radiation-induced bowel and bladder issues holds the potential to support cancer survivors. Design An ethnographic approach was applied in this study, which adhered to Consolidated Criteria for Reporting Qualitative Research (COREQ) guidelines. Methods Data collection was conducted in Sweden between October 2015–April 2018, involving observations of nurses’ daily work, formal and informal interviews, individual and group interviews, and reviews of relevant documents used in the studied practice. Furthermore, 15 supportive nurse–patient talks were observed, and an ethnographic analysis was performed. Results The analysis identified the following three categories of nursing strategies that support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients: encouraging self-reflection, tailoring solutions together and keeping patients motivated. Nurses and patients jointly make sense of patients’ symptoms using data that patients collect about themselves. Based on their shared understanding, they can co-create solutions to meet each individual patient’s needs and develop routines to keep the patient motivated in performing the devised solutions. Conclusions The results indicate that the strategies nurses use to support patients in self-management of radiation-induced bowel and bladder issues entail intertwining patients’ experiences with their nurses’ medical knowledge and specific clinical practice. Nurses’ strategies build on their ability to connect patients’ experiences and the elements of their own work practice. Relevance to clinical practice A deeper understanding of nurses’ strategies to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients can improve other self-management programmes, inform nurses’ education and aid in the design of tools for pelvic-cancer rehabilitation support.
@article{cerna_supporting_2019, title = {Supporting self-management of radiation-induced bowel and bladder dysfunction in pelvic-cancer rehabilitation: {An} ethnographic study}, volume = {28}, copyright = {© 2019 John Wiley \& Sons Ltd}, issn = {1365-2702}, shorttitle = {Supporting self-management of radiation-induced bowel and bladder dysfunction in pelvic-cancer rehabilitation}, url = {https://onlinelibrary.wiley.com/doi/abs/10.1111/jocn.14849}, doi = {https://doi.org/10.1111/jocn.14849}, abstract = {Aims and objectives To describe and understand strategies that oncological nurses use to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients. Background Nurse-led self-management of radiation-induced bowel and bladder issues holds the potential to support cancer survivors. Design An ethnographic approach was applied in this study, which adhered to Consolidated Criteria for Reporting Qualitative Research (COREQ) guidelines. Methods Data collection was conducted in Sweden between October 2015–April 2018, involving observations of nurses’ daily work, formal and informal interviews, individual and group interviews, and reviews of relevant documents used in the studied practice. Furthermore, 15 supportive nurse–patient talks were observed, and an ethnographic analysis was performed. Results The analysis identified the following three categories of nursing strategies that support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients: encouraging self-reflection, tailoring solutions together and keeping patients motivated. Nurses and patients jointly make sense of patients’ symptoms using data that patients collect about themselves. Based on their shared understanding, they can co-create solutions to meet each individual patient's needs and develop routines to keep the patient motivated in performing the devised solutions. Conclusions The results indicate that the strategies nurses use to support patients in self-management of radiation-induced bowel and bladder issues entail intertwining patients’ experiences with their nurses’ medical knowledge and specific clinical practice. Nurses’ strategies build on their ability to connect patients’ experiences and the elements of their own work practice. Relevance to clinical practice A deeper understanding of nurses’ strategies to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients can improve other self-management programmes, inform nurses’ education and aid in the design of tools for pelvic-cancer rehabilitation support.}, language = {en}, number = {13-14}, urldate = {2021-04-16}, journal = {Journal of Clinical Nursing}, author = {Cerna, Katerina and Ivarsson, Jonas and Weilenmann, Alexandra and Steineck, Gunnar}, year = {2019}, note = {\_eprint: https://onlinelibrary.wiley.com/doi/pdf/10.1111/jocn.14849}, keywords = {ethnography, italg, nurses, nurses’ strategies, nurses’ work, pelvic-cancer rehabilitation, radiation-induced dysfunction}, pages = {2624--2634}, } -
Ahmadi, M., Weibert, A., Wenzelmann, V., Ertl, T., Randall, D., Tolmie, P., Wulf, V. & Marsden, N. (2019)Gender Factors and Feminist Values in Living Labs
IN Loh, J. & Coeckelbergh, M. (Eds.), Feminist Philosophy of Technology Stuttgart doi:10.1007/978-3-476-04967-4_9
[BibTeX] [Abstract] [Download PDF]In this paper, we describe the feminist perspectives that have informed design in the HCI community, and develop an argument for an approach that translates these broad commitments into a pragmatic design space, drawing on emancipatory agendas such as participatory design. As designers of technologies, we regard creating research infrastructures that offer safe spaces for the development of user-centered artifacts based on diverse and critical perspectives as not only a utopian vision, but as a practical contribution to a more equal society. Shaowen Bardzell stresses this point when she states that in envisioning utopias, we are “seeking not so much to predict the future, but rather to imagine a radically better one”. Recognizing that technology shapes social life and amplifies social practices both good and bad, research in the field of Human-Computer Interaction (HCI) increasingly focuses on how technology has been developed in the past, and how constructive futures may be envisaged. More and more, academics are inviting multidisciplinarity and embracing ethnographic methods as part of the design of networks and technical artifacts, realizing that innovation cannot be user-centered if designers employ a bird’s-eye perspective. This leads to an approach that advocates designing socially embedded technologies in real world environments. Thus, for some time now, collaboration and participatory design approaches have provided a means for enacting positive social and technological change. If we agree that “those who design technologies are […] designing society”, new questions arise in terms of responsibility for the future shape of the world: How do we design technologies to design a better society for people of all genders?
@incollection{ahmadi_gender_2019, address = {Stuttgart}, series = {Techno:{Phil} – {Aktuelle} {Herausforderungen} der {Technikphilosophie}}, title = {Gender {Factors} and {Feminist} {Values} in {Living} {Labs}}, isbn = {978-3-476-04967-4}, url = {https://doi.org/10.1007/978-3-476-04967-4_9}, abstract = {In this paper, we describe the feminist perspectives that have informed design in the HCI community, and develop an argument for an approach that translates these broad commitments into a pragmatic design space, drawing on emancipatory agendas such as participatory design. As designers of technologies, we regard creating research infrastructures that offer safe spaces for the development of user-centered artifacts based on diverse and critical perspectives as not only a utopian vision, but as a practical contribution to a more equal society. Shaowen Bardzell stresses this point when she states that in envisioning utopias, we are “seeking not so much to predict the future, but rather to imagine a radically better one”. Recognizing that technology shapes social life and amplifies social practices both good and bad, research in the field of Human-Computer Interaction (HCI) increasingly focuses on how technology has been developed in the past, and how constructive futures may be envisaged. More and more, academics are inviting multidisciplinarity and embracing ethnographic methods as part of the design of networks and technical artifacts, realizing that innovation cannot be user-centered if designers employ a bird’s-eye perspective. This leads to an approach that advocates designing socially embedded technologies in real world environments. Thus, for some time now, collaboration and participatory design approaches have provided a means for enacting positive social and technological change. If we agree that “those who design technologies are […] designing society”, new questions arise in terms of responsibility for the future shape of the world: How do we design technologies to design a better society for people of all genders?}, language = {en}, urldate = {2021-04-16}, booktitle = {Feminist {Philosophy} of {Technology}}, publisher = {J.B. Metzler}, author = {Ahmadi, Michael and Weibert, Anne and Wenzelmann, Victoria and Ertl, Tanja and Randall, Dave and Tolmie, Peter and Wulf, Volker and Marsden, Nicola}, editor = {Loh, Janina and Coeckelbergh, Mark}, year = {2019}, doi = {10.1007/978-3-476-04967-4_9}, keywords = {italg}, pages = {167--183}, } -
Wanka, A., Endter, C. & Müller, C. (2019)Organisation und Moderation Workshop: Technikforschung in alternden Gesellschaften – Herausforderungen für die Gerontologie
, Berlin, Germany
[BibTeX] [Download PDF]@book{wanka_organisation_2019, address = {Berlin, Germany}, title = {Organisation und {Moderation} {Workshop}: {Technikforschung} in alternden {Gesellschaften} – {Herausforderungen} für die {Gerontologie}}, url = {https://dggg-ft2019.aey-congresse.de/files/ft2019/Programm_DGGG_2019_Internet.pdf}, author = {Wanka, A. and Endter, C. and Müller, Claudia}, year = {2019}, keywords = {italg}, } -
Kricheldorff, C., Pelizäus-Hoffmeister, H., Wahl, H. -W. & Müller, C. (2019)Tagungsorganisation: Tagung Interdisziplinäre Perspektiven auf Technikforschung, -gestaltung und -aneignung.
, Siegen, Germany
[BibTeX]@book{kricheldorff_tagungsorganisation_2019, address = {Siegen, Germany}, title = {Tagungsorganisation: {Tagung} {Interdisziplinäre} {Perspektiven} auf {Technikforschung}, -gestaltung und -aneignung.}, author = {Kricheldorff, C. and Pelizäus-Hoffmeister, H. and Wahl, H.-W. and Müller, Claudia}, year = {2019}, keywords = {italg, presentation}, } -
Müller, C., Kasper, H., Pelzelmayer, K., van Holten, K., Struzek, D. & Dickel, M. (2019)Designing for Sustainable Caring Communities – the CareComLabs Framework. In Proceedings of the 17th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing and the Design of Cooperation Technologi
doi:10.18420/ecscw2019_p09
[BibTeX]@book{muller_designing_2019, title = {Designing for {Sustainable} {Caring} {Communities} - the {CareComLabs} {Framework}. {In} {Proceedings} of the 17th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}: {The} {International} {Venue} on {Practice}-centred {Computing} and the {Design} of {Cooperation} {Technologi}}, author = {Müller, Claudia and Kasper, Heidi and Pelzelmayer, Katharina and van Holten, Karin and Struzek, David and Dickel, Martin}, year = {2019}, doi = {10.18420/ecscw2019_p09}, keywords = {italg}, } -
Dickel, M., Unbehaun, D. & Müller, C. (2019)Living Labs als Gestaltungs- und Aneignungsarena IKT-basierter Anwendungen im Gesundheits- und Pflegekontext. Implikationen partizipativer Entwicklung.
, Berlin, Germany
[BibTeX]@book{dickel_living_2019, address = {Berlin, Germany}, title = {Living {Labs} als {Gestaltungs}- und {Aneignungsarena} {IKT}-basierter {Anwendungen} im {Gesundheits}- und {Pflegekontext}. {Implikationen} partizipativer {Entwicklung}.}, author = {Dickel, Martin and Unbehaun, David and Müller, Claudia}, year = {2019}, keywords = {italg}, } -
Struzek, D., Dickel, M. & Müller, C. (2019)Co-Design von Community-Technologien im ländlichen Raum
Berlin, Germany, Publisher: Deutsche Gesellschaft für Gerontologie und Geriatrie e.V. Berlin
[BibTeX]@inproceedings{struzek_co-design_2019, address = {Berlin, Germany}, title = {Co-{Design} von {Community}-{Technologien} im ländlichen {Raum}}, booktitle = {{DGG} \& {DGGG} {Jahreskongress} «{Versorgung} und {Teilhabe}»}, publisher = {Deutsche Gesellschaft für Gerontologie und Geriatrie e.V. Berlin}, author = {Struzek, David and Dickel, Martin and Müller, Claudia}, year = {2019}, keywords = {italg}, } -
Struzek, D., Müller, C. & Boden, A. (2019)Development of an Everyday Persuasive App for Movement Motivation for Older Adults.
doi:10.18420/ecscw2019_d04
[BibTeX]@inproceedings{struzek_development_2019, title = {Development of an {Everyday} {Persuasive} {App} for {Movement} {Motivation} for {Older} {Adults}.}, doi = {10.18420/ecscw2019_d04}, booktitle = {Proceedings of the 17th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}: {The} {International} {Venue} on {Practice}-centred {Computing} and the {Design} of {Cooperation} {Technologies} -{Demos} and {Posters}, {Reports} of the {European} {Society} for {Socially} {Embedded}}, author = {Struzek, David and Müller, Claudia and Boden, Alexander}, year = {2019}, keywords = {italg}, } -
Müller, C. (2019)Assistenztechnologien in der Lebenswelt – Wie können sie praxis- und nutzerorientiert gestaltet werden
, Berlin, Germany, Publisher: GKV-Spitzenverband
[BibTeX]@book{muller_assistenztechnologien_2019, address = {Berlin, Germany}, title = {Assistenztechnologien in der {Lebenswelt} – {Wie} können sie praxis- und nutzerorientiert gestaltet werden}, publisher = {GKV-Spitzenverband}, author = {Müller, Claudia}, year = {2019}, keywords = {italg}, } -
Pelzelmayer, K., Müller, C., Struzek, D. & Dickel, M. (2019)Designing for Sustainable Caring Communities: The CareComLabs Framework
Siegen
[BibTeX]@inproceedings{pelzelmayer_designing_2019, address = {Siegen}, title = {Designing for {Sustainable} {Caring} {Communities}: {The} {CareComLabs} {Framework}}, booktitle = {2. {Tagung} des {DGGG}-{Fachausschusses} {Alter} und {Technik}}, author = {Pelzelmayer, K and Müller, C and Struzek, D and Dickel, M}, year = {2019}, keywords = {italg}, } -
Dickel, M., Struzek, D., Jung-Heinrich, J., Müller, C., Kaspar, H., van Holten, K. & Pelzelmayer, K. (2019)Networks of Care in Rural Areas. Workshop: Networks of Care.
08.06.2019, Wien
[BibTeX]@inproceedings{dickel_networks_2019, address = {08.06.2019, Wien}, title = {Networks of {Care} in {Rural} {Areas}. {Workshop}: {Networks} of {Care}.}, booktitle = {European {Conference} on {Computer}-{Supported} {Cooperative} {Work}: {The} {International} {Venue} on {Practicecentred} {Computing}}, author = {Dickel, M and Struzek, D and Jung-Heinrich, J and Müller, C and Kaspar, H and van Holten, K and Pelzelmayer, K}, year = {2019}, keywords = {italg}, } -
Struzek, D., Müller, C. & Boden, A. (2019)Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer
, Pages: 5
[BibTeX] [Abstract]This paper intends to give a short overview on the development of a persuasive widget system to increase the level of physical activity in the context of participatory IT research for and with older adults. The complete work was embedded in the three-year research project Cognitive Village.
@article{struzek_entwicklung_2019, title = {Entwicklung einer alltagsnahen persuasiven {App} zur {Bewegungsmotivation} für ältere {Nutzerinnen} und {Nutzer}}, abstract = {This paper intends to give a short overview on the development of a persuasive widget system to increase the level of physical activity in the context of participatory IT research for and with older adults. The complete work was embedded in the three-year research project Cognitive Village.}, language = {de}, author = {Struzek, David and Müller, Claudia and Boden, Alexander}, year = {2019}, keywords = {italg}, pages = {5}, }
2018
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Cerna, K., Islind, A. S., Lundin, J. & Steineck, G. (2018)Decision-support system for cancer rehabilitation: designing for incorporating of quantified data into an existing practice
New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 747–753 doi:10.1145/3240167.3240255
[BibTeX] [Abstract] [Download PDF]Recent development in self-monitoring devices indicates that using quantified data in clinical practice supporting chronic diseases management holds a big potential. However, exploration of this design space also suggests that some unattended challenges still exist, such as a low adoption rate of self-monitoring tools in existing clinical practice. In this text, we therefore focus on the ways healthcare professionals use quantified data in their practice. We draw on empirical data from an ethnographic study of a cancer rehabilitation center. Our preliminary findings suggest that the self-monitoring tool supported the nurses‘ work because it became a functional complement to their work by allowing them to appropriate the device to their and the patients‘ needs.
@inproceedings{cerna_decision-support_2018, address = {New York, NY, USA}, series = {{NordiCHI} '18}, title = {Decision-support system for cancer rehabilitation: designing for incorporating of quantified data into an existing practice}, isbn = {978-1-4503-6437-9}, shorttitle = {Decision-support system for cancer rehabilitation}, url = {https://doi.org/10.1145/3240167.3240255}, doi = {10.1145/3240167.3240255}, abstract = {Recent development in self-monitoring devices indicates that using quantified data in clinical practice supporting chronic diseases management holds a big potential. However, exploration of this design space also suggests that some unattended challenges still exist, such as a low adoption rate of self-monitoring tools in existing clinical practice. In this text, we therefore focus on the ways healthcare professionals use quantified data in their practice. We draw on empirical data from an ethnographic study of a cancer rehabilitation center. Our preliminary findings suggest that the self-monitoring tool supported the nurses' work because it became a functional complement to their work by allowing them to appropriate the device to their and the patients' needs.}, urldate = {2021-04-16}, booktitle = {Proceedings of the 10th {Nordic} {Conference} on {Human}-{Computer} {Interaction}}, publisher = {Association for Computing Machinery}, author = {Cerna, Katerina and Islind, Anna Sigridur and Lundin, Johan and Steineck, Gunnar}, month = sep, year = {2018}, keywords = {italg, cancer rehabilitation, clinical practice, decision-support system, quantified data}, pages = {747--753}, } -
Meis, M., Krueger, M., v. Gablenz, P., Holube, I., Gebhard, M., Latzel, M. & Paluch, R. (2018)Development and Application of an Annotation Procedure to Assess the Impact of Hearing Aid Amplification on Interpersonal Communication Behavior
IN Trends in Hearing, Vol. 22, Pages: 2331216518816201 doi:10.1177/2331216518816201
[BibTeX] [Abstract] [Download PDF]Hearing impairment is associated with a decrease in speech intelligibility and health-related quality of life, such as social isolation and participation restriction. However, little is known about the extent to which hearing impairment and hearing aid fittings change behavior in acute communication situations as well as interrelated behavior patterns. Based on a pilot study, in which the basis for annotating communication behavior was laid, group discussions in noise were initiated with 10 participants using three different hearing-aid brands. The proposed offline annotation scheme revealed that different hearing aids were associated with changes in behavior patterns. These behavioral changes were congruent with speech recognition threshold results and also with subjective assessments. Some of the results were interpreted in terms of participation restriction and activity limitation following the framework of the International Classification of Functioning, Disability and Health. In addition to the offline annotation scheme, a procedure for instantaneous coding of eight behavior patterns was iteratively developed and used for the quick examination of lab studies with good to excellent interrater reliability values.
@article{meis_development_2018, title = {Development and {Application} of an {Annotation} {Procedure} to {Assess} the {Impact} of {Hearing} {Aid} {Amplification} on {Interpersonal} {Communication} {Behavior}}, volume = {22}, issn = {2331-2165}, url = {https://doi.org/10.1177/2331216518816201}, doi = {10.1177/2331216518816201}, abstract = {Hearing impairment is associated with a decrease in speech intelligibility and health-related quality of life, such as social isolation and participation restriction. However, little is known about the extent to which hearing impairment and hearing aid fittings change behavior in acute communication situations as well as interrelated behavior patterns. Based on a pilot study, in which the basis for annotating communication behavior was laid, group discussions in noise were initiated with 10 participants using three different hearing-aid brands. The proposed offline annotation scheme revealed that different hearing aids were associated with changes in behavior patterns. These behavioral changes were congruent with speech recognition threshold results and also with subjective assessments. Some of the results were interpreted in terms of participation restriction and activity limitation following the framework of the International Classification of Functioning, Disability and Health. In addition to the offline annotation scheme, a procedure for instantaneous coding of eight behavior patterns was iteratively developed and used for the quick examination of lab studies with good to excellent interrater reliability values.}, language = {en}, urldate = {2021-04-16}, journal = {Trends in Hearing}, author = {Meis, Markus and Krueger, Melanie and Gablenz, Petra v. and Holube, Inga and Gebhard, Maria and Latzel, Matthias and Paluch, Richard}, month = jan, year = {2018}, note = {Publisher: SAGE Publications Inc}, keywords = {italg, disability and health, hearing aid, hearing loss, international classification of functioning, interpersonal communication behavior, quality-of-life}, pages = {2331216518816201}, } -
Müller, C. (2018)Technik im Alter: Senioren entwickeln mit
[BibTeX] [Download PDF]@book{muller_technik_2018, title = {Technik im {Alter}: {Senioren} entwickeln mit}, url = {https://blog.careum.ch/smarter-test-im-living-lab/}, author = {Müller, Claudia}, month = dec, year = {2018}, keywords = {italg}, annote = {Publication Title: Careum [Webblog]}, } -
Ogonowski, C., Jakobi, T., Müller, C. & Hess, J. (2018)PRAXLABS: A sustainable framework for user-centered ICT development: Cultivating research experiences from Living Labs in the home
IN Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K. & Stevens, G. (Eds.), Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts
[BibTeX] [Download PDF]@incollection{ogonowski_praxlabs_2018, title = {{PRAXLABS}: {A} sustainable framework for user-centered {ICT} development: {Cultivating} research experiences from {Living} {Labs} in the home}, isbn = {978-0-19-873324-9}, url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-10-Ogonowski-Praxlabs-approach-finished.pdf}, booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}}, publisher = {Oxford University Press}, author = {Ogonowski, Corinna and Jakobi, Timo and Müller, Claudia and Hess, Jan}, editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar}, year = {2018}, keywords = {PRAXLABS, italg}, pages = {319--360}, } -
Müller, C. & Wan, L. (2018)Information and Communication Technology Design in a Complex Moral Universe: Ethnography-Based Development of a GPS Monitoring System for Persons Who Wander
IN Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K. & Stevens, G. (Eds.), Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts
[BibTeX] [Download PDF]@incollection{muller_information_2018, title = {Information and {Communication} {Technology} {Design} in a {Complex} {Moral} {Universe}: {Ethnography}-{Based} {Development} of a {GPS} {Monitoring} {System} for {Persons} {Who} {Wander}}, isbn = {978-0-19-873324-9}, url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-11-Muller-and-Wan-ICT-Design-in-a-Complex-Moral-Universe.pdf}, booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}}, publisher = {Oxford University Press}, author = {Müller, Claudia and Wan, Lin}, editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar}, year = {2018}, keywords = {PRAXLABS, italg}, pages = {363--390}, } -
Meurer, J., Müller, C., Simone, C., Wagner, I. & Wulf, V. (2018)Designing for Sustainability: Key Issues of ICT Projects for Ageing at Home
IN Computer Supported Cooperative Work: CSCW: An International Journal, Vol. 27, Pages: 495–537 doi:10.1007/s10606-018-9317-1
[BibTeX] [Abstract]Achieving the sustainability of IT-based solutions is a challenge. We will argue in this paper that it is helpful to conceptualize designing for sustainable IT-based solutions as taking place in a multi-dimensional space. It requires thinking about how a project is framed; the perspectives and commitments of the project partners; the type of innovation that is foregrounded; the motivations and needs of the user group; and the level of sustainability a project or research program may achieve. The paper describes some of the challenges and possible solutions by revisiting a portfolio of projects that developed IT support for elderly people who continue living in their own homes.
@article{meurer_designing_2018, title = {Designing for {Sustainability}: {Key} {Issues} of {ICT} {Projects} for {Ageing} at {Home}}, volume = {27}, issn = {15737551}, doi = {10.1007/s10606-018-9317-1}, abstract = {Achieving the sustainability of IT-based solutions is a challenge. We will argue in this paper that it is helpful to conceptualize designing for sustainable IT-based solutions as taking place in a multi-dimensional space. It requires thinking about how a project is framed; the perspectives and commitments of the project partners; the type of innovation that is foregrounded; the motivations and needs of the user group; and the level of sustainability a project or research program may achieve. The paper describes some of the challenges and possible solutions by revisiting a portfolio of projects that developed IT support for elderly people who continue living in their own homes.}, number = {3-6}, journal = {Computer Supported Cooperative Work: CSCW: An International Journal}, author = {Meurer, Johanna and Müller, Claudia and Simone, Carla and Wagner, Ina and Wulf, Volker}, year = {2018}, keywords = {Appropriation, Capacity building, Collective learning, Elderly people, Funding schemes, ICT design, Sustainability, italg}, pages = {495--537}, annote = {ISBN: 1060601893}, } -
Müller, C. (2018)Beteiligungsorientierte Technikgestaltung mit älteren Menschen
IN Seniorenliga aktiv, Vol. 26, Pages: 8 – 10
[BibTeX] [Download PDF]@article{muller_beteiligungsorientierte_2018, title = {Beteiligungsorientierte {Technikgestaltung} mit älteren {Menschen}}, volume = {26}, url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2019/01/aktiv_4_18_Seniorenliga_Beteiligung_Senioren_S8-10.pdf}, number = {1434-8292 / G45269}, journal = {Seniorenliga aktiv}, author = {Müller, Claudia}, year = {2018}, keywords = {italg}, pages = {8 -- 10}, } -
Ogonowski, C., Jakobi, T., Müller, C. & Hess, J. (2018)PRAXLABS: A Sustainable Framework for User-Centered Information and Communication Technology Development-Cultivating Research Experiences from Living Labs in the Home
[BibTeX]@article{ogonowski_praxlabs_2018-1, title = {{PRAXLABS}: {A} {Sustainable} {Framework} for {User}-{Centered} {Information} and {Communication} {Technology} {Development}-{Cultivating} {Research} {Experiences} from {Living} {Labs} in the {Home}}, author = {Ogonowski, Corinna and Jakobi, Timo and Müller, Claudia and Hess, Jan}, year = {2018}, keywords = {italg}, } -
Dickel, M. & Müller, C. (2018)Ethnographie-basiertes und partizipatives IT-Design mit älteren Menschen. Herausforderungen und Möglichkeiten für die gemeinsame Gestaltungsarbeit im Feld
IN Zehendner, E. (Ed.)., Publisher: FIfF-Kommunikation
[BibTeX]@inproceedings{dickel_ethnographie-basiertes_2018, title = {Ethnographie-basiertes und partizipatives {IT}-{Design} mit älteren {Menschen}. {Herausforderungen} und {Möglichkeiten} für die gemeinsame {Gestaltungsarbeit} im {Feld}}, booktitle = {Alter(n)sgerechte {Informatik}}, publisher = {FIfF-Kommunikation}, author = {Dickel, Martin and Müller, Claudia}, editor = {Zehendner, E.}, year = {2018}, keywords = {italg}, } -
Müller, C. (2018)Emotional Impact on Cognitive Systems: Gemischte Gefühle – Mit neuer Technik gesund und autonom durchs Leben
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[BibTeX] [Download PDF]@book{muller_emotional_2018, address = {Siegen}, title = {Emotional {Impact} on {Cognitive} {Systems}: {Gemischte} {Gefühle} – {Mit} neuer {Technik} gesund und autonom durchs {Leben}}, url = {https://fokos.de/2018/11/13/gemischte-gefuehle-mit-neuer-technik-gesund-und-autonom-durchs-leben/}, author = {Müller, Claudia}, year = {2018}, keywords = {italg}, }
2017
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Schorch, M., Müller, C. & Meurer, J. (2017)Cultural Probes: The best way to go for PD in sensitive research settings? A methodological reflexion
IN Mensch und Computer 2017 doi:10.18420/muc2017-ws02-0304
[BibTeX] [Download PDF]@incollection{schorch_cultural_2017, title = {Cultural {Probes}: {The} best way to go for {PD} in sensitive research settings? {A} methodological reflexion}, url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Cultural-Probes-The-best-way-to-go-for-PD-in-sensitive-research-settings-A-methodological-reflexion.pdf}, booktitle = {Mensch und {Computer} 2017}, publisher = {Gesellschaft für Informatik e.V.}, author = {Schorch, Marén and Müller, Claudia and Meurer, Johanna}, year = {2017}, doi = {10.18420/muc2017-ws02-0304}, keywords = {italg}, pages = {73--78}, } -
Müller, C. (2017)„Designing for an Ageing Society”: Ergebnisse eines Symposiums im Rahmen der 12. „Conference on the Design of Cooperative Systems” (COOP
IN Zeitschrift Medien & Altern \textbackslashtextbar Einzelausgaben München
[BibTeX] [Abstract] [Download PDF]Einsamkeit und höheres Lebensalter scheinen nahezu unvermeidbar aufeinander bezogen. Obgleich Einsamkeit Menschen jeden Alters treffen kann, ist nicht zu leugnen, dass insbesondere ältere Männer und qua längerer Lebenserwartung vor allem auch Frauen unter ihr leiden. Medien sind Teil der Lösung und Teil des Problems. Die Beiträge des Themenschwerpunkts zeichnen verschiedenartige Schattierungen des Einsamkeitserlebens und arbeiten heterogene Problemlagen und deren mediale Bezüge heraus. Insgesamt fordern sie dazu auf, Einsamkeit nicht per se zu pathologisieren, aber sie dort, wo sie das Wohlbefinden deutlich einschränkt, nicht zu individualisieren, sondern als Auftrag zu alltäglichem sozialem Handeln und als gesellschaftliche Gestaltungsaufgabe anzunehmen.
@incollection{muller_designing_2017, address = {München}, title = {„{Designing} for an {Ageing} {Society}”: {Ergebnisse} eines {Symposiums} im {Rahmen} der 12. „{Conference} on the {Design} of {Cooperative} {Systems}” ({COOP}}, volume = {10}, url = {http://www.kopaed.de/kopaedshop/?pg=3_30&qt=32&pid=1066}, abstract = {Einsamkeit und höheres Lebensalter scheinen nahezu unvermeidbar aufeinander bezogen. Obgleich Einsamkeit Menschen jeden Alters treffen kann, ist nicht zu leugnen, dass insbesondere ältere Männer und qua längerer Lebenserwartung vor allem auch Frauen unter ihr leiden. Medien sind Teil der Lösung und Teil des Problems. Die Beiträge des Themenschwerpunkts zeichnen verschiedenartige Schattierungen des Einsamkeitserlebens und arbeiten heterogene Problemlagen und deren mediale Bezüge heraus. Insgesamt fordern sie dazu auf, Einsamkeit nicht per se zu pathologisieren, aber sie dort, wo sie das Wohlbefinden deutlich einschränkt, nicht zu individualisieren, sondern als Auftrag zu alltäglichem sozialem Handeln und als gesellschaftliche Gestaltungsaufgabe anzunehmen.}, booktitle = {Zeitschrift {Medien} \& {Altern} {\textbackslash}textbar {Einzelausgaben}}, publisher = {Hartung, Anja Hoffmann, Dagmar Kübler, Hans-Dieter Schorb, Bernd Schwender, Clemens}, author = {Müller, Claudia}, year = {2017}, keywords = {italg}, annote = {Section: „Designing}, } -
Wiegärtner, D., Reuter, C. & Müller, C. (2017)Erwartungen der älteren Bevölkerung an IKT für Krisenkommunikation
IN Burghardt, M., Wimmer, R., Wolff, C. & Womser-Hacker, C. (Eds.). Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 609–614 doi:10.18420/muc2017-ws17-0416
[BibTeX] [Abstract] [Download PDF]Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.
@inproceedings{wiegartner_erwartungen_2017, address = {Regensburg, Germany}, title = {Erwartungen der älteren {Bevölkerung} an {IKT} für {Krisenkommunikation}}, url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5419/2017_WS17_416.pdf}, doi = {10.18420/muc2017-ws17-0416}, abstract = {Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.}, booktitle = {Mensch \& {Computer}: {Workshopband}}, publisher = {Gesellschaft für Informatik e.V.}, author = {Wiegärtner, Daniel and Reuter, Christian and Müller, Claudia}, editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.}, year = {2017}, keywords = {CSCW, HCI, KontiKat, italg}, pages = {609--614}, } -
Struzek, D., Neumann, M., Müller, C., Schorch, M. & Hornung, D. (2017)Aneignungshilfen für Senioren-Projektpartner – am Beispiel Google Drive
IN Burghardt, M., Wimmer, R., Wolff, C. & and Womser-Hacker, C. (Eds.), Mensch und Computer 2017 Regensburg doi:10.18420/muc2017-mci-0349
[BibTeX] [Download PDF]@incollection{struzek_aneignungshilfen_2017, address = {Regensburg}, edition = {Tagungsban}, title = {Aneignungshilfen für {Senioren}-{Projektpartner} – am {Beispiel} {Google} {Drive}}, url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Aneignungshilfen-für-Senioren-Projektpartner-–-am-Beispiel-Google-Drive.pdf}, booktitle = {Mensch und {Computer} 2017}, publisher = {(Hrsg.) Gesellschaft für Informatik e.V.}, author = {Struzek, David and Neumann, Marleen and Müller, Claudia and Schorch, Marén and Hornung, Dominik}, editor = {Burghardt, M. and Wimmer, R. and Wolff, C. \& and Womser-Hacker, C.}, year = {2017}, doi = {10.18420/muc2017-mci-0349}, keywords = {Aneignungshilfen, Claudia Mueller, Google Frive, Senioren, italg}, pages = {249 -- 253}, } -
Hornung, D., Müller, C., Shlokovski, I. & Wulf, V. (2017)Navigating Relationships and Boundaries: Concerns around ICT-uptake for Elderly People
, Pages: 7057–7069
[BibTeX] [Download PDF]@inproceedings{hornung_navigating_2017, title = {Navigating {Relationships} and {Boundaries}: {Concerns} around {ICT}-uptake for {Elderly} {People}}, url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Navigating-Relationships-and-Boundaries-Concerns-around-ICT-uptake-for-Elderly-People.pdf}, booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})}, author = {Hornung, Dominik and Müller, Claudia and Shlokovski, Irini and Wulf, Volker}, year = {2017}, keywords = {A-Paper, italg}, pages = {7057--7069}, } -
Müller, C., Schorch, M., Struzek, D. & Neumann, M. (2017)Technology Probes als Mittel zur Unterstützung der Technik-Aneignung
IN Burghardt, M., Wimmer, R., Wolff, C. & Womser-Hacker, C. (Eds.). Regensburg, Publisher: Gesellschaft für Informatik e.V., Pages: 87–93
[BibTeX] [Download PDF]@inproceedings{muller_technology_2017, address = {Regensburg}, title = {Technology {Probes} als {Mittel} zur {Unterstützung} der {Technik}-{Aneignung}}, url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Technology-Probes-als-Mittel-zur-Unterstützung-der-Technik-Aneignung.pdf}, booktitle = {Mensch und {Computer} 2017 - {Workshopband}}, publisher = {Gesellschaft für Informatik e.V.}, author = {Müller, Claudia and Schorch, Marén and Struzek, David and Neumann, Marleen}, editor = {Burghardt, Manuel and Wimmer, Raphael and Wolff, Christian and Womser-Hacker, Christa}, year = {2017}, keywords = {PRAXLABS, italg}, pages = {87--93}, } -
Reuter, C., Wiegärtner, D. & Müller, C. (2017)DIVOA – Unterstützung der älteren Bevölkerung bei Schadenslagen
IN Burghardt, M., Wimmer, R., Wolff, C. & Womser-Hacker, C. (Eds.). Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 295–298 doi:10.18420/muc2017-mci-0352
[BibTeX] [Abstract] [Download PDF]Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.
@inproceedings{reuter_divoa_2017, address = {Regensburg, Germany}, title = {{DIVOA} – {Unterstützung} der älteren {Bevölkerung} bei {Schadenslagen}}, url = {https://dl.gi.de/bitstream/handle/20.500.12116/3279/2017_MCI_352.pdf}, doi = {10.18420/muc2017-mci-0352}, abstract = {Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.}, booktitle = {Mensch \& {Computer}: {Tagungsband}}, publisher = {Gesellschaft für Informatik e.V.}, author = {Reuter, Christian and Wiegärtner, Daniel and Müller, Claudia}, editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.}, year = {2017}, keywords = {CSCW, HCI, KontiKat, italg}, pages = {295--298}, } -
Giessmann, S., Gerlitz, C., Bender, H., Müller, C., Schorch, M., Baringhorst, S. & Reissmann, W. (2017)SFB-Workshop “Digital Platforms and Boundary Infrastructures”
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[BibTeX]@book{giessmann_sfb-workshop_2017, address = {Siegen}, title = {{SFB}-{Workshop} “{Digital} {Platforms} and {Boundary} {Infrastructures}”}, author = {Giessmann, S. and Gerlitz, C. and Bender, H. and Müller, Claudia and Schorch, Marén and Baringhorst, S. and Reissmann, W.}, year = {2017}, keywords = {italg, presentation}, } -
Winter, D., Bittenbinder, S., Hinderks, A. & Thomaschewski, J. (2017)UX-Kompetenz von Organisationen – Wie kann die UX-Kompetenz einer Organisation gesteigert werden?
IN Gesellschaft für Informatik e.V., Vol. Mensch und Computer 2017 – Usability Professionals, Pages: 4 doi:10.18420/muc2017-up-0003
[BibTeX] [Abstract] [Download PDF]Um die User Experience einzelner Produkte zu verbessern stehen bereits einige Methoden zur Verfügung. Möchten wir aber alle Produkte verbessern, müssen wir unseren Blick auf die herstellende Organisation richten. Dabei stellt sich die Frage, wie wir die UX-Kompetenz einer ganzen Organisation verbessern können. Gemeinsam mit den Teilnehmern suchen wir Antworten auf diese Frage. Wir erarbeiten die häufigsten Problemstellen und finden Ansatzpunkte zur Verbesserung. Dabei fokussieren wir uns auf zwei entscheidene Bereiche zur Kompetenzentwicklung: Erzeugen neuer Kompetenz und Verbesserung der Anwendbarkeit der bestehenden Kompetenz.
@article{winter_ux-kompetenz_2017, title = {{UX}-{Kompetenz} von {Organisationen} – {Wie} kann die {UX}-{Kompetenz} einer {Organisation} gesteigert werden?}, volume = {Mensch und Computer 2017 - Usability Professionals}, url = {http://dl.gi.de/handle/20.500.12116/5786}, doi = {10.18420/muc2017-up-0003}, abstract = {Um die User Experience einzelner Produkte zu verbessern stehen bereits einige Methoden zur Verfügung. Möchten wir aber alle Produkte verbessern, müssen wir unseren Blick auf die herstellende Organisation richten. Dabei stellt sich die Frage, wie wir die UX-Kompetenz einer ganzen Organisation verbessern können. Gemeinsam mit den Teilnehmern suchen wir Antworten auf diese Frage. Wir erarbeiten die häufigsten Problemstellen und finden Ansatzpunkte zur Verbesserung. Dabei fokussieren wir uns auf zwei entscheidene Bereiche zur Kompetenzentwicklung: Erzeugen neuer Kompetenz und Verbesserung der Anwendbarkeit der bestehenden Kompetenz.}, language = {de}, urldate = {2021-04-16}, journal = {Gesellschaft für Informatik e.V.}, author = {Winter, Dominique and Bittenbinder, Sven and Hinderks, Andreas and Thomaschewski, Jörg}, year = {2017}, note = {Accepted: 2017-11-18T00:36:43Z Publisher: Gesellschaft für Informatik e.V.}, keywords = {italg}, pages = {4}, }
2016
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Wan, L., Müller, C., Randall, D. & Wulf, V. (2016)Design of A GPS Monitoring System for Dementia Care and Its Challenges in Academia-Industry Project
IN ACM Trans. Comput.-Hum. Interact., Vol. 23, Pages: 31:1–31:36 doi:10.1145/2963095
[BibTeX]@article{wan_design_2016, title = {Design of {A} {GPS} {Monitoring} {System} for {Dementia} {Care} and {Its} {Challenges} in {Academia}-{Industry} {Project}}, volume = {23}, issn = {1073-0516}, doi = {10.1145/2963095}, number = {5}, journal = {ACM Trans. Comput.-Hum. Interact.}, author = {Wan, Lin and Müller, Claudia and Randall, Dave and Wulf, Volker}, year = {2016}, keywords = {design research, GPS monitoring system, joint research, Wandering behavior, italg}, pages = {31:1--31:36}, annote = {Place: New York, NY, USA Publisher: ACM}, } -
Hornung, D., Müller, C., Boden, A. & Stein, M. (2016)Autonomy Support for Elderly People through Everyday Life Gadgets
New York, New York, USA, Publisher: ACM Press, Pages: 421–424 doi:10.1145/2957276.2996284
[BibTeX]@inproceedings{hornung_autonomy_2016, address = {New York, New York, USA}, title = {Autonomy {Support} for {Elderly} {People} through {Everyday} {Life} {Gadgets}}, isbn = {978-1-4503-4276-6}, doi = {10.1145/2957276.2996284}, booktitle = {Proceedings of the 19th {International} {Conference} on {Supporting} {Group} {Work} - {GROUP} '16}, publisher = {ACM Press}, author = {Hornung, Dominik and Müller, Claudia and Boden, Alexander and Stein, Martin}, year = {2016}, keywords = {italg}, pages = {421--424}, } -
Hamidi, F., Müller, C., Baljko, M., Schorch, M., Lewkowicz, M. & Stangl, A. (2016)Engaging with Users and Stakeholders: The Emotional and the Personal
, Publisher: ACM, Pages: 453–456
[BibTeX]@inproceedings{hamidi_engaging_2016, title = {Engaging with {Users} and {Stakeholders}: {The} {Emotional} and the {Personal}}, booktitle = {Proceedings of the 19th {International} {Conference} on {Supporting} {Group} {Work}}, publisher = {ACM}, author = {Hamidi, Foad and Müller, Claudia and Baljko, Melanie and Schorch, Marén and Lewkowicz, Myriam and Stangl, Abigale}, year = {2016}, keywords = {italg}, pages = {453--456}, } -
Müller, C. & Reissmann, W. (2016)Technokulturelle Imaginationen als Ansatzpunkte für Participatory Design
IN Designing Age – Gestaltung des Alter(n)s, Medien & Altern, Zeitschrift für Forschung und Praxis, Vol. 8
[BibTeX]@article{muller_technokulturelle_2016, title = {Technokulturelle {Imaginationen} als {Ansatzpunkte} für {Participatory} {Design}}, volume = {8}, journal = {Designing Age – Gestaltung des Alter(n)s, Medien \& Altern, Zeitschrift für Forschung und Praxis}, author = {Müller, Claudia and Reissmann, W.}, year = {2016}, keywords = {italg}, } -
Garschall, M., Hamm, T., Hornung, D., Müller, C., Neureiter, K., Schorch, M. & van Velsen, L. (2016)Proceedings of the COOP 2016 Symposium on challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices
IN International Reports on Socio-Informatics (IRSI), Vol. 13
[BibTeX] [Download PDF]@article{garschall_proceedings_2016, title = {Proceedings of the {COOP} 2016 {Symposium} on challenges and experiences in designing for an ageing society. {Reflecting} on concepts of age(ing) and communication practices}, volume = {13}, url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2016Vol13Iss3/Garschall_et._al._-_Challenges_and_experiences_in_designing_for_an_ageing_society._Reflecting_on_concepts_of_age_ing__and_communication_practices..pdf}, number = {3}, journal = {International Reports on Socio-Informatics (IRSI)}, author = {Garschall, Markus and Hamm, Theodor and Hornung, Dominik and Müller, Claudia and Neureiter, Katja and Schorch, Marén and van Velsen, Lex}, year = {2016}, keywords = {italg}, } -
Garschall, M., Hamm, T., Hornung, D., Müller, C., Neureiter, K., Schorch, M. & van Velsen, L. (2016)Proceedings of the COOP 2016 -Symposium on challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices
[BibTeX] [Download PDF]@book{garschall_proceedings_2016-1, title = {Proceedings of the {COOP} 2016 -{Symposium} on challenges and experiences in designing for an ageing society. {Reflecting} on concepts of age(ing) and communication practices}, volume = {13}, url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2016Vol13Iss3/Garschall_et._al._-_Challenges_and_experiences_in_designing_for_an_ageing_society._Reflecting_on_concepts_of_age_ing__and_communication_practices..pdf http://www.iisi.de/international-reports-on-}, number = {3}, author = {Garschall, Markus and Hamm, Theodor and Hornung, Dominik and Müller, Claudia and Neureiter, Katja and Schorch, Marén and van Velsen, Lex}, year = {2016}, keywords = {italg}, } -
Bittenbinder, S. & Winter, D. (2016)CaseStudy: Kontextsensitives Feedback
IN Gesellschaft für Informatik e.V. Aachen, Prinz, W., Borchers, J. & Jarke, M. (Hrsg.), Vol. Mensch und Computer 2016 – Tagungsband, Pages: 4 doi:10.18420/muc2016-mci-0247
[BibTeX] [Abstract] [Download PDF]Das kontextsensitive Feedback-Element ist ein Werkzeug, um nach der Produktveröffentlichung und während des realen Einsatzes der Software Nutzerfeedback in aufbereiteter Form zu erhalten. Durch den Einsatz in der Anwendung selbst und direkt im Nutzungskontext können wertvolle Kontextinformationen zusätzlich zum eigentlichen Nutzerfeedback an die Hersteller übermittelt werden. Dieses Feedback aus realen Nutzungskontexten bietet unter anderem die Basis für Weiterentwicklungen der Software und Verbesserung in den Bereichen Usability und User Experience.
@article{bittenbinder_casestudy_2016, title = {{CaseStudy}: {Kontextsensitives} {Feedback}}, volume = {Mensch und Computer 2016 - Tagungsband}, shorttitle = {{CaseStudy}}, url = {http://dl.gi.de/handle/20.500.12116/200}, doi = {10.18420/muc2016-mci-0247}, abstract = {Das kontextsensitive Feedback-Element ist ein Werkzeug, um nach der Produktveröffentlichung und während des realen Einsatzes der Software Nutzerfeedback in aufbereiteter Form zu erhalten. Durch den Einsatz in der Anwendung selbst und direkt im Nutzungskontext können wertvolle Kontextinformationen zusätzlich zum eigentlichen Nutzerfeedback an die Hersteller übermittelt werden. Dieses Feedback aus realen Nutzungskontexten bietet unter anderem die Basis für Weiterentwicklungen der Software und Verbesserung in den Bereichen Usability und User Experience.}, language = {de}, urldate = {2021-04-16}, journal = {Gesellschaft für Informatik e.V. Aachen, Prinz, W., Borchers, J. \& Jarke, M. (Hrsg.)}, author = {Bittenbinder, Sven and Winter, Dominique}, year = {2016}, note = {Accepted: 2017-06-17T20:14:12Z Publisher: Gesellschaft für Informatik e.V.}, keywords = {italg}, pages = {4}, }
2015
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Müller, C., Hornung, D., Hamm, T. & Wulf, V. (2015)Practice – based Design of a Neighborhood Portal : Focusing on Elderly Tenants in a City Quarter Living Lab
IN Proceedings of the International Conference on Human Factors in Computing Systems (CHI), Pages: 2295–2304 doi:10.1145/2702123.2702449
[BibTeX] [Abstract]This paper contributes to the current discourse on practicebased research in HCI paying particular attention to the overall temporal and situational conditions which frame an R&D project. We present a Living Lab study situated in an arbitrary neighborhood of a German city which develops ICT support to foster informal help and social interaction with a special, but not exclusive, focus on elderly tenants. We demonstrate that practice-based, long-term research in a city quarter goes beyond those challenges already described in the current Living Lab and PD literature. The long-term study’s positioning in a real-world context is contoured not only by a high diversity of stakeholders and their individual interests and motivation for participation but also by their individual skill sets and learning needs. These distinct and often contradictive perspectives have to be permanently counterbalanced. Thus attention has to be focused on how related strategies and decisions impact on the design of the project as well as on the final ICT product. To enable all tenants, irrespective of age and technical skill, to participate in a long-term ICT-based community development project, we applied the format of ‘experience-based PD workshops‘ to foster confidence in ICT usage and encourage the competency of the elderly and non-tech-savvy tenants.
@article{muller_practice_2015, title = {Practice - based {Design} of a {Neighborhood} {Portal} : {Focusing} on {Elderly} {Tenants} in a {City} {Quarter} {Living} {Lab}}, doi = {10.1145/2702123.2702449}, abstract = {This paper contributes to the current discourse on practicebased research in HCI paying particular attention to the overall temporal and situational conditions which frame an R\&D project. We present a Living Lab study situated in an arbitrary neighborhood of a German city which develops ICT support to foster informal help and social interaction with a special, but not exclusive, focus on elderly tenants. We demonstrate that practice-based, long-term research in a city quarter goes beyond those challenges already described in the current Living Lab and PD literature. The long-term study's positioning in a real-world context is contoured not only by a high diversity of stakeholders and their individual interests and motivation for participation but also by their individual skill sets and learning needs. These distinct and often contradictive perspectives have to be permanently counterbalanced. Thus attention has to be focused on how related strategies and decisions impact on the design of the project as well as on the final ICT product. To enable all tenants, irrespective of age and technical skill, to participate in a long-term ICT-based community development project, we applied the format of ‘experience-based PD workshops' to foster confidence in ICT usage and encourage the competency of the elderly and non-tech-savvy tenants.}, journal = {Proceedings of the International Conference on Human Factors in Computing Systems (CHI)}, author = {Müller, Claudia and Hornung, Dominik and Hamm, Theodor and Wulf, Volker}, year = {2015}, keywords = {methodology, action research, city quarter, design, elderly people, Living Lab, participatory, practice, italg, a-paper}, pages = {2295--2304}, annote = {ISBN: 9781450331456}, } -
Müller, C., Hornung, D., Hamm, T. & Wulf, V. (2015)Measures and Tools for Supporting ICT Appropriation by Elderly and Non Tech-Savvy Persons in a Long-Term Perspective
IN ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway Cham doi:10.1007/978-3-319-20499-4_14
[BibTeX]@incollection{muller_measures_2015, address = {Cham}, title = {Measures and {Tools} for {Supporting} {ICT} {Appropriation} by {Elderly} and {Non} {Tech}-{Savvy} {Persons} in a {Long}-{Term} {Perspective}}, booktitle = {{ECSCW} 2015: {Proceedings} of the 14th {European} {Conference} on {Computer} {Supported} {Cooperative} {Work}, 19-23 {September} 2015, {Oslo}, {Norway}}, publisher = {Springer International Publishing}, author = {Müller, Claudia and Hornung, Dominik and Hamm, Theodor and Wulf, Volker}, year = {2015}, doi = {10.1007/978-3-319-20499-4_14}, keywords = {italg}, pages = {263--281}, } -
Wulf, V., Müller, C., Pipek, V., Randall, D., Rohde, M. & Stevens, G. (2015)Designing Socially Embedded Technologies in the Real-World
IN Designing Socially Embedded Technologies in the Real-World London, United Kingdom doi:10.1007/978-1-4471-6720-4
[BibTeX] [Download PDF]@incollection{wulf_designing_2015, address = {London, United Kingdom}, title = {Designing {Socially} {Embedded} {Technologies} in the {Real}-{World}}, isbn = {978-1-4471-6719-8}, url = {http://link.springer.com/10.1007/978-1-4471-6720-4}, booktitle = {Designing {Socially} {Embedded} {Technologies} in the {Real}-{World}}, publisher = {Springer}, author = {Wulf, Volker and Müller, Claudia and Pipek, Volkmar and Randall, Dave and Rohde, Markus and Stevens, Gunnar}, year = {2015}, doi = {10.1007/978-1-4471-6720-4}, keywords = {italg}, pages = {111--150}, } -
Gockel, B., Sackmann, T. & Müller, C. (2015)Kommunikation von Verbundenheit mittels Smartwatch
Stuttgart, Germany, Publisher: Oldenbourg Wissenschaftsverlag, Pages: 331–334
[BibTeX] [Download PDF]@inproceedings{gockel_kommunikation_2015, address = {Stuttgart, Germany}, title = {Kommunikation von {Verbundenheit} mittels {Smartwatch}}, url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/311b2a36aa438f65f82106c66b4124198b64.pdf}, booktitle = {Mensch \& {Computer}: {Tagungsband}}, publisher = {Oldenbourg Wissenschaftsverlag}, author = {Gockel, Bianca and Sackmann, Timo and Müller, Claudia}, year = {2015}, keywords = {italg}, pages = {331--334}, } -
Müller, C., Schnittert, J., Walczuch, M., Alaoui, M., Lewkowicz, M., Wan, L. & Wulf, V. (2015)Impact Factors on Social TV Research in Real Elderly Persons‘ Households
Stuttgart, Publisher: Oldenbourg Wissenschaftsverlag, Pages: 213–222
[BibTeX]@inproceedings{muller_impact_2015, address = {Stuttgart}, title = {Impact {Factors} on {Social} {TV} {Research} in {Real} {Elderly} {Persons}' {Households}}, isbn = {978-3-11-044392-9}, booktitle = {Proceedings of {Mensch} und {Computer} 2015}, publisher = {Oldenbourg Wissenschaftsverlag}, author = {Müller, Claudia and Schnittert, Johanna and Walczuch, Magdalena and Alaoui, Malek and Lewkowicz, Myriam and Wan, Lin and Wulf, Volker}, year = {2015}, keywords = {PRAXLABS, italg}, pages = {213--222}, } -
Wulf, V., Müller, C., Pipek, V., Randall, D., Rohde, M. & Stevens, G. (2015)Practice-Based Computing: Empirically Grounded Conceptualizations Derived from Design Case Studies
IN Wulf, V., Schmidt, K. & Randall, D. (Eds.), Designing Socially Embedded Technologies in the Real-World London doi:10.1007/978-1-4471-6720-4_7
[BibTeX] [Abstract] [Download PDF]The introduction of IT has changed the way we live in many ways. Historically, it can even be argued that socially embedded applications of information technology challenge and change practices to an extent rarely seen before with any other type of technological artefacts. If these IT artefacts have strong and recurrent impacts on people’s lives, we need to reconsider design practice artefacts which allow for anticipating use practices and bring together inspirational creativity with evaluative methods. Approaches such as Participatory Design (Greenbaum and Kyng 1991) and User‐Driven Innovation (von Hippel 2005) have already significantly increased the level of involvement of users and their fields of practice into IT development and have strengthened the role of ethnographic methods as well as the importance of methods providing direct user feedback. But even a strong component of domain analysis or user participation does not warrant an accurate anticipation of the changes in social practices resulting from new technological artefacts or infrastructures. Moreover, the immaterial nature of software contributes to its application beyond the originally intended context. The material and social foundations of IT usage have significantly changed over the past two decades. Technologically, the standardization of communication interfaces, the increase of bandwidth and speed of internet connections and their ubiquitous availability have connected more and more devices with each other. At a social level this has also created stronger connections between professional and private domains and practices, offering new room to adapt these practices and re‐negotiate their relations and compositions. These developments have made us now look at ecosystems (Draxler et al. 2015) or infrastructures (Star and Ruhleder 1996) of technology‐based practices. With regard to methods, EUSSET’s research agenda would benefit from a convergence of a broadly defined research program which looks at technology development as well as scenarios of usage and accumulates results in various ways, bridging the gap between a simple ‘technology‐in‐practice‘ perspective and a ‘technology‐based practice change‘ perspective. We need to consider how to carefully transfer emerging design concepts, IT artefacts, and pattern of appropriation derived in a specific context to other fields of application. We also need to better understand how to transfer findings gained with the design and appropriation of one artefact towards that of another, related one. In this paper we will outline a research program, called practice‐based computing, which suggests collecting a corpus of highly contextualized design case studies and supports the transferability of insights by comparative concept building on top of these cases.
@incollection{wulf_practice-based_2015, address = {London}, title = {Practice-{Based} {Computing}: {Empirically} {Grounded} {Conceptualizations} {Derived} from {Design} {Case} {Studies}}, isbn = {978-1-4471-6719-8}, url = {http://dx.doi.org/10.1007/978-1-4471-6720-4_7 http://link.springer.com/10.1007/978-1-4471-6720-4_7}, abstract = {The introduction of IT has changed the way we live in many ways. Historically, it can even be argued that socially embedded applications of information technology challenge and change practices to an extent rarely seen before with any other type of technological artefacts. If these IT artefacts have strong and recurrent impacts on people's lives, we need to reconsider design practice artefacts which allow for anticipating use practices and bring together inspirational creativity with evaluative methods. Approaches such as Participatory Design (Greenbaum and Kyng 1991) and User‐Driven Innovation (von Hippel 2005) have already significantly increased the level of involvement of users and their fields of practice into IT development and have strengthened the role of ethnographic methods as well as the importance of methods providing direct user feedback. But even a strong component of domain analysis or user participation does not warrant an accurate anticipation of the changes in social practices resulting from new technological artefacts or infrastructures. Moreover, the immaterial nature of software contributes to its application beyond the originally intended context. The material and social foundations of IT usage have significantly changed over the past two decades. Technologically, the standardization of communication interfaces, the increase of bandwidth and speed of internet connections and their ubiquitous availability have connected more and more devices with each other. At a social level this has also created stronger connections between professional and private domains and practices, offering new room to adapt these practices and re‐negotiate their relations and compositions. These developments have made us now look at ecosystems (Draxler et al. 2015) or infrastructures (Star and Ruhleder 1996) of technology‐based practices. With regard to methods, EUSSET's research agenda would benefit from a convergence of a broadly defined research program which looks at technology development as well as scenarios of usage and accumulates results in various ways, bridging the gap between a simple ‘technology‐in‐practice' perspective and a ‘technology‐based practice change' perspective. We need to consider how to carefully transfer emerging design concepts, IT artefacts, and pattern of appropriation derived in a specific context to other fields of application. We also need to better understand how to transfer findings gained with the design and appropriation of one artefact towards that of another, related one. In this paper we will outline a research program, called practice‐based computing, which suggests collecting a corpus of highly contextualized design case studies and supports the transferability of insights by comparative concept building on top of these cases.}, booktitle = {Designing {Socially} {Embedded} {Technologies} in the {Real}-{World}}, publisher = {Springer London}, author = {Wulf, Volker and Müller, Claudia and Pipek, Volkmar and Randall, David and Rohde, Markus and Stevens, Gunnar}, editor = {Wulf, Volker and Schmidt, Kjeld and Randall, David}, year = {2015}, doi = {10.1007/978-1-4471-6720-4_7}, keywords = {CSCW, PRAXLABS, DBL, italg}, pages = {111--150}, } -
Bittenbinder, S. & Winter, D. (2015)Kontextspezifisches Nutzerfeedback in einer Desktop-Anwendung
, Publisher: De Gruyter Oldenbourg
[BibTeX] [Abstract] [Download PDF]Um Softwareanwendungen mit hoher Usability und ausgezeichneter User Experience zu schaffen, müssen Produktentwickler ihre Nutzer kennen. Häufig sind jedoch Nutzer und Produktentwickler räumlich weit auseinander gelegen und so fällt es ihnen schwer, die Nutzer kennen zu lernen und mit Ihnen in Dialog zu treten. Eine Möglichkeit, raum- und zeitunabhängig zu kommunizieren, sind Feedbackkanäle innerhalb der Softwareanwendung, bei denen Nutzer im Kontext der Nutzung Kontakt zum Hersteller aufnehmen können. Während solche Feedbackmöglichkeiten bei Webanwendungen weit verbreitet sind, fehlen diese meist in Desktop-Anwendungen. Doch wie kann ein bidirektionaler Feedbackkanal in Desktop-Anwendungen aufgebaut und wie kann gezielt Feedback zu bekannten Problemstellen vom Anwender eingefordert werden?
@book{bittenbinder_kontextspezifisches_2015, series = {Mensch und {Computer} 2015 – {Proceedings}}, title = {Kontextspezifisches {Nutzerfeedback} in einer {Desktop}-{Anwendung}}, isbn = {978-3-11-044392-9}, url = {http://dl.gi.de/handle/20.500.12116/7908}, abstract = {Um Softwareanwendungen mit hoher Usability und ausgezeichneter User Experience zu schaffen, müssen Produktentwickler ihre Nutzer kennen. Häufig sind jedoch Nutzer und Produktentwickler räumlich weit auseinander gelegen und so fällt es ihnen schwer, die Nutzer kennen zu lernen und mit Ihnen in Dialog zu treten. Eine Möglichkeit, raum- und zeitunabhängig zu kommunizieren, sind Feedbackkanäle innerhalb der Softwareanwendung, bei denen Nutzer im Kontext der Nutzung Kontakt zum Hersteller aufnehmen können. Während solche Feedbackmöglichkeiten bei Webanwendungen weit verbreitet sind, fehlen diese meist in Desktop-Anwendungen. Doch wie kann ein bidirektionaler Feedbackkanal in Desktop-Anwendungen aufgebaut und wie kann gezielt Feedback zu bekannten Problemstellen vom Anwender eingefordert werden?}, language = {en}, urldate = {2021-04-16}, publisher = {De Gruyter Oldenbourg}, author = {Bittenbinder, Sven and Winter, Dominique}, year = {2015}, note = {Accepted: 2017-11-22T15:02:33Z}, keywords = {italg}, }
2014
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Müller, C., Hornung, D. & Wulf, V. (2014)Design eines Nachbarschaftshilfeportals für ältere Mieter/-innen: Adressierung und Förderung der User Experience
IN Medien & Altern : Zeitschrift für Forschung und Praxis, Vol. 3, Pages: 34–49
[BibTeX]@article{muller_design_2014, title = {Design eines {Nachbarschaftshilfeportals} für ältere {Mieter}/-innen: {Adressierung} und {Förderung} der {User} {Experience}}, volume = {3}, number = {4}, journal = {Medien \& Altern : Zeitschrift für Forschung und Praxis}, author = {Müller, Claudia and Hornung, Dominik and Wulf, Volker}, year = {2014}, keywords = {italg}, pages = {34--49}, } -
Müller, C., Schorch, M. & Wieching, R. (2014)PraxLabs as a Setting for Participatory Technology Research and Design in the Field of HRI and Demography
Bielefeld, Publisher: Bielefeld University
[BibTeX]@inproceedings{muller_praxlabs_2014, address = {Bielefeld}, title = {{PraxLabs} as a {Setting} for {Participatory} {Technology} {Research} and {Design} in the {Field} of {HRI} and {Demography}}, booktitle = {Proceedings of the {Workshop} "{Socially} {Assistive} {Robots} for the {Aging} {Population}: {Are} we trapped in {Stereotypes}?", {Human} {Robot} {Interaction} {Conference}}, publisher = {Bielefeld University}, author = {Müller, Claudia and Schorch, Marén and Wieching, Rainer}, year = {2014}, keywords = {CSCW, iStopFalls, italg}, } -
Müller, C. (2014)Praxisbasiertes Technologiedesign für die alternde Gesellschaft. Zwischen gesellschaftlichen Leitbildern und ihrer Operationalisierung im Design
, Siegen, Germany, Publisher: Lohmar-Köln
[BibTeX]@book{muller_praxisbasiertes_2014, address = {Siegen, Germany}, title = {Praxisbasiertes {Technologiedesign} für die alternde {Gesellschaft}. {Zwischen} gesellschaftlichen {Leitbildern} und ihrer {Operationalisierung} im {Design}}, isbn = {978-3-8441-0331-1}, publisher = {Lohmar-Köln}, author = {Müller, Claudia}, year = {2014}, keywords = {Dissertation, italg}, } -
Müller, C., Neufeldt, C. & Wulf, V. (2014)Moving into a Senior Apartment: Opportunities and Hindrances in Rebuilding Social Relationships among Elderly
Baltimore, MD, USA, Publisher: ACM
[BibTeX]@inproceedings{muller_moving_2014, address = {Baltimore, MD, USA}, title = {Moving into a {Senior} {Apartment}: {Opportunities} and {Hindrances} in {Rebuilding} {Social} {Relationships} among {Elderly}}, booktitle = {Proceedings of the {ACM} {CSCW} {Workshop} on {Collaboration} and {Coordination} in the {Context} of {Informal} {Care}}, publisher = {ACM}, author = {Müller, Claudia and Neufeldt, Cornelius and Wulf, Volker}, year = {2014}, keywords = {italg}, } -
Wan, L., Müller, C., Wulf, V. & Randall, D. (2014)Addressing the subtleties in dementia care
New York, New York, USA, Publisher: ACM Press, Pages: 3987–3996 doi:10.1145/2556288.2557307
[BibTeX]@inproceedings{wan_addressing_2014, address = {New York, New York, USA}, title = {Addressing the subtleties in dementia care}, isbn = {978-1-4503-2473-1}, doi = {10.1145/2556288.2557307}, booktitle = {Proceedings of the 32nd annual {ACM} conference on {Human} factors in computing systems - {CHI} '14}, publisher = {ACM Press}, author = {Wan, Lin and Müller, Claudia and Wulf, Volker and Randall, David}, year = {2014}, keywords = {PRAXLABS, A-Paper, italg}, pages = {3987--3996}, } -
Winter, D. & Bittenbinder, S. (2014)UX-Controlling in der Produktentwicklung
IN Stuttgart: German UPA, Vol. UP14 – Vorträge, Pages: 11
[BibTeX] [Abstract] [Download PDF]User Experience ist ein entscheidender Qualitätsfaktor im Wettbewerb der Produkte um die Gunst der Nutzer. Es gilt daher Produkte zu entwickeln, die eine optimierte User Experience bieten, um die Entwicklungsressourcen eines Unternehmens effizient einzusetzen. Um diese Effizienz zu erreichen, müssen Ziele gesteckt und ihre Erreichung nachgehalten werden. Hat man in den für seine Kunden relevanten Bereichen der User Experience wirklich erreicht, was man wollte? Um diese Frage zu beantworten, hilft es ein UX-Controlling aufzubauen. In diesem werden Ziele definiert, kontrolliert und auf Erreichen geprüft. Anschließende Maßnahmen um gezielt Verbesserungen in Teilbereichen der User Experience zu gestalten runden das UX-Controlling ab. Wie aber baut man nun ein solches UX-Controlling auf? Welche Methoden müssen Verwendung finden und welche Prozesse etabliert werden?
@article{winter_ux-controlling_2014, title = {{UX}-{Controlling} in der {Produktentwicklung}}, volume = {UP14 - Vorträge}, url = {http://dl.gi.de/handle/20.500.12116/5406}, abstract = {User Experience ist ein entscheidender Qualitätsfaktor im Wettbewerb der Produkte um die Gunst der Nutzer. Es gilt daher Produkte zu entwickeln, die eine optimierte User Experience bieten, um die Entwicklungsressourcen eines Unternehmens effizient einzusetzen. Um diese Effizienz zu erreichen, müssen Ziele gesteckt und ihre Erreichung nachgehalten werden. Hat man in den für seine Kunden relevanten Bereichen der User Experience wirklich erreicht, was man wollte? Um diese Frage zu beantworten, hilft es ein UX-Controlling aufzubauen. In diesem werden Ziele definiert, kontrolliert und auf Erreichen geprüft. Anschließende Maßnahmen um gezielt Verbesserungen in Teilbereichen der User Experience zu gestalten runden das UX-Controlling ab. Wie aber baut man nun ein solches UX-Controlling auf? Welche Methoden müssen Verwendung finden und welche Prozesse etabliert werden?}, language = {en}, number = {User Experience}, urldate = {2021-04-16}, journal = {Stuttgart: German UPA}, author = {Winter, Dominique and Bittenbinder, Sven}, year = {2014}, note = {Accepted: 2017-11-18T00:23:47Z Publisher: German UPA}, keywords = {italg}, pages = {11}, }
2013
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Braier, J., Burkhard, M., Herrmanny, K., Koch, M., Kötteritzsch, A., Müller, C., Nutsi, A., Richter, A., Schering, S., Wulf, V. & Ziegler, J. (2013)AAL-Workshop „Lachen kennt kein Alter“
IN Mensch & Computer: Workshopband München doi:10.1524/9783486781236.343
[BibTeX]@incollection{braier_aal-workshop_2013, address = {München}, title = {{AAL}-{Workshop} „{Lachen} kennt kein {Alter}“}, booktitle = {Mensch \& {Computer}: {Workshopband}}, publisher = {Oldenbourg Wissenschaftsverlag}, author = {Braier, Jonas and Burkhard, Martin and Herrmanny, Katja and Koch, Michael and Kötteritzsch, Anna and Müller, Claudia and Nutsi, Andrea and Richter, Alexander and Schering, Sandra and Wulf, Volker and Ziegler, Jürgen}, year = {2013}, doi = {10.1524/9783486781236.343}, keywords = {italg}, pages = {243--397}, } -
Müller, C., Neufeldt, C., Jakobi, T. & Wulf, V. (2013)Ankerpunkte für das Participatory Design mit älteren Menschen
München, Publisher: Oldenbourg Verlag, Pages: 347–354
[BibTeX] [Download PDF]@inproceedings{muller_ankerpunkte_2013, address = {München}, title = {Ankerpunkte für das {Participatory} {Design} mit älteren {Menschen}}, url = {http://books.google.com/books?hl=en&lr=&id=cVfpBQAAQBAJ&oi=fnd&pg=PA347&dq=info:SYqyqHLZHr4J:scholar.google.com&ots=_zT5Vmmg8b&sig=geLDLpiN1fpY9UDmArokpnMhtv4}, booktitle = {Mensch \& {Computer}: {Workshopband}}, publisher = {Oldenbourg Verlag}, author = {Müller, Claudia and Neufeldt, Cornelius and Jakobi, Timo and Wulf, Volker}, year = {2013}, keywords = {PRAXLABS, DBL, italg}, pages = {347--354}, } -
Müller, C., Wan, L. & Wulf, V. (2013)Dealing with Wandering in Institutional Care: Exploring the Field
Venice, Italy, Publisher: IEEE, Pages: 101–104 doi:10.4108/icst.pervasivehealth.2013.252103
[BibTeX]@inproceedings{muller_dealing_2013, address = {Venice, Italy}, title = {Dealing with {Wandering} in {Institutional} {Care}: {Exploring} the {Field}}, isbn = {978-1-936968-80-0}, doi = {10.4108/icst.pervasivehealth.2013.252103}, booktitle = {Proceedings of the {ICTs} for improving {Patients} {Rehabilitation} {Research} {Techniques}}, publisher = {IEEE}, author = {Müller, Claudia and Wan, Lin and Wulf, Volker}, year = {2013}, keywords = {PRAXLABS, italg}, pages = {101--104}, annote = {Backup Publisher: IEEE}, }
2012
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Budweg, S., Lewkowicz, M., Müller, C. & Schering, S. (2012)Fostering Social Interaction in AAL: Methodological reflections on the coupling of real household Living Lab and SmartHome approaches
IN i-com, Vol. 11, Pages: 30–35 doi:10.1524/icom.2012.0035
[BibTeX]@article{budweg_fostering_2012, title = {Fostering {Social} {Interaction} in {AAL}: {Methodological} reflections on the coupling of real household {Living} {Lab} and {SmartHome} approaches}, volume = {11}, issn = {1618-162X}, doi = {10.1524/icom.2012.0035}, number = {3}, journal = {i-com}, author = {Budweg, Steffen and Lewkowicz, Myriam and Müller, Claudia and Schering, Sandra}, month = nov, year = {2012}, keywords = {italg}, pages = {30--35}, } -
Abend, P., Haupts, T. & Müller, C. (2012)Medialität der Nähe
, Bielefeld, Publisher: transcript Verlag
[BibTeX] [Abstract]Medien werden als Mittel zur Überbrückung von räumlicher wie sozialer Distanz beschrieben. Dabei wird Nähe gewöhnlich als Resultat gelingender Vermittlung und zugleich unhinterfragt als positiver Ausgangspunkt dieser Funktion gesehen. Dieser Band entwickelt eine differenziertere Sichtweise auf die Medialität der Nähe – vor dem Hintergrund jeweils spezifischer Situationen, Praktiken, Technologien und Diskurse: Welche Rolle spielen Medien in den Aushandlungsprozessen von Nähe? Inwieweit wird Nähe von einem personalen, technischen oder medialen Zentrum aus entworfen und bestimmt? Mit welchen methodologischen Ansätzen lässt sich das (opake) Konzept ›Nähe‹ am treffendsten beschreiben?
@book{abend_medialitat_2012, address = {Bielefeld}, title = {Medialität der {Nähe}}, isbn = {978-3-8376-1644-6}, abstract = {Medien werden als Mittel zur Überbrückung von räumlicher wie sozialer Distanz beschrieben. Dabei wird Nähe gewöhnlich als Resultat gelingender Vermittlung und zugleich unhinterfragt als positiver Ausgangspunkt dieser Funktion gesehen. Dieser Band entwickelt eine differenziertere Sichtweise auf die Medialität der Nähe – vor dem Hintergrund jeweils spezifischer Situationen, Praktiken, Technologien und Diskurse: Welche Rolle spielen Medien in den Aushandlungsprozessen von Nähe? Inwieweit wird Nähe von einem personalen, technischen oder medialen Zentrum aus entworfen und bestimmt? Mit welchen methodologischen Ansätzen lässt sich das (opake) Konzept ›Nähe‹ am treffendsten beschreiben?}, publisher = {transcript Verlag}, author = {Abend, Pablo and Haupts, Tobias and Müller, Claudia}, year = {2012}, keywords = {italg}, } -
Müller, C. & Neufeldt, C. (2012)Dimensionen medialer Nähe im Altenheim – Ein empiriegestützter Designprozess von Internetanwendungen für hochaltrige Menschen
IN Abend, P., Müller, C. & Haupts, T. (Eds.), Medialität der Nähe Bielefeld
[BibTeX]@incollection{muller_dimensionen_2012, address = {Bielefeld}, title = {Dimensionen medialer {Nähe} im {Altenheim} - {Ein} empiriegestützter {Designprozess} von {Internetanwendungen} für hochaltrige {Menschen}}, isbn = {978-3-8376-1644-6}, booktitle = {Medialität der {Nähe}}, publisher = {transcript Verlag}, author = {Müller, Claudia and Neufeldt, Cornelius}, editor = {Abend, Pablo and Müller, Claudia and Haupts, Tobias}, year = {2012}, keywords = {italg}, } -
Müller, C., Neufeldt, C., Randall, D. & Wulf, V. (2012)ICT-development in residential care settings
New York, New York, USA, Publisher: ACM Press, Pages: 2639–2648 doi:10.1145/2207676.2208655
[BibTeX]@inproceedings{muller_ict-development_2012, address = {New York, New York, USA}, title = {{ICT}-development in residential care settings}, isbn = {978-1-4503-1015-4}, doi = {10.1145/2207676.2208655}, booktitle = {Proceedings of the 2012 {ACM} annual conference on {Human} {Factors} in {Computing} {Systems} - {CHI} '12}, publisher = {ACM Press}, author = {Müller, Claudia and Neufeldt, Cornelius and Randall, David and Wulf, Volker}, year = {2012}, keywords = {A-Paper, italg}, pages = {2639--2648}, } -
Richter, A., Müller, C., Lewkowicz, M. & Budweg, S. (2012)Special Issue on Ambient Assisted Living
IN i-com, Vol. 11, Pages: 1–2
[BibTeX] [Download PDF]@article{richter_special_2012, title = {Special {Issue} on {Ambient} {Assisted} {Living}}, volume = {11}, url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/Special_Issue_on_Ambient_Assisted_Living.pdf}, number = {3}, journal = {i-com}, author = {Richter, Alexander and Müller, Claudia and Lewkowicz, Myriam and Budweg, Steffen}, year = {2012}, keywords = {italg}, pages = {1--2}, } -
Müller, C., Wan, L., Stein, M. & Neufeldt, C. (2012)Experience of Giving and Receiving – Living Lab-based Technology Design with Elderly People
Austin, TX, USA
[BibTeX] [Download PDF]@inproceedings{muller_experience_2012, address = {Austin, TX, USA}, title = {Experience of {Giving} and {Receiving} – {Living} {Lab}-based {Technology} {Design} with {Elderly} {People}}, url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/stein.pdf}, booktitle = {Workshop {CHI} '12}, author = {Müller, Claudia and Wan, Lin and Stein, Martin and Neufeldt, Cornelius}, year = {2012}, keywords = {italg}, } -
Müller, C., Kötteritzsch, A. & Budweg, S. (2012)Technologische Komponenten von heute als Aushandlungsartefakte für neue Kompositionen von morgen – Erfahrungen und Ergebnisse aus dem AAL-Projekt FoSIBLE
Berlin, Germany, Publisher: VDE Verlag
[BibTeX] [Abstract]Die Herausforderungen der Technikfolgenforschung innerhalb der AAL-Domäne spiegeln sich in ähnlicher Weise in den einzelnen AAL-Entwicklungsprojekten wider. Sowohl auf einer Makroebene also auch auf der Mikro-(projektbasierten) Ebene besteht jeweils die Anforderung, in der Zusammenschau aus derzeitigem Stand der Technik und zukunftsorientierten Nutzungs- und Nutzerkonzeptionen verlässliche längerfristige Prognosen zu erstellen. Die frühe Einbindung einer Endnutzer-Perspektive in AAL-Innovationsprozesse gilt als wichtige Maßnahme in Technikprojekten, um Produkte praxis- und nutzerfreundlich und damit markttauglich zu gestalten. Nutzerorientierte Methoden liegen dabei in einer weiten Variationsbreite vor, von Simulation und Modellierung der Bedarfe von Senioren in der Usability-Forschung bis hin zur direkten Integration von älteren Menschen, z. B. in Living Lab-Ansätzen. Die konkrete Ausgestaltung der nutzerorientierten Forschung unter dem Living Lab-Label zeigt sich wiederum variantenreich, ebenso in der Intensität des Beziehungsaufbaus zu Endnutzergruppen. So ist der Begriff bisher hauptsächlich konnotiert mit Einrichtungen, in denen Anwendungen im Laborumfeld mit Probanden unter möglichst praxisnahen Bedingungen erprobt werden. Demgegenüber verfolgt das FoSIBLE-Projekt einen Living Lab-Ansatz, der die Freizeit- und Wohnräume der Endnutzer als testbed für technologische Prototypen verortet. Damit ist das Projekt im Umfeld der Nutzer präsent und die Potentiale für den Aufbau eines dauerhaften Aushandlungs- und Kommunikationsraumes sind hoch. Damit dies gelingt, sind besondere sozio-technische Begleitmaßnahmen notwendig, die im Folgenden beschrieben werden.
@inproceedings{muller_technologische_2012, address = {Berlin, Germany}, title = {Technologische {Komponenten} von heute als {Aushandlungsartefakte} für neue {Kompositionen} von morgen - {Erfahrungen} und {Ergebnisse} aus dem {AAL}-{Projekt} {FoSIBLE}}, abstract = {Die Herausforderungen der Technikfolgenforschung innerhalb der AAL-Domäne spiegeln sich in ähnlicher Weise in den einzelnen AAL-Entwicklungsprojekten wider. Sowohl auf einer Makroebene also auch auf der Mikro-(projektbasierten) Ebene besteht jeweils die Anforderung, in der Zusammenschau aus derzeitigem Stand der Technik und zukunftsorientierten Nutzungs- und Nutzerkonzeptionen verlässliche längerfristige Prognosen zu erstellen. Die frühe Einbindung einer Endnutzer-Perspektive in AAL-Innovationsprozesse gilt als wichtige Maßnahme in Technikprojekten, um Produkte praxis- und nutzerfreundlich und damit markttauglich zu gestalten. Nutzerorientierte Methoden liegen dabei in einer weiten Variationsbreite vor, von Simulation und Modellierung der Bedarfe von Senioren in der Usability-Forschung bis hin zur direkten Integration von älteren Menschen, z. B. in Living Lab-Ansätzen. Die konkrete Ausgestaltung der nutzerorientierten Forschung unter dem Living Lab-Label zeigt sich wiederum variantenreich, ebenso in der Intensität des Beziehungsaufbaus zu Endnutzergruppen. So ist der Begriff bisher hauptsächlich konnotiert mit Einrichtungen, in denen Anwendungen im Laborumfeld mit Probanden unter möglichst praxisnahen Bedingungen erprobt werden. Demgegenüber verfolgt das FoSIBLE-Projekt einen Living Lab-Ansatz, der die Freizeit- und Wohnräume der Endnutzer als testbed für technologische Prototypen verortet. Damit ist das Projekt im Umfeld der Nutzer präsent und die Potentiale für den Aufbau eines dauerhaften Aushandlungs- und Kommunikationsraumes sind hoch. Damit dies gelingt, sind besondere sozio-technische Begleitmaßnahmen notwendig, die im Folgenden beschrieben werden.}, booktitle = {Technik für ein selbstbestimmtes {Leben} ({AAL} 2012)}, publisher = {VDE Verlag}, author = {Müller, Claudia and Kötteritzsch, Anna and Budweg, Steffen}, year = {2012}, keywords = {italg}, } -
Müller, C. & Boden, A. (2012)Neue Medien und technische Hilfen im Alltag – ein Wegweiser
IN Broschüre im Auftrag des BMFSFJ
[BibTeX] [Download PDF]@article{muller_neue_2012, title = {Neue {Medien} und technische {Hilfen} im {Alltag} – ein {Wegweiser}}, url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/Neue_Medien_und_technische_Hilfen_im_Alltag.pdf}, journal = {Broschüre im Auftrag des BMFSFJ}, author = {Müller, Claudia and Boden, Alexander}, year = {2012}, keywords = {italg}, } -
Budweg, S., Müller, C. & Lewkowicz, M. (2012)Designing for Inter/Generational Communities. Proceedings of the 3rd International Workshop “Fostering Social Interactions in the Ageing Society”, COOP Conference 2012
IN International Reports on Socio-Informatics (IRSI), Vol. 9
[BibTeX]@article{budweg_designing_2012, title = {Designing for {Inter}/{Generational} {Communities}. {Proceedings} of the 3rd {International} {Workshop} “{Fostering} {Social} {Interactions} in the {Ageing} {Society}”, {COOP} {Conference} 2012}, volume = {9}, number = {1}, journal = {International Reports on Socio-Informatics (IRSI)}, author = {Budweg, Steffen and Müller, Claudia and Lewkowicz, Myriam}, year = {2012}, keywords = {italg}, } -
Müller, C., Neufeldt, C., Randall, D. & Wulf, V. (2012)ICT-development in residential care settings: sensitizing design to the life circumstances of the residents of a care home
New York, NY, USA, Publisher: ACM Press, Pages: 2639–2648
[BibTeX]@inproceedings{muller_ict-development_2012-1, address = {New York, NY, USA}, title = {{ICT}-development in residential care settings: sensitizing design to the life circumstances of the residents of a care home}, booktitle = {Proceedings of {CHI} '12}, publisher = {ACM Press}, author = {Müller, Claudia and Neufeldt, Cornelius and Randall, David and Wulf, Volker}, year = {2012}, keywords = {PRAXLABS, italg, a-paper}, pages = {2639--2648}, annote = {Backup Publisher: ACM}, } -
Müller, C., Stein, M., Wan, L., Neufeldt, C., Wulf, V. & Budweg, S. (2012)Nutzerorientierte Technikforschung und -entwicklung im Feld Ambient Assisted Living: Ergebnisse aus dem AAL-Projekt FoSIBLE
IN Zeitschrift für Gerontologie und Geriatrie, Vol. 1
[BibTeX]@article{muller_nutzerorientierte_2012, title = {Nutzerorientierte {Technikforschung} und -entwicklung im {Feld} {Ambient} {Assisted} {Living}: {Ergebnisse} aus dem {AAL}-{Projekt} {FoSIBLE}}, volume = {1}, journal = {Zeitschrift für Gerontologie und Geriatrie}, author = {Müller, Claudia and Stein, Martin and Wan, Lin and Neufeldt, Cornelius and Wulf, Volker and Budweg, Steffen}, year = {2012}, keywords = {italg}, }
2011
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Boden, A., Müller, C. & Nett, B. (2011)Conducting a Business Ethnography in Global Software Development projects of small German enterprises
IN Information and Software Technology, Vol. 53, Pages: 1012–1021 doi:10.1016/j.infsof.2011.01.009
[BibTeX] [Abstract]Context Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods. Objective We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises. Method The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes. Results We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites. Conclusions We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.
@article{boden_conducting_2011, title = {Conducting a {Business} {Ethnography} in {Global} {Software} {Development} projects of small {German} enterprises}, volume = {53}, doi = {10.1016/j.infsof.2011.01.009}, abstract = {Context Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods. Objective We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises. Method The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes. Results We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites. Conclusions We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.}, number = {9}, journal = {Information and Software Technology}, author = {Boden, Alexander and Müller, Claudia and Nett, Bernhard}, year = {2011}, keywords = {Methodology, Business Ethnography, Global Software Engineering, Offshoring, Qualitative research, Small to medium-sized enterprises, italg}, pages = {1012--1021}, }
2010
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Müller, C., Neufeldt, C. & Schöer, L. (2010)Designing a large social display for an old people’s home
[BibTeX]@inproceedings{muller_designing_2010, title = {Designing a large social display for an old people's home}, booktitle = {Adjunct {Proceedings} of {EuroITV}}, author = {Müller, Claudia and Neufeldt, Cornelius and Schöer, L.}, year = {2010}, keywords = {italg}, } -
Müller, C., Pipek, V., Reuter, C., Mueller, C., Pipek, V. & Reuter, C. (2010)Globale Infrastruktur – lokales Arbeiten: Praxis IT-gestützter Wartung bei einem Energieversorger
IN Ziegler, J. & Schmidt, A. (Eds.). Duisburg, Germany, Publisher: Oldenbourg-Verlag, Pages: 37–46
[BibTeX] [Abstract] [Download PDF]Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star & Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.
@inproceedings{muller_globale_2010, address = {Duisburg, Germany}, title = {Globale {Infrastruktur} - lokales {Arbeiten}: {Praxis} {IT}-gestützter {Wartung} bei einem {Energieversorger}}, url = {https://www.wineme.uni-siegen.de/paper/2010/muellerreuterpipek_globaleinfrastruktur-itgestuetztewartungenergieversorger_menschundcomputer2010.pdf}, abstract = {Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star \& Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.}, booktitle = {Mensch \& {Computer} 2010: {Interaktive} {Kulturen}}, publisher = {Oldenbourg-Verlag}, author = {Müller, Claudia and Pipek, Volkmar and Reuter, Christian and Mueller, Claudia and Pipek, Volkmar and Reuter, Christian}, editor = {Ziegler, Jürgen and Schmidt, Albrecht}, year = {2010}, keywords = {CSCW, RWE, PRAXLABS, Infrastruktur, Kooperation, InfoStrom, RSBE, italg}, pages = {37--46}, } -
Müller, C., Wan, L. & Hrg, D. (2010)Dealing with wandering: a case study on caregivers‘ attitudes towards privacy and autonomy when reflecting the use of LBS
New York, New York, USA, Publisher: ACM Press, Pages: 75 doi:10.1145/1880071.1880082
[BibTeX]@inproceedings{muller_dealing_2010, address = {New York, New York, USA}, title = {Dealing with wandering: a case study on caregivers' attitudes towards privacy and autonomy when reflecting the use of {LBS}}, isbn = {978-1-4503-0387-3}, doi = {10.1145/1880071.1880082}, booktitle = {Proceedings of the 16th {ACM} international conference on {Supporting} group work - {GROUP} '10}, publisher = {ACM Press}, author = {Müller, Claudia and Wan, Lin and Hrg, Dalibor}, year = {2010}, keywords = {italg}, pages = {75}, }
2009
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Reuter, C., Pipek, V., Mueller, C. & Müller, C. (2009)Avoiding crisis in communication: a computer-supported training approach for emergency management
IN International Journal of Emergency Management (IJEM), Vol. 6, Pages: 356–368
[BibTeX] [Abstract] [Download PDF]Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.
@article{reuter_avoiding_2009, title = {Avoiding crisis in communication: a computer-supported training approach for emergency management}, volume = {6}, url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571}, abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.}, number = {3-4}, journal = {International Journal of Emergency Management (IJEM)}, author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia}, year = {2009}, keywords = {collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, cscw, CSCW, electricity provider, electricity providers, emergency management, Germany, HCI, interorganisational training., management systems, RWE, italg}, pages = {356--368}, } -
Müller, C. & Neufeldt, C. (2009)Challenges towards the Design of Locative Media for Supporting Interaction Spaces for the Ageing Society
[BibTeX]@inproceedings{muller_challenges_2009, title = {Challenges towards the {Design} of {Locative} {Media} for {Supporting} {Interaction} {Spaces} for the {Ageing} {Society}}, booktitle = {Mobile {HCI} 2009 {Workshop}: {Community} {Practices} and {Locative} {Media}}, author = {Müller, Claudia and Neufeldt, Cornelius}, year = {2009}, keywords = {italg}, } -
Reuter, C., Pipek, V., Mueller, C. & Müller, C. (2009)Computer Supported Collaborative Training in Crisis Communication Management
IN Landgren, J. & Jul, S. (Eds.). Gothenburg, Sweden, Publisher: ISCRAM
[BibTeX] [Abstract] [Download PDF]Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.
@inproceedings{reuter_computer_2009, address = {Gothenburg, Sweden}, title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}}, url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf http://www.peasec.de/paper/2009/2009_ReuterPipekMueller_ComputerSupportedCollaborativeTraining_ISCRAM.pdf}, abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.}, booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})}, publisher = {ISCRAM}, author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia}, editor = {Landgren, Jonas and Jul, S}, year = {2009}, keywords = {crisis management, crisis training, CSCW, HCI, RWE, PRAXLABS, computer supported collaborative learning, italg}, } -
Müller, C., Lewkowicz, M., Pipek, V. & Rohde, M. (2009)Enhancing Interaction Spaces by Social Media for the Elderly
IN International Reports on Socio-Informatics (IRSI), Vol. 6, Pages: 3–7
[BibTeX] [Abstract] [Download PDF]The extension of CSCW research towards new domains, such as the home, has brought up many ideas to support ageing in place. However, the social wellbeing as a pivotal pillar of healthiness besides physical and psychical health has not gained much attention yet. With a workshop at the European Conference on Computer-Supported Cooperative Work in 2009, we opened a forum for research in the area of social wellbeing of the elderly by means of focusing on social media. By bringing together CSCW and social media researchers we wish to open up discussions on the development of new interaction and coordination spaces for wellbeing and social support which enhance the spaces of physical home environments.
@article{muller_enhancing_2009, title = {Enhancing {Interaction} {Spaces} by {Social} {Media} for the {Elderly}}, volume = {6}, url = {http://www.iisi.de/international-reports-on-socio-informatics-irsi/}, abstract = {The extension of CSCW research towards new domains, such as the home, has brought up many ideas to support ageing in place. However, the social wellbeing as a pivotal pillar of healthiness besides physical and psychical health has not gained much attention yet. With a workshop at the European Conference on Computer-Supported Cooperative Work in 2009, we opened a forum for research in the area of social wellbeing of the elderly by means of focusing on social media. By bringing together CSCW and social media researchers we wish to open up discussions on the development of new interaction and coordination spaces for wellbeing and social support which enhance the spaces of physical home environments.}, number = {3}, journal = {International Reports on Socio-Informatics (IRSI)}, author = {Müller, Claudia and Lewkowicz, Myriam and Pipek, Volkmar and Rohde, Markus}, year = {2009}, keywords = {italg}, pages = {3--7}, } -
Nett, B., Boden, A. & Müller, C. (2009)Business Ethnography als ethnografische Gestaltungsperspektive
IN Kultur-Forschung. Zum Profil einer volkskundlichen Kulturwissenschaft Münster
[BibTeX]@incollection{nett_business_2009, address = {Münster}, title = {Business {Ethnography} als ethnografische {Gestaltungsperspektive}}, booktitle = {Kultur-{Forschung}. {Zum} {Profil} einer volkskundlichen {Kulturwissenschaft}}, publisher = {Lit}, author = {Nett, Bernhard and Boden, Alexander and Müller, Claudia}, year = {2009}, keywords = {Artos, italg}, pages = {111--131}, } -
Müller, C. & Pipek, V. (2009)Socio-spatial implications of converging physical and digital infrastructures for crisis management: Ethnography of two service technician working environments of a power provider company
Gothenburg, Sweden
[BibTeX]@inproceedings{muller_socio-spatial_2009, address = {Gothenburg, Sweden}, title = {Socio-spatial implications of converging physical and digital infrastructures for crisis management: {Ethnography} of two service technician working environments of a power provider company}, booktitle = {Proceeding of the 6th {International} {ISCRAM} {Conference}}, author = {Müller, Claudia and Pipek, Volkmar}, year = {2009}, keywords = {CSCW, italg}, } -
Reuter, C., Pipek, V. & Müller, C. (2009)Avoiding crisis in communication: a computer-supported training approach for emergency management
IN International Journal of Emergency Management (IJEM), Vol. 6, Pages: 356–368
[BibTeX] [Abstract] [Download PDF]Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.
@article{reuter_avoiding_2009-1, title = {Avoiding crisis in communication: a computer-supported training approach for emergency management}, volume = {6}, url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571}, abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.}, number = {3-4}, journal = {International Journal of Emergency Management (IJEM)}, author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia}, year = {2009}, keywords = {collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, cscw, CSCW, electricity provider, electricity providers, emergency management, Germany, interorganisational training., management systems, RWE, italg}, pages = {356--368}, } -
Reuter, C., Pipek, V. & Müller, C. (2009)Computer Supported Collaborative Training in Crisis Communication Management
IN Landgren, J. & Jul, S. (Eds.). Gothenburg, Sweden
[BibTeX] [Abstract] [Download PDF]Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.
@inproceedings{reuter_computer_2009-1, address = {Gothenburg, Sweden}, title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}}, url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf}, abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.}, booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})}, author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia}, editor = {Landgren, Jonas and Jul, S}, year = {2009}, keywords = {crisis management, crisis training, CSCW, RWE, PRAXLABS, computer supported collaborative learning, italg}, }