Fakultät III

Studentische/wissenschaftliche Hilfskraft gesucht für Forschungsprojekt im Bereich sensorbasierter Telecare und Telemedizin in lokalen (Sorge-)Gemeinschaften Deutschland/Japan
Zweites Vernetzungssymposium der BMBF-Förderlinie „Hybride Interaktionssysteme zur Aufrechterhaltung der Gesundheit auch in Ausnahmesituationen“ (HIS)
Stellenausschreibung Studentissche Hilfskraft (SHK) oder Wissenschaftliche Hilfskraft mit Bachelorabschluss (WHB)
Projekt für inklusivere Arbeitswelt startet
Stellenausschreibung SHK/WHB am Lehrstuhl „Wirtschaftsinformatik, insb. IT für die alternde Gesellschaft“, Prof. Dr. Claudia Müller

Alle nach Typ

Aal, T., Grinko, M. & Aal, K. (2021)Human-Wildlife Conflict Mitigation on the Ground

@article{aal_human-wildlife_2021,
title = {Human-{Wildlife} {Conflict} {Mitigation} on the {Ground}},
author = {Aal, Tanja and Grinko, Margarita and Aal, Konstantin},
year = {2021},
keywords = {italg},
}

Aal, T. & Aal, K. (2020)Psychosocial ICT – Therapeutic Methods becoming Self-Help Tools

22nd International Conference on Human-Computer Interaction with Mobile Devices and Services. Oldenburg Germany, Publisher: ACM, Pages: 1–4 doi:10.1145/3406324.3424594
[BibTeX] [Download PDF]

@inproceedings{aal_psychosocial_2020,
address = {Oldenburg Germany},
title = {Psychosocial {ICT} – {Therapeutic} {Methods} becoming {Self}-{Help} {Tools}},
isbn = {978-1-4503-8052-2},
url = {https://dl.acm.org/doi/10.1145/3406324.3424594},
doi = {10.1145/3406324.3424594},
language = {en},
urldate = {2023-10-03},
booktitle = {22nd {International} {Conference} on {Human}-{Computer} {Interaction} with {Mobile} {Devices} and {Services}},
publisher = {ACM},
author = {Aal, Tanja and Aal, Konstantin},
month = oct,
year = {2020},
keywords = {italg},
pages = {1--4},
}

Kaspar, H., Pelzelmayer, K., Schürch, A., Bäumer, F., Aal, T., Gashi, S., Müller, C., Sereflioglu, T. & van Holten, K. (2021)Können sorgende Gemeinschaften die häusliche Langzeitversorgung verbessern?

IN Primary and Hospital Care, Vol. 21, Pages: 188–190 doi:10.4414/phc-d.2021.10401
[BibTeX] [Download PDF]

@article{kaspar_konnen_2021,
title = {Können sorgende {Gemeinschaften} die häusliche {Langzeitversorgung} verbessern?},
volume = {21},
copyright = {info:eu-repo/semantics/openAccess},
issn = {2297-7155},
url = {https://primary-hospital-care.ch/article/doi/phc-d.2021.10401},
doi = {10.4414/phc-d.2021.10401},
language = {deu},
number = {6},
urldate = {2021-06-22},
journal = {Primary and Hospital Care},
author = {Kaspar, Heidi and Pelzelmayer, Katharina and Schürch, Anita and Bäumer, Fabian and Aal, Tanja and Gashi, Shkumbin and Müller, Claudia and Sereflioglu, Timur and van Holten, Karin},
collaborator = {Kaspar, Heidi and Pelzelmayer, Katharina and Schürch, Anita and Bäumer, Fabian and Aal, Tanja and Gashi, Shkumbin and Müller, Claudia and Sereflioglu, Timur and van Holten, Karin},
month = jun,
year = {2021},
note = {Num Pages: 3
Number: 6
Publisher: EHM Schweizerischer Ärzteverlag AG, Muttenz},
keywords = {italg},
pages = {188--190},
}

Gashi, S., Müller, C., Aal, T. & Kohler, E. (2021)Co-Forschung und Gestaltung der „Sorgenden Gemeinschaft Obfelden”: Herausforderungen und Möglichkeiten von Bürgerforschung im hybriden Setting

Gashi, Shkumbin; Müller, Claudia; Ertl, Tanja; Kohler, Erich (September 2021). Co-Forschung und Gestaltung der „Sorgenden Gemeinschaft Obfelden”: Herausforderungen und Möglichkeiten von Bürgerforschung im hybriden Setting In: (New) forms of life in old age. Siegen, Germany. September 2021.. Siegen, Germany
[BibTeX] [Abstract] [Download PDF]

Immer mehr Menschen wollen so lange wie möglich ihr Seniorenleben zuhause gestalten – auch wenn sie aufgrund von Krankheit, Alter oder Behinderung auf umfassende Hilfe oder Unterstützung angewiesen sind. Die Sorgearbeit zu Hause geht weit über die medizinische Betreuung und Körperpflege hinaus; Haushalt und soziale Teilhabe sind zentrale Versorgungsaspekte, ohne die Versorgung zu Hause nicht funktionieren kann, respektive die Lebensqualität stark leidet. Mittels partizipativer Co-Forschung auf der Basis der Community Based Participatory Research (CBPR) richtet sich das Projekt genau darauf: Mit Bewohner/-innen und weiteren lokalen Akteursgruppen ein Verständnis für Alltagsbedarfe erforschen sowie gemeinsam Handlungsempfehlungen und Maßnahmen entwickeln. Dieser Beitrag stellt einen innovativen konzeptuellen Ansatz vor, der zwei aktuelle Lösungsansätze für die technologisch gestützte Langzeitpflege zuhause zusammenbringt: Caring Community und Living Labs. Beide Ansätze arbeiten mit qualitativ-empirischen und Aktionsforschungs-orientierten Methoden, die im Projekt zusammengeführt werden. Wir stellen den qualitativen Co-Forschungsprozess mit Gemeindebewohnern in einer von drei beteiligten Schweizer Gemeinden vor, der seit November 2019 mit dreijähriger Laufzeit verfolgt wird. In der Gemeinde stand die gemeinsame Formulierung einer Forschungsfrage, die Schulung von BürgerInnen zur Vorbereitung, Durchführung und Analyse 20 qualitativer Interviews mit Betroffenen im Zentrum. Aktuell werden die Analyseergebnisse gemeinsam verschriftlicht und ein Prozess der Entwicklung von Maßnahmen auf der Basis der Ergebnisse wurde eingeleitet. Seit April 2020 finden die zweiwöchentlichen gemeinsamen Arbeitstreffen von hauptamtlich Forschenden und Bürgerforschenden über Videokonferenztreffen statt. In Phasen der Lockerung, wie im Herbst 2020, konnten wenige Vor-Ort-Treffen stattfinden, die teilweise mit hybrider Beteiligung durchgeführt wurden. Die Covid-19-bedingten Kontaktbeschränkungen zeigten sich erst als große Hürde, doch wurden Wege gefunden, den gemeinsamen Co-Forschungsprozess weiterzuverfolgen. Die Möglichkeiten und Herausforderungen eines hybriden Settings für eine erfolgreiche bürgerbeteiligende qualitative Forschungsarbeit werden erläutert und diskutiert.

@inproceedings{gashi_co-forschung_2021,
address = {Siegen, Germany},
title = {Co-{Forschung} und {Gestaltung} der „{Sorgenden} {Gemeinschaft} {Obfelden}”: {Herausforderungen} und {Möglichkeiten} von {Bürgerforschung} im hybriden {Setting}},
copyright = {info:eu-repo/semantics/restrictedAccess},
shorttitle = {Co-{Forschung} und {Gestaltung} der „{Sorgenden} {Gemeinschaft} {Obfelden}”},
url = {https://dggg-ft2021.aey-congresse.de/programm/session/digitale-medien-in-caring-communities.html},
abstract = {Immer mehr Menschen wollen so lange wie möglich ihr Seniorenleben zuhause gestalten – auch wenn sie aufgrund von Krankheit, Alter oder Behinderung auf umfassende Hilfe oder Unterstützung angewiesen sind. Die Sorgearbeit zu Hause geht weit über die medizinische Betreuung und Körperpflege hinaus; Haushalt und soziale Teilhabe sind zentrale Versorgungsaspekte, ohne die Versorgung zu Hause nicht funktionieren kann, respektive die Lebensqualität stark leidet. Mittels partizipativer Co-Forschung auf der Basis der Community Based Participatory Research (CBPR) richtet sich das Projekt genau darauf: Mit Bewohner/-innen und weiteren lokalen Akteursgruppen ein Verständnis für Alltagsbedarfe erforschen sowie gemeinsam Handlungsempfehlungen und Maßnahmen entwickeln. Dieser Beitrag stellt einen innovativen konzeptuellen Ansatz vor, der zwei aktuelle Lösungsansätze für die technologisch gestützte Langzeitpflege zuhause zusammenbringt: Caring Community und Living Labs. Beide Ansätze arbeiten mit qualitativ-empirischen und Aktionsforschungs-orientierten Methoden, die im Projekt zusammengeführt werden. Wir stellen den qualitativen Co-Forschungsprozess mit Gemeindebewohnern in einer von drei beteiligten Schweizer Gemeinden vor, der seit November 2019 mit dreijähriger Laufzeit verfolgt wird. In der Gemeinde stand die gemeinsame Formulierung einer Forschungsfrage, die Schulung von BürgerInnen zur Vorbereitung, Durchführung und Analyse 20 qualitativer Interviews mit Betroffenen im Zentrum. Aktuell werden die Analyseergebnisse gemeinsam verschriftlicht und ein Prozess der Entwicklung von Maßnahmen auf der Basis der Ergebnisse wurde eingeleitet. Seit April 2020 finden die zweiwöchentlichen gemeinsamen Arbeitstreffen von hauptamtlich Forschenden und Bürgerforschenden über Videokonferenztreffen statt. In Phasen der Lockerung, wie im Herbst 2020, konnten wenige Vor-Ort-Treffen stattfinden, die teilweise mit hybrider Beteiligung durchgeführt wurden. Die Covid-19-bedingten Kontaktbeschränkungen zeigten sich erst als große Hürde, doch wurden Wege gefunden, den gemeinsamen Co-Forschungsprozess weiterzuverfolgen. Die Möglichkeiten und Herausforderungen eines hybriden Settings für eine erfolgreiche bürgerbeteiligende qualitative Forschungsarbeit werden erläutert und diskutiert.},
language = {deu},
urldate = {2023-10-03},
booktitle = {Gashi, {Shkumbin}; {Müller}, {Claudia}; {Ertl}, {Tanja}; {Kohler}, {Erich} ({September} 2021). {Co}-{Forschung} und {Gestaltung} der „{Sorgenden} {Gemeinschaft} {Obfelden}”: {Herausforderungen} und {Möglichkeiten} von {Bürgerforschung} im hybriden {Setting} {In}: ({New}) forms of life in old age. {Siegen}, {Germany}. {September} 2021.},
author = {Gashi, Shkumbin and Müller, Claudia and Aal, Tanja and Kohler, Erich},
collaborator = {Gashi, Shkumbin and Müller, Claudia and Aal, Tanja and Kohler, Erich},
month = sep,
year = {2021},
keywords = {italg},
}

Cerna, K., Paluch, R., Bäumer, F., Aal, T. & Müller, C. (2021)Transformation of HCI co-research with older adults: researchers’ positionality in the COVID-19 pandemic

IN Interaction design and Architectures: Designing during and for pandemics, Vol. No. 50, Pages: 21
[BibTeX] [Abstract] [Download PDF]

In the time of COVID-19, many measurements to contain the pandemic contributed to social isolation and loneliness. Older adults in particular experience various forms of ageism in this regard, for example by being stereotyped as digitally illiterate. Hence, we need to learn more about the aging discourse in the context of participatory approaches, as it is currently lacking. This article presents the results from two participatory research projects that were significantly affected by the 1st COVID-19 lockdown. We specifically focus on the ways the relationships and modes of cooperation with our older research partners, i.e. the positionalities, have been impacted. We draw on the projects’ results, reflecting on the possible implications for the involvement of older adults in design and HCI research and specifically, technologies that are supportive and empowering for the individuals against the background of the pandemic situation.

@article{cerna_transformation_2021,
title = {Transformation of {HCI} co-research with older adults: researchers’ positionality in the {COVID}-19 pandemic},
volume = {No. 50},
url = {http://www.mifav.uniroma2.it/inevent/events/idea2010/doc/50_2.pdf},
abstract = {In the time of COVID-19, many measurements to contain the pandemic contributed to social isolation and loneliness. Older adults in particular experience various forms of ageism in this regard, for example by being stereotyped as digitally illiterate. Hence, we need to learn more about the aging discourse in the context of participatory approaches, as it is currently lacking. This article presents the results from two participatory research projects that were significantly affected by the 1st COVID-19 lockdown. We specifically focus on the ways the relationships and modes of cooperation with our older research partners, i.e. the positionalities, have been impacted. We draw on the projects’ results, reflecting on the possible implications for the involvement of older adults in design and HCI research and specifically, technologies that are supportive and empowering for the individuals against the background of the pandemic situation.},
language = {en},
journal = {Interaction design and Architectures: Designing during and for pandemics},
author = {Cerna, Katerina and Paluch, Richard and Bäumer, Fabian and Aal, Tanja and Müller, Claudia},
year = {2021},
keywords = {italg},
pages = {21},
}

Aal, T., Taugerbeck, S., Esau, M., Aal, K., Tolmie, P. & Wulf, V. (2019)The Social Mile – How (Psychosocial) ICT can Help to Promote Resocialization and to Overcome Prison

IN Proceedings of the ACM on Human-Computer Interaction, Vol. 3, Pages: 248:1–248:31 doi:10.1145/3370270
[BibTeX] [Abstract] [Download PDF]

There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.

@article{aal_social_2019,
title = {The {Social} {Mile} - {How} ({Psychosocial}) {ICT} can {Help} to {Promote} {Resocialization} and to {Overcome} {Prison}},
volume = {3},
url = {https://doi.org/10.1145/3370270},
doi = {10.1145/3370270},
abstract = {There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.},
number = {GROUP},
urldate = {2021-04-16},
journal = {Proceedings of the ACM on Human-Computer Interaction},
author = {Aal, Tanja and Taugerbeck, Sebastian and Esau, Margarita and Aal, Konstantin and Tolmie, Peter and Wulf, Volker},
month = dec,
year = {2019},
keywords = {italg, ai-infused, cscw, digital participation, prison, prisoners, psychosocial ict, qualitative research, smart mirror, social participation, voice-based technology},
pages = {248:1--248:31},
}

Aal, T., Aal, K., Diraoui, H., Tolmie, P. & Wulf, V. (2020)Psychosocial ICT: The Potential, Challenges and Benefits of Self-help Tools for Refugees with Negative Mental Stress

doi:10.18420/ecscw2020_ep11
[BibTeX] [Abstract] [Download PDF]

Information and Communication Technology (ICT) has penetrated almost all areas of life today and has the potential to create positive change. This paper addresses the opportunities offered by ICT for improving the resilience and psychosocial well-being of refugees who have experienced mentally stressful events when forced to leave their home country and seek shelter in a different host country. We want to distinguish between perceived stress and clinically-defined trauma, for which therapeutic interventions require direct personal contact with psychological experts. However, we also want to focus on the digital possibilities that currently exist to support establishing this kind of personal connection. Many refugees need to seek psychological help, but social, economic and cultural barriers hold them back. Our qualitative study with refugees, psychologists and volunteers provides insights into how refugees deal with their mental issues and the challenges they face in everyday life. We aim to show that ICT can play a major role in terms of addressing awareness and self-empowerment as an entry point for this vulnerable group. We also discuss the potential challenges and benefits of ICT for refugees seeking to recover their mental stability.

@article{aal_psychosocial_2020-1,
title = {Psychosocial {ICT}: {The} {Potential}, {Challenges} and {Benefits} of {Self}-help {Tools} for {Refugees} with {Negative} {Mental} {Stress}},
issn = {2510-2591},
shorttitle = {Psychosocial {ICT}},
url = {https://dl.eusset.eu/handle/20.500.12015/3404},
doi = {10.18420/ecscw2020_ep11},
abstract = {Information and Communication Technology (ICT) has penetrated almost all areas of life today and has the potential to create positive change. This paper addresses the opportunities offered by ICT for improving the resilience and psychosocial well-being of refugees who have experienced mentally stressful events when forced to leave their home country and seek shelter in a different host country. We want to distinguish between perceived stress and clinically-defined trauma, for which therapeutic interventions require direct personal contact with psychological experts. However, we also want to focus on the digital possibilities that currently exist to support establishing this kind of personal connection. Many refugees need to seek psychological help, but social, economic and cultural barriers hold them back. Our qualitative study with refugees, psychologists and volunteers provides insights into how refugees deal with their mental issues and the challenges they face in everyday life. We aim to show that ICT can play a major role in terms of addressing awareness and self-empowerment as an entry point for this vulnerable group. We also discuss the potential challenges and benefits of ICT for refugees seeking to recover their mental stability.},
language = {en},
urldate = {2021-04-15},
author = {Aal, Tanja and Aal, Konstantin and Diraoui, Hoda and Tolmie, Peter and Wulf, Volker},
year = {2020},
note = {Accepted: 2020-06-05T23:52:33Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
keywords = {italg},
}

Ahmadi, M., Weibert, A., Wenzelmann, V., Aal, T., Randall, D., Tolmie, P., Wulf, V. & Marsden, N. (2019)Gender Factors and Feminist Values in Living Labs

IN Loh, J. & Coeckelbergh, M. (Eds.), Feminist Philosophy of Technology Stuttgart doi:10.1007/978-3-476-04967-4_9
[BibTeX] [Abstract] [Download PDF]

In this paper, we describe the feminist perspectives that have informed design in the HCI community, and develop an argument for an approach that translates these broad commitments into a pragmatic design space, drawing on emancipatory agendas such as participatory design. As designers of technologies, we regard creating research infrastructures that offer safe spaces for the development of user-centered artifacts based on diverse and critical perspectives as not only a utopian vision, but as a practical contribution to a more equal society. Shaowen Bardzell stresses this point when she states that in envisioning utopias, we are “seeking not so much to predict the future, but rather to imagine a radically better one”. Recognizing that technology shapes social life and amplifies social practices both good and bad, research in the field of Human-Computer Interaction (HCI) increasingly focuses on how technology has been developed in the past, and how constructive futures may be envisaged. More and more, academics are inviting multidisciplinarity and embracing ethnographic methods as part of the design of networks and technical artifacts, realizing that innovation cannot be user-centered if designers employ a bird’s-eye perspective. This leads to an approach that advocates designing socially embedded technologies in real world environments. Thus, for some time now, collaboration and participatory design approaches have provided a means for enacting positive social and technological change. If we agree that “those who design technologies are […] designing society”, new questions arise in terms of responsibility for the future shape of the world: How do we design technologies to design a better society for people of all genders?

@incollection{ahmadi_gender_2019,
address = {Stuttgart},
series = {Techno:{Phil} – {Aktuelle} {Herausforderungen} der {Technikphilosophie}},
title = {Gender {Factors} and {Feminist} {Values} in {Living} {Labs}},
isbn = {978-3-476-04967-4},
url = {https://doi.org/10.1007/978-3-476-04967-4_9},
abstract = {In this paper, we describe the feminist perspectives that have informed design in the HCI community, and develop an argument for an approach that translates these broad commitments into a pragmatic design space, drawing on emancipatory agendas such as participatory design. As designers of technologies, we regard creating research infrastructures that offer safe spaces for the development of user-centered artifacts based on diverse and critical perspectives as not only a utopian vision, but as a practical contribution to a more equal society. Shaowen Bardzell stresses this point when she states that in envisioning utopias, we are “seeking not so much to predict the future, but rather to imagine a radically better one”. Recognizing that technology shapes social life and amplifies social practices both good and bad, research in the field of Human-Computer Interaction (HCI) increasingly focuses on how technology has been developed in the past, and how constructive futures may be envisaged. More and more, academics are inviting multidisciplinarity and embracing ethnographic methods as part of the design of networks and technical artifacts, realizing that innovation cannot be user-centered if designers employ a bird’s-eye perspective. This leads to an approach that advocates designing socially embedded technologies in real world environments. Thus, for some time now, collaboration and participatory design approaches have provided a means for enacting positive social and technological change. If we agree that “those who design technologies are […] designing society”, new questions arise in terms of responsibility for the future shape of the world: How do we design technologies to design a better society for people of all genders?},
language = {en},
urldate = {2021-04-16},
booktitle = {Feminist {Philosophy} of {Technology}},
publisher = {J.B. Metzler},
author = {Ahmadi, Michael and Weibert, Anne and Wenzelmann, Victoria and Aal, Tanja and Randall, Dave and Tolmie, Peter and Wulf, Volker and Marsden, Nicola},
editor = {Loh, Janina and Coeckelbergh, Mark},
year = {2019},
doi = {10.1007/978-3-476-04967-4_9},
keywords = {italg},
pages = {167--183},
}

Aal, T., Müller, C., Aal, K., Wulf, V., Tachtler, F., Scheepmaker, L., Fitzpatrick, G., Smith, N. & Schuler, D. (2021)Ethical Future Environments: Smart Thinking about Smart Cities means engaging with its Most Vulnerable

C&T ’21: Proceedings of the 10th International Conference on Communities & Technologies – Wicked Problems in the Age of Tech. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 340–345 doi:10.1145/3461564.3468165
[BibTeX] [Abstract] [Download PDF]

Over the past several decades the concept of smart cities has gained a lot of attention amongst researchers, the media, governments, civic groups and citizens. The literature shows that innovations have a more positive impact when they stimulate the development of cities and shape their space for a variety of participants, or when design is participatory. This ensures a non-technocratic approach, i.e., one that builds on the complexity of today’s socio-technical systems and the consideration of their individual actors. Citizen-based approaches or one of the so-called Caring Community are possible answers to this. In this Design Fiction workshop, we take a critical view on the idea of smart cities by broadening participation to stakeholders who are still excluded from its concept and can be described as vulnerable and often marginalized, such as people who are (culturally) diverse (e.g. migrants, refugees, older adults, children, currently and formerly incarcerated people, homeless people and those with low income) or neurodiverse (e.g. people living with mental health challenges as autism or dementia or who suffer from functional impairments), and also animals and nature who are left behind in the whole digitization process. In this regard we will also address topics like sustainability and well-being. One of the expected outcomes of this workshop is the development of a holistic and sustainable smart city concept involving currently excluded stakeholders.

@inproceedings{aal_ethical_2021,
address = {New York, NY, USA},
series = {C\&{T} '21},
title = {Ethical {Future} {Environments}: {Smart} {Thinking} about {Smart} {Cities} means engaging with its {Most} {Vulnerable}},
isbn = {978-1-4503-9056-9},
shorttitle = {Ethical {Future} {Environments}},
url = {https://doi.org/10.1145/3461564.3468165},
doi = {10.1145/3461564.3468165},
abstract = {Over the past several decades the concept of smart cities has gained a lot of attention amongst researchers, the media, governments, civic groups and citizens. The literature shows that innovations have a more positive impact when they stimulate the development of cities and shape their space for a variety of participants, or when design is participatory. This ensures a non-technocratic approach, i.e., one that builds on the complexity of today's socio-technical systems and the consideration of their individual actors. Citizen-based approaches or one of the so-called Caring Community are possible answers to this. In this Design Fiction workshop, we take a critical view on the idea of smart cities by broadening participation to stakeholders who are still excluded from its concept and can be described as vulnerable and often marginalized, such as people who are (culturally) diverse (e.g. migrants, refugees, older adults, children, currently and formerly incarcerated people, homeless people and those with low income) or neurodiverse (e.g. people living with mental health challenges as autism or dementia or who suffer from functional impairments), and also animals and nature who are left behind in the whole digitization process. In this regard we will also address topics like sustainability and well-being. One of the expected outcomes of this workshop is the development of a holistic and sustainable smart city concept involving currently excluded stakeholders.},
urldate = {2021-07-05},
booktitle = {C\&{T} '21: {Proceedings} of the 10th {International} {Conference} on {Communities} \& {Technologies} - {Wicked} {Problems} in the {Age} of {Tech}},
publisher = {Association for Computing Machinery},
author = {Aal, Tanja and Müller, Claudia and Aal, Konstantin and Wulf, Volker and Tachtler, Franziska and Scheepmaker, Laura and Fitzpatrick, Geraldine and Smith, Nancy and Schuler, Douglas},
month = jun,
year = {2021},
keywords = {italg, Animal-Computer Interaction, Caring Community, Citizen Science, Marginalization, Smart Cities, Urban Informatics, Vulnerability},
pages = {340--345},
}

Paluch, R., Struzek, D., Kirschsieper, D., Bittenbinder, S. & Müller, C. (2022)Teilhabe durch Technik? Entwicklung von technischen Artefakten mit und für vulnerable Gruppen

IN Gesundheit und Technik
[BibTeX] [Download PDF]

@article{paluch_teilhabe_2022,
title = {Teilhabe durch {Technik}? {Entwicklung} von technischen {Artefakten} mit und für vulnerable {Gruppen}},
url = {https://berliner-methodentreffen.de/ps-2022/},
language = {de-DE},
urldate = {2023-01-05},
journal = {Gesundheit und Technik},
author = {Paluch, Richard and Struzek, David and Kirschsieper, Dennis and Bittenbinder, Sven and Müller, Claudia},
year = {2022},
keywords = {italg},
}

Bittenbinder, S., Müller, C. & Tuncer, Z. (2023)European Accessibility Act – Practice-based approaches to meeting accessibility requirements

IN P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V. doi:10.18420/MUC2023-MCI-WS07-109
[BibTeX] [Abstract] [Download PDF]

The European Accessibility Act (EAA) sets accessibility requirements for a wide range of products and services provided by public bodies and private companies, the implementation of which in Germany is defined by the Barrierefreiheitsstärkungsgesetz (BFSG). Despite numerous approaches to make information and communication technologies (ICT) accessible, non-accessible software solutions still exist due to a lack of technical knowledge, resources and motivation. The workshop aims to discuss practical approaches and perspectives using HCI methods to support all stakeholders involved in the development of accessible ICT solutions, including end-users, decision-makers, designers, developers, quality assurance and companies as a whole. The prioritisation of accessibility needs to be rethought in the short term in order to meet the requirements of the BFSG (and thus the EAA). In particular, the individual needs and social contexts of socio-technical systems must be taken into account. The aim of the workshop is to gather and discuss different perspectives, opinions and approaches in an interdisciplinary combination of researchers, practitioners and directly and indirectly affected groups of people.

@article{bittenbinder_european_2023,
title = {European {Accessibility} {Act} - {Practice}-based approaches to meeting accessibility requirements},
url = {https://dl.gi.de/handle/20.500.12116/42089},
doi = {10.18420/MUC2023-MCI-WS07-109},
abstract = {The European Accessibility Act (EAA) sets accessibility requirements for a wide range of products and services provided by public bodies and private companies, the implementation of which in Germany is defined by the Barrierefreiheitsstärkungsgesetz (BFSG). Despite numerous approaches to make information and communication technologies (ICT) accessible, non-accessible software solutions still exist due to a lack of technical knowledge, resources and motivation. The workshop aims to discuss practical approaches and perspectives using HCI methods to support all stakeholders involved in the development of accessible ICT solutions, including end-users, decision-makers, designers, developers, quality assurance and companies as a whole. The prioritisation of accessibility needs to be rethought in the short term in order to meet the requirements of the BFSG (and thus the EAA). In particular, the individual needs and social contexts of socio-technical systems must be taken into account. The aim of the workshop is to gather and discuss different perspectives, opinions and approaches in an interdisciplinary combination of researchers, practitioners and directly and indirectly affected groups of people.},
urldate = {2023-10-03},
journal = {P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V.},
author = {Bittenbinder, Sven and Müller, Claudia and Tuncer, Zeynep},
year = {2023},
keywords = {italg, Accessibility, Disability Studies, Human-Computer-Interaction, Inklusion},
}

Bittenbinder, S. & Müller, C. (2023)Responsibilities for accessibility in companies – Who does it?

IN P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V. doi:10.18420/MUC2023-MCI-WS07-518
[BibTeX] [Abstract] [Download PDF]

With the Barrierefreiheitsstärkungsgesetz (BFSG) coming into force in Germany, companies now have to deal with new accessibility requirements as part of their corporate processes. There are many uncertainties and ambiguities as to who in the company should be responsible for adapting appropriate processes and making decisions. This paper provides a practical insight into a negotiation process between employees in different corporate roles. Data was collected through a group discussion and analyzed for relevant themes. The results show the focused business viewpoints of accessibility at different levels of the organization. These include effort-risk analysis, corporate or product strategy, and personal success metrics.

@article{bittenbinder_responsibilities_2023,
title = {Responsibilities for accessibility in companies - {Who} does it?},
url = {https://dl.gi.de/handle/20.500.12116/42095},
doi = {10.18420/MUC2023-MCI-WS07-518},
abstract = {With the Barrierefreiheitsstärkungsgesetz (BFSG) coming into force in Germany, companies now have to deal with new accessibility requirements as part of their corporate processes. There are many uncertainties and ambiguities as to who in the company should be responsible for adapting appropriate processes and making decisions. This paper provides a practical insight into a negotiation process between employees in different corporate roles. Data was collected through a group discussion and analyzed for relevant themes. The results show the focused business viewpoints of accessibility at different levels of the organization. These include effort-risk analysis, corporate or product strategy, and personal success metrics.},
urldate = {2023-10-03},
journal = {P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V.},
author = {Bittenbinder, Sven and Müller, Claudia},
year = {2023},
keywords = {italg},
}

Paluch, R., Krüger, M., Hendrikse, M. M. E., Grimm, G., Hohmann, V. & Meis, M. (2019)Towards plausibility of audiovisual simulations in the laboratory: Methods and first results from subjects with normal hearing or with hearing impairment

IN Z. Audiol, Pages: 6–15
[BibTeX] [Download PDF]

@article{paluch_towards_2019,
title = {Towards plausibility of audiovisual simulations in the laboratory: {Methods} and first results from subjects with normal hearing or with hearing impairment},
url = {https://dx.doi.org/10.4126/FRL01-006412919},
number = {58},
journal = {Z. Audiol},
author = {Paluch, Richard and Krüger, Max and Hendrikse, Maartje M. E. and Grimm, Giso and Hohmann, Volker and Meis, Markus},
year = {2019},
keywords = {italg},
pages = {6--15},
}

Struzek, D., Cerna, K., Paluch, R., Bittenbinder, S., Müller, C., Reuter, A., Stamato, L., Subasi, Ö., Hamidi, F. & Vines, J. (2021)Designing for New Forms of Vulnerability: Exploring transformation and empowerment in times of COVID-19

2021 CHI Conference on Human Factors in Computing Systems., Pages: 1–5 doi:10.1145/3411763.3441339
[BibTeX] [Download PDF]

@inproceedings{struzek_designing_2021,
title = {Designing for {New} {Forms} of {Vulnerability}: {Exploring} transformation and empowerment in times of {COVID}-19},
volume = {Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems},
url = {https://dl.acm.org/doi/10.1145/3411763.3441339},
doi = {10.1145/3411763.3441339},
booktitle = {2021 {CHI} {Conference} on {Human} {Factors} in {Computing} {Systems}},
author = {Struzek, David and Cerna, Katerina and Paluch, Richard and Bittenbinder, Sven and Müller, Claudia and Reuter, Arlind and Stamato, Lydia and Subasi, Özge and Hamidi, Foad and Vines, John},
month = may,
year = {2021},
keywords = {italg},
pages = {1--5},
}

Aal, T., Ruhl, A., Kohler, E., Choudhary, A., Bhandari, P., Devbhankar, N., Egli, S., Shkumbin, G., Kaspar, H., Spittel, M., Kirschsieper, D. & Müller, C. (2023)CareConnection – A Digital Caring Community Platform to Overcome Barriers of Asking for, Accepting and Giving Help

Mensch und Computer 2023. Rapperswil Switzerland, Publisher: ACM, Pages: 318–324 doi:10.1145/3603555.3608578
[BibTeX] [Download PDF]

@inproceedings{aal_careconnection_2023,
address = {Rapperswil Switzerland},
title = {{CareConnection} – {A} {Digital} {Caring} {Community} {Platform} to {Overcome} {Barriers} of {Asking} for, {Accepting} and {Giving} {Help}},
isbn = {9798400707711},
url = {https://dl.acm.org/doi/10.1145/3603555.3608578},
doi = {10.1145/3603555.3608578},
language = {en},
urldate = {2023-10-03},
booktitle = {Mensch und {Computer} 2023},
publisher = {ACM},
author = {Aal, Tanja and Ruhl, Andrea and Kohler, Erich and Choudhary, Apurva and Bhandari, Pragya and Devbhankar, Namrata and Egli, Silvia and Shkumbin, Gashi and Kaspar, Heidi and Spittel, Madlen and Kirschsieper, Dennis and Müller, Claudia},
month = sep,
year = {2023},
keywords = {italg},
pages = {318--324},
}

Aal, T., Kirschsieper, D., Hasan, M. R. & Müller, C. (2023)Media Use of Older Adults in Bangladesh: Religion, Perceived Sinfulness and the Taming of Media

IN Digital Culture & Society, Vol. 9, Pages: 153–176 doi:10.14361/dcs-2023-0108
[BibTeX] [Download PDF]

@article{aal_media_2023,
title = {Media {Use} of {Older} {Adults} in {Bangladesh}: {Religion}, {Perceived} {Sinfulness} and the {Taming} of {Media}},
volume = {9},
issn = {2364-2122, 2364-2114},
shorttitle = {Media {Use} of {Older} {Adults} in {Bangladesh}},
url = {https://www.degruyter.com/document/doi/10.14361/dcs-2023-0108/html},
doi = {10.14361/dcs-2023-0108},
language = {en},
number = {1},
urldate = {2023-10-03},
journal = {Digital Culture \& Society},
author = {Aal, Tanja and Kirschsieper, Dennis and Hasan, Md Rashidul and Müller, Claudia},
month = sep,
year = {2023},
keywords = {italg},
pages = {153--176},
}

Paluch, R., Krueger, M., Schulte, M., Meis, M. & Holube, I. (2015)Einfluss von Fingerfertigkeit und Nahsehschärfe auf die Bedienung von HdO- und IdO-Hörgeräten

Bochum, Nordrhein-Westfalen
[BibTeX]

@inproceedings{paluch_einfluss_2015,
address = {Bochum, Nordrhein-Westfalen},
title = {Einfluss von {Fingerfertigkeit} und {Nahsehschärfe} auf die {Bedienung} von {HdO}- und {IdO}-{Hörgeräten}},
author = {Paluch, Richard and Krueger, Melanie and Schulte, Michael and Meis, Markus and Holube, Inga},
month = mar,
year = {2015},
keywords = {italg},
}

Paluch, R., Aal, T., Cerna, K., Randall, D. & Müller, C. (2023)Heteromated Decision-Making: Integrating Socially Assistive Robots in Care Relationships

, Publisher: arXiv doi:10.48550/arXiv.2304.10116
[BibTeX] [Abstract] [Download PDF]

Technological development continues to advance, with consequences for the use of robots in health care. For this reason, this workshop contribution aims at consideration of how socially assistive robots can be integrated into care and what tasks they can take on. This also touches on the degree of autonomy of these robots and the balance of decision support and decision making in different situations. We want to show that decision making by robots is mediated by the balance between autonomy and safety. Our results are based on Design Fiction and Zine-Making workshops we conducted with scientific experts. Ultimately, we show that robots‘ actions take place in social groups. A robot does not typically decide alone, but its decision-making is embedded in group processes. The concept of heteromation, which describes the interconnection of human and machine actions, offers fruitful possibilities for exploring how robots can be integrated into caring relationships.

@misc{paluch_heteromated_2023,
title = {Heteromated {Decision}-{Making}: {Integrating} {Socially} {Assistive} {Robots} in {Care} {Relationships}},
shorttitle = {Heteromated {Decision}-{Making}},
url = {http://arxiv.org/abs/2304.10116},
doi = {10.48550/arXiv.2304.10116},
abstract = {Technological development continues to advance, with consequences for the use of robots in health care. For this reason, this workshop contribution aims at consideration of how socially assistive robots can be integrated into care and what tasks they can take on. This also touches on the degree of autonomy of these robots and the balance of decision support and decision making in different situations. We want to show that decision making by robots is mediated by the balance between autonomy and safety. Our results are based on Design Fiction and Zine-Making workshops we conducted with scientific experts. Ultimately, we show that robots' actions take place in social groups. A robot does not typically decide alone, but its decision-making is embedded in group processes. The concept of heteromation, which describes the interconnection of human and machine actions, offers fruitful possibilities for exploring how robots can be integrated into caring relationships.},
urldate = {2023-04-21},
publisher = {arXiv},
author = {Paluch, Richard and Aal, Tanja and Cerna, Katerina and Randall, Dave and Müller, Claudia},
month = apr,
year = {2023},
note = {arXiv:2304.10116 [cs]},
keywords = {italg, Computer Science - Human-Computer Interaction, Computer Science - Robotics},
annote = {Comment: 7 pages, CHI 2023},
}

Paluch, R., Cerna, K., Kirschsieper, D. & Müller, C. (2023)Practices of Care in Participatory Design With Older Adults During the COVID-19 Pandemic: Digitally Mediated Study

IN Journal of Medical Internet Research, Vol. 25, Pages: e45750 doi:10.2196/45750
[BibTeX] [Abstract] [Download PDF]

Background: Participatory Design (PD), albeit an established approach in User-Centered Design, comes with specific challenges when working with older adults as research participants. Addressing these challenges relates to the reflection and negotiation of the positionalities of the researchers and research participants and includes various acts of giving and receiving help. During the COVID-19 pandemic, facets of positionalities and (mutual) care became particularly evident in qualitative and participatory research settings. Objective: The aim of this paper was to systematically analyze care practices of participatory (design) research, which are to different extents practices of the latter. Using a multiyear PD project with older people that had to take place remotely over many months, we specify different practices of care; how they relate to collaborative work in the design project; and represent foundational practices for sustainable, long-term co-design. Our research questions were “How can digitally-mediated PD work during COVID-19 and can we understand such digital PD as ‘care’?” Methods: Our data comes from the Joint Programming Initiative “More Years, Better Lives” (JPI MYBL), a European Union project that aims to promote digital literacy and technology appropriation among older adults in domestic settings. It targeted the cocreation, by older adults and university researchers, of a mobile demo kit website with cocreated resources, aimed at improving the understanding of use options of digital tools. Through a series of workshops, a range of current IT products was explored by a group of 21 older adults, which served as the basis for joint cocreative work on generating design ideas and prototypes. We reflect on the PD process and examine how the actors enact and manifest care. Results: The use of digital technology allowed the participatory project to continue during the COVID-19 pandemic and accentuated the digital skills of older adults and the improvement of digital literacy as part of “care.” We provide empirically based evidence of PD with older adults developing digital literacy and sensitizing concepts, based on the notion of care by Tronto for differentiating aspects and processes of care. The data suggest that it is not enough to focus solely on the technologies and how they are used; it is also necessary to focus on the social structures in which help is available and in which technologies offer opportunities to do care work. Conclusions: We document that the cocreation of different digital media tools can be used to provide a community with mutual care. Our study demonstrates how research participants effectively enact different forms of care and how such “care” is a necessary basis for a genuinely participatory approach, which became especially meaningful as a form of support during COVID-19. We reflect on how notions of “care” and “caring” that were central to the pandemic response are also central to PD.

@article{paluch_practices_2023,
title = {Practices of {Care} in {Participatory} {Design} {With} {Older} {Adults} {During} the {COVID}-19 {Pandemic}: {Digitally} {Mediated} {Study}},
volume = {25},
shorttitle = {Practices of {Care} in {Participatory} {Design} {With} {Older} {Adults} {During} the {COVID}-19 {Pandemic}},
url = {https://www.jmir.org/2023/1/e45750},
doi = {10.2196/45750},
abstract = {Background: Participatory Design (PD), albeit an established approach in User-Centered Design, comes with specific challenges when working with older adults as research participants. Addressing these challenges relates to the reflection and negotiation of the positionalities of the researchers and research participants and includes various acts of giving and receiving help. During the COVID-19 pandemic, facets of positionalities and (mutual) care became particularly evident in qualitative and participatory research settings.
Objective: The aim of this paper was to systematically analyze care practices of participatory (design) research, which are to different extents practices of the latter. Using a multiyear PD project with older people that had to take place remotely over many months, we specify different practices of care; how they relate to collaborative work in the design project; and represent foundational practices for sustainable, long-term co-design. Our research questions were “How can digitally-mediated PD work during COVID-19 and can we understand such digital PD as ‘care’?”
Methods: Our data comes from the Joint Programming Initiative “More Years, Better Lives” (JPI MYBL), a European Union project that aims to promote digital literacy and technology appropriation among older adults in domestic settings. It targeted the cocreation, by older adults and university researchers, of a mobile demo kit website with cocreated resources, aimed at improving the understanding of use options of digital tools. Through a series of workshops, a range of current IT products was explored by a group of 21 older adults, which served as the basis for joint cocreative work on generating design ideas and prototypes. We reflect on the PD process and examine how the actors enact and manifest care.
Results: The use of digital technology allowed the participatory project to continue during the COVID-19 pandemic and accentuated the digital skills of older adults and the improvement of digital literacy as part of “care.” We provide empirically based evidence of PD with older adults developing digital literacy and sensitizing concepts, based on the notion of care by Tronto for differentiating aspects and processes of care. The data suggest that it is not enough to focus solely on the technologies and how they are used; it is also necessary to focus on the social structures in which help is available and in which technologies offer opportunities to do care work.
Conclusions: We document that the cocreation of different digital media tools can be used to provide a community with mutual care. Our study demonstrates how research participants effectively enact different forms of care and how such “care” is a necessary basis for a genuinely participatory approach, which became especially meaningful as a form of support during COVID-19. We reflect on how notions of “care” and “caring” that were central to the pandemic response are also central to PD.},
language = {EN},
number = {1},
urldate = {2023-07-25},
journal = {Journal of Medical Internet Research},
author = {Paluch, Richard and Cerna, Katerina and Kirschsieper, Dennis and Müller, Claudia},
month = jul,
year = {2023},
note = {Company: Journal of Medical Internet Research
Distributor: Journal of Medical Internet Research
Institution: Journal of Medical Internet Research
Label: Journal of Medical Internet Research
Publisher: JMIR Publications Inc., Toronto, Canada},
keywords = {italg},
pages = {e45750},
}

Meis, M., Krueger, M., v. Gablenz, P., Holube, I., Gebhard, M., Latzel, M. & Paluch, R. (2018)Development and Application of an Annotation Procedure to Assess the Impact of Hearing Aid Amplification on Interpersonal Communication Behavior

IN Trends in Hearing, Vol. 22, Pages: 2331216518816201 doi:10.1177/2331216518816201
[BibTeX] [Abstract] [Download PDF]

Hearing impairment is associated with a decrease in speech intelligibility and health-related quality of life, such as social isolation and participation restriction. However, little is known about the extent to which hearing impairment and hearing aid fittings change behavior in acute communication situations as well as interrelated behavior patterns. Based on a pilot study, in which the basis for annotating communication behavior was laid, group discussions in noise were initiated with 10 participants using three different hearing-aid brands. The proposed offline annotation scheme revealed that different hearing aids were associated with changes in behavior patterns. These behavioral changes were congruent with speech recognition threshold results and also with subjective assessments. Some of the results were interpreted in terms of participation restriction and activity limitation following the framework of the International Classification of Functioning, Disability and Health. In addition to the offline annotation scheme, a procedure for instantaneous coding of eight behavior patterns was iteratively developed and used for the quick examination of lab studies with good to excellent interrater reliability values.

@article{meis_development_2018,
title = {Development and {Application} of an {Annotation} {Procedure} to {Assess} the {Impact} of {Hearing} {Aid} {Amplification} on {Interpersonal} {Communication} {Behavior}},
volume = {22},
issn = {2331-2165},
url = {https://doi.org/10.1177/2331216518816201},
doi = {10.1177/2331216518816201},
abstract = {Hearing impairment is associated with a decrease in speech intelligibility and health-related quality of life, such as social isolation and participation restriction. However, little is known about the extent to which hearing impairment and hearing aid fittings change behavior in acute communication situations as well as interrelated behavior patterns. Based on a pilot study, in which the basis for annotating communication behavior was laid, group discussions in noise were initiated with 10 participants using three different hearing-aid brands. The proposed offline annotation scheme revealed that different hearing aids were associated with changes in behavior patterns. These behavioral changes were congruent with speech recognition threshold results and also with subjective assessments. Some of the results were interpreted in terms of participation restriction and activity limitation following the framework of the International Classification of Functioning, Disability and Health. In addition to the offline annotation scheme, a procedure for instantaneous coding of eight behavior patterns was iteratively developed and used for the quick examination of lab studies with good to excellent interrater reliability values.},
language = {en},
urldate = {2021-04-16},
journal = {Trends in Hearing},
author = {Meis, Markus and Krueger, Melanie and Gablenz, Petra v. and Holube, Inga and Gebhard, Maria and Latzel, Matthias and Paluch, Richard},
month = jan,
year = {2018},
note = {Publisher: SAGE Publications Inc},
keywords = {italg, disability and health, hearing aid, hearing loss, international classification of functioning, interpersonal communication behavior, quality-of-life},
pages = {2331216518816201},
}

Cerna, K., Islind, A. S., Lundin, J. & Steineck, G. (2018)Decision-support system for cancer rehabilitation: designing for incorporating of quantified data into an existing practice

Proceedings of the 10th Nordic Conference on Human-Computer Interaction. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 747–753 doi:10.1145/3240167.3240255
[BibTeX] [Abstract] [Download PDF]

Recent development in self-monitoring devices indicates that using quantified data in clinical practice supporting chronic diseases management holds a big potential. However, exploration of this design space also suggests that some unattended challenges still exist, such as a low adoption rate of self-monitoring tools in existing clinical practice. In this text, we therefore focus on the ways healthcare professionals use quantified data in their practice. We draw on empirical data from an ethnographic study of a cancer rehabilitation center. Our preliminary findings suggest that the self-monitoring tool supported the nurses‘ work because it became a functional complement to their work by allowing them to appropriate the device to their and the patients‘ needs.

@inproceedings{cerna_decision-support_2018,
address = {New York, NY, USA},
series = {{NordiCHI} '18},
title = {Decision-support system for cancer rehabilitation: designing for incorporating of quantified data into an existing practice},
isbn = {978-1-4503-6437-9},
shorttitle = {Decision-support system for cancer rehabilitation},
url = {https://doi.org/10.1145/3240167.3240255},
doi = {10.1145/3240167.3240255},
abstract = {Recent development in self-monitoring devices indicates that using quantified data in clinical practice supporting chronic diseases management holds a big potential. However, exploration of this design space also suggests that some unattended challenges still exist, such as a low adoption rate of self-monitoring tools in existing clinical practice. In this text, we therefore focus on the ways healthcare professionals use quantified data in their practice. We draw on empirical data from an ethnographic study of a cancer rehabilitation center. Our preliminary findings suggest that the self-monitoring tool supported the nurses' work because it became a functional complement to their work by allowing them to appropriate the device to their and the patients' needs.},
urldate = {2021-04-16},
booktitle = {Proceedings of the 10th {Nordic} {Conference} on {Human}-{Computer} {Interaction}},
publisher = {Association for Computing Machinery},
author = {Cerna, Katerina and Islind, Anna Sigridur and Lundin, Johan and Steineck, Gunnar},
month = sep,
year = {2018},
keywords = {italg, cancer rehabilitation, clinical practice, decision-support system, quantified data},
pages = {747--753},
}

Müller, C., Kasper, H., Pelzelmayer, K., van Holten, K., Struzek, D. & Dickel, M. (2019)Designing for Sustainable Caring Communities – the CareComLabs Framework

doi:10.18420/ecscw2019_p09
[BibTeX] [Abstract] [Download PDF]

The CareComLabs framework intends to provide a design and research space which in the long-term has the potential for setting up a collaborative learning space which serves both, a fruitful environment for developing appropriate socio-technical measures for ageing and caring at home, and to create structures which help the patients and community stakeholders in sustaining practices in the long-term, after the end of the project.

@article{muller_designing_2019,
title = {Designing for {Sustainable} {Caring} {Communities} – the {CareComLabs} {Framework}},
issn = {2510-2591},
url = {https://dl.eusset.eu/handle/20.500.12015/3280},
doi = {10.18420/ecscw2019_p09},
abstract = {The CareComLabs framework intends to provide a design and research space which in the long-term has the potential for setting up a collaborative learning space which serves both, a fruitful environment for developing appropriate socio-technical measures for ageing and caring at home, and to create structures which help the patients and community stakeholders in sustaining practices in the long-term, after the end of the project.},
language = {en},
urldate = {2021-04-16},
author = {Müller, Claudia and Kasper, Heidi and Pelzelmayer, Katharina and van Holten, Karin and Struzek, David and Dickel, Martin},
year = {2019},
note = {Accepted: 2019-05-22T04:07:28Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
keywords = {italg},
}

Müller, C. (2019)Introduction to the thematic focus “Socio-Informatics”

IN Media in Action, Pages: 9–16
[BibTeX]

@article{muller_introduction_2019,
title = {Introduction to the thematic focus “{Socio}-{Informatics}”},
number = {1},
journal = {Media in Action},
author = {Müller, Claudia},
year = {2019},
keywords = {italg},
pages = {9--16},
}

Cerna, K., Ivarsson, J., Weilenmann, A. & Steineck, G. (2019)Supporting self-management of radiation-induced bowel and bladder dysfunction in pelvic-cancer rehabilitation: An ethnographic study

IN Journal of Clinical Nursing, Vol. 28, Pages: 2624–2634 doi:https://doi.org/10.1111/jocn.14849
[BibTeX] [Abstract] [Download PDF]

Aims and objectives To describe and understand strategies that oncological nurses use to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients. Background Nurse-led self-management of radiation-induced bowel and bladder issues holds the potential to support cancer survivors. Design An ethnographic approach was applied in this study, which adhered to Consolidated Criteria for Reporting Qualitative Research (COREQ) guidelines. Methods Data collection was conducted in Sweden between October 2015–April 2018, involving observations of nurses’ daily work, formal and informal interviews, individual and group interviews, and reviews of relevant documents used in the studied practice. Furthermore, 15 supportive nurse–patient talks were observed, and an ethnographic analysis was performed. Results The analysis identified the following three categories of nursing strategies that support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients: encouraging self-reflection, tailoring solutions together and keeping patients motivated. Nurses and patients jointly make sense of patients’ symptoms using data that patients collect about themselves. Based on their shared understanding, they can co-create solutions to meet each individual patient’s needs and develop routines to keep the patient motivated in performing the devised solutions. Conclusions The results indicate that the strategies nurses use to support patients in self-management of radiation-induced bowel and bladder issues entail intertwining patients’ experiences with their nurses’ medical knowledge and specific clinical practice. Nurses’ strategies build on their ability to connect patients’ experiences and the elements of their own work practice. Relevance to clinical practice A deeper understanding of nurses’ strategies to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients can improve other self-management programmes, inform nurses’ education and aid in the design of tools for pelvic-cancer rehabilitation support.

@article{cerna_supporting_2019,
title = {Supporting self-management of radiation-induced bowel and bladder dysfunction in pelvic-cancer rehabilitation: {An} ethnographic study},
volume = {28},
copyright = {© 2019 John Wiley \& Sons Ltd},
issn = {1365-2702},
shorttitle = {Supporting self-management of radiation-induced bowel and bladder dysfunction in pelvic-cancer rehabilitation},
url = {https://onlinelibrary.wiley.com/doi/abs/10.1111/jocn.14849},
doi = {https://doi.org/10.1111/jocn.14849},
abstract = {Aims and objectives To describe and understand strategies that oncological nurses use to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients. Background Nurse-led self-management of radiation-induced bowel and bladder issues holds the potential to support cancer survivors. Design An ethnographic approach was applied in this study, which adhered to Consolidated Criteria for Reporting Qualitative Research (COREQ) guidelines. Methods Data collection was conducted in Sweden between October 2015–April 2018, involving observations of nurses’ daily work, formal and informal interviews, individual and group interviews, and reviews of relevant documents used in the studied practice. Furthermore, 15 supportive nurse–patient talks were observed, and an ethnographic analysis was performed. Results The analysis identified the following three categories of nursing strategies that support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients: encouraging self-reflection, tailoring solutions together and keeping patients motivated. Nurses and patients jointly make sense of patients’ symptoms using data that patients collect about themselves. Based on their shared understanding, they can co-create solutions to meet each individual patient's needs and develop routines to keep the patient motivated in performing the devised solutions. Conclusions The results indicate that the strategies nurses use to support patients in self-management of radiation-induced bowel and bladder issues entail intertwining patients’ experiences with their nurses’ medical knowledge and specific clinical practice. Nurses’ strategies build on their ability to connect patients’ experiences and the elements of their own work practice. Relevance to clinical practice A deeper understanding of nurses’ strategies to support self-management of radiation-induced bowel and bladder issues in pelvic-cancer rehabilitation patients can improve other self-management programmes, inform nurses’ education and aid in the design of tools for pelvic-cancer rehabilitation support.},
language = {en},
number = {13-14},
urldate = {2021-04-16},
journal = {Journal of Clinical Nursing},
author = {Cerna, Katerina and Ivarsson, Jonas and Weilenmann, Alexandra and Steineck, Gunnar},
year = {2019},
note = {\_eprint: https://onlinelibrary.wiley.com/doi/pdf/10.1111/jocn.14849},
keywords = {italg, ethnography, nurses, nurses’ strategies, nurses’ work, pelvic-cancer rehabilitation, radiation-induced dysfunction},
pages = {2624--2634},
}

Struzek, D., Dickel, M., Randall, D. & Müller, C. (2019)How live streaming church services promotes social participation in rural areas

IN Interactions, Vol. 27, Pages: 64–69 doi:10.1145/3373263
[BibTeX] [Download PDF]

@article{struzek_how_2019,
title = {How live streaming church services promotes social participation in rural areas},
volume = {27},
issn = {1072-5520},
url = {https://doi.org/10.1145/3373263},
doi = {10.1145/3373263},
number = {1},
urldate = {2021-04-16},
journal = {Interactions},
author = {Struzek, David and Dickel, Martin and Randall, Dave and Müller, Claudia},
month = dec,
year = {2019},
keywords = {italg},
pages = {64--69},
}

Paluch, R. (2020)Technical and Affective Practices. An Investigation of Service Robots in Nursing Environments

doi:10.18420/ecscw2020_dc08
[BibTeX] [Abstract] [Download PDF]

This overview explains the first steps of a participatory design project. The aim is to evaluate a service robot for nursing with a qualitative approach and to explore technical and affective practices. The data will be analyzed with practice theory related to the grounded design paradigm. Expert interviews with five care workers and five IT specialists in the field of robotics will be conducted during 2020. Afterwards a series of participatory workshops with participants in need will be carried out focusing on the practices related to robots in caring settings.

@article{paluch_technical_2020,
title = {Technical and {Affective} {Practices}. {An} {Investigation} of {Service} {Robots} in {Nursing} {Environments}},
issn = {2510-2591},
url = {https://dl.eusset.eu/handle/20.500.12015/4052},
doi = {10.18420/ecscw2020_dc08},
abstract = {This overview explains the first steps of a participatory design project. The aim is to evaluate a service robot for nursing with a qualitative approach and to explore technical and affective practices. The data will be analyzed with practice theory related to the grounded design paradigm. Expert interviews with five care workers and five IT specialists in the field of robotics will be conducted during 2020. Afterwards a series of participatory workshops with participants in need will be carried out focusing on the practices related to robots in caring settings.},
language = {en},
urldate = {2021-04-16},
author = {Paluch, Richard},
year = {2020},
note = {Accepted: 2020-06-09T15:13:50Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
keywords = {italg},
}

Cerna, K., Weilenmann, A., Ivarsson, J., Rysedt, H., Sigridur Islind, A., Lundin, J. & Steineck, G. (2020)Nurses’ work practices in design: managing the complexity of pain

IN Journal of Workplace Learning, Vol. 32, Pages: 135–146 doi:10.1108/JWL-05-2019-0062
[BibTeX] [Abstract] [Download PDF]

Purpose The purpose of this study is to understand the activities in nurses’ work practices in relation to the design process of a self-monitoring application. Design/methodology/approach A design ethnographic approach was applied in this study. Findings To solve the problem of translating highly qualitative phenomena, such as pain, into the particular abstract features of a self-monitoring application, design participants had to balance these two aspects by managing complexity. In turn, the nurses’ work practices have changed because it now involves a new activity based on a different logic than the nurses’ traditional work practices. Originality/value This study describes a new activity included in nurses’ work practices when the nurses became part of a design process. This study introduces a novel way on how to gain a deeper understanding of existing professional practice through a detailed study of activities taking place in a design process. This study explores the possible implications for nurses’ professional practices when they participate in a self-monitoring application design process.

@article{cerna_nurses_2020,
title = {Nurses’ work practices in design: managing the complexity of pain},
volume = {32},
issn = {1366-5626},
shorttitle = {Nurses’ work practices in design},
url = {https://doi.org/10.1108/JWL-05-2019-0062},
doi = {10.1108/JWL-05-2019-0062},
abstract = {Purpose The purpose of this study is to understand the activities in nurses’ work practices in relation to the design process of a self-monitoring application. Design/methodology/approach A design ethnographic approach was applied in this study. Findings To solve the problem of translating highly qualitative phenomena, such as pain, into the particular abstract features of a self-monitoring application, design participants had to balance these two aspects by managing complexity. In turn, the nurses’ work practices have changed because it now involves a new activity based on a different logic than the nurses’ traditional work practices. Originality/value This study describes a new activity included in nurses’ work practices when the nurses became part of a design process. This study introduces a novel way on how to gain a deeper understanding of existing professional practice through a detailed study of activities taking place in a design process. This study explores the possible implications for nurses’ professional practices when they participate in a self-monitoring application design process.},
number = {2},
urldate = {2021-04-15},
journal = {Journal of Workplace Learning},
author = {Cerna, Katerina and Weilenmann, Alexandra and Ivarsson, Jonas and Rysedt, Hans and Sigridur Islind, Anna and Lundin, Johan and Steineck, Gunnar},
month = jan,
year = {2020},
note = {Publisher: Emerald Publishing Limited},
keywords = {italg, Design ethnography, Information Technology, Learning, Managing complexity, Nurses, Pain, Professional practice, Self-monitoring application, Technological change, Workplace learning},
pages = {135--146},
}

Gashi, S., Kaspar, H., Müller, C., Pelzelmayer, K., Schürch, A. & van Holten, K. (2020)Partizipative Forschung im Lockdown

IN Feminist research practice in geography, Pages: 43–48
[BibTeX] [Download PDF]

@article{gashi_partizipative_2020,
series = {Feministische {Geo}-{RundMail}},
title = {Partizipative {Forschung} im {Lockdown}},
url = {https://boris.unibe.ch/147962/1/FeministGeoRundMail_Ausgabe83.pdf},
number = {83},
journal = {Feminist research practice in geography},
author = {Gashi, Shkumbin and Kaspar, Heidi and Müller, Claudia and Pelzelmayer, Katharina and Schürch, Anita and van Holten, Karin},
month = sep,
year = {2020},
keywords = {italg},
pages = {43--48},
}

Gregorczek, M., Kurz, D. & MÜller, C. (2019)Organisation und Moderation Symposium: Gemischte Gefühle: Mit neuer Technik gesund und autonom durchs Leben

Abschlusssymposium Cognitive Village Projekt. 23.10.2019, Siegen
[BibTeX]

@inproceedings{gregorczek_organisation_2019,
address = {23.10.2019, Siegen},
title = {Organisation und {Moderation} {Symposium}: {Gemischte} {Gefühle}: {Mit} neuer {Technik} gesund und autonom durchs {Leben}},
booktitle = {Abschlusssymposium {Cognitive} {Village} {Projekt}},
author = {Gregorczek, M and Kurz, D and MÜller, C},
year = {2019},
keywords = {italg},
}

Wanka, A., Endter, C. & Müller, C. (2019)Technikforschung in alternden Gesellschaften – Herausforderungen für die Gerontologie

DGGG-Kongress. September 2019, Berlin
[BibTeX]

@inproceedings{wanka_technikforschung_2019,
address = {September 2019, Berlin},
title = {Technikforschung in alternden {Gesellschaften} – {Herausforderungen} für die {Gerontologie}},
booktitle = {{DGGG}-{Kongress}},
author = {Wanka, A and Endter, C and Müller, C},
year = {2019},
keywords = {italg},
}

Kaspar, H. & Müller, C. (2019)Caring Community Living Lab: ein neuer Ansatz für die Langzeit-Versorgung zuhause

Clusterkonferenz Zukunft der Pflege. September 2019, Berlin
[BibTeX]

@inproceedings{kaspar_caring_2019,
address = {September 2019, Berlin},
title = {Caring {Community} {Living} {Lab}: ein neuer {Ansatz} für die {Langzeit}-{Versorgung} zuhause},
booktitle = {Clusterkonferenz {Zukunft} der {Pflege}},
author = {Kaspar, H and Müller, C},
year = {2019},
keywords = {italg},
}

Garschall, M., Hamm, T., Hornung, D., Müller, C., Neureiter, K., Schorch, M. & van Velsen, L. (2016)Proceedings of the COOP 2016 -Symposium on challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices

[BibTeX] [Download PDF]

@book{garschall_proceedings_2016,
title = {Proceedings of the {COOP} 2016 -{Symposium} on challenges and experiences in designing for an ageing society. {Reflecting} on concepts of age(ing) and communication practices},
volume = {13},
url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2016Vol13Iss3/Garschall_et._al._-_Challenges_and_experiences_in_designing_for_an_ageing_society._Reflecting_on_concepts_of_age_ing__and_communication_practices..pdf http://www.iisi.de/international-reports-on-},
number = {3},
author = {Garschall, Markus and Hamm, Theodor and Hornung, Dominik and Müller, Claudia and Neureiter, Katja and Schorch, Marén and van Velsen, Lex},
year = {2016},
keywords = {italg},
}

Giessmann, S., Gerlitz, C., Bender, H., Müller, C., Schorch, M., Baringhorst, S. & Reissmann, W. (2017)SFB-Workshop “Digital Platforms and Boundary Infrastructures”

, Siegen
[BibTeX]

@book{giessmann_sfb-workshop_2017,
address = {Siegen},
title = {{SFB}-{Workshop} “{Digital} {Platforms} and {Boundary} {Infrastructures}”},
author = {Giessmann, S. and Gerlitz, C. and Bender, H. and Müller, Claudia and Schorch, Marén and Baringhorst, S. and Reissmann, W.},
year = {2017},
keywords = {italg, presentation},
}

Müller, C. (2018)Emotional Impact on Cognitive Systems: Gemischte Gefühle – Mit neuer Technik gesund und autonom durchs Leben

, Siegen
[BibTeX] [Download PDF]

@book{muller_emotional_2018,
address = {Siegen},
title = {Emotional {Impact} on {Cognitive} {Systems}: {Gemischte} {Gefühle} – {Mit} neuer {Technik} gesund und autonom durchs {Leben}},
url = {https://fokos.de/2018/11/13/gemischte-gefuehle-mit-neuer-technik-gesund-und-autonom-durchs-leben/},
author = {Müller, Claudia},
year = {2018},
keywords = {italg},
}

Struzek, D., Dickel, M. & Müller, C. (2019)Co-Design von Community-Technologien im ländlichen Raum

DGG & DGGG Jahreskongress «Versorgung und Teilhabe». Berlin, Germany, Publisher: Deutsche Gesellschaft für Gerontologie und Geriatrie e.V. Berlin
[BibTeX]

@inproceedings{struzek_co-design_2019,
address = {Berlin, Germany},
title = {Co-{Design} von {Community}-{Technologien} im ländlichen {Raum}},
booktitle = {{DGG} \& {DGGG} {Jahreskongress} «{Versorgung} und {Teilhabe}»},
publisher = {Deutsche Gesellschaft für Gerontologie und Geriatrie e.V. Berlin},
author = {Struzek, David and Dickel, Martin and Müller, Claudia},
year = {2019},
keywords = {italg},
}

Müller, C., Kasper, H., Pelzelmayer, K., van Holten, K., Struzek, D. & Dickel, M. (2019)Designing for Sustainable Caring Communities – the CareComLabs Framework. In Proceedings of the 17th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing and the Design of Cooperation Technologi

doi:10.18420/ecscw2019_p09
[BibTeX]

@book{muller_designing_2019-1,
title = {Designing for {Sustainable} {Caring} {Communities} - the {CareComLabs} {Framework}. {In} {Proceedings} of the 17th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}: {The} {International} {Venue} on {Practice}-centred {Computing} and the {Design} of {Cooperation} {Technologi}},
author = {Müller, Claudia and Kasper, Heidi and Pelzelmayer, Katharina and van Holten, Karin and Struzek, David and Dickel, Martin},
year = {2019},
doi = {10.18420/ecscw2019_p09},
keywords = {italg},
}

Wanka, A., Endter, C. & Müller, C. (2019)Organisation und Moderation Workshop: Technikforschung in alternden Gesellschaften – Herausforderungen für die Gerontologie

, Berlin, Germany
[BibTeX] [Download PDF]

@book{wanka_organisation_2019,
address = {Berlin, Germany},
title = {Organisation und {Moderation} {Workshop}: {Technikforschung} in alternden {Gesellschaften} – {Herausforderungen} für die {Gerontologie}},
url = {https://dggg-ft2019.aey-congresse.de/files/ft2019/Programm_DGGG_2019_Internet.pdf},
author = {Wanka, A. and Endter, C. and Müller, Claudia},
year = {2019},
keywords = {italg},
}

Dickel, M., Unbehaun, D. & Müller, C. (2019)Living Labs als Gestaltungs- und Aneignungsarena IKT-basierter Anwendungen im Gesundheits- und Pflegekontext. Implikationen partizipativer Entwicklung.

, Berlin, Germany
[BibTeX]

@book{dickel_living_2019,
address = {Berlin, Germany},
title = {Living {Labs} als {Gestaltungs}- und {Aneignungsarena} {IKT}-basierter {Anwendungen} im {Gesundheits}- und {Pflegekontext}. {Implikationen} partizipativer {Entwicklung}.},
author = {Dickel, Martin and Unbehaun, David and Müller, Claudia},
year = {2019},
keywords = {italg},
}

Struzek, D., Neumann, M., Müller, C., Schorch, M. & Hornung, D. (2017)Aneignungshilfen für Senioren-Projektpartner – am Beispiel Google Drive

IN Burghardt, M., Wimmer, R., Wolff, C. & and Womser-Hacker, C. (Eds.), Mensch und Computer 2017 Regensburg doi:10.18420/muc2017-mci-0349
[BibTeX] [Download PDF]

@incollection{struzek_aneignungshilfen_2017,
address = {Regensburg},
edition = {Tagungsban},
title = {Aneignungshilfen für {Senioren}-{Projektpartner} – am {Beispiel} {Google} {Drive}},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Aneignungshilfen-für-Senioren-Projektpartner-–-am-Beispiel-Google-Drive.pdf},
booktitle = {Mensch und {Computer} 2017},
publisher = {(Hrsg.) Gesellschaft für Informatik e.V.},
author = {Struzek, David and Neumann, Marleen and Müller, Claudia and Schorch, Marén and Hornung, Dominik},
editor = {Burghardt, M. and Wimmer, R. and Wolff, C. \& and Womser-Hacker, C.},
year = {2017},
doi = {10.18420/muc2017-mci-0349},
keywords = {italg, Aneignungshilfen, Claudia Mueller, Google Frive, Senioren},
pages = {249 -- 253},
}

Müller, C. & Neufeldt, C. (2009)Challenges towards the Design of Locative Media for Supporting Interaction Spaces for the Ageing Society

Mobile HCI 2009 Workshop: Community Practices and Locative Media.
[BibTeX]

@inproceedings{muller_challenges_2009,
title = {Challenges towards the {Design} of {Locative} {Media} for {Supporting} {Interaction} {Spaces} for the {Ageing} {Society}},
booktitle = {Mobile {HCI} 2009 {Workshop}: {Community} {Practices} and {Locative} {Media}},
author = {Müller, Claudia and Neufeldt, Cornelius},
year = {2009},
keywords = {italg},
}

Reuter, C., Pipek, V., Mueller, C. & Müller, C. (2009)Avoiding crisis in communication: a computer-supported training approach for emergency management

IN International Journal of Emergency Management (IJEM), Vol. 6, Pages: 356–368
[BibTeX] [Abstract] [Download PDF]

Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.

@article{reuter_avoiding_2009,
title = {Avoiding crisis in communication: a computer-supported training approach for emergency management},
volume = {6},
url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571},
abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.},
number = {3-4},
journal = {International Journal of Emergency Management (IJEM)},
author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia},
year = {2009},
keywords = {italg, cscw, CSCW, HCI, Germany, collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, electricity provider, electricity providers, emergency management, interorganisational training., management systems, RWE},
pages = {356--368},
}

Abend, P., Haupts, T. & Müller, C. (2012)Medialität der Nähe

, Bielefeld, Publisher: transcript Verlag
[BibTeX] [Abstract]

Medien werden als Mittel zur Überbrückung von räumlicher wie sozialer Distanz beschrieben. Dabei wird Nähe gewöhnlich als Resultat gelingender Vermittlung und zugleich unhinterfragt als positiver Ausgangspunkt dieser Funktion gesehen. Dieser Band entwickelt eine differenziertere Sichtweise auf die Medialität der Nähe – vor dem Hintergrund jeweils spezifischer Situationen, Praktiken, Technologien und Diskurse: Welche Rolle spielen Medien in den Aushandlungsprozessen von Nähe? Inwieweit wird Nähe von einem personalen, technischen oder medialen Zentrum aus entworfen und bestimmt? Mit welchen methodologischen Ansätzen lässt sich das (opake) Konzept ›Nähe‹ am treffendsten beschreiben?

@book{abend_medialitat_2012,
address = {Bielefeld},
title = {Medialität der {Nähe}},
isbn = {978-3-8376-1644-6},
abstract = {Medien werden als Mittel zur Überbrückung von räumlicher wie sozialer Distanz beschrieben. Dabei wird Nähe gewöhnlich als Resultat gelingender Vermittlung und zugleich unhinterfragt als positiver Ausgangspunkt dieser Funktion gesehen. Dieser Band entwickelt eine differenziertere Sichtweise auf die Medialität der Nähe – vor dem Hintergrund jeweils spezifischer Situationen, Praktiken, Technologien und Diskurse: Welche Rolle spielen Medien in den Aushandlungsprozessen von Nähe? Inwieweit wird Nähe von einem personalen, technischen oder medialen Zentrum aus entworfen und bestimmt? Mit welchen methodologischen Ansätzen lässt sich das (opake) Konzept ›Nähe‹ am treffendsten beschreiben?},
publisher = {transcript Verlag},
author = {Abend, Pablo and Haupts, Tobias and Müller, Claudia},
year = {2012},
keywords = {italg},
}

Müller, C., Hornung, D. & Wulf, V. (2014)Design eines Nachbarschaftshilfeportals für ältere Mieter/-innen: Adressierung und Förderung der User Experience

IN Medien & Altern : Zeitschrift für Forschung und Praxis, Vol. 3, Pages: 34–49
[BibTeX]

@article{muller_design_2014,
title = {Design eines {Nachbarschaftshilfeportals} für ältere {Mieter}/-innen: {Adressierung} und {Förderung} der {User} {Experience}},
volume = {3},
number = {4},
journal = {Medien \& Altern : Zeitschrift für Forschung und Praxis},
author = {Müller, Claudia and Hornung, Dominik and Wulf, Volker},
year = {2014},
keywords = {italg},
pages = {34--49},
}

Hornung, D., Müller, C., Boden, A. & Stein, M. (2016)Autonomy Support for Elderly People through Everyday Life Gadgets

Proceedings of the 19th International Conference on Supporting Group Work – GROUP ’16. New York, New York, USA, Publisher: ACM Press, Pages: 421–424 doi:10.1145/2957276.2996284
[BibTeX]

@inproceedings{hornung_autonomy_2016,
address = {New York, New York, USA},
title = {Autonomy {Support} for {Elderly} {People} through {Everyday} {Life} {Gadgets}},
isbn = {978-1-4503-4276-6},
doi = {10.1145/2957276.2996284},
booktitle = {Proceedings of the 19th {International} {Conference} on {Supporting} {Group} {Work} - {GROUP} '16},
publisher = {ACM Press},
author = {Hornung, Dominik and Müller, Claudia and Boden, Alexander and Stein, Martin},
year = {2016},
keywords = {italg},
pages = {421--424},
}

Müller, C., Pipek, V., Reuter, C., Mueller, C., Pipek, V. & Reuter, C. (2010)Globale Infrastruktur – lokales Arbeiten: Praxis IT-gestützter Wartung bei einem Energieversorger

Mensch & Computer 2010: Interaktive Kulturen. Duisburg, Germany, Publisher: Oldenbourg-Verlag, Pages: 37–46
[BibTeX] [Abstract] [Download PDF]

Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star & Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.

@inproceedings{muller_globale_2010,
address = {Duisburg, Germany},
title = {Globale {Infrastruktur} - lokales {Arbeiten}: {Praxis} {IT}-gestützter {Wartung} bei einem {Energieversorger}},
url = {https://www.wineme.uni-siegen.de/paper/2010/muellerreuterpipek_globaleinfrastruktur-itgestuetztewartungenergieversorger_menschundcomputer2010.pdf},
abstract = {Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star \& Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.},
booktitle = {Mensch \& {Computer} 2010: {Interaktive} {Kulturen}},
publisher = {Oldenbourg-Verlag},
author = {Müller, Claudia and Pipek, Volkmar and Reuter, Christian and Mueller, Claudia and Pipek, Volkmar and Reuter, Christian},
editor = {Ziegler, Jürgen and Schmidt, Albrecht},
year = {2010},
keywords = {italg, CSCW, PRAXLABS, Infrastruktur, Kooperation, InfoStrom, RSBE, RWE},
pages = {37--46},
}

Müller, C., Neufeldt, C. & Schöer, L. (2010)Designing a large social display for an old people’s home

Adjunct Proceedings of EuroITV.
[BibTeX]

@inproceedings{muller_designing_2010,
title = {Designing a large social display for an old people's home},
booktitle = {Adjunct {Proceedings} of {EuroITV}},
author = {Müller, Claudia and Neufeldt, Cornelius and Schöer, L.},
year = {2010},
keywords = {italg},
}

Wan, L., Müller, C., Randall, D. & Wulf, V. (2016)Design of A GPS Monitoring System for Dementia Care and Its Challenges in Academia-Industry Project

IN ACM Trans. Comput.-Hum. Interact., Vol. 23, Pages: 31:1–31:36 doi:10.1145/2963095
[BibTeX]

@article{wan_design_2016,
title = {Design of {A} {GPS} {Monitoring} {System} for {Dementia} {Care} and {Its} {Challenges} in {Academia}-{Industry} {Project}},
volume = {23},
issn = {1073-0516},
doi = {10.1145/2963095},
number = {5},
journal = {ACM Trans. Comput.-Hum. Interact.},
author = {Wan, Lin and Müller, Claudia and Randall, Dave and Wulf, Volker},
year = {2016},
keywords = {italg, design research, GPS monitoring system, joint research, Wandering behavior},
pages = {31:1--31:36},
annote = {Place: New York, NY, USA Publisher: ACM},
}

Ogonowski, C., Jakobi, T., Müller, C. & Hess, J. (2018)PRAXLABS: A sustainable framework for user-centered ICT development: Cultivating research experiences from Living Labs in the home

IN Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K. & Stevens, G. (Eds.), Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts
[BibTeX] [Download PDF]

@incollection{ogonowski_praxlabs_2018,
title = {{PRAXLABS}: {A} sustainable framework for user-centered {ICT} development: {Cultivating} research experiences from {Living} {Labs} in the home},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-10-Ogonowski-Praxlabs-approach-finished.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Ogonowski, Corinna and Jakobi, Timo and Müller, Claudia and Hess, Jan},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {italg, PRAXLABS},
pages = {319--360},
}

Müller, C., Hornung, D., Hamm, T. & Wulf, V. (2015)Measures and Tools for Supporting ICT Appropriation by Elderly and Non Tech-Savvy Persons in a Long-Term Perspective

IN ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway Cham doi:10.1007/978-3-319-20499-4_14
[BibTeX]

@incollection{muller_measures_2015,
address = {Cham},
title = {Measures and {Tools} for {Supporting} {ICT} {Appropriation} by {Elderly} and {Non} {Tech}-{Savvy} {Persons} in a {Long}-{Term} {Perspective}},
booktitle = {{ECSCW} 2015: {Proceedings} of the 14th {European} {Conference} on {Computer} {Supported} {Cooperative} {Work}, 19-23 {September} 2015, {Oslo}, {Norway}},
publisher = {Springer International Publishing},
author = {Müller, Claudia and Hornung, Dominik and Hamm, Theodor and Wulf, Volker},
year = {2015},
doi = {10.1007/978-3-319-20499-4_14},
keywords = {italg},
pages = {263--281},
}

Schorch, M., Müller, C. & Meurer, J. (2017)Cultural Probes: The best way to go for PD in sensitive research settings? A methodological reflexion

IN Mensch und Computer 2017 doi:10.18420/muc2017-ws02-0304
[BibTeX] [Download PDF]

@incollection{schorch_cultural_2017,
title = {Cultural {Probes}: {The} best way to go for {PD} in sensitive research settings? {A} methodological reflexion},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Cultural-Probes-The-best-way-to-go-for-PD-in-sensitive-research-settings-A-methodological-reflexion.pdf},
booktitle = {Mensch und {Computer} 2017},
publisher = {Gesellschaft für Informatik e.V.},
author = {Schorch, Marén and Müller, Claudia and Meurer, Johanna},
year = {2017},
doi = {10.18420/muc2017-ws02-0304},
keywords = {italg},
pages = {73--78},
}

Müller, C. (2018)Technik im Alter: Senioren entwickeln mit

[BibTeX] [Download PDF]

@book{muller_technik_2018,
title = {Technik im {Alter}: {Senioren} entwickeln mit},
url = {https://blog.careum.ch/smarter-test-im-living-lab/},
author = {Müller, Claudia},
month = dec,
year = {2018},
keywords = {italg},
annote = {Publication Title: Careum [Webblog]},
}

Braier, J., Burkhard, M., Herrmanny, K., Koch, M., Kötteritzsch, A., Müller, C., Nutsi, A., Richter, A., Schering, S., Wulf, V. & Ziegler, J. (2013)AAL-Workshop „Lachen kennt kein Alter“

IN Mensch & Computer: Workshopband München doi:10.1524/9783486781236.343
[BibTeX]

@incollection{braier_aal-workshop_2013,
address = {München},
title = {{AAL}-{Workshop} „{Lachen} kennt kein {Alter}“},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg Wissenschaftsverlag},
author = {Braier, Jonas and Burkhard, Martin and Herrmanny, Katja and Koch, Michael and Kötteritzsch, Anna and Müller, Claudia and Nutsi, Andrea and Richter, Alexander and Schering, Sandra and Wulf, Volker and Ziegler, Jürgen},
year = {2013},
doi = {10.1524/9783486781236.343},
keywords = {italg},
pages = {243--397},
}

Reuter, C., Pipek, V., Mueller, C. & Müller, C. (2009)Computer Supported Collaborative Training in Crisis Communication Management

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Gothenburg, Sweden, Publisher: ISCRAM
[BibTeX] [Abstract] [Download PDF]

Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.

@inproceedings{reuter_computer_2009,
address = {Gothenburg, Sweden},
title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}},
url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf http://www.peasec.de/paper/2009/2009_ReuterPipekMueller_ComputerSupportedCollaborativeTraining_ISCRAM.pdf},
abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia},
editor = {Landgren, Jonas and Jul, S},
year = {2009},
keywords = {italg, CSCW, HCI, PRAXLABS, crisis management, crisis training, RWE, computer supported collaborative learning},
}

Müller, C., Neufeldt, C., Jakobi, T. & Wulf, V. (2013)Ankerpunkte für das Participatory Design mit älteren Menschen

Mensch & Computer: Workshopband. München, Publisher: Oldenbourg Verlag, Pages: 347–354
[BibTeX] [Download PDF]

@inproceedings{muller_ankerpunkte_2013,
address = {München},
title = {Ankerpunkte für das {Participatory} {Design} mit älteren {Menschen}},
url = {http://books.google.com/books?hl=en&lr=&id=cVfpBQAAQBAJ&oi=fnd&pg=PA347&dq=info:SYqyqHLZHr4J:scholar.google.com&ots=_zT5Vmmg8b&sig=geLDLpiN1fpY9UDmArokpnMhtv4},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg Verlag},
author = {Müller, Claudia and Neufeldt, Cornelius and Jakobi, Timo and Wulf, Volker},
year = {2013},
keywords = {italg, PRAXLABS, DBL},
pages = {347--354},
}

Müller, C. & Neufeldt, C. (2012)Dimensionen medialer Nähe im Altenheim – Ein empiriegestützter Designprozess von Internetanwendungen für hochaltrige Menschen

IN Abend, P., Müller, C. & Haupts, T. (Eds.), Medialität der Nähe Bielefeld
[BibTeX]

@incollection{muller_dimensionen_2012,
address = {Bielefeld},
title = {Dimensionen medialer {Nähe} im {Altenheim} - {Ein} empiriegestützter {Designprozess} von {Internetanwendungen} für hochaltrige {Menschen}},
isbn = {978-3-8376-1644-6},
booktitle = {Medialität der {Nähe}},
publisher = {transcript Verlag},
author = {Müller, Claudia and Neufeldt, Cornelius},
editor = {Abend, Pablo and Müller, Claudia and Haupts, Tobias},
year = {2012},
keywords = {italg},
}

Müller, C. (2017)„Designing for an Ageing Society”: Ergebnisse eines Symposiums im Rahmen der 12. „Conference on the Design of Cooperative Systems” (COOP

IN Zeitschrift Medien & Altern \textbackslashtextbar Einzelausgaben München
[BibTeX] [Abstract] [Download PDF]

Einsamkeit und höheres Lebensalter scheinen nahezu unvermeidbar aufeinander bezogen. Obgleich Einsamkeit Menschen jeden Alters treffen kann, ist nicht zu leugnen, dass insbesondere ältere Männer und qua längerer Lebenserwartung vor allem auch Frauen unter ihr leiden. Medien sind Teil der Lösung und Teil des Problems. Die Beiträge des Themenschwerpunkts zeichnen verschiedenartige Schattierungen des Einsamkeitserlebens und arbeiten heterogene Problemlagen und deren mediale Bezüge heraus. Insgesamt fordern sie dazu auf, Einsamkeit nicht per se zu pathologisieren, aber sie dort, wo sie das Wohlbefinden deutlich einschränkt, nicht zu individualisieren, sondern als Auftrag zu alltäglichem sozialem Handeln und als gesellschaftliche Gestaltungsaufgabe anzunehmen.

@incollection{muller_designing_2017,
address = {München},
title = {„{Designing} for an {Ageing} {Society}”: {Ergebnisse} eines {Symposiums} im {Rahmen} der 12. „{Conference} on the {Design} of {Cooperative} {Systems}” ({COOP}},
volume = {10},
url = {http://www.kopaed.de/kopaedshop/?pg=3_30&qt=32&pid=1066},
abstract = {Einsamkeit und höheres Lebensalter scheinen nahezu unvermeidbar aufeinander bezogen. Obgleich Einsamkeit Menschen jeden Alters treffen kann, ist nicht zu leugnen, dass insbesondere ältere Männer und qua längerer Lebenserwartung vor allem auch Frauen unter ihr leiden. Medien sind Teil der Lösung und Teil des Problems. Die Beiträge des Themenschwerpunkts zeichnen verschiedenartige Schattierungen des Einsamkeitserlebens und arbeiten heterogene Problemlagen und deren mediale Bezüge heraus. Insgesamt fordern sie dazu auf, Einsamkeit nicht per se zu pathologisieren, aber sie dort, wo sie das Wohlbefinden deutlich einschränkt, nicht zu individualisieren, sondern als Auftrag zu alltäglichem sozialem Handeln und als gesellschaftliche Gestaltungsaufgabe anzunehmen.},
booktitle = {Zeitschrift {Medien} \& {Altern} {\textbackslash}textbar {Einzelausgaben}},
publisher = {Hartung, Anja Hoffmann, Dagmar Kübler, Hans-Dieter Schorb, Bernd Schwender, Clemens},
author = {Müller, Claudia},
year = {2017},
keywords = {italg},
annote = {Section: „Designing},
}

Müller, C., Schorch, M. & Wieching, R. (2014)PraxLabs as a Setting for Participatory Technology Research and Design in the Field of HRI and Demography

Proceedings of the Workshop „Socially Assistive Robots for the Aging Population: Are we trapped in Stereotypes?“, Human Robot Interaction Conference. Bielefeld, Publisher: Bielefeld University
[BibTeX]

@inproceedings{muller_praxlabs_2014,
address = {Bielefeld},
title = {{PraxLabs} as a {Setting} for {Participatory} {Technology} {Research} and {Design} in the {Field} of {HRI} and {Demography}},
booktitle = {Proceedings of the {Workshop} "{Socially} {Assistive} {Robots} for the {Aging} {Population}: {Are} we trapped in {Stereotypes}?", {Human} {Robot} {Interaction} {Conference}},
publisher = {Bielefeld University},
author = {Müller, Claudia and Schorch, Marén and Wieching, Rainer},
year = {2014},
keywords = {italg, CSCW, iStopFalls},
}

Wiegärtner, D., Reuter, C. & Müller, C. (2017)Erwartungen der älteren Bevölkerung an IKT für Krisenkommunikation

Mensch & Computer: Workshopband. Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 609–614 doi:10.18420/muc2017-ws17-0416
[BibTeX] [Abstract] [Download PDF]

Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.

@inproceedings{wiegartner_erwartungen_2017,
address = {Regensburg, Germany},
title = {Erwartungen der älteren {Bevölkerung} an {IKT} für {Krisenkommunikation}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5419/2017_WS17_416.pdf},
doi = {10.18420/muc2017-ws17-0416},
abstract = {Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Wiegärtner, Daniel and Reuter, Christian and Müller, Claudia},
editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
year = {2017},
keywords = {italg, CSCW, HCI, KontiKat},
pages = {609--614},
}

Müller, C., Lewkowicz, M., Pipek, V. & Rohde, M. (2009)Enhancing Interaction Spaces by Social Media for the Elderly

IN International Reports on Socio-Informatics (IRSI), Vol. 6, Pages: 3–7
[BibTeX] [Abstract] [Download PDF]

The extension of CSCW research towards new domains, such as the home, has brought up many ideas to support ageing in place. However, the social wellbeing as a pivotal pillar of healthiness besides physical and psychical health has not gained much attention yet. With a workshop at the European Conference on Computer-Supported Cooperative Work in 2009, we opened a forum for research in the area of social wellbeing of the elderly by means of focusing on social media. By bringing together CSCW and social media researchers we wish to open up discussions on the development of new interaction and coordination spaces for wellbeing and social support which enhance the spaces of physical home environments.

@article{muller_enhancing_2009,
title = {Enhancing {Interaction} {Spaces} by {Social} {Media} for the {Elderly}},
volume = {6},
url = {http://www.iisi.de/international-reports-on-socio-informatics-irsi/},
abstract = {The extension of CSCW research towards new domains, such as the home, has brought up many ideas to support ageing in place. However, the social wellbeing as a pivotal pillar of healthiness besides physical and psychical health has not gained much attention yet. With a workshop at the European Conference on Computer-Supported Cooperative Work in 2009, we opened a forum for research in the area of social wellbeing of the elderly by means of focusing on social media. By bringing together CSCW and social media researchers we wish to open up discussions on the development of new interaction and coordination spaces for wellbeing and social support which enhance the spaces of physical home environments.},
number = {3},
journal = {International Reports on Socio-Informatics (IRSI)},
author = {Müller, Claudia and Lewkowicz, Myriam and Pipek, Volkmar and Rohde, Markus},
year = {2009},
keywords = {italg},
pages = {3--7},
}

Müller, C. & Wan, L. (2018)Information and Communication Technology Design in a Complex Moral Universe: Ethnography-Based Development of a GPS Monitoring System for Persons Who Wander

IN Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K. & Stevens, G. (Eds.), Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts
[BibTeX] [Download PDF]

@incollection{muller_information_2018,
title = {Information and {Communication} {Technology} {Design} in a {Complex} {Moral} {Universe}: {Ethnography}-{Based} {Development} of a {GPS} {Monitoring} {System} for {Persons} {Who} {Wander}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-11-Muller-and-Wan-ICT-Design-in-a-Complex-Moral-Universe.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Müller, Claudia and Wan, Lin},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {italg, PRAXLABS},
pages = {363--390},
}

Müller, C., Neufeldt, C., Randall, D. & Wulf, V. (2012)ICT-development in residential care settings

Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems – CHI ’12. New York, New York, USA, Publisher: ACM Press, Pages: 2639–2648 doi:10.1145/2207676.2208655
[BibTeX]

@inproceedings{muller_ict-development_2012,
address = {New York, New York, USA},
title = {{ICT}-development in residential care settings},
isbn = {978-1-4503-1015-4},
doi = {10.1145/2207676.2208655},
booktitle = {Proceedings of the 2012 {ACM} annual conference on {Human} {Factors} in {Computing} {Systems} - {CHI} '12},
publisher = {ACM Press},
author = {Müller, Claudia and Neufeldt, Cornelius and Randall, David and Wulf, Volker},
year = {2012},
keywords = {italg, A-Paper, a-paper},
pages = {2639--2648},
}

Richter, A., Müller, C., Lewkowicz, M. & Budweg, S. (2012)Special Issue on Ambient Assisted Living

IN i-com, Vol. 11, Pages: 1–2
[BibTeX] [Download PDF]

@article{richter_special_2012,
title = {Special {Issue} on {Ambient} {Assisted} {Living}},
volume = {11},
url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/Special_Issue_on_Ambient_Assisted_Living.pdf},
number = {3},
journal = {i-com},
author = {Richter, Alexander and Müller, Claudia and Lewkowicz, Myriam and Budweg, Steffen},
year = {2012},
keywords = {italg},
pages = {1--2},
}

Hamidi, F., Müller, C., Baljko, M., Schorch, M., Lewkowicz, M. & Stangl, A. (2016)Engaging with Users and Stakeholders: The Emotional and the Personal

Proceedings of the 19th International Conference on Supporting Group Work., Publisher: ACM, Pages: 453–456
[BibTeX]

@inproceedings{hamidi_engaging_2016,
title = {Engaging with {Users} and {Stakeholders}: {The} {Emotional} and the {Personal}},
booktitle = {Proceedings of the 19th {International} {Conference} on {Supporting} {Group} {Work}},
publisher = {ACM},
author = {Hamidi, Foad and Müller, Claudia and Baljko, Melanie and Schorch, Marén and Lewkowicz, Myriam and Stangl, Abigale},
year = {2016},
keywords = {italg},
pages = {453--456},
}

Müller, C., Wan, L., Stein, M. & Neufeldt, C. (2012)Experience of Giving and Receiving – Living Lab-based Technology Design with Elderly People

Workshop CHI ’12. Austin, TX, USA
[BibTeX] [Download PDF]

@inproceedings{muller_experience_2012,
address = {Austin, TX, USA},
title = {Experience of {Giving} and {Receiving} – {Living} {Lab}-based {Technology} {Design} with {Elderly} {People}},
url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/stein.pdf},
booktitle = {Workshop {CHI} '12},
author = {Müller, Claudia and Wan, Lin and Stein, Martin and Neufeldt, Cornelius},
year = {2012},
keywords = {italg},
}

Müller, C. (2014)Praxisbasiertes Technologiedesign für die alternde Gesellschaft. Zwischen gesellschaftlichen Leitbildern und ihrer Operationalisierung im Design

, Siegen, Germany, Publisher: Lohmar-Köln
[BibTeX]

@book{muller_praxisbasiertes_2014,
address = {Siegen, Germany},
title = {Praxisbasiertes {Technologiedesign} für die alternde {Gesellschaft}. {Zwischen} gesellschaftlichen {Leitbildern} und ihrer {Operationalisierung} im {Design}},
isbn = {978-3-8441-0331-1},
publisher = {Lohmar-Köln},
author = {Müller, Claudia},
year = {2014},
keywords = {italg, Dissertation},
}

Müller, C., Wan, L. & Hrg, D. (2010)Dealing with wandering: a case study on caregivers‘ attitudes towards privacy and autonomy when reflecting the use of LBS

Proceedings of the 16th ACM international conference on Supporting group work – GROUP ’10. New York, New York, USA, Publisher: ACM Press, Pages: 75 doi:10.1145/1880071.1880082
[BibTeX]

@inproceedings{muller_dealing_2010,
address = {New York, New York, USA},
title = {Dealing with wandering: a case study on caregivers' attitudes towards privacy and autonomy when reflecting the use of {LBS}},
isbn = {978-1-4503-0387-3},
doi = {10.1145/1880071.1880082},
booktitle = {Proceedings of the 16th {ACM} international conference on {Supporting} group work - {GROUP} '10},
publisher = {ACM Press},
author = {Müller, Claudia and Wan, Lin and Hrg, Dalibor},
year = {2010},
keywords = {italg},
pages = {75},
}

Wulf, V., Müller, C., Pipek, V., Randall, D., Rohde, M. & Stevens, G. (2015)Designing Socially Embedded Technologies in the Real-World

IN Designing Socially Embedded Technologies in the Real-World London, United Kingdom doi:10.1007/978-1-4471-6720-4
[BibTeX] [Download PDF]

@incollection{wulf_designing_2015,
address = {London, United Kingdom},
title = {Designing {Socially} {Embedded} {Technologies} in the {Real}-{World}},
isbn = {978-1-4471-6719-8},
url = {http://link.springer.com/10.1007/978-1-4471-6720-4},
booktitle = {Designing {Socially} {Embedded} {Technologies} in the {Real}-{World}},
publisher = {Springer},
author = {Wulf, Volker and Müller, Claudia and Pipek, Volkmar and Randall, Dave and Rohde, Markus and Stevens, Gunnar},
year = {2015},
doi = {10.1007/978-1-4471-6720-4},
keywords = {italg},
pages = {111--150},
}

Budweg, S., Müller, C. & Lewkowicz, M. (2012)Designing for Inter/Generational Communities. Proceedings of the 3rd International Workshop “Fostering Social Interactions in the Ageing Society”, COOP Conference 2012

IN International Reports on Socio-Informatics (IRSI), Vol. 9
[BibTeX]

@article{budweg_designing_2012,
title = {Designing for {Inter}/{Generational} {Communities}. {Proceedings} of the 3rd {International} {Workshop} “{Fostering} {Social} {Interactions} in the {Ageing} {Society}”, {COOP} {Conference} 2012},
volume = {9},
number = {1},
journal = {International Reports on Socio-Informatics (IRSI)},
author = {Budweg, Steffen and Müller, Claudia and Lewkowicz, Myriam},
year = {2012},
keywords = {italg},
}

Hornung, D., Müller, C., Shlokovski, I. & Wulf, V. (2017)Navigating Relationships and Boundaries: Concerns around ICT-uptake for Elderly People

Proceedings of the Conference on Human Factors in Computing Systems (CHI)., Pages: 7057–7069
[BibTeX] [Download PDF]

@inproceedings{hornung_navigating_2017,
title = {Navigating {Relationships} and {Boundaries}: {Concerns} around {ICT}-uptake for {Elderly} {People}},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Navigating-Relationships-and-Boundaries-Concerns-around-ICT-uptake-for-Elderly-People.pdf},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
author = {Hornung, Dominik and Müller, Claudia and Shlokovski, Irini and Wulf, Volker},
year = {2017},
keywords = {italg, A-Paper, a-paper},
pages = {7057--7069},
}

Müller, C. (2018)Beteiligungsorientierte Technikgestaltung mit älteren Menschen

IN Seniorenliga aktiv, Vol. 26, Pages: 8 – 10
[BibTeX] [Download PDF]

@article{muller_beteiligungsorientierte_2018,
title = {Beteiligungsorientierte {Technikgestaltung} mit älteren {Menschen}},
volume = {26},
url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2019/01/aktiv_4_18_Seniorenliga_Beteiligung_Senioren_S8-10.pdf},
number = {1434-8292 / G45269},
journal = {Seniorenliga aktiv},
author = {Müller, Claudia},
year = {2018},
keywords = {italg},
pages = {8 -- 10},
}

Ogonowski, C., Jakobi, T., Müller, C. & Hess, J. (2018)PRAXLABS: A Sustainable Framework for User-Centered Information and Communication Technology Development-Cultivating Research Experiences from Living Labs in the Home

[BibTeX]

@article{ogonowski_praxlabs_2018-1,
title = {{PRAXLABS}: {A} {Sustainable} {Framework} for {User}-{Centered} {Information} and {Communication} {Technology} {Development}-{Cultivating} {Research} {Experiences} from {Living} {Labs} in the {Home}},
author = {Ogonowski, Corinna and Jakobi, Timo and Müller, Claudia and Hess, Jan},
year = {2018},
keywords = {italg},
}

Müller, C. & Boden, A. (2012)Neue Medien und technische Hilfen im Alltag – ein Wegweiser

IN Broschüre im Auftrag des BMFSFJ
[BibTeX] [Download PDF]

@article{muller_neue_2012,
title = {Neue {Medien} und technische {Hilfen} im {Alltag} – ein {Wegweiser}},
url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/Neue_Medien_und_technische_Hilfen_im_Alltag.pdf},
journal = {Broschüre im Auftrag des BMFSFJ},
author = {Müller, Claudia and Boden, Alexander},
year = {2012},
keywords = {italg},
}

Müller, C., Neufeldt, C. & Wulf, V. (2014)Moving into a Senior Apartment: Opportunities and Hindrances in Rebuilding Social Relationships among Elderly

Proceedings of the ACM CSCW Workshop on Collaboration and Coordination in the Context of Informal Care. Baltimore, MD, USA, Publisher: ACM
[BibTeX]

@inproceedings{muller_moving_2014,
address = {Baltimore, MD, USA},
title = {Moving into a {Senior} {Apartment}: {Opportunities} and {Hindrances} in {Rebuilding} {Social} {Relationships} among {Elderly}},
booktitle = {Proceedings of the {ACM} {CSCW} {Workshop} on {Collaboration} and {Coordination} in the {Context} of {Informal} {Care}},
publisher = {ACM},
author = {Müller, Claudia and Neufeldt, Cornelius and Wulf, Volker},
year = {2014},
keywords = {italg},
}

Meurer, J., Müller, C., Simone, C., Wagner, I. & Wulf, V. (2018)Designing for Sustainability: Key Issues of ICT Projects for Ageing at Home

IN Computer Supported Cooperative Work: CSCW: An International Journal, Vol. 27, Pages: 495–537 doi:10.1007/s10606-018-9317-1
[BibTeX] [Abstract]

Achieving the sustainability of IT-based solutions is a challenge. We will argue in this paper that it is helpful to conceptualize designing for sustainable IT-based solutions as taking place in a multi-dimensional space. It requires thinking about how a project is framed; the perspectives and commitments of the project partners; the type of innovation that is foregrounded; the motivations and needs of the user group; and the level of sustainability a project or research program may achieve. The paper describes some of the challenges and possible solutions by revisiting a portfolio of projects that developed IT support for elderly people who continue living in their own homes.

@article{meurer_designing_2018-1,
title = {Designing for {Sustainability}: {Key} {Issues} of {ICT} {Projects} for {Ageing} at {Home}},
volume = {27},
issn = {15737551},
doi = {10.1007/s10606-018-9317-1},
abstract = {Achieving the sustainability of IT-based solutions is a challenge. We will argue in this paper that it is helpful to conceptualize designing for sustainable IT-based solutions as taking place in a multi-dimensional space. It requires thinking about how a project is framed; the perspectives and commitments of the project partners; the type of innovation that is foregrounded; the motivations and needs of the user group; and the level of sustainability a project or research program may achieve. The paper describes some of the challenges and possible solutions by revisiting a portfolio of projects that developed IT support for elderly people who continue living in their own homes.},
number = {3-6},
journal = {Computer Supported Cooperative Work: CSCW: An International Journal},
author = {Meurer, Johanna and Müller, Claudia and Simone, Carla and Wagner, Ina and Wulf, Volker},
year = {2018},
keywords = {italg, Sustainability, Appropriation, Elderly people, Capacity building, Collective learning, Funding schemes, ICT design},
pages = {495--537},
annote = {ISBN: 1060601893},
}

Müller, C., Kötteritzsch, A. & Budweg, S. (2012)Technologische Komponenten von heute als Aushandlungsartefakte für neue Kompositionen von morgen – Erfahrungen und Ergebnisse aus dem AAL-Projekt FoSIBLE

Technik für ein selbstbestimmtes Leben (AAL 2012). Berlin, Germany, Publisher: VDE Verlag
[BibTeX] [Abstract]

Die Herausforderungen der Technikfolgenforschung innerhalb der AAL-Domäne spiegeln sich in ähnlicher Weise in den einzelnen AAL-Entwicklungsprojekten wider. Sowohl auf einer Makroebene also auch auf der Mikro-(projektbasierten) Ebene besteht jeweils die Anforderung, in der Zusammenschau aus derzeitigem Stand der Technik und zukunftsorientierten Nutzungs- und Nutzerkonzeptionen verlässliche längerfristige Prognosen zu erstellen. Die frühe Einbindung einer Endnutzer-Perspektive in AAL-Innovationsprozesse gilt als wichtige Maßnahme in Technikprojekten, um Produkte praxis- und nutzerfreundlich und damit markttauglich zu gestalten. Nutzerorientierte Methoden liegen dabei in einer weiten Variationsbreite vor, von Simulation und Modellierung der Bedarfe von Senioren in der Usability-Forschung bis hin zur direkten Integration von älteren Menschen, z. B. in Living Lab-Ansätzen. Die konkrete Ausgestaltung der nutzerorientierten Forschung unter dem Living Lab-Label zeigt sich wiederum variantenreich, ebenso in der Intensität des Beziehungsaufbaus zu Endnutzergruppen. So ist der Begriff bisher hauptsächlich konnotiert mit Einrichtungen, in denen Anwendungen im Laborumfeld mit Probanden unter möglichst praxisnahen Bedingungen erprobt werden. Demgegenüber verfolgt das FoSIBLE-Projekt einen Living Lab-Ansatz, der die Freizeit- und Wohnräume der Endnutzer als testbed für technologische Prototypen verortet. Damit ist das Projekt im Umfeld der Nutzer präsent und die Potentiale für den Aufbau eines dauerhaften Aushandlungs- und Kommunikationsraumes sind hoch. Damit dies gelingt, sind besondere sozio-technische Begleitmaßnahmen notwendig, die im Folgenden beschrieben werden.

@inproceedings{muller_technologische_2012,
address = {Berlin, Germany},
title = {Technologische {Komponenten} von heute als {Aushandlungsartefakte} für neue {Kompositionen} von morgen - {Erfahrungen} und {Ergebnisse} aus dem {AAL}-{Projekt} {FoSIBLE}},
abstract = {Die Herausforderungen der Technikfolgenforschung innerhalb der AAL-Domäne spiegeln sich in ähnlicher Weise in den einzelnen AAL-Entwicklungsprojekten wider. Sowohl auf einer Makroebene also auch auf der Mikro-(projektbasierten) Ebene besteht jeweils die Anforderung, in der Zusammenschau aus derzeitigem Stand der Technik und zukunftsorientierten Nutzungs- und Nutzerkonzeptionen verlässliche längerfristige Prognosen zu erstellen. Die frühe Einbindung einer Endnutzer-Perspektive in AAL-Innovationsprozesse gilt als wichtige Maßnahme in Technikprojekten, um Produkte praxis- und nutzerfreundlich und damit markttauglich zu gestalten. Nutzerorientierte Methoden liegen dabei in einer weiten Variationsbreite vor, von Simulation und Modellierung der Bedarfe von Senioren in der Usability-Forschung bis hin zur direkten Integration von älteren Menschen, z. B. in Living Lab-Ansätzen. Die konkrete Ausgestaltung der nutzerorientierten Forschung unter dem Living Lab-Label zeigt sich wiederum variantenreich, ebenso in der Intensität des Beziehungsaufbaus zu Endnutzergruppen. So ist der Begriff bisher hauptsächlich konnotiert mit Einrichtungen, in denen Anwendungen im Laborumfeld mit Probanden unter möglichst praxisnahen Bedingungen erprobt werden. Demgegenüber verfolgt das FoSIBLE-Projekt einen Living Lab-Ansatz, der die Freizeit- und Wohnräume der Endnutzer als testbed für technologische Prototypen verortet. Damit ist das Projekt im Umfeld der Nutzer präsent und die Potentiale für den Aufbau eines dauerhaften Aushandlungs- und Kommunikationsraumes sind hoch. Damit dies gelingt, sind besondere sozio-technische Begleitmaßnahmen notwendig, die im Folgenden beschrieben werden.},
booktitle = {Technik für ein selbstbestimmtes {Leben} ({AAL} 2012)},
publisher = {VDE Verlag},
author = {Müller, Claudia and Kötteritzsch, Anna and Budweg, Steffen},
year = {2012},
keywords = {italg},
}

Gockel, B., Sackmann, T. & Müller, C. (2015)Kommunikation von Verbundenheit mittels Smartwatch

Mensch & Computer: Tagungsband. Stuttgart, Germany, Publisher: Oldenbourg Wissenschaftsverlag, Pages: 331–334
[BibTeX] [Download PDF]

@inproceedings{gockel_kommunikation_2015,
address = {Stuttgart, Germany},
title = {Kommunikation von {Verbundenheit} mittels {Smartwatch}},
url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/311b2a36aa438f65f82106c66b4124198b64.pdf},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg Wissenschaftsverlag},
author = {Gockel, Bianca and Sackmann, Timo and Müller, Claudia},
year = {2015},
keywords = {italg},
pages = {331--334},
}

Müller, C., Wan, L. & Wulf, V. (2013)Dealing with Wandering in Institutional Care: Exploring the Field

Proceedings of the ICTs for improving Patients Rehabilitation Research Techniques. Venice, Italy, Publisher: IEEE, Pages: 101–104 doi:10.4108/icst.pervasivehealth.2013.252103
[BibTeX]

@inproceedings{muller_dealing_2013,
address = {Venice, Italy},
title = {Dealing with {Wandering} in {Institutional} {Care}: {Exploring} the {Field}},
isbn = {978-1-936968-80-0},
doi = {10.4108/icst.pervasivehealth.2013.252103},
booktitle = {Proceedings of the {ICTs} for improving {Patients} {Rehabilitation} {Research} {Techniques}},
publisher = {IEEE},
author = {Müller, Claudia and Wan, Lin and Wulf, Volker},
year = {2013},
keywords = {italg, PRAXLABS},
pages = {101--104},
annote = {Backup Publisher: IEEE},
}

Müller, C. & Reissmann, W. (2016)Technokulturelle Imaginationen als Ansatzpunkte für Participatory Design

IN Designing Age – Gestaltung des Alter(n)s, Medien & Altern, Zeitschrift für Forschung und Praxis, Vol. 8
[BibTeX]

@article{muller_technokulturelle_2016,
title = {Technokulturelle {Imaginationen} als {Ansatzpunkte} für {Participatory} {Design}},
volume = {8},
journal = {Designing Age – Gestaltung des Alter(n)s, Medien \& Altern, Zeitschrift für Forschung und Praxis},
author = {Müller, Claudia and Reissmann, W.},
year = {2016},
keywords = {italg},
}

Budweg, S., Lewkowicz, M., Müller, C. & Schering, S. (2012)Fostering Social Interaction in AAL: Methodological reflections on the coupling of real household Living Lab and SmartHome approaches

IN i-com, Vol. 11, Pages: 30–35 doi:10.1524/icom.2012.0035
[BibTeX]

@article{budweg_fostering_2012,
title = {Fostering {Social} {Interaction} in {AAL}: {Methodological} reflections on the coupling of real household {Living} {Lab} and {SmartHome} approaches},
volume = {11},
issn = {1618-162X},
doi = {10.1524/icom.2012.0035},
number = {3},
journal = {i-com},
author = {Budweg, Steffen and Lewkowicz, Myriam and Müller, Claudia and Schering, Sandra},
month = nov,
year = {2012},
keywords = {italg},
pages = {30--35},
}

Garschall, M., Hamm, T., Hornung, D., Müller, C., Neureiter, K., Schorch, M. & van Velsen, L. (2016)Proceedings of the COOP 2016 Symposium on challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices

IN International Reports on Socio-Informatics (IRSI), Vol. 13
[BibTeX] [Download PDF]

@article{garschall_proceedings_2016-1,
title = {Proceedings of the {COOP} 2016 {Symposium} on challenges and experiences in designing for an ageing society. {Reflecting} on concepts of age(ing) and communication practices},
volume = {13},
url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2016Vol13Iss3/Garschall_et._al._-_Challenges_and_experiences_in_designing_for_an_ageing_society._Reflecting_on_concepts_of_age_ing__and_communication_practices..pdf},
number = {3},
journal = {International Reports on Socio-Informatics (IRSI)},
author = {Garschall, Markus and Hamm, Theodor and Hornung, Dominik and Müller, Claudia and Neureiter, Katja and Schorch, Marén and van Velsen, Lex},
year = {2016},
keywords = {italg},
}

Müller, C., Schorch, M., Struzek, D. & Neumann, M. (2017)Technology Probes als Mittel zur Unterstützung der Technik-Aneignung

Mensch und Computer 2017 – Workshopband. Regensburg, Publisher: Gesellschaft für Informatik e.V., Pages: 87–93
[BibTeX] [Download PDF]

@inproceedings{muller_technology_2017,
address = {Regensburg},
title = {Technology {Probes} als {Mittel} zur {Unterstützung} der {Technik}-{Aneignung}},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Technology-Probes-als-Mittel-zur-Unterstützung-der-Technik-Aneignung.pdf},
booktitle = {Mensch und {Computer} 2017 - {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Müller, Claudia and Schorch, Marén and Struzek, David and Neumann, Marleen},
editor = {Burghardt, Manuel and Wimmer, Raphael and Wolff, Christian and Womser-Hacker, Christa},
year = {2017},
keywords = {italg, PRAXLABS},
pages = {87--93},
}

Englert, M., Faust, L., Heinrich-Franke, C., Müller, C. & Schubert, C. (2019)Media in Action: An Inter-disciplinary Journal on Cooperative Media 1/2018

Thematic Focus: Socio-Informatics [Hrsg.]. Mai 2019
[BibTeX]

@inproceedings{englert_media_2019,
address = {Mai 2019},
title = {Media in {Action}: {An} {Inter}-disciplinary {Journal} on {Cooperative} {Media} 1/2018},
booktitle = {Thematic {Focus}: {Socio}-{Informatics} [{Hrsg}.]},
author = {Englert, M and Faust, L and Heinrich-Franke, C and Müller, C and Schubert, C},
year = {2019},
keywords = {italg},
}

Müller, C. (2019)Sessionmoderation: Health Literacy in Digitalized Environments

Geriatriekongress 2019. 26.04.2019, Wien
[BibTeX]

@inproceedings{muller_sessionmoderation_2019,
address = {26.04.2019, Wien},
title = {Sessionmoderation: {Health} {Literacy} in {Digitalized} {Environments}},
booktitle = {Geriatriekongress 2019},
author = {Müller, C},
year = {2019},
keywords = {italg},
}

Pelzelmayer, K., Müller, C., Struzek, D. & Dickel, M. (2019)Designing for Sustainable Caring Communities: The CareComLabs Framework

2. Tagung des DGGG-Fachausschusses Alter und Technik. Siegen
[BibTeX]

@inproceedings{pelzelmayer_designing_2019,
address = {Siegen},
title = {Designing for {Sustainable} {Caring} {Communities}: {The} {CareComLabs} {Framework}},
booktitle = {2. {Tagung} des {DGGG}-{Fachausschusses} {Alter} und {Technik}},
author = {Pelzelmayer, K and Müller, C and Struzek, D and Dickel, M},
year = {2019},
keywords = {italg},
}

Dickel, M., Struzek, D., Jung-Heinrich, J., Müller, C., Kaspar, H., van Holten, K. & Pelzelmayer, K. (2019)Networks of Care in Rural Areas. Workshop: Networks of Care.

European Conference on Computer-Supported Cooperative Work: The International Venue on Practicecentred Computing. 08.06.2019, Wien
[BibTeX]

@inproceedings{dickel_networks_2019,
address = {08.06.2019, Wien},
title = {Networks of {Care} in {Rural} {Areas}. {Workshop}: {Networks} of {Care}.},
booktitle = {European {Conference} on {Computer}-{Supported} {Cooperative} {Work}: {The} {International} {Venue} on {Practicecentred} {Computing}},
author = {Dickel, M and Struzek, D and Jung-Heinrich, J and Müller, C and Kaspar, H and van Holten, K and Pelzelmayer, K},
year = {2019},
keywords = {italg},
}

Kricheldorff, C., Pelizäus-Hoffmeister, H., Wahl, H. -W. & Müller, C. (2019)Tagungsorganisation: Tagung Interdisziplinäre Perspektiven auf Technikforschung, -gestaltung und -aneignung.

, Siegen, Germany
[BibTeX]

@book{kricheldorff_tagungsorganisation_2019,
address = {Siegen, Germany},
title = {Tagungsorganisation: {Tagung} {Interdisziplinäre} {Perspektiven} auf {Technikforschung}, -gestaltung und -aneignung.},
author = {Kricheldorff, C. and Pelizäus-Hoffmeister, H. and Wahl, H.-W. and Müller, Claudia},
year = {2019},
keywords = {italg, presentation},
}

Müller, C. (2019)Assistenztechnologien in der Lebenswelt – Wie können sie praxis- und nutzerorientiert gestaltet werden

, Berlin, Germany, Publisher: GKV-Spitzenverband
[BibTeX]

@book{muller_assistenztechnologien_2019,
address = {Berlin, Germany},
title = {Assistenztechnologien in der {Lebenswelt} – {Wie} können sie praxis- und nutzerorientiert gestaltet werden},
publisher = {GKV-Spitzenverband},
author = {Müller, Claudia},
year = {2019},
keywords = {italg},
}

Struzek, D., Müller, C. & Boden, A. (2019)Development of an Everyday Persuasive App for Movement Motivation for Older Adults.

Proceedings of the 17th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing and the Design of Cooperation Technologies -Demos and Posters, Reports of the European Society for Socially Embedded. doi:10.18420/ecscw2019_d04
[BibTeX]

@inproceedings{struzek_development_2019,
title = {Development of an {Everyday} {Persuasive} {App} for {Movement} {Motivation} for {Older} {Adults}.},
doi = {10.18420/ecscw2019_d04},
booktitle = {Proceedings of the 17th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}: {The} {International} {Venue} on {Practice}-centred {Computing} and the {Design} of {Cooperation} {Technologies} -{Demos} and {Posters}, {Reports} of the {European} {Society} for {Socially} {Embedded}},
author = {Struzek, David and Müller, Claudia and Boden, Alexander},
year = {2019},
keywords = {italg},
}

Hohmann, V., Paluch, R., Krueger, M., Meis, M. & Grimm, G. (2020)The Virtual Reality Lab: Realization and Application of Virtual Sound Environments.

IN Ear and hearing, Vol. 41 Suppl 1, Pages: 31S–38S doi:10.1097/AUD.0000000000000945
[BibTeX] [Abstract]

To assess perception with and performance of modern and future hearing devices with advanced adaptive signal processing capabilities, novel evaluation methods are required that go beyond already established methods. These novel methods will simulate to a certain extent the complexity and variability of acoustic conditions and acoustic communication styles in real life. This article discusses the current state and the perspectives of virtual reality technology use in the lab for designing complex audiovisual communication environments for hearing assessment and hearing device design and evaluation. In an effort to increase the ecological validity of lab experiments, that is, to increase the degree to which lab data reflect real-life hearing-related function, and to support the development of improved hearing-related procedures and interventions, this virtual reality lab marks a transition from conventional (audio-only) lab experiments to the field. The first part of the article introduces and discusses the notion of the communication loop as a theoretical basis for understanding the factors that are relevant for acoustic communication in real life. From this, requirements are derived that allow an assessment of the extent to which a virtual reality lab reflects these factors, and which may be used as a proxy for ecological validity. The most important factor of real-life communication identified is a closed communication loop among the actively behaving participants. The second part of the article gives an overview of the current developments towards a virtual reality lab at Oldenburg University that aims at interactive and reproducible testing of subjects with and without hearing devices in challenging communication conditions. The extent to which the virtual reality lab in its current state meets the requirements defined in the first part is discussed, along with its limitations and potential further developments. Finally, data are presented from a qualitative study that compared subject behavior and performance in two audiovisual environments presented in the virtual reality lab-a street and a cafeteria-with the corresponding field environments. The results show similarities and differences in subject behavior and performance between the lab and the field, indicating that the virtual reality lab in its current state marks a step towards more ecological validity in lab-based hearing and hearing device research, but requires further development towards higher levels of ecological validity.

@article{hohmann_virtual_2020,
title = {The {Virtual} {Reality} {Lab}: {Realization} and {Application} of {Virtual} {Sound} {Environments}.},
volume = {41 Suppl 1},
issn = {1538-4667 (Electronic)},
doi = {10.1097/AUD.0000000000000945},
abstract = {To assess perception with and performance of modern and future hearing devices with advanced adaptive signal processing capabilities, novel evaluation methods are required that go beyond already established methods. These novel methods will simulate to a certain extent the complexity and variability of acoustic conditions and acoustic communication styles in real life. This article discusses the current state and the perspectives of virtual reality technology use in the lab for designing complex audiovisual communication environments for hearing assessment and hearing device design and evaluation. In an effort to increase the ecological validity of lab experiments, that is, to increase the degree to which lab data reflect real-life hearing-related function, and to support the development of improved hearing-related procedures and interventions, this virtual reality lab marks a transition from conventional (audio-only) lab experiments to the field. The first part of the article introduces and discusses the notion of the communication loop as a theoretical basis for understanding the factors that are relevant for acoustic communication in real life. From this, requirements are derived that allow an assessment of the extent to which a virtual reality lab reflects these factors, and which may be used as a proxy for ecological validity. The most important factor of real-life communication identified is a closed communication loop among the actively behaving participants. The second part of the article gives an overview of the current developments towards a virtual reality lab at Oldenburg University that aims at interactive and reproducible testing of subjects with and without hearing devices in challenging communication conditions. The extent to which the virtual reality lab in its current state meets the requirements defined in the first part is discussed, along with its limitations and potential further developments. Finally, data are presented from a qualitative study that compared subject behavior and performance in two audiovisual environments presented in the virtual reality lab-a street and a cafeteria-with the corresponding field environments. The results show similarities and differences in subject behavior and performance between the lab and the field, indicating that the virtual reality lab in its current state marks a step towards more ecological validity in lab-based hearing and hearing device research, but requires further development towards higher levels of ecological validity.},
language = {eng},
number = {Suppl 1},
journal = {Ear and hearing},
author = {Hohmann, Volker and Paluch, Richard and Krueger, Melanie and Meis, Markus and Grimm, Giso},
year = {2020},
pmid = {33105257},
keywords = {italg},
pages = {31S--38S},
}

Müller, C. & Pipek, V. (2009)Socio-spatial implications of converging physical and digital infrastructures for crisis management: Ethnography of two service technician working environments of a power provider company

Proceeding of the 6th International ISCRAM Conference. Gothenburg, Sweden
[BibTeX]

@inproceedings{muller_socio-spatial_2009,
address = {Gothenburg, Sweden},
title = {Socio-spatial implications of converging physical and digital infrastructures for crisis management: {Ethnography} of two service technician working environments of a power provider company},
booktitle = {Proceeding of the 6th {International} {ISCRAM} {Conference}},
author = {Müller, Claudia and Pipek, Volkmar},
year = {2009},
keywords = {italg, CSCW},
}

Reuter, C., Pipek, V. & Müller, C. (2009)Avoiding crisis in communication: a computer-supported training approach for emergency management

IN International Journal of Emergency Management (IJEM), Vol. 6, Pages: 356–368
[BibTeX] [Abstract] [Download PDF]

Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.

@article{reuter_avoiding_2009-1,
title = {Avoiding crisis in communication: a computer-supported training approach for emergency management},
volume = {6},
url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571},
abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.},
number = {3-4},
journal = {International Journal of Emergency Management (IJEM)},
author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia},
year = {2009},
keywords = {italg, cscw, CSCW, Germany, collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, electricity provider, electricity providers, emergency management, interorganisational training., management systems, RWE},
pages = {356--368},
}

Reuter, C., Pipek, V. & Müller, C. (2009)Computer Supported Collaborative Training in Crisis Communication Management

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Gothenburg, Sweden
[BibTeX] [Abstract] [Download PDF]

Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.

@inproceedings{reuter_computer_2009-1,
address = {Gothenburg, Sweden},
title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}},
url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf},
abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia},
editor = {Landgren, Jonas and Jul, S},
year = {2009},
keywords = {italg, CSCW, PRAXLABS, crisis management, crisis training, RWE, computer supported collaborative learning},
}

Wulf, V., Müller, C., Pipek, V., Randall, D., Rohde, M. & Stevens, G. (2015)Practice-Based Computing: Empirically Grounded Conceptualizations Derived from Design Case Studies

IN Wulf, V., Schmidt, K. & Randall, D. (Eds.), Designing Socially Embedded Technologies in the Real-World London doi:10.1007/978-1-4471-6720-4_7
[BibTeX] [Abstract] [Download PDF]

The introduction of IT has changed the way we live in many ways. Historically, it can even be argued that socially embedded applications of information technology challenge and change practices to an extent rarely seen before with any other type of technological artefacts. If these IT artefacts have strong and recurrent impacts on people’s lives, we need to reconsider design practice artefacts which allow for anticipating use practices and bring together inspirational creativity with evaluative methods. Approaches such as Participatory Design (Greenbaum and Kyng 1991) and User‐Driven Innovation (von Hippel 2005) have already significantly increased the level of involvement of users and their fields of practice into IT development and have strengthened the role of ethnographic methods as well as the importance of methods providing direct user feedback. But even a strong component of domain analysis or user participation does not warrant an accurate anticipation of the changes in social practices resulting from new technological artefacts or infrastructures. Moreover, the immaterial nature of software contributes to its application beyond the originally intended context. The material and social foundations of IT usage have significantly changed over the past two decades. Technologically, the standardization of communication interfaces, the increase of bandwidth and speed of internet connections and their ubiquitous availability have connected more and more devices with each other. At a social level this has also created stronger connections between professional and private domains and practices, offering new room to adapt these practices and re‐negotiate their relations and compositions. These developments have made us now look at ecosystems (Draxler et al. 2015) or infrastructures (Star and Ruhleder 1996) of technology‐based practices. With regard to methods, EUSSET’s research agenda would benefit from a convergence of a broadly defined research program which looks at technology development as well as scenarios of usage and accumulates results in various ways, bridging the gap between a simple ‘technology‐in‐practice‘ perspective and a ‘technology‐based practice change‘ perspective. We need to consider how to carefully transfer emerging design concepts, IT artefacts, and pattern of appropriation derived in a specific context to other fields of application. We also need to better understand how to transfer findings gained with the design and appropriation of one artefact towards that of another, related one. In this paper we will outline a research program, called practice‐based computing, which suggests collecting a corpus of highly contextualized design case studies and supports the transferability of insights by comparative concept building on top of these cases.

@incollection{wulf_practice-based_2015,
address = {London},
title = {Practice-{Based} {Computing}: {Empirically} {Grounded} {Conceptualizations} {Derived} from {Design} {Case} {Studies}},
isbn = {978-1-4471-6719-8},
url = {http://dx.doi.org/10.1007/978-1-4471-6720-4_7 http://link.springer.com/10.1007/978-1-4471-6720-4_7},
abstract = {The introduction of IT has changed the way we live in many ways. Historically, it can even be argued that socially embedded applications of information technology challenge and change practices to an extent rarely seen before with any other type of technological artefacts. If these IT artefacts have strong and recurrent impacts on people's lives, we need to reconsider design practice artefacts which allow for anticipating use practices and bring together inspirational creativity with evaluative methods. Approaches such as Participatory Design (Greenbaum and Kyng 1991) and User‐Driven Innovation (von Hippel 2005) have already significantly increased the level of involvement of users and their fields of practice into IT development and have strengthened the role of ethnographic methods as well as the importance of methods providing direct user feedback. But even a strong component of domain analysis or user participation does not warrant an accurate anticipation of the changes in social practices resulting from new technological artefacts or infrastructures. Moreover, the immaterial nature of software contributes to its application beyond the originally intended context. The material and social foundations of IT usage have significantly changed over the past two decades. Technologically, the standardization of communication interfaces, the increase of bandwidth and speed of internet connections and their ubiquitous availability have connected more and more devices with each other. At a social level this has also created stronger connections between professional and private domains and practices, offering new room to adapt these practices and re‐negotiate their relations and compositions. These developments have made us now look at ecosystems (Draxler et al. 2015) or infrastructures (Star and Ruhleder 1996) of technology‐based practices. With regard to methods, EUSSET's research agenda would benefit from a convergence of a broadly defined research program which looks at technology development as well as scenarios of usage and accumulates results in various ways, bridging the gap between a simple ‘technology‐in‐practice' perspective and a ‘technology‐based practice change' perspective. We need to consider how to carefully transfer emerging design concepts, IT artefacts, and pattern of appropriation derived in a specific context to other fields of application. We also need to better understand how to transfer findings gained with the design and appropriation of one artefact towards that of another, related one. In this paper we will outline a research program, called practice‐based computing, which suggests collecting a corpus of highly contextualized design case studies and supports the transferability of insights by comparative concept building on top of these cases.},
booktitle = {Designing {Socially} {Embedded} {Technologies} in the {Real}-{World}},
publisher = {Springer London},
author = {Wulf, Volker and Müller, Claudia and Pipek, Volkmar and Randall, David and Rohde, Markus and Stevens, Gunnar},
editor = {Wulf, Volker and Schmidt, Kjeld and Randall, David},
year = {2015},
doi = {10.1007/978-1-4471-6720-4_7},
keywords = {italg, CSCW, PRAXLABS, DBL},
pages = {111--150},
}

Reuter, C., Wiegärtner, D. & Müller, C. (2017)DIVOA – Unterstützung der älteren Bevölkerung bei Schadenslagen

Mensch & Computer: Tagungsband. Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 295–298 doi:10.18420/muc2017-mci-0352
[BibTeX] [Abstract] [Download PDF]

Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.

@inproceedings{reuter_divoa_2017,
address = {Regensburg, Germany},
title = {{DIVOA} – {Unterstützung} der älteren {Bevölkerung} bei {Schadenslagen}},
url = {https://dl.gi.de/bitstream/handle/20.500.12116/3279/2017_MCI_352.pdf},
doi = {10.18420/muc2017-mci-0352},
abstract = {Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Wiegärtner, Daniel and Müller, Claudia},
editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
year = {2017},
keywords = {italg, CSCW, HCI, KontiKat},
pages = {295--298},
}

Müller, C., Stein, M., Wan, L., Neufeldt, C., Wulf, V. & Budweg, S. (2012)Nutzerorientierte Technikforschung und -entwicklung im Feld Ambient Assisted Living: Ergebnisse aus dem AAL-Projekt FoSIBLE

IN Zeitschrift für Gerontologie und Geriatrie, Vol. 1
[BibTeX]

@article{muller_nutzerorientierte_2012,
title = {Nutzerorientierte {Technikforschung} und -entwicklung im {Feld} {Ambient} {Assisted} {Living}: {Ergebnisse} aus dem {AAL}-{Projekt} {FoSIBLE}},
volume = {1},
journal = {Zeitschrift für Gerontologie und Geriatrie},
author = {Müller, Claudia and Stein, Martin and Wan, Lin and Neufeldt, Cornelius and Wulf, Volker and Budweg, Steffen},
year = {2012},
keywords = {italg},
}

Müller, C., Schnittert, J., Walczuch, M., Alaoui, M., Lewkowicz, M., Wan, L. & Wulf, V. (2015)Impact Factors on Social TV Research in Real Elderly Persons‘ Households

Proceedings of Mensch und Computer 2015. Stuttgart, Publisher: Oldenbourg Wissenschaftsverlag, Pages: 213–222
[BibTeX]

@inproceedings{muller_impact_2015,
address = {Stuttgart},
title = {Impact {Factors} on {Social} {TV} {Research} in {Real} {Elderly} {Persons}' {Households}},
isbn = {978-3-11-044392-9},
booktitle = {Proceedings of {Mensch} und {Computer} 2015},
publisher = {Oldenbourg Wissenschaftsverlag},
author = {Müller, Claudia and Schnittert, Johanna and Walczuch, Magdalena and Alaoui, Malek and Lewkowicz, Myriam and Wan, Lin and Wulf, Volker},
year = {2015},
keywords = {italg, PRAXLABS},
pages = {213--222},
}

Boden, A., Müller, C. & Nett, B. (2011)Conducting a Business Ethnography in Global Software Development projects of small German enterprises

IN Information and Software Technology, Vol. 53, Pages: 1012–1021 doi:10.1016/j.infsof.2011.01.009
[BibTeX] [Abstract]

Context Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods. Objective We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises. Method The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes. Results We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites. Conclusions We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.

@article{boden_conducting_2011,
title = {Conducting a {Business} {Ethnography} in {Global} {Software} {Development} projects of small {German} enterprises},
volume = {53},
doi = {10.1016/j.infsof.2011.01.009},
abstract = {Context Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods. Objective We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises. Method The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes. Results We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites. Conclusions We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.},
number = {9},
journal = {Information and Software Technology},
author = {Boden, Alexander and Müller, Claudia and Nett, Bernhard},
year = {2011},
keywords = {italg, Qualitative research, Methodology, Business Ethnography, Global Software Engineering, Offshoring, Small to medium-sized enterprises},
pages = {1012--1021},
}

Nett, B., Boden, A. & Müller, C. (2009)Business Ethnography als ethnografische Gestaltungsperspektive

IN Kultur-Forschung. Zum Profil einer volkskundlichen Kulturwissenschaft Münster
[BibTeX]

@incollection{nett_business_2009,
address = {Münster},
title = {Business {Ethnography} als ethnografische {Gestaltungsperspektive}},
booktitle = {Kultur-{Forschung}. {Zum} {Profil} einer volkskundlichen {Kulturwissenschaft}},
publisher = {Lit},
author = {Nett, Bernhard and Boden, Alexander and Müller, Claudia},
year = {2009},
keywords = {italg, Artos},
pages = {111--131},
}

Dickel, M. & Müller, C. (2018)Ethnographie-basiertes und partizipatives IT-Design mit älteren Menschen. Herausforderungen und Möglichkeiten für die gemeinsame Gestaltungsarbeit im Feld

Alter(n)sgerechte Informatik., Publisher: FIfF-Kommunikation
[BibTeX]

@inproceedings{dickel_ethnographie-basiertes_2018,
title = {Ethnographie-basiertes und partizipatives {IT}-{Design} mit älteren {Menschen}. {Herausforderungen} und {Möglichkeiten} für die gemeinsame {Gestaltungsarbeit} im {Feld}},
booktitle = {Alter(n)sgerechte {Informatik}},
publisher = {FIfF-Kommunikation},
author = {Dickel, Martin and Müller, Claudia},
editor = {Zehendner, E.},
year = {2018},
keywords = {italg},
}

Wan, L., Müller, C., Wulf, V. & Randall, D. (2014)Addressing the subtleties in dementia care

Proceedings of the 32nd annual ACM conference on Human factors in computing systems – CHI ’14. New York, New York, USA, Publisher: ACM Press, Pages: 3987–3996 doi:10.1145/2556288.2557307
[BibTeX]

@inproceedings{wan_addressing_2014,
address = {New York, New York, USA},
title = {Addressing the subtleties in dementia care},
isbn = {978-1-4503-2473-1},
doi = {10.1145/2556288.2557307},
booktitle = {Proceedings of the 32nd annual {ACM} conference on {Human} factors in computing systems - {CHI} '14},
publisher = {ACM Press},
author = {Wan, Lin and Müller, Claudia and Wulf, Volker and Randall, David},
year = {2014},
keywords = {italg, A-Paper, a-paper, PRAXLABS},
pages = {3987--3996},
}

Müller, C., Neufeldt, C., Randall, D. & Wulf, V. (2012)ICT-development in residential care settings: sensitizing design to the life circumstances of the residents of a care home

Proceedings of CHI ’12. New York, NY, USA, Publisher: ACM Press, Pages: 2639–2648
[BibTeX]

@inproceedings{muller_ict-development_2012-1,
address = {New York, NY, USA},
title = {{ICT}-development in residential care settings: sensitizing design to the life circumstances of the residents of a care home},
booktitle = {Proceedings of {CHI} '12},
publisher = {ACM Press},
author = {Müller, Claudia and Neufeldt, Cornelius and Randall, David and Wulf, Volker},
year = {2012},
keywords = {italg, a-paper, PRAXLABS},
pages = {2639--2648},
annote = {Backup Publisher: ACM},
}

Struzek, D., Müller, C. & Boden, A. (2019)Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer

, Pages: 5
[BibTeX] [Abstract]

This paper intends to give a short overview on the development of a persuasive widget system to increase the level of physical activity in the context of participatory IT research for and with older adults. The complete work was embedded in the three-year research project Cognitive Village.

@article{struzek_entwicklung_2019,
title = {Entwicklung einer alltagsnahen persuasiven {App} zur {Bewegungsmotivation} für ältere {Nutzerinnen} und {Nutzer}},
abstract = {This paper intends to give a short overview on the development of a persuasive widget system to increase the level of physical activity in the context of participatory IT research for and with older adults. The complete work was embedded in the three-year research project Cognitive Village.},
language = {de},
author = {Struzek, David and Müller, Claudia and Boden, Alexander},
year = {2019},
keywords = {italg},
pages = {5},
}

Li, Q., Tolmie, P., Weibert, A., Schorch, M., Müller, C. & Wulf, V. (2020)E-Portfolio: value tensions encountered in documenting design case studies

IN Ethics and Information Technology, Pages: 5
[BibTeX] [Abstract]

We present here the “e-Portfolio” concept, which aims to provide access to documented design case studies of design researchers’ practices. Our e-Portfolio has its origins in Grounded Design. We examine here how the e-Portfolio concept grew out of Grounded Design, the way it instantiates values, and how it contributes to our understanding of the ways in which shifting values in practice can have an impact beyond the individual.

@article{li_e-portfolio_2020,
title = {E-{Portfolio}: value tensions encountered in documenting design case studies},
abstract = {We present here the “e-Portfolio” concept, which aims to provide access to documented design case studies of design researchers’ practices. Our e-Portfolio has its origins in Grounded Design. We examine here how the e-Portfolio concept grew out of Grounded Design, the way it instantiates values, and how it contributes to our understanding of the ways in which shifting values in practice can have an impact beyond the individual.},
language = {en},
journal = {Ethics and Information Technology},
author = {Li, Qinyu and Tolmie, Peter and Weibert, Anne and Schorch, Marén and Müller, Claudia and Wulf, Volker},
year = {2020},
keywords = {italg},
pages = {5},
}

Cerna, K., Dickel, M., Müller, C., Kärnä, E., Gallistl, V., Kolland, F. & Reu, V. (2020)Learning for life: Designing for sustainability of tech-learning networks of older adults

Proceedings of 18th European Conference on Computer-Supported Cooperative Work., Publisher: European Society for Socially Embedded Technologies (EUSSET), Pages: 6
[BibTeX] [Abstract]

In this position paper, we take a concept – or parts of it – and run away with it (Mol 2002) to explore its potential to better understand the non/appropriation of technologies by people in later life. We introduce the concept of the city as a machine for learning developed by Colin McFarlane (2011) in the field of urban studies. We identify elements we consider inspiring for the study of socio-technical systems, translate them to smaller entities of human-technology interactions and test their usability to analyze how older people in later life integrate digital technologies in their everyday lives. We do so from two distinct vantage points, i.e. empirical contexts: A participatory design project of a neighborhood platform and related privacy issues from the perspective of older tenants, and the introduction of a new automated emergency call system in seniors’ apartments in a serviced senior living facility. We conclude with the suggestion to understand the concept “machine for learning” as a normative notion and a claim to accept the challenge it implies.

@inproceedings{cerna_learning_2020,
title = {Learning for life: {Designing} for sustainability of tech-learning networks of older adults},
abstract = {In this position paper, we take a concept – or parts of it – and run away with it (Mol 2002) to explore its potential to better understand the non/appropriation of technologies by people in later life. We introduce the concept of the city as a machine for learning developed by Colin McFarlane (2011) in the field of urban studies. We identify elements we consider inspiring for the study of socio-technical systems, translate them to smaller entities of human-technology interactions and test their usability to analyze how older people in later life integrate digital technologies in their everyday lives. We do so from two distinct vantage points, i.e. empirical contexts: A participatory design project of a neighborhood platform and related privacy issues from the perspective of older tenants, and the introduction of a new automated emergency call system in seniors’ apartments in a serviced senior living facility. We conclude with the suggestion to understand the concept “machine for learning” as a normative notion and a claim to accept the challenge it implies.},
language = {en},
booktitle = {Proceedings of 18th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}},
publisher = {European Society for Socially Embedded Technologies (EUSSET)},
author = {Cerna, Katerina and Dickel, Martin and Müller, Claudia and Kärnä, Eija and Gallistl, Vera and Kolland, Franz and Reu, Verena},
year = {2020},
keywords = {italg},
pages = {6},
}

Kärnä, E., Aavikko, L., Rohner, R., Gallistl, V., Pihlainen, K., Müller, C., Ehlers, A., Bevilacqua, R., Strano, S., Maranesi, E., Cerna, K., Hengl, L., Kolland, F., Waldenberger, F., Naegele, G., Park, S., Hess, M., Reuter, V., Frewer-Graumann, S. & Korjonen-Kuusipuro, K. (2022)A Multilevel Model of Older Adults’ Appropriation of ICT and Acquisition of Digital Literacy

IN IJERPH, Vol. 19, Pages: 1–14
[BibTeX] [Abstract] [Download PDF]

Digital literacy refers to a set of competencies related to the skilled use of computers and information technology. Low digital skills can be a barrier for older adults’ full participation in a digital society, and COVID-19 has increased this risk of social exclusion. Older adults’ digital inclusion is a complex process that consists of the interplay of structural and individual factors. The ACCESS project unwrapped the complexity of the process and developed an innovative, multilevel model that illustrates how societal, institutional, material and pedagogical aspects shape adults’ appropriation of digital literacy. A holistic model describes factors contributing to older adults’ digital literacy, acknowledging sociocultural contexts, environments, learning settings and instruction practices for learning digital literacy. Instead of seeing older adults’ reasons for learning digital skills purely as individual choice, this model recognizes the interpersonal, institutional and societal aspects that implicitly or explicitly influence older adults’ acquisition of digital literacy. The results offer a tool for stakeholders, the research community, companies, designers and other relevant stakeholders to consider digital skills and the given support. It demands diverse communication between different stakeholders about the things that should be discussed when organizing digital support in digitalized societies.

@article{karna_multilevel_2022,
title = {A {Multilevel} {Model} of {Older} {Adults}’ {Appropriation} of {ICT} and {Acquisition} of {Digital} {Literacy}},
volume = {19},
url = {https://econpapers.repec.org/scripts/redir.pf?u=https%3A%2F%2Fwww.mdpi.com%2F1660-4601%2F19%2F23%2F15714%2Fpdf;h=repec:gam:jijerp:v:19:y:2022:i:23:p:15714-:d:984476},
abstract = {Digital literacy refers to a set of competencies related to the skilled use of computers and information technology. Low digital skills can be a barrier for older adults’ full participation in a digital society, and COVID-19 has increased this risk of social exclusion. Older adults’ digital inclusion is a complex process that consists of the interplay of structural and individual factors. The ACCESS project unwrapped the complexity of the process and developed an innovative, multilevel model that illustrates how societal, institutional, material and pedagogical aspects shape adults’ appropriation of digital literacy. A holistic model describes factors contributing to older adults’ digital literacy, acknowledging sociocultural contexts, environments, learning settings and instruction practices for learning digital literacy. Instead of seeing older adults’ reasons for learning digital skills purely as individual choice, this model recognizes the interpersonal, institutional and societal aspects that implicitly or explicitly influence older adults’ acquisition of digital literacy. The results offer a tool for stakeholders, the research community, companies, designers and other relevant stakeholders to consider digital skills and the given support. It demands diverse communication between different stakeholders about the things that should be discussed when organizing digital support in digitalized societies.},
number = {23},
journal = {IJERPH},
author = {Kärnä, Eija and Aavikko, Lotta and Rohner, Rebekka and Gallistl, Vera and Pihlainen, Kaisa and Müller, Claudia and Ehlers, Anja and Bevilacqua, Roberta and Strano, Stefano and Maranesi, Elvira and Cerna, Katerina and Hengl, Lisa and Kolland, Franz and Waldenberger, Franz and Naegele, Gerd and Park, Sieun and Hess, Moritz and Reuter, Verena and Frewer-Graumann, Susanne and Korjonen-Kuusipuro, Kristiina},
year = {2022},
keywords = {italg},
pages = {1--14},
}

Pihlainen, K., Ehlers, A., Rohner, R., Cerna, K., Kärnä, E., Hess, M., Hengl, L., Aavikko, L., Frewer-Graumann, S., Gallistl, V. & Müller, C. (2022)Older adults’ reasons to participate in digital skills learning: An interdisciplinary, multiple case study from Austria, Finland, and Germany

IN Studies in the Education of Adults doi:10.1080/02660830.2022.2133268
[BibTeX] [Abstract] [Download PDF]

The rapid development of digital technologies and their increasing application in many areas of everyday life challenge all citizens to continuously learn digital skills. This also applies to older adults, among whom digital literacy is on average less well-developed than among younger adults. This article investigates why retired older adults participate in opportunities to learn digital skills. Multiple case design with both qualitative and quantitative methods was used to include the views of older adults from Austria, Finland, and Germany. The results of this interdisciplinary study indicated individual, social and technical reasons for their participation in digital skills training. Practical implications and recommendations for future studies are suggested.

@article{pihlainen_older_2022,
title = {Older adults’ reasons to participate in digital skills learning: {An} interdisciplinary, multiple case study from {Austria}, {Finland}, and {Germany}},
url = {https://www.tandfonline.com/doi/pdf/10.1080/02660830.2022.2133268?needAccess=true},
doi = {https://doi.org/10.1080/02660830.2022.2133268},
abstract = {The rapid development of digital technologies and their increasing application in many areas of everyday life challenge all citizens to continuously learn digital skills. This also applies to older adults, among whom digital literacy is on average less well-developed than among younger adults. This article investigates why retired older adults participate in opportunities to learn digital skills. Multiple case design with both qualitative and quantitative methods was used to include the views of older adults from Austria, Finland, and Germany. The results of this interdisciplinary study indicated individual, social and technical reasons for their participation in digital skills training. Practical implications and recommendations for future studies are suggested.},
journal = {Studies in the Education of Adults},
author = {Pihlainen, Kaisa and Ehlers, Anja and Rohner, Rebekka and Cerna, Katerina and Kärnä, Eija and Hess, Moritz and Hengl, Lisa and Aavikko, Lotta and Frewer-Graumann, Susanne and Gallistl, Vera and Müller, Claudia},
month = oct,
year = {2022},
doi = {10.1080/02660830.2022.2133268},
keywords = {italg},
}

Müller, C. & Struzek, D. (2022)User-Oriented Innovations: On Cooperative Imagination Spaces in R&D Projects to Support Older Adults in Rural Areas with ICT and Sensor Technology

IN Interrogating Datafication: Towards a Praxeology of Data, Vol. 3, Pages: 167–184
[BibTeX] [Download PDF]

@article{muller_user-oriented_2022,
title = {User-{Oriented} {Innovations}: {On} {Cooperative} {Imagination} {Spaces} in {R}\&{D} {Projects} to {Support} {Older} {Adults} in {Rural} {Areas} with {ICT} and {Sensor} {Technology}},
volume = {3},
url = {https://www.transcript-verlag.de/media/pdf/f1/c1/13/oa9783839455616.pdf},
journal = {Interrogating Datafication: Towards a Praxeology of Data},
author = {Müller, Claudia and Struzek, David},
editor = {Burkhard, Marcus and van Geenen, Daniela and Gerlitz, Carolin and Hind, Sam and Kaerlein, Timo and Lämmerhirt, Danny and Volmar, Axel},
year = {2022},
note = {Publisher: transcript Verlag},
keywords = {italg},
pages = {167--184},
}

Müller, C. (2022)Partizipative Technologieentwicklung – nutzerorientierte Innovationen

IN Waldenberger, F., Naegele, G., Matsuda, T. & Kudo, H. (Eds.), Alterung und Pflege als kommunale Aufgabe: Dortmunder Beiträge zur Sozialforschung. Springer VS Wiesbaden doi:10.1007/978-3-658-36844-9_18
[BibTeX] [Download PDF]

@incollection{muller_partizipative_2022,
address = {Wiesbaden},
title = {Partizipative {Technologieentwicklung} – nutzerorientierte {Innovationen}},
url = {https://doi.org/10.1007/978-3-658-36844-9_18},
language = {deutsch},
booktitle = {Alterung und {Pflege} als kommunale {Aufgabe}: {Dortmunder} {Beiträge} zur {Sozialforschung}. {Springer} {VS}},
publisher = {Springer Fachmedien},
author = {Müller, Claudia},
editor = {Waldenberger, Franz and Naegele, Gerd and Matsuda, Tomoo and Kudo, Hiroko},
year = {2022},
doi = {10.1007/978-3-658-36844-9_18},
keywords = {italg},
pages = {293--310},
}

Scheepmaker, L., Aal, T., Kender, K., Vallis, S., Aal, K., Smith, N., Melenhorst, M., Van Twist, A., Veenstra, M., Schuler, D., Müller, C., Wulf, V., Weibert, A., Weibert, A., Weibert, A. & Weibert, A. (2022)Ethical Future Environments: Engaging refugees in Smart City participation

Adjunct Proceedings of the 2022 Nordic Human-Computer Interaction Conference. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 1–5 doi:10.1145/3547522.3547704
[BibTeX] [Abstract] [Download PDF]

Aiming to improve quality of life for their citizens, cities and environments regions are becoming increasingly smarter. Smart City research and practice has put emphasis on the importance of citizen-centric processes, collaborating with citizens and other stakeholders, as well as public values in Smart City projects. Nevertheless, cities and governmental organizations continue to adopt technology-push approaches, marginalized citizens such as refugees are often excluded in (urban) digitalization and decision-making processes. Despite their different and valuable perspectives, collaborating with marginalized citizens is not common practice, as it often requires a different approach than traditional citizen participation techniques. During this workshop, we will discuss with Smart City practitioners and refugees how we could broaden participation to include citizens who are still excluded, using a visual card-based game to discuss topics in the Smart City context that are relevant to participants. The expected outcomes of this workshop are an understanding of opportunities for involving marginalized citizens (in this workshop: refugees) in Smart City projects, different perspectives of stakeholders involved, and the setting up of a learning and caring community in which different stakeholders can share their insights and practices.

@inproceedings{scheepmaker_ethical_2022,
address = {New York, NY, USA},
series = {{NordiCHI} '22},
title = {Ethical {Future} {Environments}: {Engaging} refugees in {Smart} {City} participation},
isbn = {978-1-4503-9448-2},
shorttitle = {Ethical {Future} {Environments}},
url = {https://doi.org/10.1145/3547522.3547704},
doi = {10.1145/3547522.3547704},
abstract = {Aiming to improve quality of life for their citizens, cities and environments regions are becoming increasingly smarter. Smart City research and practice has put emphasis on the importance of citizen-centric processes, collaborating with citizens and other stakeholders, as well as public values in Smart City projects. Nevertheless, cities and governmental organizations continue to adopt technology-push approaches, marginalized citizens such as refugees are often excluded in (urban) digitalization and decision-making processes. Despite their different and valuable perspectives, collaborating with marginalized citizens is not common practice, as it often requires a different approach than traditional citizen participation techniques. During this workshop, we will discuss with Smart City practitioners and refugees how we could broaden participation to include citizens who are still excluded, using a visual card-based game to discuss topics in the Smart City context that are relevant to participants. The expected outcomes of this workshop are an understanding of opportunities for involving marginalized citizens (in this workshop: refugees) in Smart City projects, different perspectives of stakeholders involved, and the setting up of a learning and caring community in which different stakeholders can share their insights and practices.},
urldate = {2022-10-04},
booktitle = {Adjunct {Proceedings} of the 2022 {Nordic} {Human}-{Computer} {Interaction} {Conference}},
publisher = {Association for Computing Machinery},
author = {Scheepmaker, Laura and Aal, Tanja and Kender, Kay and Vallis, Stacy and Aal, Konstantin and Smith, Nancy and Melenhorst, Mark and Van Twist, Anouk and Veenstra, Mettina and Schuler, Douglas and Müller, Claudia and Wulf, Volker and Weibert, Anne and Weibert, Anne and Weibert, Anne and Weibert, Anne},
month = oct,
year = {2022},
keywords = {italg, Smart Cities, HCI, Participatory design, refugees, marginalized people},
pages = {1--5},
}

Müller, C. (2022)Forschen zu und mit kommerziell verfügbaren digitalen Technologien – Überlegungen aus Sicht der Sozioinformatik zu digitalen Praktiken älterer Menschen

IN Zeitschrift für Gerontologie und Geriatrie, Vol. 55, Pages: 397–398 doi:10.1007/s00391-022-02093-9
[BibTeX] [Download PDF]

@article{muller_forschen_2022,
title = {Forschen zu und mit kommerziell verfügbaren digitalen {Technologien} – Überlegungen aus {Sicht} der {Sozioinformatik} zu digitalen {Praktiken} älterer {Menschen}},
volume = {55},
issn = {1435-1269},
url = {https://doi.org/10.1007/s00391-022-02093-9},
doi = {10.1007/s00391-022-02093-9},
language = {de},
number = {5},
urldate = {2022-08-09},
journal = {Zeitschrift für Gerontologie und Geriatrie},
author = {Müller, Claudia},
month = aug,
year = {2022},
keywords = {italg},
pages = {397--398},
}

Kricheldorff, C., Müller, C., Pelizäus, H. & Wahl, H. (2022)Kommerziell verfügbare digitale Technik im Alltag Älterer: ein Forschungsupdate

IN Zeitschrift für Gerontologie und Geriatrie, Vol. 55, Pages: 365–367 doi:10.1007/s00391-022-02091-x
[BibTeX] [Download PDF]

@article{kricheldorff_kommerziell_2022,
title = {Kommerziell verfügbare digitale {Technik} im {Alltag} Älterer: ein {Forschungsupdate}},
volume = {55},
issn = {1435-1269},
shorttitle = {Kommerziell verfügbare digitale {Technik} im {Alltag} Älterer},
url = {https://link.springer.com/content/pdf/10.1007/s00391-022-02091-x.pdf},
doi = {10.1007/s00391-022-02091-x},
language = {de},
number = {5},
urldate = {2022-08-15},
journal = {Zeitschrift für Gerontologie und Geriatrie},
author = {Kricheldorff, Cornelia and Müller, Claudia and Pelizäus, Helga and Wahl, Hans-Werner},
month = aug,
year = {2022},
keywords = {italg},
pages = {365--367},
}

Kricheldorff, C., Müller, C., Pelizäus, H. & Wahl, H. (2022)Special Issue: Kommerziell verfügbare digitale Technik im Alltag Älterer

IN Z Gerontol Geriat, Vol. 55
[BibTeX] [Download PDF]

@article{kricheldorff_special_2022,
title = {Special {Issue}: {Kommerziell} verfügbare digitale {Technik} im {Alltag} Älterer},
volume = {55},
url = {https://link.springer.com/journal/391/volumes-and-issues/55-5},
number = {5},
journal = {Z Gerontol Geriat},
author = {Kricheldorff, Cornelia and Müller, Claudia and Pelizäus, Helga and Wahl, Hans-Werner},
year = {2022},
keywords = {italg},
}

Paluch, R., Müller, C., Garthaus, M., Hülsken-Giesler, M. & Stachura, E. (2022)Meeting report: „Robotische Systeme für die Pflege“. Symposium, 2022 (online)

IN TATuP – Zeitschrift für Technikfolgenabschätzung in Theorie und Praxis, Vol. 31, Pages: 78–79 doi:10.14512/tatup.31.2.78
[BibTeX] [Download PDF]

@article{paluch_meeting_2022,
title = {Meeting report: „{Robotische} {Systeme} für die {Pflege}“. {Symposium}, 2022 (online)},
volume = {31},
copyright = {Copyright (c) 2022},
issn = {2567-8833},
shorttitle = {Meeting report},
url = {https://www.tatup.de/index.php/tatup/article/view/6976},
doi = {10.14512/tatup.31.2.78},
language = {de},
number = {2},
urldate = {2022-07-22},
journal = {TATuP - Zeitschrift für Technikfolgenabschätzung in Theorie und Praxis},
author = {Paluch, Richard and Müller, Claudia and Garthaus, Marcus and Hülsken-Giesler, Manfred and Stachura, Elisabeth},
month = jul,
year = {2022},
note = {Number: 2},
keywords = {italg},
pages = {78--79},
}

Struzek, D., Kirschsieper, D. & Müller, C. (2022)Introduction and adaptation of an urban neighborhood platform for rural areas

doi:10.48340/ecscw2022_p08
[BibTeX] [Abstract] [Download PDF]

Various digital tools can be used to strengthen neighborhoods. This paper reports on a publicly funded participatory cross-sectional project in six German villages. In order to fulfill requirements of the villages, which were identified in citizen workshops together with local stakeholders, a selection procedure was carried out and the decision was made to use an already existing and known neighborhood platform. We demonstrate the challenges posed by the fact that the platform was not actually designed for the specific requirements of rural villages, but for larger cities or urban areas, so that various processes of adaptation and implementation had to be carried out. We reflect trade-offs and negotiations between research-led and community-oriented demands in the introduction and adaptation phase of the neighborhood platform in respect to usage motivations and roles of local stakeholder groups.

@article{struzek_introduction_2022,
title = {Introduction and adaptation of an urban neighborhood platform for rural areas},
issn = {2510-2591},
url = {https://dl.eusset.eu/handle/20.500.12015/4393},
doi = {10.48340/ecscw2022_p08},
abstract = {Various digital tools can be used to strengthen neighborhoods. This paper reports on a publicly funded participatory cross-sectional project in six German villages. In order to fulfill requirements of the villages, which were identified in citizen workshops together with local stakeholders, a selection procedure was carried out and the decision was made to use an already existing and known neighborhood platform. We demonstrate the challenges posed by the fact that the platform was not actually designed for the specific requirements of rural villages, but for larger cities or urban areas, so that various processes of adaptation and implementation had to be carried out. We reflect trade-offs and negotiations between research-led and community-oriented demands in the introduction and adaptation phase of the neighborhood platform in respect to usage motivations and roles of local stakeholder groups.},
language = {en},
urldate = {2022-06-27},
author = {Struzek, David and Kirschsieper, Dennis and Müller, Claudia},
year = {2022},
note = {Accepted: 2022-06-22T04:27:27Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
keywords = {italg},
}

Bittenbinder, S. & Winter, D. (2015)Kontextspezifisches Nutzerfeedback in einer Desktop-Anwendung

IN Diefenbach, S., Henze, N. & Pielot, M. (Hrsg.) Berlin: De Gruyter Oldenbourg, Vol. Mensch und Computer 2015 – Proceedings, Pages: 327–330
[BibTeX] [Abstract] [Download PDF]

Um Softwareanwendungen mit hoher Usability und ausgezeichneter User Experience zu schaffen, müssen Produktentwickler ihre Nutzer kennen. Häufig sind jedoch Nutzer und Produktentwickler räumlich weit auseinander gelegen und so fällt es ihnen schwer, die Nutzer kennen zu lernen und mit Ihnen in Dialog zu treten. Eine Möglichkeit, raum- und zeitunabhängig zu kommunizieren, sind Feedbackkanäle innerhalb der Softwareanwendung, bei denen Nutzer im Kontext der Nutzung Kontakt zum Hersteller aufnehmen können. Während solche Feedbackmöglichkeiten bei Webanwendungen weit verbreitet sind, fehlen diese meist in Desktop-Anwendungen. Doch wie kann ein bidirektionaler Feedbackkanal in Desktop-Anwendungen aufgebaut und wie kann gezielt Feedback zu bekannten Problemstellen vom Anwender eingefordert werden?

@article{bittenbinder_kontextspezifisches_2015,
series = {Mensch und {Computer} 2015 – {Proceedings}},
title = {Kontextspezifisches {Nutzerfeedback} in einer {Desktop}-{Anwendung}},
volume = {Mensch und Computer 2015 – Proceedings},
url = {http://dl.gi.de/handle/20.500.12116/7908},
abstract = {Um Softwareanwendungen mit hoher Usability und ausgezeichneter User Experience zu schaffen, müssen Produktentwickler ihre Nutzer kennen. Häufig sind jedoch Nutzer und Produktentwickler räumlich weit auseinander gelegen und so fällt es ihnen schwer, die Nutzer kennen zu lernen und mit Ihnen in Dialog zu treten. Eine Möglichkeit, raum- und zeitunabhängig zu kommunizieren, sind Feedbackkanäle innerhalb der Softwareanwendung, bei denen Nutzer im Kontext der Nutzung Kontakt zum Hersteller aufnehmen können. Während solche Feedbackmöglichkeiten bei Webanwendungen weit verbreitet sind, fehlen diese meist in Desktop-Anwendungen. Doch wie kann ein bidirektionaler Feedbackkanal in Desktop-Anwendungen aufgebaut und wie kann gezielt Feedback zu bekannten Problemstellen vom Anwender eingefordert werden?},
language = {en},
urldate = {2021-04-16},
journal = {Diefenbach, S., Henze, N. \& Pielot, M. (Hrsg.) Berlin: De Gruyter Oldenbourg},
author = {Bittenbinder, Sven and Winter, Dominique},
year = {2015},
note = {Accepted: 2017-11-22T15:02:33Z},
keywords = {italg},
pages = {327--330},
}

Müller, C., Hornung, D., Hamm, T. & Wulf, V. (2015)Practice – based Design of a Neighborhood Portal : Focusing on Elderly Tenants in a City Quarter Living Lab

IN Proceedings of the International Conference on Human Factors in Computing Systems (CHI), Pages: 2295–2304 doi:10.1145/2702123.2702449
[BibTeX] [Abstract] [Download PDF]

This paper contributes to the current discourse on practicebased research in HCI paying particular attention to the overall temporal and situational conditions which frame an R&D project. We present a Living Lab study situated in an arbitrary neighborhood of a German city which develops ICT support to foster informal help and social interaction with a special, but not exclusive, focus on elderly tenants. We demonstrate that practice-based, long-term research in a city quarter goes beyond those challenges already described in the current Living Lab and PD literature. The long-term study’s positioning in a real-world context is contoured not only by a high diversity of stakeholders and their individual interests and motivation for participation but also by their individual skill sets and learning needs. These distinct and often contradictive perspectives have to be permanently counterbalanced. Thus attention has to be focused on how related strategies and decisions impact on the design of the project as well as on the final ICT product. To enable all tenants, irrespective of age and technical skill, to participate in a long-term ICT-based community development project, we applied the format of ‘experience-based PD workshops‘ to foster confidence in ICT usage and encourage the competency of the elderly and non-tech-savvy tenants.

@article{muller_practice_2015,
title = {Practice - based {Design} of a {Neighborhood} {Portal} : {Focusing} on {Elderly} {Tenants} in a {City} {Quarter} {Living} {Lab}},
url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2022/02/2702123.2702449.pdf},
doi = {10.1145/2702123.2702449},
abstract = {This paper contributes to the current discourse on practicebased research in HCI paying particular attention to the overall temporal and situational conditions which frame an R\&D project. We present a Living Lab study situated in an arbitrary neighborhood of a German city which develops ICT support to foster informal help and social interaction with a special, but not exclusive, focus on elderly tenants. We demonstrate that practice-based, long-term research in a city quarter goes beyond those challenges already described in the current Living Lab and PD literature. The long-term study's positioning in a real-world context is contoured not only by a high diversity of stakeholders and their individual interests and motivation for participation but also by their individual skill sets and learning needs. These distinct and often contradictive perspectives have to be permanently counterbalanced. Thus attention has to be focused on how related strategies and decisions impact on the design of the project as well as on the final ICT product. To enable all tenants, irrespective of age and technical skill, to participate in a long-term ICT-based community development project, we applied the format of ‘experience-based PD workshops' to foster confidence in ICT usage and encourage the competency of the elderly and non-tech-savvy tenants.},
journal = {Proceedings of the International Conference on Human Factors in Computing Systems (CHI)},
author = {Müller, Claudia and Hornung, Dominik and Hamm, Theodor and Wulf, Volker},
year = {2015},
keywords = {italg, a-paper, methodology, design, Living Lab, practice, action research, city quarter, elderly people, participatory},
pages = {2295--2304},
annote = {ISBN: 9781450331456},
}

Bittenbinder, S., de Carvalho, A. F. P., Müller, C. & Wulf, V. (2021)‘Caring for Inclusivity – Accessibility as a Determinant Factor for Benefiting from Social Services both in Analogue and Digital Spaces’

IN SIEGEN:SOZIAL, (1-2/2021), Pages: 70–81
[BibTeX] [Download PDF]

@article{bittenbinder_caring_2021,
title = {‘{Caring} for {Inclusivity} - {Accessibility} as a {Determinant} {Factor} for {Benefiting} from {Social} {Services} both in {Analogue} and {Digital} {Spaces}’},
url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2022/01/siso_1-2_2021_web-Caring-for-Inclusivity-Bittenbinder-et-al..pdf},
journal = {SIEGEN:SOZIAL, (1-2/2021)},
author = {Bittenbinder, Sven and Carvalho, Aparecido Fabiano Pinatti de and Müller, Claudia and Wulf, Volker},
year = {2021},
keywords = {italg},
pages = {70--81},
}

Müller, C. (2019)Keynote «Ältere Menschen und Digitalisierung».

Ludwigshafen
[BibTeX]

@inproceedings{muller_keynote_2019,
address = {Ludwigshafen},
title = {Keynote «Ältere {Menschen} und {Digitalisierung}».},
author = {Müller, Claudia},
year = {2019},
keywords = {italg},
}

Struzek, D. & Mueller, C. (2021)Introduction of a platform for fostering social participation and engagement in rural areas

Gemeinsame Fachtagung der DGGG: „(Neue) Lebensformen im Alter“. doi:10.13140/RG.2.2.32157.23526
[BibTeX] [Abstract]

Rural areas are struggling with ever greater challenges. Young people are leaving, social spaces are disappearing, and public infrastructure is poor or lacking. Various technical communication channels are already being used to provide support. This has led to information overload and a lack of trust in new technologies, especially among the older population. In order to support 6 villages in mutual communication, we used the well-known neighborhood platform „nebenan.de,“ which was developed for urban areas, as part of the 3-year research project Digital Village Center (Digi.DoM), which focused on developing digitization strategies for rural areas. Older residents in particular should have a way to get help from others, post questions about technology, requests or offers for sale, and requests for rides, even across villages. Participatory approaches were used to identify requirements for the platform for rural areas. Appropriation of the platform took place in 6 technology workshops held in three villages. Although residents of all ages were welcome, only residents between the ages of 60 and 85 attended. The workshops helped us capture related needs of older users. To encourage interaction, a common group was created on the platform, accessible to all registered villagers from all villages. The meetings showed how hesitant the older users of the platform were and for the most part only surveyed the association work. In addition, the villages wished to have their own groups, to which other villages did not have access. Another problem was the lack of trust building, which was reflected in the fact that workshop participation decreased and participants were skeptical even about a list of participants. Significant, at the same time, was the village history, which was even seen as a reason for using the platform. Using the introduction process of nebenan.de as an example, the contribution reflects on a basic conflict of community technologies for the target group of older adults who have little experience with such applications. On the one hand, such community technologies only work if a sufficiently large mass of users participates („critical mass“). On the other hand, this is countered by worries of „non-users“ who are concerned with questions of security, privacy related to community processes, they are used to in their small village life. The poster shows how socially acceptable solutions were sought with the older people in negotiation processes.

@inproceedings{struzek_introduction_2021,
title = {Introduction of a platform for fostering social participation and engagement in rural areas},
doi = {10.13140/RG.2.2.32157.23526},
abstract = {Rural areas are struggling with ever greater challenges. Young people are leaving, social spaces are disappearing, and public infrastructure is poor or lacking. Various technical communication channels are already being used to provide support. This has led to information overload and a lack of trust in new technologies, especially among the older population. In order to support 6 villages in mutual communication, we used the well-known neighborhood platform "nebenan.de," which was developed for urban areas, as part of the 3-year research project Digital Village Center (Digi.DoM), which focused on developing digitization strategies for rural areas. Older residents in particular should have a way to get help from others, post questions about technology, requests or offers for sale, and requests for rides, even across villages. Participatory approaches were used to identify requirements for the platform for rural areas. Appropriation of the platform took place in 6 technology workshops held in three villages. Although residents of all ages were welcome, only residents between the ages of 60 and 85 attended. The workshops helped us capture related needs of older users. To encourage interaction, a common group was created on the platform, accessible to all registered villagers from all villages. The meetings showed how hesitant the older users of the platform were and for the most part only surveyed the association work. In addition, the villages wished to have their own groups, to which other villages did not have access. Another problem was the lack of trust building, which was reflected in the fact that workshop participation decreased and participants were skeptical even about a list of participants. Significant, at the same time, was the village history, which was even seen as a reason for using the platform. Using the introduction process of nebenan.de as an example, the contribution reflects on a basic conflict of community technologies for the target group of older adults who have little experience with such applications. On the one hand, such community technologies only work if a sufficiently large mass of users participates ("critical mass"). On the other hand, this is countered by worries of "non-users" who are concerned with questions of security, privacy related to community processes, they are used to in their small village life. The poster shows how socially acceptable solutions were sought with the older people in negotiation processes.},
booktitle = {Gemeinsame {Fachtagung} der {DGGG}: „({Neue}) {Lebensformen} im {Alter}“},
author = {Struzek, David and Mueller, Claudia},
month = sep,
year = {2021},
keywords = {italg},
}

Struzek, D., Butorac, J. & Mueller, C. (2021)Designing for older dancers – implications for design of IT which supports joy of movement in urban spaces

Gemeinsame Fachtagung der DGGG: „(Neue) Lebensformen im Alter“. doi:10.13140/RG.2.2.25446.34882
[BibTeX] [Abstract]

The current global pandemic caused by COVID-19 has turned many people’s daily lives upside down. The scale of the crisis forced countries to take increasingly drastic measures, from initial hygiene and protection measures to a complete lockdown of public and private life. To this end, public places were closed off, large events were banned for the time being, and public offerings and activities that lead to gatherings of people were not permitted. Older adults, as a particularly vulnerable group, suffer from the physical distancing measures when they have to reduce social activities. To bridge the physical distance problem, videoconferencing and live streaming solutions have gained popularity. The poster demonstrates research activities from the BMBF-funded “Active City Innovation” research project, exploring how dance and movement in public spaces can be supported by socio-technical systems with a special focus on older citizens. As part of the requirements analysis process, interviews and participant observations have been conducted with older dancers between 65 and 95 years in Siegen. The dance group had been meeting regularly to dance together for several years. Due to the COVID-19 restrictions, they had to cancel all joint dance activities on site. With the qualitative research approach, we aim to understand the motivations of the older dancers as well as their trainers and extrapolate implications for potential technical assistance from the findings. The results indicate that dancing, especially among older adults, is not comparable to other physical activities and that personal exchange and a sense of community are the main reasons for participation at the dance class. Digital solutions such as live streaming solutions are hardly seen as an alternative to exercise and tend to be rejected, since technical systems are not associated with leisure time and, above all, cannot convey the human feeling of the joint activity. The results also show that dancing or moving in a group provides support and structure in the living environment and is seen as a movement option especially by women, while men prefer other sportive activities, such as riding a bicycle. Our results may assist researchers and developers in implementing conferencing and live streaming systems to support physical activity promotion in older adults, and most importantly, raise awareness of social participation and sense of community as key motivators for using such systems.

@inproceedings{struzek_designing_2021-1,
title = {Designing for older dancers – implications for design of {IT} which supports joy of movement in urban spaces},
doi = {10.13140/RG.2.2.25446.34882},
abstract = {The current global pandemic caused by COVID-19 has turned many people's daily lives upside down. The scale of the crisis forced countries to take increasingly drastic measures, from initial hygiene and protection measures to a complete lockdown of public and private life. To this end, public places were closed off, large events were banned for the time being, and public offerings and activities that lead to gatherings of people were not permitted. Older adults, as a particularly vulnerable group, suffer from the physical distancing measures when they have to reduce social activities. To bridge the physical distance problem, videoconferencing and live streaming solutions have gained popularity. The poster demonstrates research activities from the BMBF-funded “Active City Innovation” research project, exploring how dance and movement in public spaces can be supported by socio-technical systems with a special focus on older citizens. As part of the requirements analysis process, interviews and participant observations have been conducted with older dancers between 65 and 95 years in Siegen. The dance group had been meeting regularly to dance together for several years. Due to the COVID-19 restrictions, they had to cancel all joint dance activities on site. With the qualitative research approach, we aim to understand the motivations of the older dancers as well as their trainers and extrapolate implications for potential technical assistance from the findings. The results indicate that dancing, especially among older adults, is not comparable to other physical activities and that personal exchange and a sense of community are the main reasons for participation at the dance class. Digital solutions such as live streaming solutions are hardly seen as an alternative to exercise and tend to be rejected, since technical systems are not associated with leisure time and, above all, cannot convey the human feeling of the joint activity. The results also show that dancing or moving in a group provides support and structure in the living environment and is seen as a movement option especially by women, while men prefer other sportive activities, such as riding a bicycle. Our results may assist researchers and developers in implementing conferencing and live streaming systems to support physical activity promotion in older adults, and most importantly, raise awareness of social participation and sense of community as key motivators for using such systems.},
booktitle = {Gemeinsame {Fachtagung} der {DGGG}: „({Neue}) {Lebensformen} im {Alter}“},
author = {Struzek, David and Butorac, Jana and Mueller, Claudia},
month = sep,
year = {2021},
keywords = {italg},
}

Paluch, R. & Müller, C. (2022)‘That’s Something for Children’: An Ethnographic Study of Attitudes and Practices of Care Attendants and Nursing Home Residents Towards Robotic Pets

IN Proceedings of the ACM on Human-Computer Interaction (P-ACM), Vol. 6, Pages: 1–35 doi:https://doi.org/10.1145/3492850
[BibTeX]

@article{paluch_thats_2022,
series = {{GROUP}},
title = {‘{That}’s {Something} for {Children}’: {An} {Ethnographic} {Study} of {Attitudes} and {Practices} of {Care} {Attendants} and {Nursing} {Home} {Residents} {Towards} {Robotic} {Pets}},
volume = {6},
doi = {https://doi.org/10.1145/3492850},
number = {Article No.: 31},
journal = {Proceedings of the ACM on Human-Computer Interaction (P-ACM)},
author = {Paluch, Richard and Müller, Claudia},
month = jan,
year = {2022},
keywords = {italg},
pages = {1--35},
}

Simone, C., Wagner, I., Müller, C., Weibert, A. & Wulf, V. (2022)Future-Proofing: Making Practice-Based IT Design Sustainable

, Publisher: Oxford University Press
[BibTeX] [Abstract]

Future-Proofing addresses the problems of sustainability in IT research projects. It provides a conceptual framework which allows readers to better understand sustainability issues, make them aware of the challenges around effective sustainability, and provide tangible suggestions for researchers to put into action.

@book{simone_future-proofing_2022,
title = {Future-{Proofing}: {Making} {Practice}-{Based} {IT} {Design} {Sustainable}},
isbn = {978-0-19-886250-5},
shorttitle = {Future-{Proofing}},
abstract = {Future-Proofing addresses the problems of sustainability in IT research projects. It provides a conceptual framework which allows readers to better understand sustainability issues, make them aware of the challenges around effective sustainability, and provide tangible suggestions for researchers to put into action.},
language = {en},
publisher = {Oxford University Press},
author = {Simone, Carla and Wagner, Ina and Müller, Claudia and Weibert, Anne and Wulf, Volker},
month = jan,
year = {2022},
note = {Google-Books-ID: Hn1ZEAAAQBAJ},
keywords = {italg},
}

Cerna, K., Müller, C., Randall, D. & Hunker, M. (2022)Situated Scaffolding for Sustainable Participatory Design: Learning Online with Older Adults

IN Proceedings of the ACM on Human-Computer Interaction, Vol. 6, Pages: 1–25 doi:10.1145/3492831
[BibTeX] [Abstract] [Download PDF]

An extensive literature on participatory design with older adults has, thus far, little to say about the support older adults need when involved in online activities. Our research suggests that to empower older adults in participatory design, scaffolding work has to be done. Scaffolding interactions – creating temporary instructional support to help the learning of participants – is a common approach in participatory design. Yet, when applied in online participatory design with older adults, the traditional understanding of the concept does not match the way older adults‘ learn. Hence, we argue for a new understanding of this term, which we call situated scaffolding. We illustrate our argument with a case where older adults collaborate online as part of a participatory design project. We unpack the different dimensions of situated scaffolding and discuss how this novel understanding can be used to further inform sustainable participatory design for and with older adults.

@article{cerna_situated_2022,
title = {Situated {Scaffolding} for {Sustainable} {Participatory} {Design}: {Learning} {Online} with {Older} {Adults}},
volume = {6},
shorttitle = {Situated {Scaffolding} for {Sustainable} {Participatory} {Design}},
url = {https://doi.org/10.1145/3492831},
doi = {10.1145/3492831},
abstract = {An extensive literature on participatory design with older adults has, thus far, little to say about the support older adults need when involved in online activities. Our research suggests that to empower older adults in participatory design, scaffolding work has to be done. Scaffolding interactions - creating temporary instructional support to help the learning of participants - is a common approach in participatory design. Yet, when applied in online participatory design with older adults, the traditional understanding of the concept does not match the way older adults' learn. Hence, we argue for a new understanding of this term, which we call situated scaffolding. We illustrate our argument with a case where older adults collaborate online as part of a participatory design project. We unpack the different dimensions of situated scaffolding and discuss how this novel understanding can be used to further inform sustainable participatory design for and with older adults.},
number = {Article No.: 12},
urldate = {2022-01-18},
journal = {Proceedings of the ACM on Human-Computer Interaction},
author = {Cerna, Katerina and Müller, Claudia and Randall, Dave and Hunker, Martin},
month = jan,
year = {2022},
keywords = {italg, learning, older adults, scaffolding, participatory design online},
pages = {1--25},
}

Bevilacqua, R., Strano, S., Di Rosa, M., Giammarchi, C., Cerna, K. K., Mueller, C. & Maranesi, E. (2021)eHealth Literacy: From Theory to Clinical Application for Digital Health Improvement. Results from the ACCESS Training Experience

IN International Journal of Environmental Research and Public Health, Vol. 18, Pages: 11800 doi:10.3390/ijerph182211800
[BibTeX] [Abstract]

Skills, knowledge, and awareness of digital and technological tools are essential to improve the state of well-being and health of older adults and also to mitigate the condition of social isolation in the aging process. For this reason, it is necessary to implement a social learning of electronic/digital tools for health of older people to support the achievement of eHealth and digital competences. The paper reports the results of an Italian innovative eHealth training for the European project ACCESS. The training has been based on blended didactical and interactive educational techniques, aimed at collecting as many points of view as possible from older adults. A total of 58 older adults were recruited to attend a four-week training program, which included five modules. The results showed a statistical significant difference between the eHealth Literacy Scale (eHEALS) mean value before and after the course. A significant negative correlation was found between eHEALS and positive/total Survey of Technology Use (SOTU), suggesting an inverse relationship between positive/total SOTU and eHEALS. There is a strong positive and statistically significant relationship between satisfaction with the training and eHEALS. The results indicate that the intervention increased the digital competences of participants connected to health.

@article{bevilacqua_ehealth_2021,
title = {{eHealth} {Literacy}: {From} {Theory} to {Clinical} {Application} for {Digital} {Health} {Improvement}. {Results} from the {ACCESS} {Training} {Experience}},
volume = {18},
issn = {1660-4601},
shorttitle = {{eHealth} {Literacy}},
doi = {10.3390/ijerph182211800},
abstract = {Skills, knowledge, and awareness of digital and technological tools are essential to improve the state of well-being and health of older adults and also to mitigate the condition of social isolation in the aging process. For this reason, it is necessary to implement a social learning of electronic/digital tools for health of older people to support the achievement of eHealth and digital competences. The paper reports the results of an Italian innovative eHealth training for the European project ACCESS. The training has been based on blended didactical and interactive educational techniques, aimed at collecting as many points of view as possible from older adults. A total of 58 older adults were recruited to attend a four-week training program, which included five modules. The results showed a statistical significant difference between the eHealth Literacy Scale (eHEALS) mean value before and after the course. A significant negative correlation was found between eHEALS and positive/total Survey of Technology Use (SOTU), suggesting an inverse relationship between positive/total SOTU and eHEALS. There is a strong positive and statistically significant relationship between satisfaction with the training and eHEALS. The results indicate that the intervention increased the digital competences of participants connected to health.},
language = {eng},
number = {22},
journal = {International Journal of Environmental Research and Public Health},
author = {Bevilacqua, Roberta and Strano, Stefano and Di Rosa, Mirko and Giammarchi, Cinzia and Cerna, Katerina Katka and Mueller, Claudia and Maranesi, Elvira},
month = nov,
year = {2021},
pmid = {34831555},
pmcid = {PMC8618977},
keywords = {italg, older adults, Humans, Aged, digital inclusion, eHealth literacy, Health Literacy, Internet, lifelong learning, Personal Satisfaction, Reproducibility of Results, Surveys and Questionnaires, Telemedicine, training},
pages = {11800},
}

Cerna, K. & Müller, C. (2021)Fostering digital literacy through a mobile demo-kit development: Co-designing didactic prototypes with older adults

Adjunct Publication of the 23rd International Conference on Mobile Human-Computer Interaction. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 1–6
[BibTeX] [Abstract] [Download PDF]

Developing toolkits as a support of participatory design is a common approach when designing with and for older adults. The key aspect in designing digital tools is digital literacy of the participants and how to sustain it during the project but also after its end. Yet, not enough attention has been paid to how to use such toolkits to make PD projects results sustainable. To address this issue, we are developing a mobile demo-kit, a set of didactic prototypes, which aims to foster older participants’ digital literacy and hence make findings sustainable. We illustrate it on a practice-based study, during which we conducted participatory observation, a series of interviews and organized a series of participatory workshops online with older adults. Our preliminary findings contribute to discussion on making PD with and for older adults sustainable by focusing on what older adults can learn during the PD, how to support this process but also how to communicate the findings further on.

@inproceedings{cerna_fostering_2021,
address = {New York, NY, USA},
title = {Fostering digital literacy through a mobile demo-kit development: {Co}-designing didactic prototypes with older adults},
isbn = {978-1-4503-8329-5},
shorttitle = {Fostering digital literacy through a mobile demo-kit development},
url = {https://doi.org/10.1145/3447527.3474849},
abstract = {Developing toolkits as a support of participatory design is a common approach when designing with and for older adults. The key aspect in designing digital tools is digital literacy of the participants and how to sustain it during the project but also after its end. Yet, not enough attention has been paid to how to use such toolkits to make PD projects results sustainable. To address this issue, we are developing a mobile demo-kit, a set of didactic prototypes, which aims to foster older participants’ digital literacy and hence make findings sustainable. We illustrate it on a practice-based study, during which we conducted participatory observation, a series of interviews and organized a series of participatory workshops online with older adults. Our preliminary findings contribute to discussion on making PD with and for older adults sustainable by focusing on what older adults can learn during the PD, how to support this process but also how to communicate the findings further on.},
urldate = {2022-01-13},
booktitle = {Adjunct {Publication} of the 23rd {International} {Conference} on {Mobile} {Human}-{Computer} {Interaction}},
publisher = {Association for Computing Machinery},
author = {Cerna, Katerina and Müller, Claudia},
month = sep,
year = {2021},
keywords = {italg, Participatory design, Learning, Older adults, Didactic prototypes, Mobile demo-kit},
pages = {1--6},
}

Ackerman, M., Maedche, A., Mueller, C., Schwabe, G. & Wulf, V. (2021)Call for Papers, Issue 3/2023

IN Business & Information Systems Engineering doi:10.1007/s12599-021-00699-8
[BibTeX] [Download PDF]

@article{ackerman_call_2021,
title = {Call for {Papers}, {Issue} 3/2023},
issn = {1867-0202},
url = {https://doi.org/10.1007/s12599-021-00699-8},
doi = {10.1007/s12599-021-00699-8},
language = {en},
urldate = {2021-06-14},
journal = {Business \& Information Systems Engineering},
author = {Ackerman, Mark and Maedche, Alexander and Mueller, Claudia and Schwabe, Gerhard and Wulf, Volker},
month = jun,
year = {2021},
keywords = {italg},
}

Cerna, K. & Müller, C. (2020)From Design Space to Learning Place: Conceptualization for Meta Design Space for and with Older Adults

IN International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Vol. 17, Pages: 38–47
[BibTeX] [Download PDF]

@article{cerna_design_2020,
title = {From {Design} {Space} to {Learning} {Place}: {Conceptualization} for {Meta} {Design} {Space} for and with {Older} {Adults}},
volume = {17},
url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf},
number = {2},
journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)},
author = {Cerna, Katerina and Müller, Claudia},
year = {2020},
keywords = {italg},
pages = {38--47},
}

Cerna, K. & Müller, C. (2020)Learning for Life: A Workshop Report

IN International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Vol. 17, Pages: 5–9
[BibTeX] [Download PDF]

@article{cerna_learning_2020-1,
title = {Learning for {Life}: {A} {Workshop} {Report}},
volume = {17},
url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf},
number = {2},
journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)},
author = {Cerna, Katerina and Müller, Claudia},
year = {2020},
keywords = {italg},
pages = {5--9},
}

Kaspar, H. & Müller, C. (2020)Socio-technical systems as “machines for learning”

IN International Reports on Socio-Informatics (ed. Volkmar Pipek & Markus Rohde), Vol. 17, Pages: 10–19
[BibTeX] [Download PDF]

@article{kaspar_socio-technical_2020,
title = {Socio-technical systems as “machines for learning”},
volume = {17},
url = {https://www.iisi.de/wp-content/uploads/2021/05/IRSIV17I2.pdf},
number = {2},
journal = {International Reports on Socio-Informatics (ed. Volkmar Pipek \& Markus Rohde)},
author = {Kaspar, Heidi and Müller, Claudia},
year = {2020},
keywords = {italg},
pages = {10--19},
}

Bittenbinder, S., Pinatti de Carvalho, A. F., Krapp, E., Müller, C. & Wulf, V. (2021)Planning for Inclusive Design Workshops: Fostering Collaboration between People with and without Visual Impairment

Proceedings of 19th European Conference on Computer-Supported Cooperative Work., Publisher: European Society for Socially Embedded Technologies (EUSSET) doi:10.18420/ecscw2021_ep27
[BibTeX] [Abstract] [Download PDF]

Carrying out successful design workshops can be a challenging task. This can turn even more difficult, if one attempts to engage in more inclusive design workshops, where a broad range of user profiles are covered. If some of these profiles refer to people with impairments, things can get even more complicated. Furthermore, there are also associated challenges when trying to carry out something that is usually implemented as a face-to-face activity in an online format. This exploratory paper introduces a discussion on a few lessons learned from organising design workshops including both people with and without visual impairments. It also outlines our response to the situation created by the COVID-19 pandemic, which prevented us to engage in face-to-face design workshops. Based on feedback received from participants of a first in-person design workshop organised within one of our projects and on informal interviews carried out mainly over the phone to discuss ways to enhance the collaboration between people with and without visual impairments during such activities, we go on to introduce some relevant aspects that should be taken into consideration when planning inclusive design workshops. This is a preliminary contribution, meant to raise discussions on technology-mediated inclusive participatory design initiatives to further inform the development of a solid methodological contribution to CSCW.

@inproceedings{bittenbinder_planning_2021,
title = {Planning for {Inclusive} {Design} {Workshops}: {Fostering} {Collaboration} between {People} with and without {Visual} {Impairment}},
shorttitle = {Planning for {Inclusive} {Design} {Workshops}},
url = {https://dl.eusset.eu/handle/20.500.12015/4158},
doi = {10.18420/ecscw2021_ep27},
abstract = {Carrying out successful design workshops can be a challenging task. This can turn even more difficult, if one attempts to engage in more inclusive design workshops, where a broad range of user profiles are covered. If some of these profiles refer to people with impairments, things can get even more complicated. Furthermore, there are also associated challenges when trying to carry out something that is usually implemented as a face-to-face activity in an online format. This exploratory paper introduces a discussion on a few lessons learned from organising design workshops including both people with and without visual impairments. It also outlines our response to the situation created by the COVID-19 pandemic, which prevented us to engage in face-to-face design workshops. Based on feedback received from participants of a first in-person design workshop organised within one of our projects and on informal interviews carried out mainly over the phone to discuss ways to enhance the collaboration between people with and without visual impairments during such activities, we go on to introduce some relevant aspects that should be taken into consideration when planning inclusive design workshops. This is a preliminary contribution, meant to raise discussions on technology-mediated inclusive participatory design initiatives to further inform the development of a solid methodological contribution to CSCW.},
language = {en},
urldate = {2021-05-25},
booktitle = {Proceedings of 19th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}},
publisher = {European Society for Socially Embedded Technologies (EUSSET)},
author = {Bittenbinder, Sven and Pinatti de Carvalho, Aparecido Fabiano and Krapp, Eva and Müller, Claudia and Wulf, Volker},
year = {2021},
note = {Accepted: 2021-05-18T10:05:02Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
keywords = {italg},
}

Cerna, K. & Müller, C. (2021)Making online participatory design work: Understanding the digital ecologies of older adults

Participatory design (PD) is a meaningful approach to involve older adults into design; however, currently we lack understanding how to do such work online. In our paper, we report from a study where we organized 19 PD workshops online with older adults. We argue that to do so in a meaningful way, a mutually shaped understanding of older adults’ digital ecologies is at the core of organizing such PD processes. We present an empirical account of how digital ecologies of our older participants have become an issue to tackle in the online PD workshops. Further, we provide a solution, a mapping technique, and report from our efforts to evaluate it, that should help to overcome the situation when digital ecologies become a problem in PD online.

@inproceedings{cerna_making_2021,
title = {Making online participatory design work: {Understanding} the digital ecologies of older adults},
shorttitle = {Making online participatory design work},
url = {https://dl.eusset.eu/handle/20.500.12015/4161},
doi = {10.18420/ecscw2021_n22},
abstract = {Participatory design (PD) is a meaningful approach to involve older adults into design; however, currently we lack understanding how to do such work online. In our paper, we report from a study where we organized 19 PD workshops online with older adults. We argue that to do so in a meaningful way, a mutually shaped understanding of older adults’ digital ecologies is at the core of organizing such PD processes. We present an empirical account of how digital ecologies of our older participants have become an issue to tackle in the online PD workshops. Further, we provide a solution, a mapping technique, and report from our efforts to evaluate it, that should help to overcome the situation when digital ecologies become a problem in PD online.},
language = {en},
urldate = {2021-05-25},
booktitle = {Proceedings of 19th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}},
publisher = {European Society for Socially Embedded Technologies (EUSSET)},
author = {Cerna, Katerina and Müller, Claudia},
year = {2021},
note = {Accepted: 2021-05-18T10:05:04Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
keywords = {italg},
}

Pinatti de Carvalho, A. F., Bittenbinder, S., Müller, C., David, N., Hansen, B. & Wulf, V. (2020)Fostering Accessibility at the Workplace through Community-based Participatory Research

IN European Society for Socially Embedded Technologies (EUSSET), Vol. 4, no. 2, Pages: 13 doi:10.18420/ecscw2020_ws07
[BibTeX] [Abstract] [Download PDF]

This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.

@article{pinatti_de_carvalho_fostering_2020,
series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}},
title = {Fostering {Accessibility} at the {Workplace} through {Community}-based {Participatory} {Research}},
volume = {4, no. 2},
issn = {2510-2591},
url = {https://dl.eusset.eu/handle/20.500.12015/4065},
doi = {10.18420/ecscw2020_ws07},
abstract = {This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.},
language = {en},
urldate = {2021-04-16},
journal = {European Society for Socially Embedded Technologies (EUSSET)},
author = {Pinatti de Carvalho, Aparecido Fabiano and Bittenbinder, Sven and Müller, Claudia and David, Nadia and Hansen, Bente and Wulf, Volker},
year = {2020},
note = {Accepted: 2020-06-15T07:28:13Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
keywords = {italg},
pages = {13},
}

Kurz, D., Grzegorzek, M., Müller, C. & Struzek, D. (2020)Selbstbestimmt im Alter mit neuer Technik Voneinander lernen im Forschungsprojekt Cognitive Village Vernetztes Dorf

IN Forschungskolleg Siegen (Hrsg.), Vol. 1, Pages: 15
[BibTeX] [Download PDF]

@article{kurz_selbstbestimmt_2020,
title = {Selbstbestimmt im {Alter} mit neuer {Technik} {Voneinander} lernen im {Forschungsprojekt} {Cognitive} {Village} {Vernetztes} {Dorf}},
volume = {1},
issn = {ISBN: 978-3-9818314-4-3},
url = {http://www.fokos.de/wissenplus},
language = {deutsch},
journal = {Forschungskolleg Siegen (Hrsg.)},
author = {Kurz, Dana and Grzegorzek, Marcin and Müller, Claudia and Struzek, David},
year = {2020},
keywords = {italg},
pages = {15},
}

Cerna, K., Dickel, M., Müller, C., Kärnä, E., Gallistl, V., Kolland, F., Reuter, V., Naegele, G., Bevilacqua, R., Kaspar, H. & Otto, U. (2020)Learning for life: Designing for sustainability of tech-learning networks of older adults

IN European Society for Socially Embedded Technologies (EUSSET), Vol. vol. 4, no. 2, Pages: 12 doi:10.18420/ecscw2020_ws04
[BibTeX] [Abstract] [Download PDF]

In today’s complex society we need to learn on a daily basis during our whole life, especially when it comes to new digital tools on which our lives are increasingly more dependent. However, the way digital tools are designed is not well adjusted to learning how to use these tools in the later part of life. As a result, many older adults struggle with the integration of digital tools into their daily lives. Recently, older adults started to be involved in design through sustainable participatory approaches. However, this group is very heterogeneous and characterised by varied needs that have to be addressed with a fitting approach that is currently missing in E/CSCW and participatory design. In this workshop we therefore want to bring together researchers from different disciplines to develop new approaches that will help us to design for sustainable tech-learning networks of older adults. ECSCW and related participatory design approaches have a long history of collaboration with different disciplines. Our workshop hence addresses the issues of how we can better understand supporting learning for life of tech-communities of older adults from an interdisciplinary perspective in the context of sustainable participatory design. The workshop participants will therefore have an opportunity to learn about the challenges and opportunities related to learning for life of tech-communities of older adults in the context of sustainable participatory design as well as to reflect over their own disciplinary position in relation to this topic.

@article{cerna_learning_2020-2,
series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}},
title = {Learning for life: {Designing} for sustainability of tech-learning networks of older adults},
volume = {vol. 4, no. 2},
issn = {2510-2591},
shorttitle = {Learning for life},
url = {https://dl.eusset.eu/handle/20.500.12015/4062},
doi = {10.18420/ecscw2020_ws04},
abstract = {In today’s complex society we need to learn on a daily basis during our whole life, especially when it comes to new digital tools on which our lives are increasingly more dependent. However, the way digital tools are designed is not well adjusted to learning how to use these tools in the later part of life. As a result, many older adults struggle with the integration of digital tools into their daily lives. Recently, older adults started to be involved in design through sustainable participatory approaches. However, this group is very heterogeneous and characterised by varied needs that have to be addressed with a fitting approach that is currently missing in E/CSCW and participatory design.
In this workshop we therefore want to bring together researchers from different disciplines to develop new approaches that will help us to design for sustainable tech-learning networks of older adults. ECSCW and related participatory design approaches have a long history of collaboration with different disciplines. Our workshop hence addresses the issues of how we can better understand supporting learning for life of tech-communities of older adults from an interdisciplinary perspective in the context of sustainable participatory design. The workshop participants will therefore have an opportunity to learn about the challenges and opportunities related to learning for life of tech-communities of older adults in the context of sustainable participatory design as well as to reflect over their own disciplinary position in relation to this topic.},
language = {en},
urldate = {2021-04-15},
journal = {European Society for Socially Embedded Technologies (EUSSET)},
author = {Cerna, Katerina and Dickel, Martin and Müller, Claudia and Kärnä, Eija and Gallistl, Vera and Kolland, Franz and Reuter, Verena and Naegele, Gerhard and Bevilacqua, Roberta and Kaspar, Heidi and Otto, Ulrich},
year = {2020},
note = {Accepted: 2020-06-15T07:28:12Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
keywords = {italg},
pages = {12},
}

Cerna, K., Lundin, J., Islind, A. S. & Steineck, G. (2019)Supporting Appropriation of Self- Monitoring Tools in Clinical Settings: The Case of Pain in Cancer Rehabilitation

IN European Society for Socially Embedded Technologies (EUSSET) doi:10.18420/ecscw2019_p01
[BibTeX] [Abstract] [Download PDF]

Self-monitoring tools, which support clinicians’ work through collection of patient generated data, have been used increasingly in chronic care. Their appropriation by the patients is crucial but at the same time can be problematic, as unexpected use of tools used as a support for clinical decisions might lead to wrong decisions. In this poster, we present preliminary findings from an ethnographic study from a pelvic cancer rehabilitation clinic. We present an empirical example of a patient who appropriated a self-monitoring application to register her pain in an unexpected way. Our findings aim to understand better how to support appropriation of self-monitoring tool in a clinical setting.

@article{cerna_supporting_2019-1,
series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}},
title = {Supporting {Appropriation} of {Self}- {Monitoring} {Tools} in {Clinical} {Settings}: {The} {Case} of {Pain} in {Cancer} {Rehabilitation}},
issn = {2510-2591},
shorttitle = {Supporting {Appropriation} of {Self}- {Monitoring} {Tools} in {Clinical} {Settings}},
url = {https://dl.eusset.eu/handle/20.500.12015/3286},
doi = {10.18420/ecscw2019_p01},
abstract = {Self-monitoring tools, which support clinicians’ work through collection of patient generated data, have been used increasingly in chronic care. Their appropriation by the patients is crucial but at the same time can be problematic, as unexpected use of tools used as a support for clinical decisions might lead to wrong decisions. In this poster, we present preliminary findings from an ethnographic study from a pelvic cancer rehabilitation clinic. We present an empirical example of a patient who appropriated a self-monitoring application to register her pain in an unexpected way. Our findings aim to understand better how to support appropriation of self-monitoring tool in a clinical setting.},
language = {en},
urldate = {2021-04-16},
journal = {European Society for Socially Embedded Technologies (EUSSET)},
author = {Cerna, Katerina and Lundin, Johan and Islind, Anna Sigridur and Steineck, Gunnar},
year = {2019},
note = {Accepted: 2019-05-22T04:07:29Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
keywords = {italg},
}

Winter, D. & Bittenbinder, S. (2014)UX-Controlling in der Produktentwicklung

IN Stuttgart: German UPA, Vol. UP14 – Vorträge, Pages: 11
[BibTeX] [Abstract] [Download PDF]

User Experience ist ein entscheidender Qualitätsfaktor im Wettbewerb der Produkte um die Gunst der Nutzer. Es gilt daher Produkte zu entwickeln, die eine optimierte User Experience bieten, um die Entwicklungsressourcen eines Unternehmens effizient einzusetzen. Um diese Effizienz zu erreichen, müssen Ziele gesteckt und ihre Erreichung nachgehalten werden. Hat man in den für seine Kunden relevanten Bereichen der User Experience wirklich erreicht, was man wollte? Um diese Frage zu beantworten, hilft es ein UX-Controlling aufzubauen. In diesem werden Ziele definiert, kontrolliert und auf Erreichen geprüft. Anschließende Maßnahmen um gezielt Verbesserungen in Teilbereichen der User Experience zu gestalten runden das UX-Controlling ab. Wie aber baut man nun ein solches UX-Controlling auf? Welche Methoden müssen Verwendung finden und welche Prozesse etabliert werden?

@article{winter_ux-controlling_2014,
title = {{UX}-{Controlling} in der {Produktentwicklung}},
volume = {UP14 - Vorträge},
url = {http://dl.gi.de/handle/20.500.12116/5406},
abstract = {User Experience ist ein entscheidender Qualitätsfaktor im Wettbewerb der Produkte um die Gunst der Nutzer. Es gilt daher Produkte zu entwickeln, die eine optimierte User Experience bieten, um die Entwicklungsressourcen eines Unternehmens effizient einzusetzen. Um diese Effizienz zu erreichen, müssen Ziele gesteckt und ihre Erreichung nachgehalten werden. Hat man in den für seine Kunden relevanten Bereichen der User Experience wirklich erreicht, was man wollte? Um diese Frage zu beantworten, hilft es ein UX-Controlling aufzubauen. In diesem werden Ziele definiert, kontrolliert und auf Erreichen geprüft. Anschließende Maßnahmen um gezielt Verbesserungen in Teilbereichen der User Experience zu gestalten runden das UX-Controlling ab.
Wie aber baut man nun ein solches UX-Controlling auf? Welche Methoden müssen Verwendung finden und welche Prozesse etabliert werden?},
language = {en},
number = {User Experience},
urldate = {2021-04-16},
journal = {Stuttgart: German UPA},
author = {Winter, Dominique and Bittenbinder, Sven},
year = {2014},
note = {Accepted: 2017-11-18T00:23:47Z
Publisher: German UPA},
keywords = {italg},
pages = {11},
}

Bittenbinder, S. & Winter, D. (2016)CaseStudy: Kontextsensitives Feedback

IN Gesellschaft für Informatik e.V. Aachen, Prinz, W., Borchers, J. & Jarke, M. (Hrsg.), Vol. Mensch und Computer 2016 – Tagungsband, Pages: 4 doi:10.18420/muc2016-mci-0247
[BibTeX] [Abstract] [Download PDF]

Das kontextsensitive Feedback-Element ist ein Werkzeug, um nach der Produktveröffentlichung und während des realen Einsatzes der Software Nutzerfeedback in aufbereiteter Form zu erhalten. Durch den Einsatz in der Anwendung selbst und direkt im Nutzungskontext können wertvolle Kontextinformationen zusätzlich zum eigentlichen Nutzerfeedback an die Hersteller übermittelt werden. Dieses Feedback aus realen Nutzungskontexten bietet unter anderem die Basis für Weiterentwicklungen der Software und Verbesserung in den Bereichen Usability und User Experience.

@article{bittenbinder_casestudy_2016,
title = {{CaseStudy}: {Kontextsensitives} {Feedback}},
volume = {Mensch und Computer 2016 - Tagungsband},
shorttitle = {{CaseStudy}},
url = {http://dl.gi.de/handle/20.500.12116/200},
doi = {10.18420/muc2016-mci-0247},
abstract = {Das kontextsensitive Feedback-Element ist ein Werkzeug, um nach der Produktveröffentlichung und während des realen Einsatzes der Software Nutzerfeedback in aufbereiteter Form zu erhalten. Durch den Einsatz in der Anwendung selbst und direkt im Nutzungskontext können wertvolle Kontextinformationen zusätzlich zum eigentlichen Nutzerfeedback an die Hersteller übermittelt werden. Dieses Feedback aus realen Nutzungskontexten bietet unter anderem die Basis für Weiterentwicklungen der Software und Verbesserung in den Bereichen Usability und User Experience.},
language = {de},
urldate = {2021-04-16},
journal = {Gesellschaft für Informatik e.V. Aachen, Prinz, W., Borchers, J. \& Jarke, M. (Hrsg.)},
author = {Bittenbinder, Sven and Winter, Dominique},
year = {2016},
note = {Accepted: 2017-06-17T20:14:12Z
Publisher: Gesellschaft für Informatik e.V.},
keywords = {italg},
pages = {4},
}

Winter, D., Bittenbinder, S., Hinderks, A. & Thomaschewski, J. (2017)UX-Kompetenz von Organisationen – Wie kann die UX-Kompetenz einer Organisation gesteigert werden?

IN Gesellschaft für Informatik e.V., Vol. Mensch und Computer 2017 – Usability Professionals, Pages: 4 doi:10.18420/muc2017-up-0003
[BibTeX] [Abstract] [Download PDF]

Um die User Experience einzelner Produkte zu verbessern stehen bereits einige Methoden zur Verfügung. Möchten wir aber alle Produkte verbessern, müssen wir unseren Blick auf die herstellende Organisation richten. Dabei stellt sich die Frage, wie wir die UX-Kompetenz einer ganzen Organisation verbessern können. Gemeinsam mit den Teilnehmern suchen wir Antworten auf diese Frage. Wir erarbeiten die häufigsten Problemstellen und finden Ansatzpunkte zur Verbesserung. Dabei fokussieren wir uns auf zwei entscheidene Bereiche zur Kompetenzentwicklung: Erzeugen neuer Kompetenz und Verbesserung der Anwendbarkeit der bestehenden Kompetenz.

@article{winter_ux-kompetenz_2017,
title = {{UX}-{Kompetenz} von {Organisationen} – {Wie} kann die {UX}-{Kompetenz} einer {Organisation} gesteigert werden?},
volume = {Mensch und Computer 2017 - Usability Professionals},
url = {http://dl.gi.de/handle/20.500.12116/5786},
doi = {10.18420/muc2017-up-0003},
abstract = {Um die User Experience einzelner Produkte zu verbessern stehen bereits einige Methoden zur Verfügung. Möchten wir aber alle Produkte verbessern, müssen wir unseren Blick auf die herstellende Organisation richten. Dabei stellt sich die Frage, wie wir die UX-Kompetenz einer ganzen Organisation verbessern können. Gemeinsam mit den Teilnehmern suchen wir Antworten auf diese Frage. Wir erarbeiten die häufigsten Problemstellen und finden Ansatzpunkte zur Verbesserung. Dabei fokussieren wir uns auf zwei entscheidene Bereiche zur Kompetenzentwicklung: Erzeugen neuer Kompetenz und Verbesserung der Anwendbarkeit der bestehenden Kompetenz.},
language = {de},
urldate = {2021-04-16},
journal = {Gesellschaft für Informatik e.V.},
author = {Winter, Dominique and Bittenbinder, Sven and Hinderks, Andreas and Thomaschewski, Jörg},
year = {2017},
note = {Accepted: 2017-11-18T00:36:43Z
Publisher: Gesellschaft für Informatik e.V.},
keywords = {italg},
pages = {4},
}

Engelbutzeder, P., Cerna, K., Randall, D., Lawo, D., Müller, C., Stevens, G. & Wulf, V. (2020)Investigating the use of digital artifacts in a community project of sustainable food practices: ‚My chili blossoms‘

Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 1–4 doi:10.1145/3419249.3420089
[BibTeX] [Abstract] [Download PDF]

Research on food practices has become more common among scholars of HCI in recent years. Human-Food-Interaction (HFI) looks into the interplay of humans, food and technology. HFI, even so, has paid relatively little attention to the more collective elements of food practice, including social bonding [1]. The modest project we describe below aimed to say something about the use of digital artifacts to support community engagement for sustainable food practices. We participated, as action researchers (see [2]) in a grassroots movement that instigated a project around learning about food growing, using digital means to bring interested people together during times of physical distancing: In the project Vegetables seek a home, people from various backgrounds ‘adopted’ a chili-plant, they are invited to share what they like in a Telegram-Group, and to get learning-modules via a mailing-list. Through an analysis of the communal effort to actualize the project (video-calls, Telegram, wechange.de) and the content of the Telegram-Group for the chili-plant adopting parents and experts, we suggest some design implications for grassroots communities and sustainable food practice. In future research we intend an iterative design to support the community and its project, utilizing Holmgren’s 12 principles of permaculture design.

@inproceedings{engelbutzeder_investigating_2020,
address = {New York, NY, USA},
series = {{NordiCHI} '20},
title = {Investigating the use of digital artifacts in a community project of sustainable food practices: '{My} chili blossoms'},
isbn = {978-1-4503-7579-5},
shorttitle = {Investigating the use of digital artifacts in a community project of sustainable food practices},
url = {https://doi.org/10.1145/3419249.3420089},
doi = {10.1145/3419249.3420089},
abstract = {Research on food practices has become more common among scholars of HCI in recent years. Human-Food-Interaction (HFI) looks into the interplay of humans, food and technology. HFI, even so, has paid relatively little attention to the more collective elements of food practice, including social bonding [1]. The modest project we describe below aimed to say something about the use of digital artifacts to support community engagement for sustainable food practices. We participated, as action researchers (see [2]) in a grassroots movement that instigated a project around learning about food growing, using digital means to bring interested people together during times of physical distancing: In the project Vegetables seek a home, people from various backgrounds ‘adopted’ a chili-plant, they are invited to share what they like in a Telegram-Group, and to get learning-modules via a mailing-list. Through an analysis of the communal effort to actualize the project (video-calls, Telegram, wechange.de) and the content of the Telegram-Group for the chili-plant adopting parents and experts, we suggest some design implications for grassroots communities and sustainable food practice. In future research we intend an iterative design to support the community and its project, utilizing Holmgren's 12 principles of permaculture design.},
urldate = {2021-04-15},
booktitle = {Proceedings of the 11th {Nordic} {Conference} on {Human}-{Computer} {Interaction}: {Shaping} {Experiences}, {Shaping} {Society}},
publisher = {Association for Computing Machinery},
author = {Engelbutzeder, Philip and Cerna, Katerina and Randall, Dave and Lawo, Dennis and M\üller, Claudia and Stevens, Gunnar and Wulf, Volker},
month = oct,
year = {2020},
keywords = {italg, Grassroots, HFI, Sustainability, Sustainable HCI, Learning, Community, Food},
pages = {1--4},
}

Kirschsieper, D. (2023)Carsten Ochs, Soziologie der Privatheit. Informationelle Teilhabebeschränkung vom Reputation Management bis zum Recht auf Unberechenbarkeit. Weilerswist: Velbrück Wissenschaft 2022, 560 S., br., 59,90 €

[BibTeX] [Download PDF]

@techreport{kirschsieper_carsten_2023,
title = {Carsten {Ochs}, {Soziologie} der {Privatheit}. {Informationelle} {Teilhabebeschränkung} vom {Reputation} {Management} bis zum {Recht} auf {Unberechenbarkeit}. {Weilerswist}: {Velbrück} {Wissenschaft} 2022, 560 {S}., br., 59,90 €},
shorttitle = {Carsten {Ochs}, {Soziologie} der {Privatheit}. {Informationelle} {Teilhabebeschränkung} vom {Reputation} {Management} bis zum {Recht} auf {Unberechenbarkeit}. {Weilerswist}},
url = {https://www.degruyter.com/document/doi/10.1515/srsr-2023-2046/html},
language = {en},
urldate = {2024-01-15},
author = {Kirschsieper, Dennis},
month = oct,
year = {2023},
keywords = {italg},
pages = {306--310},
}

Kaspar, H., Kirschsieper, D., Müller, C. & Gashi, S. (2023)Co-producing knowledge: Reflections from a community-based participatory research project on caring communities to strengthen ageing in place

IN Routledge International Handbook of Participatory Approaches in Ageing Research
[BibTeX] [Abstract] [Download PDF]

A key claim of participatory approaches from all theoretical and disciplinary provenances is the goal to build equal research partnerships of scholars and citizens and/or professionals to co-create knowledge that benefits communities or social groups. Valuing and integrating diverse sets of knowledge such as experiences from everyday life and professional practice, contextual, relational, and conceptual knowledge is commonly stated as requisite. However, few accounts exist that provide reflections let alone guidance on the complex doing of co-producing knowledge. The chapter contributes to the development of participatory approaches in ageing research by providing insights from a community-based participatory research project initiating caring communities as a social and health initiative to support ageing in place in Switzerland. We reflect on a three-year research partnership between academics from two universities and residents, professionals, and political leaders in one of the project’s pilot municipalities. We explore which different sets of knowledge emerge in moments of cooperation and how they interact. We identify two forms of interaction between sets of knowledge: (1) working in parallel on clearly assigned tasks and (2) getting into each other to create novel solutions. Participatory research is well positioned to create momentum for a move from mode 1 to mode 2 production of knowledge with inspiration and information flowing in both ways between science and society.

@incollection{kaspar_co-producing_2023,
title = {Co-producing knowledge: {Reflections} from a community-based participatory research project on caring communities to strengthen ageing in place},
isbn = {978-1-00-325482-9},
shorttitle = {Co-producing knowledge},
url = {https://www.taylorfrancis.com/chapters/oa-edit/10.4324/9781003254829-38/co-producing-knowledge-heidi-kaspar-claudia-m%C3%BCller-shkumbin-gashi-dennis-kirschsieper?context=ubx&refId=416cbe1e-4256-4df0-aece-5ed12269dac1},
abstract = {A key claim of participatory approaches from all theoretical and disciplinary provenances is the goal to build equal research partnerships of scholars and citizens and/or professionals to co-create knowledge that benefits communities or social groups. Valuing and integrating diverse sets of knowledge such as experiences from everyday life and professional practice, contextual, relational, and conceptual knowledge is commonly stated as requisite. However, few accounts exist that provide reflections let alone guidance on the complex doing of co-producing knowledge. The chapter contributes to the development of participatory approaches in ageing research by providing insights from a community-based participatory research project initiating caring communities as a social and health initiative to support ageing in place in Switzerland. We reflect on a three-year research partnership between academics from two universities and residents, professionals, and political leaders in one of the project’s pilot municipalities. We explore which different sets of knowledge emerge in moments of cooperation and how they interact. We identify two forms of interaction between sets of knowledge: (1) working in parallel on clearly assigned tasks and (2) getting into each other to create novel solutions. Participatory research is well positioned to create momentum for a move from mode 1 to mode 2 production of knowledge with inspiration and information flowing in both ways between science and society.},
booktitle = {Routledge {International} {Handbook} of {Participatory} {Approaches} in {Ageing} {Research}},
publisher = {Routledge},
author = {Kaspar, Heidi and Kirschsieper, Dennis and Müller, Claudia and Gashi, Shkumbin},
year = {2023},
keywords = {italg},
}

Deryagina, K., Müller, C. & Jesus, L. (2023)Design of a grocery shopping navigation support system for visually impaired individuals

doi:10.18420/MUC2023-MCI-WS07-514
[BibTeX] [Abstract] [Download PDF]

Blind and visually impaired (VI) individuals encounter significant challenges in grocery shopping due to limited non-visual cues for orientation. This article presents empirical studies, including in-depth interviews and a walking tour, to understand their specific needs and challenges. It further describes the development of an assistive mobile app addressing store navigation, product search, and goods identification, accommodating planned and opportunistic purchase scenarios. Currently in the prototype stage, the app aims to bridge the physical and digital realms, providing an accessible solution for blind and VI individuals during grocery shopping. The inclusively designed interface prioritizes accessibility for all users.

@article{deryagina_design_2023,
title = {Design of a grocery shopping navigation support system for visually impaired individuals},
url = {https://dl.gi.de/handle/20.500.12116/42093},
doi = {10.18420/MUC2023-MCI-WS07-514},
abstract = {Blind and visually impaired (VI) individuals encounter significant challenges in grocery shopping due to limited non-visual cues for orientation. This article presents empirical studies, including in-depth interviews and a walking tour, to understand their specific needs and challenges. It further describes the development of an assistive mobile app addressing store navigation, product search, and goods identification, accommodating planned and opportunistic purchase scenarios. Currently in the prototype stage, the app aims to bridge the physical and digital realms, providing an accessible solution for blind and VI individuals during grocery shopping. The inclusively designed interface prioritizes accessibility for all users.},
urldate = {2024-01-15},
author = {Deryagina, Kristina and Müller, Claudia and Jesus, Larissa},
year = {2023},
keywords = {italg},
}

Müller, C. & Kollewe, C. (2024)Soziotechnische Innovationen und Partizipation

IN Zeitschrift für Gerontologie und Geriatrie doi:10.1007/s00391-023-02276-y
[BibTeX] [Download PDF]

@article{muller_soziotechnische_2024,
title = {Soziotechnische {Innovationen} und {Partizipation}},
issn = {0948-6704, 1435-1269},
url = {https://link.springer.com/10.1007/s00391-023-02276-y},
doi = {10.1007/s00391-023-02276-y},
language = {de},
urldate = {2024-02-06},
journal = {Zeitschrift für Gerontologie und Geriatrie},
author = {Müller, Claudia and Kollewe, Carolin},
month = jan,
year = {2024},
keywords = {italg},
}

Bittenbinder, S. & Müller, C. (2024)Supporting developers in developing accessible digital artefacts – Challenges in implementing a sustainable workflow in developers’ work practices

Bericht zum 70. Arbeitswissenschaftlichen Kongress. Sankt Augustin, Publisher: GfA-Press
[BibTeX] [Abstract]

Digital accessibility is an important lever for the equal parti cipation of people with disabilities in society. This article examines the question of how IT developers can be supported in their work practice with holistic measures to make the development of accessible IT products the norm. There are already rather isolated approaches for development practice. However, these are inadequate. There is a lack of a holistic view of sustainable measures that address the socio-technical infrastructures. On the basis of two qualitative-empirical studies, the authors work out that isolated approaches without embedding them in the work structures – technical, individual and organizational – have not yet been able to produce a practical reference architecture for the implementation of the topic of accessibility in companies and that these aspects must be taken into account in further research.

@inproceedings{bittenbinder_supporting_2024,
address = {Sankt Augustin},
title = {Supporting developers in developing accessible digital artefacts – {Challenges} in implementing a sustainable workflow in developers’ work practices},
isbn = {978-3-936804-34-8},
abstract = {Digital accessibility is an important lever for the equal parti cipation of people with disabilities in society. This article examines the question of how IT developers can be supported in their work practice with holistic measures to make the development of accessible IT products the norm. There are already rather isolated approaches for development practice. However, these are inadequate. There is a lack of a holistic view of sustainable measures that address the socio-technical infrastructures. On the basis of two qualitative-empirical studies, the authors work out that isolated approaches without embedding them in the work structures – technical, individual and organizational – have not yet been able to produce a practical reference architecture for the implementation of the topic of accessibility in companies and that these aspects must be taken into account in further research.},
booktitle = {Bericht zum 70. {Arbeitswissenschaftlichen} {Kongress}},
publisher = {GfA-Press},
author = {Bittenbinder, Sven and Müller, Claudia},
editor = {{Gesellschaft für Arbeitswissenschaft e.V.}},
month = mar,
year = {2024},
keywords = {italg},
}

Schulz-Schaeffer, I. & Kirschsieper, D. (2023)Is paying yourself a taboo topic in reward-based crowdfunding?

IN TUTS Working Papers, 1/2023, 1-25.
[BibTeX] [Download PDF]

@incollection{schulz-schaeffer_is_2023,
title = {Is paying yourself a taboo topic in reward-based crowdfunding?},
url = {https://www.static.tu.berlin/fileadmin/www/10002374/TUTS_Working_Paper/2023/TUTS-WP-1-2023Schulz-SchaefferKirschsieper.pdf},
booktitle = {{TUTS} {Working} {Papers}, 1/2023, 1-25.},
author = {Schulz-Schaeffer, Ingo and Kirschsieper, Dennis},
year = {2023},
keywords = {italg},
}

* Name, Vorname
* E-Mail
WWW
Bemerkungen
Um E-Mail-Spam zu verhindern, bitten wir Sie, das Ergebnis der Rechnung in das Feld einzutragen:	6 + 1 =

Fakultät III

Sprachen

Aktuelles

Alle nach Typ

Aal, T., Grinko, M. & Aal, K. (2021)Human-Wildlife Conflict Mitigation on the Ground

Aal, T. & Aal, K. (2020)Psychosocial ICT – Therapeutic Methods becoming Self-Help Tools

Kaspar, H., Pelzelmayer, K., Schürch, A., Bäumer, F., Aal, T., Gashi, S., Müller, C., Sereflioglu, T. & van Holten, K. (2021)Können sorgende Gemeinschaften die häusliche Langzeitversorgung verbessern?

Gashi, S., Müller, C., Aal, T. & Kohler, E. (2021)Co-Forschung und Gestaltung der „Sorgenden Gemeinschaft Obfelden”: Herausforderungen und Möglichkeiten von Bürgerforschung im hybriden Setting

Cerna, K., Paluch, R., Bäumer, F., Aal, T. & Müller, C. (2021)Transformation of HCI co-research with older adults: researchers’ positionality in the COVID-19 pandemic

Aal, T., Taugerbeck, S., Esau, M., Aal, K., Tolmie, P. & Wulf, V. (2019)The Social Mile – How (Psychosocial) ICT can Help to Promote Resocialization and to Overcome Prison

Aal, T., Aal, K., Diraoui, H., Tolmie, P. & Wulf, V. (2020)Psychosocial ICT: The Potential, Challenges and Benefits of Self-help Tools for Refugees with Negative Mental Stress

Ahmadi, M., Weibert, A., Wenzelmann, V., Aal, T., Randall, D., Tolmie, P., Wulf, V. & Marsden, N. (2019)Gender Factors and Feminist Values in Living Labs

Aal, T., Müller, C., Aal, K., Wulf, V., Tachtler, F., Scheepmaker, L., Fitzpatrick, G., Smith, N. & Schuler, D. (2021)Ethical Future Environments: Smart Thinking about Smart Cities means engaging with its Most Vulnerable

Paluch, R., Struzek, D., Kirschsieper, D., Bittenbinder, S. & Müller, C. (2022)Teilhabe durch Technik? Entwicklung von technischen Artefakten mit und für vulnerable Gruppen

Bittenbinder, S., Müller, C. & Tuncer, Z. (2023)European Accessibility Act – Practice-based approaches to meeting accessibility requirements

Bittenbinder, S. & Müller, C. (2023)Responsibilities for accessibility in companies – Who does it?

Paluch, R., Krüger, M., Hendrikse, M. M. E., Grimm, G., Hohmann, V. & Meis, M. (2019)Towards plausibility of audiovisual simulations in the laboratory: Methods and first results from subjects with normal hearing or with hearing impairment

Struzek, D., Cerna, K., Paluch, R., Bittenbinder, S., Müller, C., Reuter, A., Stamato, L., Subasi, Ö., Hamidi, F. & Vines, J. (2021)Designing for New Forms of Vulnerability: Exploring transformation and empowerment in times of COVID-19

Aal, T., Ruhl, A., Kohler, E., Choudhary, A., Bhandari, P., Devbhankar, N., Egli, S., Shkumbin, G., Kaspar, H., Spittel, M., Kirschsieper, D. & Müller, C. (2023)CareConnection – A Digital Caring Community Platform to Overcome Barriers of Asking for, Accepting and Giving Help

Aal, T., Kirschsieper, D., Hasan, M. R. & Müller, C. (2023)Media Use of Older Adults in Bangladesh: Religion, Perceived Sinfulness and the Taming of Media

Paluch, R., Krueger, M., Schulte, M., Meis, M. & Holube, I. (2015)Einfluss von Fingerfertigkeit und Nahsehschärfe auf die Bedienung von HdO- und IdO-Hörgeräten

Paluch, R., Aal, T., Cerna, K., Randall, D. & Müller, C. (2023)Heteromated Decision-Making: Integrating Socially Assistive Robots in Care Relationships

Paluch, R., Cerna, K., Kirschsieper, D. & Müller, C. (2023)Practices of Care in Participatory Design With Older Adults During the COVID-19 Pandemic: Digitally Mediated Study

Meis, M., Krueger, M., v. Gablenz, P., Holube, I., Gebhard, M., Latzel, M. & Paluch, R. (2018)Development and Application of an Annotation Procedure to Assess the Impact of Hearing Aid Amplification on Interpersonal Communication Behavior

Cerna, K., Islind, A. S., Lundin, J. & Steineck, G. (2018)Decision-support system for cancer rehabilitation: designing for incorporating of quantified data into an existing practice

Müller, C., Kasper, H., Pelzelmayer, K., van Holten, K., Struzek, D. & Dickel, M. (2019)Designing for Sustainable Caring Communities – the CareComLabs Framework

Müller, C. (2019)Introduction to the thematic focus “Socio-Informatics”

Cerna, K., Ivarsson, J., Weilenmann, A. & Steineck, G. (2019)Supporting self-management of radiation-induced bowel and bladder dysfunction in pelvic-cancer rehabilitation: An ethnographic study

Struzek, D., Dickel, M., Randall, D. & Müller, C. (2019)How live streaming church services promotes social participation in rural areas

Paluch, R. (2020)Technical and Affective Practices. An Investigation of Service Robots in Nursing Environments

Cerna, K., Weilenmann, A., Ivarsson, J., Rysedt, H., Sigridur Islind, A., Lundin, J. & Steineck, G. (2020)Nurses’ work practices in design: managing the complexity of pain

Gashi, S., Kaspar, H., Müller, C., Pelzelmayer, K., Schürch, A. & van Holten, K. (2020)Partizipative Forschung im Lockdown

Gregorczek, M., Kurz, D. & MÜller, C. (2019)Organisation und Moderation Symposium: Gemischte Gefühle: Mit neuer Technik gesund und autonom durchs Leben

Wanka, A., Endter, C. & Müller, C. (2019)Technikforschung in alternden Gesellschaften – Herausforderungen für die Gerontologie

Kaspar, H. & Müller, C. (2019)Caring Community Living Lab: ein neuer Ansatz für die Langzeit-Versorgung zuhause

Garschall, M., Hamm, T., Hornung, D., Müller, C., Neureiter, K., Schorch, M. & van Velsen, L. (2016)Proceedings of the COOP 2016 -Symposium on challenges and experiences in designing for an ageing society. Reflecting on concepts of age(ing) and communication practices

Giessmann, S., Gerlitz, C., Bender, H., Müller, C., Schorch, M., Baringhorst, S. & Reissmann, W. (2017)SFB-Workshop “Digital Platforms and Boundary Infrastructures”

Müller, C. (2018)Emotional Impact on Cognitive Systems: Gemischte Gefühle – Mit neuer Technik gesund und autonom durchs Leben

Struzek, D., Dickel, M. & Müller, C. (2019)Co-Design von Community-Technologien im ländlichen Raum

Wanka, A., Endter, C. & Müller, C. (2019)Organisation und Moderation Workshop: Technikforschung in alternden Gesellschaften – Herausforderungen für die Gerontologie

Dickel, M., Unbehaun, D. & Müller, C. (2019)Living Labs als Gestaltungs- und Aneignungsarena IKT-basierter Anwendungen im Gesundheits- und Pflegekontext. Implikationen partizipativer Entwicklung.

Struzek, D., Neumann, M., Müller, C., Schorch, M. & Hornung, D. (2017)Aneignungshilfen für Senioren-Projektpartner – am Beispiel Google Drive

Müller, C. & Neufeldt, C. (2009)Challenges towards the Design of Locative Media for Supporting Interaction Spaces for the Ageing Society

Reuter, C., Pipek, V., Mueller, C. & Müller, C. (2009)Avoiding crisis in communication: a computer-supported training approach for emergency management

Abend, P., Haupts, T. & Müller, C. (2012)Medialität der Nähe

Müller, C., Hornung, D. & Wulf, V. (2014)Design eines Nachbarschaftshilfeportals für ältere Mieter/-innen: Adressierung und Förderung der User Experience

Hornung, D., Müller, C., Boden, A. & Stein, M. (2016)Autonomy Support for Elderly People through Everyday Life Gadgets

Müller, C., Pipek, V., Reuter, C., Mueller, C., Pipek, V. & Reuter, C. (2010)Globale Infrastruktur – lokales Arbeiten: Praxis IT-gestützter Wartung bei einem Energieversorger

Müller, C., Neufeldt, C. & Schöer, L. (2010)Designing a large social display for an old people’s home

Wan, L., Müller, C., Randall, D. & Wulf, V. (2016)Design of A GPS Monitoring System for Dementia Care and Its Challenges in Academia-Industry Project

Ogonowski, C., Jakobi, T., Müller, C. & Hess, J. (2018)PRAXLABS: A sustainable framework for user-centered ICT development: Cultivating research experiences from Living Labs in the home

Müller, C., Hornung, D., Hamm, T. & Wulf, V. (2015)Measures and Tools for Supporting ICT Appropriation by Elderly and Non Tech-Savvy Persons in a Long-Term Perspective

Schorch, M., Müller, C. & Meurer, J. (2017)Cultural Probes: The best way to go for PD in sensitive research settings? A methodological reflexion

Müller, C. (2018)Technik im Alter: Senioren entwickeln mit

Braier, J., Burkhard, M., Herrmanny, K., Koch, M., Kötteritzsch, A., Müller, C., Nutsi, A., Richter, A., Schering, S., Wulf, V. & Ziegler, J. (2013)AAL-Workshop „Lachen kennt kein Alter“

Reuter, C., Pipek, V., Mueller, C. & Müller, C. (2009)Computer Supported Collaborative Training in Crisis Communication Management

Müller, C., Neufeldt, C., Jakobi, T. & Wulf, V. (2013)Ankerpunkte für das Participatory Design mit älteren Menschen

Müller, C. & Neufeldt, C. (2012)Dimensionen medialer Nähe im Altenheim – Ein empiriegestützter Designprozess von Internetanwendungen für hochaltrige Menschen

Müller, C. (2017)„Designing for an Ageing Society”: Ergebnisse eines Symposiums im Rahmen der 12. „Conference on the Design of Cooperative Systems” (COOP

Müller, C., Schorch, M. & Wieching, R. (2014)PraxLabs as a Setting for Participatory Technology Research and Design in the Field of HRI and Demography

Wiegärtner, D., Reuter, C. & Müller, C. (2017)Erwartungen der älteren Bevölkerung an IKT für Krisenkommunikation

Müller, C., Lewkowicz, M., Pipek, V. & Rohde, M. (2009)Enhancing Interaction Spaces by Social Media for the Elderly

Müller, C. & Wan, L. (2018)Information and Communication Technology Design in a Complex Moral Universe: Ethnography-Based Development of a GPS Monitoring System for Persons Who Wander

Müller, C., Neufeldt, C., Randall, D. & Wulf, V. (2012)ICT-development in residential care settings

Richter, A., Müller, C., Lewkowicz, M. & Budweg, S. (2012)Special Issue on Ambient Assisted Living

Hamidi, F., Müller, C., Baljko, M., Schorch, M., Lewkowicz, M. & Stangl, A. (2016)Engaging with Users and Stakeholders: The Emotional and the Personal

Müller, C., Wan, L., Stein, M. & Neufeldt, C. (2012)Experience of Giving and Receiving – Living Lab-based Technology Design with Elderly People

Müller, C. (2014)Praxisbasiertes Technologiedesign für die alternde Gesellschaft. Zwischen gesellschaftlichen Leitbildern und ihrer Operationalisierung im Design

Müller, C., Wan, L. & Hrg, D. (2010)Dealing with wandering: a case study on caregivers‘ attitudes towards privacy and autonomy when reflecting the use of LBS

Wulf, V., Müller, C., Pipek, V., Randall, D., Rohde, M. & Stevens, G. (2015)Designing Socially Embedded Technologies in the Real-World

Budweg, S., Müller, C. & Lewkowicz, M. (2012)Designing for Inter/Generational Communities. Proceedings of the 3rd International Workshop “Fostering Social Interactions in the Ageing Society”, COOP Conference 2012

Hornung, D., Müller, C., Shlokovski, I. & Wulf, V. (2017)Navigating Relationships and Boundaries: Concerns around ICT-uptake for Elderly People

Müller, C. (2018)Beteiligungsorientierte Technikgestaltung mit älteren Menschen

Ogonowski, C., Jakobi, T., Müller, C. & Hess, J. (2018)PRAXLABS: A Sustainable Framework for User-Centered Information and Communication Technology Development-Cultivating Research Experiences from Living Labs in the Home

Müller, C. & Boden, A. (2012)Neue Medien und technische Hilfen im Alltag – ein Wegweiser

Müller, C., Neufeldt, C. & Wulf, V. (2014)Moving into a Senior Apartment: Opportunities and Hindrances in Rebuilding Social Relationships among Elderly

Meurer, J., Müller, C., Simone, C., Wagner, I. & Wulf, V. (2018)Designing for Sustainability: Key Issues of ICT Projects for Ageing at Home

Müller, C., Kötteritzsch, A. & Budweg, S. (2012)Technologische Komponenten von heute als Aushandlungsartefakte für neue Kompositionen von morgen – Erfahrungen und Ergebnisse aus dem AAL-Projekt FoSIBLE

Gockel, B., Sackmann, T. & Müller, C. (2015)Kommunikation von Verbundenheit mittels Smartwatch

Müller, C., Wan, L. & Wulf, V. (2013)Dealing with Wandering in Institutional Care: Exploring the Field