Proceeding
2024
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Senden, L., Maier, A., Laurentius, T., Frick, L., Moradbakhti, L., Grohs, L., Müller, C., Paluch, R., Struzek, D., Neuner, I. & Veselinovic, T. (2024)TeleDiag@smart: Usability of a digital, voice-controlled tool for continuous, contactless symptom recording in Long-COVID
53rd DGPs Congress / 15th ÖGP Conference. Wien, Österreich, Pages: 20
[BibTeX] [Download PDF]@inproceedings{senden_telediagsmart_2024, address = {Wien, Österreich}, title = {{TeleDiag}@smart: {Usability} of a digital, voice-controlled tool for continuous, contactless symptom recording in {Long}-{COVID}}, url = {https://dgps2024.univie.ac.at/fileadmin/user_upload/k_dgps2020/DGPs2024_Programm.pdf}, booktitle = {53rd {DGPs} {Congress} / 15th Ö{GP} {Conference}}, author = {Senden, Lisa and Maier, Andrea and Laurentius, Thea and Frick, Lutz and Moradbakhti, Laura and Grohs, Laura and Müller, Claudia and Paluch, Richard and Struzek, David and Neuner, Irene and Veselinovic, Tanja}, month = sep, year = {2024}, keywords = {italg}, pages = {20}, } -
Stegner, L., Paluch, R., Hsu, L., Collins, S., Hu, Y., Greuèl, M., Kodate, N., Müller, C., Mutlu, B. & Šabanović, S. (2024)RoboCare Design Workshop: Understanding, Translating, Operationalizing, and Scaling Up Design Knowledge Regarding Robotic Systems for Care Assistance
Designing Interactive Systems Conference. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 421–423 doi:10.1145/3656156.3658395
[BibTeX] [Abstract] [Download PDF]Robots and other autonomous agents are well-positioned in the research discourse to support the care of people with challenges such as physical and/or cognitive disabilities. However, designing these robots can be complex as it involves considering a wide range of factors (e.g., individual needs, physical environment, technology capabilities, digital literacy), stakeholders (e.g., care recipients, formal and informal caregivers, technology developers), and contexts (e.g., hospitals, nursing homes, outpatient care facilities, private homes). The challenges are in gaining design insights for this unique use case and translating this knowledge into actionable, generalizable guidelines for other designers. This one-day workshop seeks to bring together researchers with diverse expertise and experience across academia, healthcare, and industry, spanning perspectives from multiple disciplines, including design, robotics, and human-computer interaction, with the primary goal being a consensus on best practices for generating and operationalizing design knowledge for robotic systems for care settings.
@inproceedings{stegner_robocare_2024, address = {New York, NY, USA}, series = {{DIS} {Companion} '24}, title = {{RoboCare} {Design} {Workshop}: {Understanding}, {Translating}, {Operationalizing}, and {Scaling} {Up} {Design} {Knowledge} {Regarding} {Robotic} {Systems} for {Care} {Assistance}}, isbn = {9798400706325}, shorttitle = {{RoboCare} {Design} {Workshop}}, url = {https://doi.org/10.1145/3656156.3658395}, doi = {10.1145/3656156.3658395}, abstract = {Robots and other autonomous agents are well-positioned in the research discourse to support the care of people with challenges such as physical and/or cognitive disabilities. However, designing these robots can be complex as it involves considering a wide range of factors (e.g., individual needs, physical environment, technology capabilities, digital literacy), stakeholders (e.g., care recipients, formal and informal caregivers, technology developers), and contexts (e.g., hospitals, nursing homes, outpatient care facilities, private homes). The challenges are in gaining design insights for this unique use case and translating this knowledge into actionable, generalizable guidelines for other designers. This one-day workshop seeks to bring together researchers with diverse expertise and experience across academia, healthcare, and industry, spanning perspectives from multiple disciplines, including design, robotics, and human-computer interaction, with the primary goal being a consensus on best practices for generating and operationalizing design knowledge for robotic systems for care settings.}, urldate = {2024-07-01}, booktitle = {Designing {Interactive} {Systems} {Conference}}, publisher = {Association for Computing Machinery}, author = {Stegner, Laura and Paluch, Richard and Hsu, Long-Jing and Collins, Sawyer and Hu, Yaxin and Greuèl, Marius and Kodate, Naonori and Müller, Claudia and Mutlu, Bilge and Šabanović, Selma}, month = jul, year = {2024}, keywords = {italg}, pages = {421--423}, } -
Bittenbinder, S. & Müller, C. (2024)Supporting developers in developing accessible digital artefacts – Challenges in implementing a sustainable workflow in developers’ work practices
Bericht zum 70. Arbeitswissenschaftlichen Kongress. Sankt Augustin, Publisher: GfA-Press
[BibTeX] [Abstract]Digital accessibility is an important lever for the equal participation of people with disabilities in society. This article examines the question of how IT developers can be supported in their work practice with holistic measures to make the development of accessible IT products the norm. There are already rather isolated approaches for development practice. However, these are inadequate. There is a lack of a holistic view of sustainable measures that address the socio-technical infrastructures. On the basis of two qualitative-empirical studies, the authors work out that isolated approaches without embedding them in the work structures – technical, individual and organizational – have not yet been able to produce a practical reference architecture for the implementation of the topic of accessibility in companies and that these aspects must be taken into account in further research.
@inproceedings{bittenbinder_supporting_2024, address = {Sankt Augustin}, title = {Supporting developers in developing accessible digital artefacts – {Challenges} in implementing a sustainable workflow in developers’ work practices}, isbn = {978-3-936804-34-8}, abstract = {Digital accessibility is an important lever for the equal participation of people with disabilities in society. This article examines the question of how IT developers can be supported in their work practice with holistic measures to make the development of accessible IT products the norm. There are already rather isolated approaches for development practice. However, these are inadequate. There is a lack of a holistic view of sustainable measures that address the socio-technical infrastructures. On the basis of two qualitative-empirical studies, the authors work out that isolated approaches without embedding them in the work structures – technical, individual and organizational – have not yet been able to produce a practical reference architecture for the implementation of the topic of accessibility in companies and that these aspects must be taken into account in further research.}, booktitle = {Bericht zum 70. {Arbeitswissenschaftlichen} {Kongress}}, publisher = {GfA-Press}, author = {Bittenbinder, Sven and Müller, Claudia}, editor = {{Gesellschaft für Arbeitswissenschaft e.V.}}, month = mar, year = {2024}, keywords = {italg}, } -
Weiler, T., Farshchian, B., Bhattacharjee, S., Müller, C. & Hochwarter, S. (2024)Practices of Participation and Co-Creation in Healthcare: Lessons Learned and Advancements of Established Methodologies
Proceedings of 22nd European Conference on Computer-Supported Cooperative Work., Publisher: European Society for Socially Embedded Technologies (EUSSET), Pages: 10.48340/ecscw2024_ws05
[BibTeX] [Abstract] [Download PDF]Participatory research in the health sector is fraught with obstacles. In particular, choosing appropriate methods to involve the heterogeneous stakeholders in the health system can be difficult. Not only are time constraints and hierarchies between professional (and non-professional) healthcare actors a challenge, but also dealing with patients who may have different physical and psychological limitations. Accordingly, not all qualitative methods are applicable to all stakeholder groups. Limitations such as speech or visual impairments can make it difficult to participate in focus groups or design workshops. In this workshop we will discuss experiences with participatory methods in the health sector and explore how established methods can be made more inclusive so that they can be adapted to a wide range of stakeholders.
@inproceedings{weiler_practices_2024, title = {Practices of {Participation} and {Co}-{Creation} in {Healthcare}: {Lessons} {Learned} and {Advancements} of {Established} {Methodologies}}, shorttitle = {Practices of {Participation} and {Co}-{Creation} in {Healthcare}}, url = {https://dl.eusset.eu/handle/20.500.12015/5137}, abstract = {Participatory research in the health sector is fraught with obstacles. In particular, choosing appropriate methods to involve the heterogeneous stakeholders in the health system can be difficult. Not only are time constraints and hierarchies between professional (and non-professional) healthcare actors a challenge, but also dealing with patients who may have different physical and psychological limitations. Accordingly, not all qualitative methods are applicable to all stakeholder groups. Limitations such as speech or visual impairments can make it difficult to participate in focus groups or design workshops. In this workshop we will discuss experiences with participatory methods in the health sector and explore how established methods can be made more inclusive so that they can be adapted to a wide range of stakeholders.}, language = {en}, urldate = {2024-06-19}, booktitle = {Proceedings of 22nd {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}}, publisher = {European Society for Socially Embedded Technologies (EUSSET)}, author = {Weiler, Tim and Farshchian, Babak and Bhattacharjee, Sourav and Müller, Claudia and Hochwarter, Stefan}, year = {2024}, keywords = {italg}, pages = {10.48340/ecscw2024\_ws05}, } -
Struzek, D., Paluch, R. & Müller, C. (2024)Interdisciplinary Design for Telemedical Diagnostic Systems: Exchange processes of initial stakeholder feedback in a Long COVID project
, Publisher: Gesellschaft für Informatik e.V., Pages: 10.18420/muc2024
[BibTeX] [Abstract] [Download PDF]Developing telehealth systems to address global health challenges is becoming increasingly rapid. This can lead to increased complexity, especially in interdisciplinary research projects between industry, medicine and socio-informatics. Especially when partners do not share a disciplinary language or perspective. In this position paper we would like to reflect on the negotiation and development process of an adapted method to gather first practical experiences for the implementation of functionalities of a speech-based diagnostic system to support people with Long COVID symptoms and the associated challenges and influences with the project partners. We want to show that for the design of hybrid healthcare systems it is important, that an understanding between disciplines and approaches should be achieved.
@inproceedings{struzek_interdisciplinary_2024, title = {Interdisciplinary {Design} for {Telemedical} {Diagnostic} {Systems}: {Exchange} processes of initial stakeholder feedback in a {Long} {COVID} project}, shorttitle = {Interdisciplinary {Design} for {Telemedical} {Diagnostic} {Systems}}, url = {https://dl.gi.de/handle/20.500.12116/44262}, abstract = {Developing telehealth systems to address global health challenges is becoming increasingly rapid. This can lead to increased complexity, especially in interdisciplinary research projects between industry, medicine and socio-informatics. Especially when partners do not share a disciplinary language or perspective. In this position paper we would like to reflect on the negotiation and development process of an adapted method to gather first practical experiences for the implementation of functionalities of a speech-based diagnostic system to support people with Long COVID symptoms and the associated challenges and influences with the project partners. We want to show that for the design of hybrid healthcare systems it is important, that an understanding between disciplines and approaches should be achieved.}, language = {en}, urldate = {2024-09-10}, publisher = {Gesellschaft für Informatik e.V.}, author = {Struzek, David and Paluch, Richard and Müller, Claudia}, year = {2024}, keywords = {italg}, pages = {10.18420/muc2024}, } -
Maas, F., Volkman, T., Jarke, J., Berger, A., Bischof, A., Buchmüller, S., Draude, C., Gaertner, W., Horn, V., Maaß, S., Marsden, N., Mucha, H., Struzek, D., Stepczynski, J. & Wolf, S. (2024)Partizipative und sozialverantwortliche Technikentwicklung
, Publisher: Gesellschaft für Informatik e.V., Pages: 10.18420/muc2024
[BibTeX] [Abstract] [Download PDF]Im Workshop treffen sich Forscher*innen und Praktiker*innen zu Austausch und Diskussion über die Beteiligung von Nutzer*innen an Technikentwicklungsprozessen. Sie gehen dabei der Frage nach, wie Partizipation dem Anspruch auf Demokratisierung und Empowerment in Forschung und Praxis gerecht werden kann. Der Workshop dient auch als jährliches Treffen der Fachgruppe „Partizipation“ im Fachbereich Mensch-Computer-Interaktion (MCI) der Gesellschaft für Informatik (GI).
@inproceedings{maas_partizipative_2024, title = {Partizipative und sozialverantwortliche {Technikentwicklung}}, url = {https://dl.gi.de/handle/20.500.12116/44280}, abstract = {Im Workshop treffen sich Forscher*innen und Praktiker*innen zu Austausch und Diskussion über die Beteiligung von Nutzer*innen an Technikentwicklungsprozessen. Sie gehen dabei der Frage nach, wie Partizipation dem Anspruch auf Demokratisierung und Empowerment in Forschung und Praxis gerecht werden kann. Der Workshop dient auch als jährliches Treffen der Fachgruppe „Partizipation“ im Fachbereich Mensch-Computer-Interaktion (MCI) der Gesellschaft für Informatik (GI).}, language = {de}, urldate = {2024-09-10}, publisher = {Gesellschaft für Informatik e.V.}, author = {Maas, Franzisca and Volkman, Torben and Jarke, Juliane and Berger, Arne and Bischof, Andreas and Buchmüller, Sandra and Draude, Claude and Gaertner, Wanda and Horn, Viktoria and Maaß, Susanne and Marsden, Nicola and Mucha, Henrik and Struzek, David and Stepczynski, Jan and Wolf, Sara}, year = {2024}, keywords = {italg}, pages = {10.18420/muc2024}, } -
Weiler, T., Müller, C., Struzek, D., Huldtgren, A., Klapperich, H., Grosskopp, S., Fischer, F., Osterheider, A. & Gaertner, W. (2024)2nd International Workshop on Co-Creation of Hybrid Interactive Systems for Healthcare
, Publisher: Gesellschaft für Informatik e.V., Pages: 10.18420/muc2024
[BibTeX] [Abstract] [Download PDF]Recent advancements in data science and AI-driven healthcare technologies are bringing up novel opportunities for innovations, such as personalized medicine, self-diagnostic tools for everyday use, or hybrid healthcare models. However, the development of these technologies often overlooks the perspectives of patients and their families and socio-cultural surroundings, posing significant social, technological, and ethical challenges related to data bias, empowerment or surveillance, respectively. Bringing together interdisciplinary, interprofessional, and intersectoral collaboration in a systematic way seems to be a crucial element for adressing these issues and ensuring the meaningful integration of sensitive data and AI technologies into patient-centred healthcare arrangements. In this workshop, researchers and practitioners from diverse related disciplines, including HCI, AI, social and cultural sciences, healthcare, gerontology, etc., are invited to share their case studies on innovative health technologies and medical AI. Drawing from contextual best practices, as well as challenges and failures, the workshop organizers aim to collectively devise a systematic approach for co-designing and implementing telemedical innovations in real-world healthcare settings.
@inproceedings{weiler_2nd_2024, title = {2nd {International} {Workshop} on {Co}-{Creation} of {Hybrid} {Interactive} {Systems} for {Healthcare}}, url = {https://dl.gi.de/handle/20.500.12116/44265}, abstract = {Recent advancements in data science and AI-driven healthcare technologies are bringing up novel opportunities for innovations, such as personalized medicine, self-diagnostic tools for everyday use, or hybrid healthcare models. However, the development of these technologies often overlooks the perspectives of patients and their families and socio-cultural surroundings, posing significant social, technological, and ethical challenges related to data bias, empowerment or surveillance, respectively. Bringing together interdisciplinary, interprofessional, and intersectoral collaboration in a systematic way seems to be a crucial element for adressing these issues and ensuring the meaningful integration of sensitive data and AI technologies into patient-centred healthcare arrangements. In this workshop, researchers and practitioners from diverse related disciplines, including HCI, AI, social and cultural sciences, healthcare, gerontology, etc., are invited to share their case studies on innovative health technologies and medical AI. Drawing from contextual best practices, as well as challenges and failures, the workshop organizers aim to collectively devise a systematic approach for co-designing and implementing telemedical innovations in real-world healthcare settings.}, language = {en}, urldate = {2024-09-10}, publisher = {Gesellschaft für Informatik e.V.}, author = {Weiler, Tim and Müller, Claudia and Struzek, David and Huldtgren, Alina and Klapperich, Holger and Grosskopp, Sabrina and Fischer, Florian and Osterheider, Angela and Gaertner, Wanda}, year = {2024}, keywords = {italg}, pages = {10.18420/muc2024}, } -
Weiler, T., Farshchian, B., Bhattacharjee, S., Müller, C., Hochwarter, S., Pipek, V. & Rohde (Eds.), M. (2024)Practices of Participation and Co-Creation in CSCW Healthcare Research
International Reports on Socio-Informatics (IRSI). University of Siegen, Siegen, Germany, Publisher: IRSI, Pages: 1–44
[BibTeX] [Download PDF]@inproceedings{weiler_practices_2024-1, address = {University of Siegen, Siegen, Germany}, series = {Iss}, title = {Practices of {Participation} and {Co}-{Creation} in {CSCW} {Healthcare} {Research}}, volume = {21}, shorttitle = {Practices of {Participation} and {Co}-{Creation} in {CSCW} {Healthcare} {Research}}, url = {https://www.iisi.de/wp-content/uploads/2024/10/IRSI_V2102.pdf}, language = {en}, booktitle = {International {Reports} on {Socio}-{Informatics} ({IRSI})}, publisher = {IRSI}, author = {Weiler, Tim and Farshchian, Babak and Bhattacharjee, Sourav and Müller, Claudia and Hochwarter, Stefan and Pipek, Volkmar and Rohde (Eds.), Markus}, year = {2024}, keywords = {italg}, pages = {1--44}, }
2023
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Aal, T., Ruhl, A., Kohler, E., Choudhary, A., Bhandari, P., Devbhankar, N., Egli, S., Shkumbin, G., Kaspar, H., Spittel, M., Kirschsieper, D. & Müller, C. (2023)CareConnection – A Digital Caring Community Platform to Overcome Barriers of Asking for, Accepting and Giving Help
Mensch und Computer 2023. Rapperswil Switzerland, Publisher: ACM, Pages: 318–324 doi:10.1145/3603555.3608578
[BibTeX] [Download PDF]@inproceedings{aal_careconnection_2023, address = {Rapperswil Switzerland}, title = {{CareConnection} – {A} {Digital} {Caring} {Community} {Platform} to {Overcome} {Barriers} of {Asking} for, {Accepting} and {Giving} {Help}}, isbn = {9798400707711}, url = {https://dl.acm.org/doi/10.1145/3603555.3608578}, doi = {10.1145/3603555.3608578}, language = {en}, urldate = {2023-10-03}, booktitle = {Mensch und {Computer} 2023}, publisher = {ACM}, author = {Aal, Tanja and Ruhl, Andrea and Kohler, Erich and Choudhary, Apurva and Bhandari, Pragya and Devbhankar, Namrata and Egli, Silvia and Shkumbin, Gashi and Kaspar, Heidi and Spittel, Madlen and Kirschsieper, Dennis and Müller, Claudia}, month = sep, year = {2023}, keywords = {italg}, pages = {318--324}, }
2022
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Scheepmaker, L., Aal, T., Kender, K., Vallis, S., Aal, K., Smith, N., Melenhorst, M., Van Twist, A., Veenstra, M., Schuler, D., Müller, C., Wulf, V., Weibert, A., Weibert, A., Weibert, A. & Weibert, A. (2022)Ethical Future Environments: Engaging refugees in Smart City participation
Adjunct Proceedings of the 2022 Nordic Human-Computer Interaction Conference. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 1–5 doi:10.1145/3547522.3547704
[BibTeX] [Abstract] [Download PDF]Aiming to improve quality of life for their citizens, cities and environments regions are becoming increasingly smarter. Smart City research and practice has put emphasis on the importance of citizen-centric processes, collaborating with citizens and other stakeholders, as well as public values in Smart City projects. Nevertheless, cities and governmental organizations continue to adopt technology-push approaches, marginalized citizens such as refugees are often excluded in (urban) digitalization and decision-making processes. Despite their different and valuable perspectives, collaborating with marginalized citizens is not common practice, as it often requires a different approach than traditional citizen participation techniques. During this workshop, we will discuss with Smart City practitioners and refugees how we could broaden participation to include citizens who are still excluded, using a visual card-based game to discuss topics in the Smart City context that are relevant to participants. The expected outcomes of this workshop are an understanding of opportunities for involving marginalized citizens (in this workshop: refugees) in Smart City projects, different perspectives of stakeholders involved, and the setting up of a learning and caring community in which different stakeholders can share their insights and practices.
@inproceedings{scheepmaker_ethical_2022, address = {New York, NY, USA}, series = {{NordiCHI} '22}, title = {Ethical {Future} {Environments}: {Engaging} refugees in {Smart} {City} participation}, isbn = {978-1-4503-9448-2}, shorttitle = {Ethical {Future} {Environments}}, url = {https://doi.org/10.1145/3547522.3547704}, doi = {10.1145/3547522.3547704}, abstract = {Aiming to improve quality of life for their citizens, cities and environments regions are becoming increasingly smarter. Smart City research and practice has put emphasis on the importance of citizen-centric processes, collaborating with citizens and other stakeholders, as well as public values in Smart City projects. Nevertheless, cities and governmental organizations continue to adopt technology-push approaches, marginalized citizens such as refugees are often excluded in (urban) digitalization and decision-making processes. Despite their different and valuable perspectives, collaborating with marginalized citizens is not common practice, as it often requires a different approach than traditional citizen participation techniques. During this workshop, we will discuss with Smart City practitioners and refugees how we could broaden participation to include citizens who are still excluded, using a visual card-based game to discuss topics in the Smart City context that are relevant to participants. The expected outcomes of this workshop are an understanding of opportunities for involving marginalized citizens (in this workshop: refugees) in Smart City projects, different perspectives of stakeholders involved, and the setting up of a learning and caring community in which different stakeholders can share their insights and practices.}, urldate = {2022-10-04}, booktitle = {Adjunct {Proceedings} of the 2022 {Nordic} {Human}-{Computer} {Interaction} {Conference}}, publisher = {Association for Computing Machinery}, author = {Scheepmaker, Laura and Aal, Tanja and Kender, Kay and Vallis, Stacy and Aal, Konstantin and Smith, Nancy and Melenhorst, Mark and Van Twist, Anouk and Veenstra, Mettina and Schuler, Douglas and Müller, Claudia and Wulf, Volker and Weibert, Anne and Weibert, Anne and Weibert, Anne and Weibert, Anne}, month = oct, year = {2022}, keywords = {italg, Smart Cities, HCI, Participatory design, refugees, marginalized people}, pages = {1--5}, }
2021
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Struzek, D. & Mueller, C. (2021)Introduction of a platform for fostering social participation and engagement in rural areas
Gemeinsame Fachtagung der DGGG: „(Neue) Lebensformen im Alter“. doi:10.13140/RG.2.2.32157.23526
[BibTeX] [Abstract]Rural areas are struggling with ever greater challenges. Young people are leaving, social spaces are disappearing, and public infrastructure is poor or lacking. Various technical communication channels are already being used to provide support. This has led to information overload and a lack of trust in new technologies, especially among the older population. In order to support 6 villages in mutual communication, we used the well-known neighborhood platform „nebenan.de,“ which was developed for urban areas, as part of the 3-year research project Digital Village Center (Digi.DoM), which focused on developing digitization strategies for rural areas. Older residents in particular should have a way to get help from others, post questions about technology, requests or offers for sale, and requests for rides, even across villages. Participatory approaches were used to identify requirements for the platform for rural areas. Appropriation of the platform took place in 6 technology workshops held in three villages. Although residents of all ages were welcome, only residents between the ages of 60 and 85 attended. The workshops helped us capture related needs of older users. To encourage interaction, a common group was created on the platform, accessible to all registered villagers from all villages. The meetings showed how hesitant the older users of the platform were and for the most part only surveyed the association work. In addition, the villages wished to have their own groups, to which other villages did not have access. Another problem was the lack of trust building, which was reflected in the fact that workshop participation decreased and participants were skeptical even about a list of participants. Significant, at the same time, was the village history, which was even seen as a reason for using the platform. Using the introduction process of nebenan.de as an example, the contribution reflects on a basic conflict of community technologies for the target group of older adults who have little experience with such applications. On the one hand, such community technologies only work if a sufficiently large mass of users participates („critical mass“). On the other hand, this is countered by worries of „non-users“ who are concerned with questions of security, privacy related to community processes, they are used to in their small village life. The poster shows how socially acceptable solutions were sought with the older people in negotiation processes.
@inproceedings{struzek_introduction_2021, title = {Introduction of a platform for fostering social participation and engagement in rural areas}, doi = {10.13140/RG.2.2.32157.23526}, abstract = {Rural areas are struggling with ever greater challenges. Young people are leaving, social spaces are disappearing, and public infrastructure is poor or lacking. Various technical communication channels are already being used to provide support. This has led to information overload and a lack of trust in new technologies, especially among the older population. In order to support 6 villages in mutual communication, we used the well-known neighborhood platform "nebenan.de," which was developed for urban areas, as part of the 3-year research project Digital Village Center (Digi.DoM), which focused on developing digitization strategies for rural areas. Older residents in particular should have a way to get help from others, post questions about technology, requests or offers for sale, and requests for rides, even across villages. Participatory approaches were used to identify requirements for the platform for rural areas. Appropriation of the platform took place in 6 technology workshops held in three villages. Although residents of all ages were welcome, only residents between the ages of 60 and 85 attended. The workshops helped us capture related needs of older users. To encourage interaction, a common group was created on the platform, accessible to all registered villagers from all villages. The meetings showed how hesitant the older users of the platform were and for the most part only surveyed the association work. In addition, the villages wished to have their own groups, to which other villages did not have access. Another problem was the lack of trust building, which was reflected in the fact that workshop participation decreased and participants were skeptical even about a list of participants. Significant, at the same time, was the village history, which was even seen as a reason for using the platform. Using the introduction process of nebenan.de as an example, the contribution reflects on a basic conflict of community technologies for the target group of older adults who have little experience with such applications. On the one hand, such community technologies only work if a sufficiently large mass of users participates ("critical mass"). On the other hand, this is countered by worries of "non-users" who are concerned with questions of security, privacy related to community processes, they are used to in their small village life. The poster shows how socially acceptable solutions were sought with the older people in negotiation processes.}, booktitle = {Gemeinsame {Fachtagung} der {DGGG}: „({Neue}) {Lebensformen} im {Alter}“}, author = {Struzek, David and Mueller, Claudia}, month = sep, year = {2021}, keywords = {italg}, } -
Struzek, D., Butorac, J. & Mueller, C. (2021)Designing for older dancers – implications for design of IT which supports joy of movement in urban spaces
Gemeinsame Fachtagung der DGGG: „(Neue) Lebensformen im Alter“. doi:10.13140/RG.2.2.25446.34882
[BibTeX] [Abstract]The current global pandemic caused by COVID-19 has turned many people’s daily lives upside down. The scale of the crisis forced countries to take increasingly drastic measures, from initial hygiene and protection measures to a complete lockdown of public and private life. To this end, public places were closed off, large events were banned for the time being, and public offerings and activities that lead to gatherings of people were not permitted. Older adults, as a particularly vulnerable group, suffer from the physical distancing measures when they have to reduce social activities. To bridge the physical distance problem, videoconferencing and live streaming solutions have gained popularity. The poster demonstrates research activities from the BMBF-funded “Active City Innovation” research project, exploring how dance and movement in public spaces can be supported by socio-technical systems with a special focus on older citizens. As part of the requirements analysis process, interviews and participant observations have been conducted with older dancers between 65 and 95 years in Siegen. The dance group had been meeting regularly to dance together for several years. Due to the COVID-19 restrictions, they had to cancel all joint dance activities on site. With the qualitative research approach, we aim to understand the motivations of the older dancers as well as their trainers and extrapolate implications for potential technical assistance from the findings. The results indicate that dancing, especially among older adults, is not comparable to other physical activities and that personal exchange and a sense of community are the main reasons for participation at the dance class. Digital solutions such as live streaming solutions are hardly seen as an alternative to exercise and tend to be rejected, since technical systems are not associated with leisure time and, above all, cannot convey the human feeling of the joint activity. The results also show that dancing or moving in a group provides support and structure in the living environment and is seen as a movement option especially by women, while men prefer other sportive activities, such as riding a bicycle. Our results may assist researchers and developers in implementing conferencing and live streaming systems to support physical activity promotion in older adults, and most importantly, raise awareness of social participation and sense of community as key motivators for using such systems.
@inproceedings{struzek_designing_2021-1, title = {Designing for older dancers – implications for design of {IT} which supports joy of movement in urban spaces}, doi = {10.13140/RG.2.2.25446.34882}, abstract = {The current global pandemic caused by COVID-19 has turned many people's daily lives upside down. The scale of the crisis forced countries to take increasingly drastic measures, from initial hygiene and protection measures to a complete lockdown of public and private life. To this end, public places were closed off, large events were banned for the time being, and public offerings and activities that lead to gatherings of people were not permitted. Older adults, as a particularly vulnerable group, suffer from the physical distancing measures when they have to reduce social activities. To bridge the physical distance problem, videoconferencing and live streaming solutions have gained popularity. The poster demonstrates research activities from the BMBF-funded “Active City Innovation” research project, exploring how dance and movement in public spaces can be supported by socio-technical systems with a special focus on older citizens. As part of the requirements analysis process, interviews and participant observations have been conducted with older dancers between 65 and 95 years in Siegen. The dance group had been meeting regularly to dance together for several years. Due to the COVID-19 restrictions, they had to cancel all joint dance activities on site. With the qualitative research approach, we aim to understand the motivations of the older dancers as well as their trainers and extrapolate implications for potential technical assistance from the findings. The results indicate that dancing, especially among older adults, is not comparable to other physical activities and that personal exchange and a sense of community are the main reasons for participation at the dance class. Digital solutions such as live streaming solutions are hardly seen as an alternative to exercise and tend to be rejected, since technical systems are not associated with leisure time and, above all, cannot convey the human feeling of the joint activity. The results also show that dancing or moving in a group provides support and structure in the living environment and is seen as a movement option especially by women, while men prefer other sportive activities, such as riding a bicycle. Our results may assist researchers and developers in implementing conferencing and live streaming systems to support physical activity promotion in older adults, and most importantly, raise awareness of social participation and sense of community as key motivators for using such systems.}, booktitle = {Gemeinsame {Fachtagung} der {DGGG}: „({Neue}) {Lebensformen} im {Alter}“}, author = {Struzek, David and Butorac, Jana and Mueller, Claudia}, month = sep, year = {2021}, keywords = {italg}, } -
Cerna, K. & Müller, C. (2021)Fostering digital literacy through a mobile demo-kit development: Co-designing didactic prototypes with older adults
Adjunct Publication of the 23rd International Conference on Mobile Human-Computer Interaction. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 1–6
[BibTeX] [Abstract] [Download PDF]Developing toolkits as a support of participatory design is a common approach when designing with and for older adults. The key aspect in designing digital tools is digital literacy of the participants and how to sustain it during the project but also after its end. Yet, not enough attention has been paid to how to use such toolkits to make PD projects results sustainable. To address this issue, we are developing a mobile demo-kit, a set of didactic prototypes, which aims to foster older participants’ digital literacy and hence make findings sustainable. We illustrate it on a practice-based study, during which we conducted participatory observation, a series of interviews and organized a series of participatory workshops online with older adults. Our preliminary findings contribute to discussion on making PD with and for older adults sustainable by focusing on what older adults can learn during the PD, how to support this process but also how to communicate the findings further on.
@inproceedings{cerna_fostering_2021, address = {New York, NY, USA}, title = {Fostering digital literacy through a mobile demo-kit development: {Co}-designing didactic prototypes with older adults}, isbn = {978-1-4503-8329-5}, shorttitle = {Fostering digital literacy through a mobile demo-kit development}, url = {https://doi.org/10.1145/3447527.3474849}, abstract = {Developing toolkits as a support of participatory design is a common approach when designing with and for older adults. The key aspect in designing digital tools is digital literacy of the participants and how to sustain it during the project but also after its end. Yet, not enough attention has been paid to how to use such toolkits to make PD projects results sustainable. To address this issue, we are developing a mobile demo-kit, a set of didactic prototypes, which aims to foster older participants’ digital literacy and hence make findings sustainable. We illustrate it on a practice-based study, during which we conducted participatory observation, a series of interviews and organized a series of participatory workshops online with older adults. Our preliminary findings contribute to discussion on making PD with and for older adults sustainable by focusing on what older adults can learn during the PD, how to support this process but also how to communicate the findings further on.}, urldate = {2022-01-13}, booktitle = {Adjunct {Publication} of the 23rd {International} {Conference} on {Mobile} {Human}-{Computer} {Interaction}}, publisher = {Association for Computing Machinery}, author = {Cerna, Katerina and Müller, Claudia}, month = sep, year = {2021}, keywords = {italg, Participatory design, Learning, Older adults, Didactic prototypes, Mobile demo-kit}, pages = {1--6}, } -
Aal, T., Müller, C., Aal, K., Wulf, V., Tachtler, F., Scheepmaker, L., Fitzpatrick, G., Smith, N. & Schuler, D. (2021)Ethical Future Environments: Smart Thinking about Smart Cities means engaging with its Most Vulnerable
C&T ’21: Proceedings of the 10th International Conference on Communities & Technologies – Wicked Problems in the Age of Tech. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 340–345 doi:10.1145/3461564.3468165
[BibTeX] [Abstract] [Download PDF]Over the past several decades the concept of smart cities has gained a lot of attention amongst researchers, the media, governments, civic groups and citizens. The literature shows that innovations have a more positive impact when they stimulate the development of cities and shape their space for a variety of participants, or when design is participatory. This ensures a non-technocratic approach, i.e., one that builds on the complexity of today’s socio-technical systems and the consideration of their individual actors. Citizen-based approaches or one of the so-called Caring Community are possible answers to this. In this Design Fiction workshop, we take a critical view on the idea of smart cities by broadening participation to stakeholders who are still excluded from its concept and can be described as vulnerable and often marginalized, such as people who are (culturally) diverse (e.g. migrants, refugees, older adults, children, currently and formerly incarcerated people, homeless people and those with low income) or neurodiverse (e.g. people living with mental health challenges as autism or dementia or who suffer from functional impairments), and also animals and nature who are left behind in the whole digitization process. In this regard we will also address topics like sustainability and well-being. One of the expected outcomes of this workshop is the development of a holistic and sustainable smart city concept involving currently excluded stakeholders.
@inproceedings{aal_ethical_2021, address = {New York, NY, USA}, series = {C\&{T} '21}, title = {Ethical {Future} {Environments}: {Smart} {Thinking} about {Smart} {Cities} means engaging with its {Most} {Vulnerable}}, isbn = {978-1-4503-9056-9}, shorttitle = {Ethical {Future} {Environments}}, url = {https://doi.org/10.1145/3461564.3468165}, doi = {10.1145/3461564.3468165}, abstract = {Over the past several decades the concept of smart cities has gained a lot of attention amongst researchers, the media, governments, civic groups and citizens. The literature shows that innovations have a more positive impact when they stimulate the development of cities and shape their space for a variety of participants, or when design is participatory. This ensures a non-technocratic approach, i.e., one that builds on the complexity of today's socio-technical systems and the consideration of their individual actors. Citizen-based approaches or one of the so-called Caring Community are possible answers to this. In this Design Fiction workshop, we take a critical view on the idea of smart cities by broadening participation to stakeholders who are still excluded from its concept and can be described as vulnerable and often marginalized, such as people who are (culturally) diverse (e.g. migrants, refugees, older adults, children, currently and formerly incarcerated people, homeless people and those with low income) or neurodiverse (e.g. people living with mental health challenges as autism or dementia or who suffer from functional impairments), and also animals and nature who are left behind in the whole digitization process. In this regard we will also address topics like sustainability and well-being. One of the expected outcomes of this workshop is the development of a holistic and sustainable smart city concept involving currently excluded stakeholders.}, urldate = {2021-07-05}, booktitle = {C\&{T} '21: {Proceedings} of the 10th {International} {Conference} on {Communities} \& {Technologies} - {Wicked} {Problems} in the {Age} of {Tech}}, publisher = {Association for Computing Machinery}, author = {Aal, Tanja and Müller, Claudia and Aal, Konstantin and Wulf, Volker and Tachtler, Franziska and Scheepmaker, Laura and Fitzpatrick, Geraldine and Smith, Nancy and Schuler, Douglas}, month = jun, year = {2021}, keywords = {italg, Animal-Computer Interaction, Caring Community, Citizen Science, Marginalization, Smart Cities, Urban Informatics, Vulnerability}, pages = {340--345}, } -
Struzek, D., Cerna, K., Paluch, R., Bittenbinder, S., Müller, C., Reuter, A., Stamato, L., Subasi, Ö., Hamidi, F. & Vines, J. (2021)Designing for New Forms of Vulnerability: Exploring transformation and empowerment in times of COVID-19
2021 CHI Conference on Human Factors in Computing Systems., Pages: 1–5 doi:10.1145/3411763.3441339
[BibTeX] [Download PDF]@inproceedings{struzek_designing_2021, title = {Designing for {New} {Forms} of {Vulnerability}: {Exploring} transformation and empowerment in times of {COVID}-19}, volume = {Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems}, url = {https://dl.acm.org/doi/10.1145/3411763.3441339}, doi = {10.1145/3411763.3441339}, booktitle = {2021 {CHI} {Conference} on {Human} {Factors} in {Computing} {Systems}}, author = {Struzek, David and Cerna, Katerina and Paluch, Richard and Bittenbinder, Sven and Müller, Claudia and Reuter, Arlind and Stamato, Lydia and Subasi, Özge and Hamidi, Foad and Vines, John}, month = may, year = {2021}, keywords = {italg}, pages = {1--5}, } -
Gashi, S., Müller, C., Aal, T. & Kohler, E. (2021)Co-Forschung und Gestaltung der „Sorgenden Gemeinschaft Obfelden”: Herausforderungen und Möglichkeiten von Bürgerforschung im hybriden Setting
Gashi, Shkumbin; Müller, Claudia; Ertl, Tanja; Kohler, Erich (September 2021). Co-Forschung und Gestaltung der „Sorgenden Gemeinschaft Obfelden”: Herausforderungen und Möglichkeiten von Bürgerforschung im hybriden Setting In: (New) forms of life in old age. Siegen, Germany. September 2021.. Siegen, Germany
[BibTeX] [Abstract] [Download PDF]Immer mehr Menschen wollen so lange wie möglich ihr Seniorenleben zuhause gestalten – auch wenn sie aufgrund von Krankheit, Alter oder Behinderung auf umfassende Hilfe oder Unterstützung angewiesen sind. Die Sorgearbeit zu Hause geht weit über die medizinische Betreuung und Körperpflege hinaus; Haushalt und soziale Teilhabe sind zentrale Versorgungsaspekte, ohne die Versorgung zu Hause nicht funktionieren kann, respektive die Lebensqualität stark leidet. Mittels partizipativer Co-Forschung auf der Basis der Community Based Participatory Research (CBPR) richtet sich das Projekt genau darauf: Mit Bewohner/-innen und weiteren lokalen Akteursgruppen ein Verständnis für Alltagsbedarfe erforschen sowie gemeinsam Handlungsempfehlungen und Maßnahmen entwickeln. Dieser Beitrag stellt einen innovativen konzeptuellen Ansatz vor, der zwei aktuelle Lösungsansätze für die technologisch gestützte Langzeitpflege zuhause zusammenbringt: Caring Community und Living Labs. Beide Ansätze arbeiten mit qualitativ-empirischen und Aktionsforschungs-orientierten Methoden, die im Projekt zusammengeführt werden. Wir stellen den qualitativen Co-Forschungsprozess mit Gemeindebewohnern in einer von drei beteiligten Schweizer Gemeinden vor, der seit November 2019 mit dreijähriger Laufzeit verfolgt wird. In der Gemeinde stand die gemeinsame Formulierung einer Forschungsfrage, die Schulung von BürgerInnen zur Vorbereitung, Durchführung und Analyse 20 qualitativer Interviews mit Betroffenen im Zentrum. Aktuell werden die Analyseergebnisse gemeinsam verschriftlicht und ein Prozess der Entwicklung von Maßnahmen auf der Basis der Ergebnisse wurde eingeleitet. Seit April 2020 finden die zweiwöchentlichen gemeinsamen Arbeitstreffen von hauptamtlich Forschenden und Bürgerforschenden über Videokonferenztreffen statt. In Phasen der Lockerung, wie im Herbst 2020, konnten wenige Vor-Ort-Treffen stattfinden, die teilweise mit hybrider Beteiligung durchgeführt wurden. Die Covid-19-bedingten Kontaktbeschränkungen zeigten sich erst als große Hürde, doch wurden Wege gefunden, den gemeinsamen Co-Forschungsprozess weiterzuverfolgen. Die Möglichkeiten und Herausforderungen eines hybriden Settings für eine erfolgreiche bürgerbeteiligende qualitative Forschungsarbeit werden erläutert und diskutiert.
@inproceedings{gashi_co-forschung_2021, address = {Siegen, Germany}, title = {Co-{Forschung} und {Gestaltung} der „{Sorgenden} {Gemeinschaft} {Obfelden}”: {Herausforderungen} und {Möglichkeiten} von {Bürgerforschung} im hybriden {Setting}}, copyright = {info:eu-repo/semantics/restrictedAccess}, shorttitle = {Co-{Forschung} und {Gestaltung} der „{Sorgenden} {Gemeinschaft} {Obfelden}”}, url = {https://dggg-ft2021.aey-congresse.de/programm/session/digitale-medien-in-caring-communities.html}, abstract = {Immer mehr Menschen wollen so lange wie möglich ihr Seniorenleben zuhause gestalten – auch wenn sie aufgrund von Krankheit, Alter oder Behinderung auf umfassende Hilfe oder Unterstützung angewiesen sind. Die Sorgearbeit zu Hause geht weit über die medizinische Betreuung und Körperpflege hinaus; Haushalt und soziale Teilhabe sind zentrale Versorgungsaspekte, ohne die Versorgung zu Hause nicht funktionieren kann, respektive die Lebensqualität stark leidet. Mittels partizipativer Co-Forschung auf der Basis der Community Based Participatory Research (CBPR) richtet sich das Projekt genau darauf: Mit Bewohner/-innen und weiteren lokalen Akteursgruppen ein Verständnis für Alltagsbedarfe erforschen sowie gemeinsam Handlungsempfehlungen und Maßnahmen entwickeln. Dieser Beitrag stellt einen innovativen konzeptuellen Ansatz vor, der zwei aktuelle Lösungsansätze für die technologisch gestützte Langzeitpflege zuhause zusammenbringt: Caring Community und Living Labs. Beide Ansätze arbeiten mit qualitativ-empirischen und Aktionsforschungs-orientierten Methoden, die im Projekt zusammengeführt werden. Wir stellen den qualitativen Co-Forschungsprozess mit Gemeindebewohnern in einer von drei beteiligten Schweizer Gemeinden vor, der seit November 2019 mit dreijähriger Laufzeit verfolgt wird. In der Gemeinde stand die gemeinsame Formulierung einer Forschungsfrage, die Schulung von BürgerInnen zur Vorbereitung, Durchführung und Analyse 20 qualitativer Interviews mit Betroffenen im Zentrum. Aktuell werden die Analyseergebnisse gemeinsam verschriftlicht und ein Prozess der Entwicklung von Maßnahmen auf der Basis der Ergebnisse wurde eingeleitet. Seit April 2020 finden die zweiwöchentlichen gemeinsamen Arbeitstreffen von hauptamtlich Forschenden und Bürgerforschenden über Videokonferenztreffen statt. In Phasen der Lockerung, wie im Herbst 2020, konnten wenige Vor-Ort-Treffen stattfinden, die teilweise mit hybrider Beteiligung durchgeführt wurden. Die Covid-19-bedingten Kontaktbeschränkungen zeigten sich erst als große Hürde, doch wurden Wege gefunden, den gemeinsamen Co-Forschungsprozess weiterzuverfolgen. Die Möglichkeiten und Herausforderungen eines hybriden Settings für eine erfolgreiche bürgerbeteiligende qualitative Forschungsarbeit werden erläutert und diskutiert.}, language = {deu}, urldate = {2023-10-03}, booktitle = {Gashi, {Shkumbin}; {Müller}, {Claudia}; {Ertl}, {Tanja}; {Kohler}, {Erich} ({September} 2021). {Co}-{Forschung} und {Gestaltung} der „{Sorgenden} {Gemeinschaft} {Obfelden}”: {Herausforderungen} und {Möglichkeiten} von {Bürgerforschung} im hybriden {Setting} {In}: ({New}) forms of life in old age. {Siegen}, {Germany}. {September} 2021.}, author = {Gashi, Shkumbin and Müller, Claudia and Aal, Tanja and Kohler, Erich}, collaborator = {Gashi, Shkumbin and Müller, Claudia and Aal, Tanja and Kohler, Erich}, month = sep, year = {2021}, keywords = {italg}, } -
Bittenbinder, S., Pinatti de Carvalho, A. F., Krapp, E., Müller, C. & Wulf, V. (2021)Planning for Inclusive Design Workshops: Fostering Collaboration between People with and without Visual Impairment
Proceedings of 19th European Conference on Computer-Supported Cooperative Work., Publisher: European Society for Socially Embedded Technologies (EUSSET) doi:10.18420/ecscw2021_ep27
[BibTeX] [Abstract] [Download PDF]Carrying out successful design workshops can be a challenging task. This can turn even more difficult, if one attempts to engage in more inclusive design workshops, where a broad range of user profiles are covered. If some of these profiles refer to people with impairments, things can get even more complicated. Furthermore, there are also associated challenges when trying to carry out something that is usually implemented as a face-to-face activity in an online format. This exploratory paper introduces a discussion on a few lessons learned from organising design workshops including both people with and without visual impairments. It also outlines our response to the situation created by the COVID-19 pandemic, which prevented us to engage in face-to-face design workshops. Based on feedback received from participants of a first in-person design workshop organised within one of our projects and on informal interviews carried out mainly over the phone to discuss ways to enhance the collaboration between people with and without visual impairments during such activities, we go on to introduce some relevant aspects that should be taken into consideration when planning inclusive design workshops. This is a preliminary contribution, meant to raise discussions on technology-mediated inclusive participatory design initiatives to further inform the development of a solid methodological contribution to CSCW.
@inproceedings{bittenbinder_planning_2021, title = {Planning for {Inclusive} {Design} {Workshops}: {Fostering} {Collaboration} between {People} with and without {Visual} {Impairment}}, shorttitle = {Planning for {Inclusive} {Design} {Workshops}}, url = {https://dl.eusset.eu/handle/20.500.12015/4158}, doi = {10.18420/ecscw2021_ep27}, abstract = {Carrying out successful design workshops can be a challenging task. This can turn even more difficult, if one attempts to engage in more inclusive design workshops, where a broad range of user profiles are covered. If some of these profiles refer to people with impairments, things can get even more complicated. Furthermore, there are also associated challenges when trying to carry out something that is usually implemented as a face-to-face activity in an online format. This exploratory paper introduces a discussion on a few lessons learned from organising design workshops including both people with and without visual impairments. It also outlines our response to the situation created by the COVID-19 pandemic, which prevented us to engage in face-to-face design workshops. Based on feedback received from participants of a first in-person design workshop organised within one of our projects and on informal interviews carried out mainly over the phone to discuss ways to enhance the collaboration between people with and without visual impairments during such activities, we go on to introduce some relevant aspects that should be taken into consideration when planning inclusive design workshops. This is a preliminary contribution, meant to raise discussions on technology-mediated inclusive participatory design initiatives to further inform the development of a solid methodological contribution to CSCW.}, language = {en}, urldate = {2021-05-25}, booktitle = {Proceedings of 19th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}}, publisher = {European Society for Socially Embedded Technologies (EUSSET)}, author = {Bittenbinder, Sven and Pinatti de Carvalho, Aparecido Fabiano and Krapp, Eva and Müller, Claudia and Wulf, Volker}, year = {2021}, note = {Accepted: 2021-05-18T10:05:02Z Publisher: European Society for Socially Embedded Technologies (EUSSET)}, keywords = {italg}, } -
Cerna, K. & Müller, C. (2021)Making online participatory design work: Understanding the digital ecologies of older adults
Proceedings of 19th European Conference on Computer-Supported Cooperative Work., Publisher: European Society for Socially Embedded Technologies (EUSSET) doi:10.18420/ecscw2021_n22
[BibTeX] [Abstract] [Download PDF]Participatory design (PD) is a meaningful approach to involve older adults into design; however, currently we lack understanding how to do such work online. In our paper, we report from a study where we organized 19 PD workshops online with older adults. We argue that to do so in a meaningful way, a mutually shaped understanding of older adults’ digital ecologies is at the core of organizing such PD processes. We present an empirical account of how digital ecologies of our older participants have become an issue to tackle in the online PD workshops. Further, we provide a solution, a mapping technique, and report from our efforts to evaluate it, that should help to overcome the situation when digital ecologies become a problem in PD online.
@inproceedings{cerna_making_2021, title = {Making online participatory design work: {Understanding} the digital ecologies of older adults}, shorttitle = {Making online participatory design work}, url = {https://dl.eusset.eu/handle/20.500.12015/4161}, doi = {10.18420/ecscw2021_n22}, abstract = {Participatory design (PD) is a meaningful approach to involve older adults into design; however, currently we lack understanding how to do such work online. In our paper, we report from a study where we organized 19 PD workshops online with older adults. We argue that to do so in a meaningful way, a mutually shaped understanding of older adults’ digital ecologies is at the core of organizing such PD processes. We present an empirical account of how digital ecologies of our older participants have become an issue to tackle in the online PD workshops. Further, we provide a solution, a mapping technique, and report from our efforts to evaluate it, that should help to overcome the situation when digital ecologies become a problem in PD online.}, language = {en}, urldate = {2021-05-25}, booktitle = {Proceedings of 19th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}}, publisher = {European Society for Socially Embedded Technologies (EUSSET)}, author = {Cerna, Katerina and Müller, Claudia}, year = {2021}, note = {Accepted: 2021-05-18T10:05:04Z Publisher: European Society for Socially Embedded Technologies (EUSSET)}, keywords = {italg}, }
2020
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Engelbutzeder, P., Cerna, K., Randall, D., Lawo, D., Müller, C., Stevens, G. & Wulf, V. (2020)Investigating the use of digital artifacts in a community project of sustainable food practices: ‚My chili blossoms‘
Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 1–4 doi:10.1145/3419249.3420089
[BibTeX] [Abstract] [Download PDF]Research on food practices has become more common among scholars of HCI in recent years. Human-Food-Interaction (HFI) looks into the interplay of humans, food and technology. HFI, even so, has paid relatively little attention to the more collective elements of food practice, including social bonding [1]. The modest project we describe below aimed to say something about the use of digital artifacts to support community engagement for sustainable food practices. We participated, as action researchers (see [2]) in a grassroots movement that instigated a project around learning about food growing, using digital means to bring interested people together during times of physical distancing: In the project Vegetables seek a home, people from various backgrounds ‘adopted’ a chili-plant, they are invited to share what they like in a Telegram-Group, and to get learning-modules via a mailing-list. Through an analysis of the communal effort to actualize the project (video-calls, Telegram, wechange.de) and the content of the Telegram-Group for the chili-plant adopting parents and experts, we suggest some design implications for grassroots communities and sustainable food practice. In future research we intend an iterative design to support the community and its project, utilizing Holmgren’s 12 principles of permaculture design.
@inproceedings{engelbutzeder_investigating_2020, address = {New York, NY, USA}, series = {{NordiCHI} '20}, title = {Investigating the use of digital artifacts in a community project of sustainable food practices: '{My} chili blossoms'}, isbn = {978-1-4503-7579-5}, shorttitle = {Investigating the use of digital artifacts in a community project of sustainable food practices}, url = {https://doi.org/10.1145/3419249.3420089}, doi = {10.1145/3419249.3420089}, abstract = {Research on food practices has become more common among scholars of HCI in recent years. Human-Food-Interaction (HFI) looks into the interplay of humans, food and technology. HFI, even so, has paid relatively little attention to the more collective elements of food practice, including social bonding [1]. The modest project we describe below aimed to say something about the use of digital artifacts to support community engagement for sustainable food practices. We participated, as action researchers (see [2]) in a grassroots movement that instigated a project around learning about food growing, using digital means to bring interested people together during times of physical distancing: In the project Vegetables seek a home, people from various backgrounds ‘adopted’ a chili-plant, they are invited to share what they like in a Telegram-Group, and to get learning-modules via a mailing-list. Through an analysis of the communal effort to actualize the project (video-calls, Telegram, wechange.de) and the content of the Telegram-Group for the chili-plant adopting parents and experts, we suggest some design implications for grassroots communities and sustainable food practice. In future research we intend an iterative design to support the community and its project, utilizing Holmgren's 12 principles of permaculture design.}, urldate = {2021-04-15}, booktitle = {Proceedings of the 11th {Nordic} {Conference} on {Human}-{Computer} {Interaction}: {Shaping} {Experiences}, {Shaping} {Society}}, publisher = {Association for Computing Machinery}, author = {Engelbutzeder, Philip and Cerna, Katerina and Randall, Dave and Lawo, Dennis and M\üller, Claudia and Stevens, Gunnar and Wulf, Volker}, month = oct, year = {2020}, keywords = {italg, Grassroots, HFI, Sustainability, Sustainable HCI, Learning, Community, Food}, pages = {1--4}, } -
Aal, T. & Aal, K. (2020)Psychosocial ICT – Therapeutic Methods becoming Self-Help Tools
22nd International Conference on Human-Computer Interaction with Mobile Devices and Services. Oldenburg Germany, Publisher: ACM, Pages: 1–4 doi:10.1145/3406324.3424594
[BibTeX] [Download PDF]@inproceedings{aal_psychosocial_2020, address = {Oldenburg Germany}, title = {Psychosocial {ICT} – {Therapeutic} {Methods} becoming {Self}-{Help} {Tools}}, isbn = {978-1-4503-8052-2}, url = {https://dl.acm.org/doi/10.1145/3406324.3424594}, doi = {10.1145/3406324.3424594}, language = {en}, urldate = {2023-10-03}, booktitle = {22nd {International} {Conference} on {Human}-{Computer} {Interaction} with {Mobile} {Devices} and {Services}}, publisher = {ACM}, author = {Aal, Tanja and Aal, Konstantin}, month = oct, year = {2020}, keywords = {italg}, pages = {1--4}, } -
Cerna, K., Dickel, M., Müller, C., Kärnä, E., Gallistl, V., Kolland, F. & Reu, V. (2020)Learning for life: Designing for sustainability of tech-learning networks of older adults
Proceedings of 18th European Conference on Computer-Supported Cooperative Work., Publisher: European Society for Socially Embedded Technologies (EUSSET), Pages: 6
[BibTeX] [Abstract]In this position paper, we take a concept – or parts of it – and run away with it (Mol 2002) to explore its potential to better understand the non/appropriation of technologies by people in later life. We introduce the concept of the city as a machine for learning developed by Colin McFarlane (2011) in the field of urban studies. We identify elements we consider inspiring for the study of socio-technical systems, translate them to smaller entities of human-technology interactions and test their usability to analyze how older people in later life integrate digital technologies in their everyday lives. We do so from two distinct vantage points, i.e. empirical contexts: A participatory design project of a neighborhood platform and related privacy issues from the perspective of older tenants, and the introduction of a new automated emergency call system in seniors’ apartments in a serviced senior living facility. We conclude with the suggestion to understand the concept “machine for learning” as a normative notion and a claim to accept the challenge it implies.
@inproceedings{cerna_learning_2020, title = {Learning for life: {Designing} for sustainability of tech-learning networks of older adults}, abstract = {In this position paper, we take a concept – or parts of it – and run away with it (Mol 2002) to explore its potential to better understand the non/appropriation of technologies by people in later life. We introduce the concept of the city as a machine for learning developed by Colin McFarlane (2011) in the field of urban studies. We identify elements we consider inspiring for the study of socio-technical systems, translate them to smaller entities of human-technology interactions and test their usability to analyze how older people in later life integrate digital technologies in their everyday lives. We do so from two distinct vantage points, i.e. empirical contexts: A participatory design project of a neighborhood platform and related privacy issues from the perspective of older tenants, and the introduction of a new automated emergency call system in seniors’ apartments in a serviced senior living facility. We conclude with the suggestion to understand the concept “machine for learning” as a normative notion and a claim to accept the challenge it implies.}, language = {en}, booktitle = {Proceedings of 18th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}}, publisher = {European Society for Socially Embedded Technologies (EUSSET)}, author = {Cerna, Katerina and Dickel, Martin and Müller, Claudia and Kärnä, Eija and Gallistl, Vera and Kolland, Franz and Reu, Verena}, year = {2020}, keywords = {italg}, pages = {6}, }
2019
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Gregorczek, M., Kurz, D. & MÜller, C. (2019)Organisation und Moderation Symposium: Gemischte Gefühle: Mit neuer Technik gesund und autonom durchs Leben
Abschlusssymposium Cognitive Village Projekt. 23.10.2019, Siegen
[BibTeX]@inproceedings{gregorczek_organisation_2019, address = {23.10.2019, Siegen}, title = {Organisation und {Moderation} {Symposium}: {Gemischte} {Gefühle}: {Mit} neuer {Technik} gesund und autonom durchs {Leben}}, booktitle = {Abschlusssymposium {Cognitive} {Village} {Projekt}}, author = {Gregorczek, M and Kurz, D and MÜller, C}, year = {2019}, keywords = {italg}, } -
Wanka, A., Endter, C. & Müller, C. (2019)Technikforschung in alternden Gesellschaften – Herausforderungen für die Gerontologie
DGGG-Kongress. September 2019, Berlin
[BibTeX]@inproceedings{wanka_technikforschung_2019, address = {September 2019, Berlin}, title = {Technikforschung in alternden {Gesellschaften} – {Herausforderungen} für die {Gerontologie}}, booktitle = {{DGGG}-{Kongress}}, author = {Wanka, A and Endter, C and Müller, C}, year = {2019}, keywords = {italg}, } -
Kaspar, H. & Müller, C. (2019)Caring Community Living Lab: ein neuer Ansatz für die Langzeit-Versorgung zuhause
Clusterkonferenz Zukunft der Pflege. September 2019, Berlin
[BibTeX]@inproceedings{kaspar_caring_2019, address = {September 2019, Berlin}, title = {Caring {Community} {Living} {Lab}: ein neuer {Ansatz} für die {Langzeit}-{Versorgung} zuhause}, booktitle = {Clusterkonferenz {Zukunft} der {Pflege}}, author = {Kaspar, H and Müller, C}, year = {2019}, keywords = {italg}, } -
Struzek, D., Dickel, M. & Müller, C. (2019)Co-Design von Community-Technologien im ländlichen Raum
DGG & DGGG Jahreskongress «Versorgung und Teilhabe». Berlin, Germany, Publisher: Deutsche Gesellschaft für Gerontologie und Geriatrie e.V. Berlin
[BibTeX]@inproceedings{struzek_co-design_2019, address = {Berlin, Germany}, title = {Co-{Design} von {Community}-{Technologien} im ländlichen {Raum}}, booktitle = {{DGG} \& {DGGG} {Jahreskongress} «{Versorgung} und {Teilhabe}»}, publisher = {Deutsche Gesellschaft für Gerontologie und Geriatrie e.V. Berlin}, author = {Struzek, David and Dickel, Martin and Müller, Claudia}, year = {2019}, keywords = {italg}, } -
Englert, M., Faust, L., Heinrich-Franke, C., Müller, C. & Schubert, C. (2019)Media in Action: An Inter-disciplinary Journal on Cooperative Media 1/2018
Thematic Focus: Socio-Informatics [Hrsg.]. Mai 2019
[BibTeX]@inproceedings{englert_media_2019, address = {Mai 2019}, title = {Media in {Action}: {An} {Inter}-disciplinary {Journal} on {Cooperative} {Media} 1/2018}, booktitle = {Thematic {Focus}: {Socio}-{Informatics} [{Hrsg}.]}, author = {Englert, M and Faust, L and Heinrich-Franke, C and Müller, C and Schubert, C}, year = {2019}, keywords = {italg}, } -
Müller, C. (2019)Sessionmoderation: Health Literacy in Digitalized Environments
Geriatriekongress 2019. 26.04.2019, Wien
[BibTeX]@inproceedings{muller_sessionmoderation_2019, address = {26.04.2019, Wien}, title = {Sessionmoderation: {Health} {Literacy} in {Digitalized} {Environments}}, booktitle = {Geriatriekongress 2019}, author = {Müller, C}, year = {2019}, keywords = {italg}, } -
Pelzelmayer, K., Müller, C., Struzek, D. & Dickel, M. (2019)Designing for Sustainable Caring Communities: The CareComLabs Framework
2. Tagung des DGGG-Fachausschusses Alter und Technik. Siegen
[BibTeX]@inproceedings{pelzelmayer_designing_2019, address = {Siegen}, title = {Designing for {Sustainable} {Caring} {Communities}: {The} {CareComLabs} {Framework}}, booktitle = {2. {Tagung} des {DGGG}-{Fachausschusses} {Alter} und {Technik}}, author = {Pelzelmayer, K and Müller, C and Struzek, D and Dickel, M}, year = {2019}, keywords = {italg}, } -
Dickel, M., Struzek, D., Jung-Heinrich, J., Müller, C., Kaspar, H., van Holten, K. & Pelzelmayer, K. (2019)Networks of Care in Rural Areas. Workshop: Networks of Care.
European Conference on Computer-Supported Cooperative Work: The International Venue on Practicecentred Computing. 08.06.2019, Wien
[BibTeX]@inproceedings{dickel_networks_2019, address = {08.06.2019, Wien}, title = {Networks of {Care} in {Rural} {Areas}. {Workshop}: {Networks} of {Care}.}, booktitle = {European {Conference} on {Computer}-{Supported} {Cooperative} {Work}: {The} {International} {Venue} on {Practicecentred} {Computing}}, author = {Dickel, M and Struzek, D and Jung-Heinrich, J and Müller, C and Kaspar, H and van Holten, K and Pelzelmayer, K}, year = {2019}, keywords = {italg}, } -
Struzek, D., Müller, C. & Boden, A. (2019)Development of an Everyday Persuasive App for Movement Motivation for Older Adults.
Proceedings of the 17th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing and the Design of Cooperation Technologies -Demos and Posters, Reports of the European Society for Socially Embedded. doi:10.18420/ecscw2019_d04
[BibTeX]@inproceedings{struzek_development_2019, title = {Development of an {Everyday} {Persuasive} {App} for {Movement} {Motivation} for {Older} {Adults}.}, doi = {10.18420/ecscw2019_d04}, booktitle = {Proceedings of the 17th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}: {The} {International} {Venue} on {Practice}-centred {Computing} and the {Design} of {Cooperation} {Technologies} -{Demos} and {Posters}, {Reports} of the {European} {Society} for {Socially} {Embedded}}, author = {Struzek, David and Müller, Claudia and Boden, Alexander}, year = {2019}, keywords = {italg}, } -
Müller, C. (2019)Keynote «Ältere Menschen und Digitalisierung».
Ludwigshafen
[BibTeX]@inproceedings{muller_keynote_2019, address = {Ludwigshafen}, title = {Keynote «Ältere {Menschen} und {Digitalisierung}».}, author = {Müller, Claudia}, year = {2019}, keywords = {italg}, }
2018
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Cerna, K., Islind, A. S., Lundin, J. & Steineck, G. (2018)Decision-support system for cancer rehabilitation: designing for incorporating of quantified data into an existing practice
Proceedings of the 10th Nordic Conference on Human-Computer Interaction. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 747–753 doi:10.1145/3240167.3240255
[BibTeX] [Abstract] [Download PDF]Recent development in self-monitoring devices indicates that using quantified data in clinical practice supporting chronic diseases management holds a big potential. However, exploration of this design space also suggests that some unattended challenges still exist, such as a low adoption rate of self-monitoring tools in existing clinical practice. In this text, we therefore focus on the ways healthcare professionals use quantified data in their practice. We draw on empirical data from an ethnographic study of a cancer rehabilitation center. Our preliminary findings suggest that the self-monitoring tool supported the nurses‘ work because it became a functional complement to their work by allowing them to appropriate the device to their and the patients‘ needs.
@inproceedings{cerna_decision-support_2018, address = {New York, NY, USA}, series = {{NordiCHI} '18}, title = {Decision-support system for cancer rehabilitation: designing for incorporating of quantified data into an existing practice}, isbn = {978-1-4503-6437-9}, shorttitle = {Decision-support system for cancer rehabilitation}, url = {https://doi.org/10.1145/3240167.3240255}, doi = {10.1145/3240167.3240255}, abstract = {Recent development in self-monitoring devices indicates that using quantified data in clinical practice supporting chronic diseases management holds a big potential. However, exploration of this design space also suggests that some unattended challenges still exist, such as a low adoption rate of self-monitoring tools in existing clinical practice. In this text, we therefore focus on the ways healthcare professionals use quantified data in their practice. We draw on empirical data from an ethnographic study of a cancer rehabilitation center. Our preliminary findings suggest that the self-monitoring tool supported the nurses' work because it became a functional complement to their work by allowing them to appropriate the device to their and the patients' needs.}, urldate = {2021-04-16}, booktitle = {Proceedings of the 10th {Nordic} {Conference} on {Human}-{Computer} {Interaction}}, publisher = {Association for Computing Machinery}, author = {Cerna, Katerina and Islind, Anna Sigridur and Lundin, Johan and Steineck, Gunnar}, month = sep, year = {2018}, keywords = {italg, cancer rehabilitation, clinical practice, decision-support system, quantified data}, pages = {747--753}, } -
Dickel, M. & Müller, C. (2018)Ethnographie-basiertes und partizipatives IT-Design mit älteren Menschen. Herausforderungen und Möglichkeiten für die gemeinsame Gestaltungsarbeit im Feld
Alter(n)sgerechte Informatik., Publisher: FIfF-Kommunikation
[BibTeX]@inproceedings{dickel_ethnographie-basiertes_2018, title = {Ethnographie-basiertes und partizipatives {IT}-{Design} mit älteren {Menschen}. {Herausforderungen} und {Möglichkeiten} für die gemeinsame {Gestaltungsarbeit} im {Feld}}, booktitle = {Alter(n)sgerechte {Informatik}}, publisher = {FIfF-Kommunikation}, author = {Dickel, Martin and Müller, Claudia}, editor = {Zehendner, E.}, year = {2018}, keywords = {italg}, }
2017
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Wiegärtner, D., Reuter, C. & Müller, C. (2017)Erwartungen der älteren Bevölkerung an IKT für Krisenkommunikation
Mensch & Computer: Workshopband. Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 609–614 doi:10.18420/muc2017-ws17-0416
[BibTeX] [Abstract] [Download PDF]Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.
@inproceedings{wiegartner_erwartungen_2017, address = {Regensburg, Germany}, title = {Erwartungen der älteren {Bevölkerung} an {IKT} für {Krisenkommunikation}}, url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5419/2017_WS17_416.pdf}, doi = {10.18420/muc2017-ws17-0416}, abstract = {Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.}, booktitle = {Mensch \& {Computer}: {Workshopband}}, publisher = {Gesellschaft für Informatik e.V.}, author = {Wiegärtner, Daniel and Reuter, Christian and Müller, Claudia}, editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.}, year = {2017}, keywords = {italg, CSCW, HCI, KontiKat}, pages = {609--614}, } -
Hornung, D., Müller, C., Shlokovski, I. & Wulf, V. (2017)Navigating Relationships and Boundaries: Concerns around ICT-uptake for Elderly People
Proceedings of the Conference on Human Factors in Computing Systems (CHI)., Pages: 7057–7069
[BibTeX] [Download PDF]@inproceedings{hornung_navigating_2017, title = {Navigating {Relationships} and {Boundaries}: {Concerns} around {ICT}-uptake for {Elderly} {People}}, url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Navigating-Relationships-and-Boundaries-Concerns-around-ICT-uptake-for-Elderly-People.pdf}, booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})}, author = {Hornung, Dominik and Müller, Claudia and Shlokovski, Irini and Wulf, Volker}, year = {2017}, keywords = {italg, A-Paper, a-paper}, pages = {7057--7069}, } -
Müller, C., Schorch, M., Struzek, D. & Neumann, M. (2017)Technology Probes als Mittel zur Unterstützung der Technik-Aneignung
Mensch und Computer 2017 – Workshopband. Regensburg, Publisher: Gesellschaft für Informatik e.V., Pages: 87–93
[BibTeX] [Download PDF]@inproceedings{muller_technology_2017, address = {Regensburg}, title = {Technology {Probes} als {Mittel} zur {Unterstützung} der {Technik}-{Aneignung}}, url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2017/11/Technology-Probes-als-Mittel-zur-Unterstützung-der-Technik-Aneignung.pdf}, booktitle = {Mensch und {Computer} 2017 - {Workshopband}}, publisher = {Gesellschaft für Informatik e.V.}, author = {Müller, Claudia and Schorch, Marén and Struzek, David and Neumann, Marleen}, editor = {Burghardt, Manuel and Wimmer, Raphael and Wolff, Christian and Womser-Hacker, Christa}, year = {2017}, keywords = {italg, PRAXLABS}, pages = {87--93}, } -
Reuter, C., Wiegärtner, D. & Müller, C. (2017)DIVOA – Unterstützung der älteren Bevölkerung bei Schadenslagen
Mensch & Computer: Tagungsband. Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 295–298 doi:10.18420/muc2017-mci-0352
[BibTeX] [Abstract] [Download PDF]Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.
@inproceedings{reuter_divoa_2017, address = {Regensburg, Germany}, title = {{DIVOA} – {Unterstützung} der älteren {Bevölkerung} bei {Schadenslagen}}, url = {https://dl.gi.de/bitstream/handle/20.500.12116/3279/2017_MCI_352.pdf}, doi = {10.18420/muc2017-mci-0352}, abstract = {Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.}, booktitle = {Mensch \& {Computer}: {Tagungsband}}, publisher = {Gesellschaft für Informatik e.V.}, author = {Reuter, Christian and Wiegärtner, Daniel and Müller, Claudia}, editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.}, year = {2017}, keywords = {italg, CSCW, HCI, KontiKat}, pages = {295--298}, }
2016
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Hornung, D., Müller, C., Boden, A. & Stein, M. (2016)Autonomy Support for Elderly People through Everyday Life Gadgets
Proceedings of the 19th International Conference on Supporting Group Work – GROUP ’16. New York, New York, USA, Publisher: ACM Press, Pages: 421–424 doi:10.1145/2957276.2996284
[BibTeX]@inproceedings{hornung_autonomy_2016, address = {New York, New York, USA}, title = {Autonomy {Support} for {Elderly} {People} through {Everyday} {Life} {Gadgets}}, isbn = {978-1-4503-4276-6}, doi = {10.1145/2957276.2996284}, booktitle = {Proceedings of the 19th {International} {Conference} on {Supporting} {Group} {Work} - {GROUP} '16}, publisher = {ACM Press}, author = {Hornung, Dominik and Müller, Claudia and Boden, Alexander and Stein, Martin}, year = {2016}, keywords = {italg}, pages = {421--424}, } -
Hamidi, F., Müller, C., Baljko, M., Schorch, M., Lewkowicz, M. & Stangl, A. (2016)Engaging with Users and Stakeholders: The Emotional and the Personal
Proceedings of the 19th International Conference on Supporting Group Work., Publisher: ACM, Pages: 453–456
[BibTeX]@inproceedings{hamidi_engaging_2016, title = {Engaging with {Users} and {Stakeholders}: {The} {Emotional} and the {Personal}}, booktitle = {Proceedings of the 19th {International} {Conference} on {Supporting} {Group} {Work}}, publisher = {ACM}, author = {Hamidi, Foad and Müller, Claudia and Baljko, Melanie and Schorch, Marén and Lewkowicz, Myriam and Stangl, Abigale}, year = {2016}, keywords = {italg}, pages = {453--456}, }
2015
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Paluch, R., Krueger, M., Schulte, M., Meis, M. & Holube, I. (2015)Einfluss von Fingerfertigkeit und Nahsehschärfe auf die Bedienung von HdO- und IdO-Hörgeräten
Bochum, Nordrhein-Westfalen
[BibTeX]@inproceedings{paluch_einfluss_2015, address = {Bochum, Nordrhein-Westfalen}, title = {Einfluss von {Fingerfertigkeit} und {Nahsehschärfe} auf die {Bedienung} von {HdO}- und {IdO}-{Hörgeräten}}, author = {Paluch, Richard and Krueger, Melanie and Schulte, Michael and Meis, Markus and Holube, Inga}, month = mar, year = {2015}, keywords = {italg}, } -
Gockel, B., Sackmann, T. & Müller, C. (2015)Kommunikation von Verbundenheit mittels Smartwatch
Mensch & Computer: Tagungsband. Stuttgart, Germany, Publisher: Oldenbourg Wissenschaftsverlag, Pages: 331–334
[BibTeX] [Download PDF]@inproceedings{gockel_kommunikation_2015, address = {Stuttgart, Germany}, title = {Kommunikation von {Verbundenheit} mittels {Smartwatch}}, url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/311b2a36aa438f65f82106c66b4124198b64.pdf}, booktitle = {Mensch \& {Computer}: {Tagungsband}}, publisher = {Oldenbourg Wissenschaftsverlag}, author = {Gockel, Bianca and Sackmann, Timo and Müller, Claudia}, year = {2015}, keywords = {italg}, pages = {331--334}, } -
Müller, C., Schnittert, J., Walczuch, M., Alaoui, M., Lewkowicz, M., Wan, L. & Wulf, V. (2015)Impact Factors on Social TV Research in Real Elderly Persons‘ Households
Proceedings of Mensch und Computer 2015. Stuttgart, Publisher: Oldenbourg Wissenschaftsverlag, Pages: 213–222
[BibTeX]@inproceedings{muller_impact_2015, address = {Stuttgart}, title = {Impact {Factors} on {Social} {TV} {Research} in {Real} {Elderly} {Persons}' {Households}}, isbn = {978-3-11-044392-9}, booktitle = {Proceedings of {Mensch} und {Computer} 2015}, publisher = {Oldenbourg Wissenschaftsverlag}, author = {Müller, Claudia and Schnittert, Johanna and Walczuch, Magdalena and Alaoui, Malek and Lewkowicz, Myriam and Wan, Lin and Wulf, Volker}, year = {2015}, keywords = {italg, PRAXLABS}, pages = {213--222}, }
2014
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Müller, C., Schorch, M. & Wieching, R. (2014)PraxLabs as a Setting for Participatory Technology Research and Design in the Field of HRI and Demography
Proceedings of the Workshop „Socially Assistive Robots for the Aging Population: Are we trapped in Stereotypes?“, Human Robot Interaction Conference. Bielefeld, Publisher: Bielefeld University
[BibTeX]@inproceedings{muller_praxlabs_2014, address = {Bielefeld}, title = {{PraxLabs} as a {Setting} for {Participatory} {Technology} {Research} and {Design} in the {Field} of {HRI} and {Demography}}, booktitle = {Proceedings of the {Workshop} "{Socially} {Assistive} {Robots} for the {Aging} {Population}: {Are} we trapped in {Stereotypes}?", {Human} {Robot} {Interaction} {Conference}}, publisher = {Bielefeld University}, author = {Müller, Claudia and Schorch, Marén and Wieching, Rainer}, year = {2014}, keywords = {italg, CSCW, iStopFalls}, } -
Müller, C., Neufeldt, C. & Wulf, V. (2014)Moving into a Senior Apartment: Opportunities and Hindrances in Rebuilding Social Relationships among Elderly
Proceedings of the ACM CSCW Workshop on Collaboration and Coordination in the Context of Informal Care. Baltimore, MD, USA, Publisher: ACM
[BibTeX]@inproceedings{muller_moving_2014, address = {Baltimore, MD, USA}, title = {Moving into a {Senior} {Apartment}: {Opportunities} and {Hindrances} in {Rebuilding} {Social} {Relationships} among {Elderly}}, booktitle = {Proceedings of the {ACM} {CSCW} {Workshop} on {Collaboration} and {Coordination} in the {Context} of {Informal} {Care}}, publisher = {ACM}, author = {Müller, Claudia and Neufeldt, Cornelius and Wulf, Volker}, year = {2014}, keywords = {italg}, } -
Wan, L., Müller, C., Wulf, V. & Randall, D. (2014)Addressing the subtleties in dementia care
Proceedings of the 32nd annual ACM conference on Human factors in computing systems – CHI ’14. New York, New York, USA, Publisher: ACM Press, Pages: 3987–3996 doi:10.1145/2556288.2557307
[BibTeX]@inproceedings{wan_addressing_2014, address = {New York, New York, USA}, title = {Addressing the subtleties in dementia care}, isbn = {978-1-4503-2473-1}, doi = {10.1145/2556288.2557307}, booktitle = {Proceedings of the 32nd annual {ACM} conference on {Human} factors in computing systems - {CHI} '14}, publisher = {ACM Press}, author = {Wan, Lin and Müller, Claudia and Wulf, Volker and Randall, David}, year = {2014}, keywords = {italg, A-Paper, a-paper, PRAXLABS}, pages = {3987--3996}, }
2013
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Müller, C., Neufeldt, C., Jakobi, T. & Wulf, V. (2013)Ankerpunkte für das Participatory Design mit älteren Menschen
Mensch & Computer: Workshopband. München, Publisher: Oldenbourg Verlag, Pages: 347–354
[BibTeX] [Download PDF]@inproceedings{muller_ankerpunkte_2013, address = {München}, title = {Ankerpunkte für das {Participatory} {Design} mit älteren {Menschen}}, url = {http://books.google.com/books?hl=en&lr=&id=cVfpBQAAQBAJ&oi=fnd&pg=PA347&dq=info:SYqyqHLZHr4J:scholar.google.com&ots=_zT5Vmmg8b&sig=geLDLpiN1fpY9UDmArokpnMhtv4}, booktitle = {Mensch \& {Computer}: {Workshopband}}, publisher = {Oldenbourg Verlag}, author = {Müller, Claudia and Neufeldt, Cornelius and Jakobi, Timo and Wulf, Volker}, year = {2013}, keywords = {italg, PRAXLABS, DBL}, pages = {347--354}, } -
Müller, C., Wan, L. & Wulf, V. (2013)Dealing with Wandering in Institutional Care: Exploring the Field
Proceedings of the ICTs for improving Patients Rehabilitation Research Techniques. Venice, Italy, Publisher: IEEE, Pages: 101–104 doi:10.4108/icst.pervasivehealth.2013.252103
[BibTeX]@inproceedings{muller_dealing_2013, address = {Venice, Italy}, title = {Dealing with {Wandering} in {Institutional} {Care}: {Exploring} the {Field}}, isbn = {978-1-936968-80-0}, doi = {10.4108/icst.pervasivehealth.2013.252103}, booktitle = {Proceedings of the {ICTs} for improving {Patients} {Rehabilitation} {Research} {Techniques}}, publisher = {IEEE}, author = {Müller, Claudia and Wan, Lin and Wulf, Volker}, year = {2013}, keywords = {italg, PRAXLABS}, pages = {101--104}, }
2012
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Müller, C., Neufeldt, C., Randall, D. & Wulf, V. (2012)ICT-development in residential care settings
Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems – CHI ’12. New York, New York, USA, Publisher: ACM Press, Pages: 2639–2648 doi:10.1145/2207676.2208655
[BibTeX]@inproceedings{muller_ict-development_2012, address = {New York, New York, USA}, title = {{ICT}-development in residential care settings}, isbn = {978-1-4503-1015-4}, doi = {10.1145/2207676.2208655}, booktitle = {Proceedings of the 2012 {ACM} annual conference on {Human} {Factors} in {Computing} {Systems} - {CHI} '12}, publisher = {ACM Press}, author = {Müller, Claudia and Neufeldt, Cornelius and Randall, David and Wulf, Volker}, year = {2012}, keywords = {italg, A-Paper, a-paper}, pages = {2639--2648}, } -
Müller, C., Wan, L., Stein, M. & Neufeldt, C. (2012)Experience of Giving and Receiving – Living Lab-based Technology Design with Elderly People
Workshop CHI ’12. Austin, TX, USA
[BibTeX] [Download PDF]@inproceedings{muller_experience_2012, address = {Austin, TX, USA}, title = {Experience of {Giving} and {Receiving} – {Living} {Lab}-based {Technology} {Design} with {Elderly} {People}}, url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/stein.pdf}, booktitle = {Workshop {CHI} '12}, author = {Müller, Claudia and Wan, Lin and Stein, Martin and Neufeldt, Cornelius}, year = {2012}, keywords = {italg}, } -
Müller, C., Kötteritzsch, A. & Budweg, S. (2012)Technologische Komponenten von heute als Aushandlungsartefakte für neue Kompositionen von morgen – Erfahrungen und Ergebnisse aus dem AAL-Projekt FoSIBLE
Technik für ein selbstbestimmtes Leben (AAL 2012). Berlin, Germany, Publisher: VDE Verlag
[BibTeX] [Abstract]Die Herausforderungen der Technikfolgenforschung innerhalb der AAL-Domäne spiegeln sich in ähnlicher Weise in den einzelnen AAL-Entwicklungsprojekten wider. Sowohl auf einer Makroebene also auch auf der Mikro-(projektbasierten) Ebene besteht jeweils die Anforderung, in der Zusammenschau aus derzeitigem Stand der Technik und zukunftsorientierten Nutzungs- und Nutzerkonzeptionen verlässliche längerfristige Prognosen zu erstellen. Die frühe Einbindung einer Endnutzer-Perspektive in AAL-Innovationsprozesse gilt als wichtige Maßnahme in Technikprojekten, um Produkte praxis- und nutzerfreundlich und damit markttauglich zu gestalten. Nutzerorientierte Methoden liegen dabei in einer weiten Variationsbreite vor, von Simulation und Modellierung der Bedarfe von Senioren in der Usability-Forschung bis hin zur direkten Integration von älteren Menschen, z. B. in Living Lab-Ansätzen. Die konkrete Ausgestaltung der nutzerorientierten Forschung unter dem Living Lab-Label zeigt sich wiederum variantenreich, ebenso in der Intensität des Beziehungsaufbaus zu Endnutzergruppen. So ist der Begriff bisher hauptsächlich konnotiert mit Einrichtungen, in denen Anwendungen im Laborumfeld mit Probanden unter möglichst praxisnahen Bedingungen erprobt werden. Demgegenüber verfolgt das FoSIBLE-Projekt einen Living Lab-Ansatz, der die Freizeit- und Wohnräume der Endnutzer als testbed für technologische Prototypen verortet. Damit ist das Projekt im Umfeld der Nutzer präsent und die Potentiale für den Aufbau eines dauerhaften Aushandlungs- und Kommunikationsraumes sind hoch. Damit dies gelingt, sind besondere sozio-technische Begleitmaßnahmen notwendig, die im Folgenden beschrieben werden.
@inproceedings{muller_technologische_2012, address = {Berlin, Germany}, title = {Technologische {Komponenten} von heute als {Aushandlungsartefakte} für neue {Kompositionen} von morgen - {Erfahrungen} und {Ergebnisse} aus dem {AAL}-{Projekt} {FoSIBLE}}, abstract = {Die Herausforderungen der Technikfolgenforschung innerhalb der AAL-Domäne spiegeln sich in ähnlicher Weise in den einzelnen AAL-Entwicklungsprojekten wider. Sowohl auf einer Makroebene also auch auf der Mikro-(projektbasierten) Ebene besteht jeweils die Anforderung, in der Zusammenschau aus derzeitigem Stand der Technik und zukunftsorientierten Nutzungs- und Nutzerkonzeptionen verlässliche längerfristige Prognosen zu erstellen. Die frühe Einbindung einer Endnutzer-Perspektive in AAL-Innovationsprozesse gilt als wichtige Maßnahme in Technikprojekten, um Produkte praxis- und nutzerfreundlich und damit markttauglich zu gestalten. Nutzerorientierte Methoden liegen dabei in einer weiten Variationsbreite vor, von Simulation und Modellierung der Bedarfe von Senioren in der Usability-Forschung bis hin zur direkten Integration von älteren Menschen, z. B. in Living Lab-Ansätzen. Die konkrete Ausgestaltung der nutzerorientierten Forschung unter dem Living Lab-Label zeigt sich wiederum variantenreich, ebenso in der Intensität des Beziehungsaufbaus zu Endnutzergruppen. So ist der Begriff bisher hauptsächlich konnotiert mit Einrichtungen, in denen Anwendungen im Laborumfeld mit Probanden unter möglichst praxisnahen Bedingungen erprobt werden. Demgegenüber verfolgt das FoSIBLE-Projekt einen Living Lab-Ansatz, der die Freizeit- und Wohnräume der Endnutzer als testbed für technologische Prototypen verortet. Damit ist das Projekt im Umfeld der Nutzer präsent und die Potentiale für den Aufbau eines dauerhaften Aushandlungs- und Kommunikationsraumes sind hoch. Damit dies gelingt, sind besondere sozio-technische Begleitmaßnahmen notwendig, die im Folgenden beschrieben werden.}, booktitle = {Technik für ein selbstbestimmtes {Leben} ({AAL} 2012)}, publisher = {VDE Verlag}, author = {Müller, Claudia and Kötteritzsch, Anna and Budweg, Steffen}, year = {2012}, keywords = {italg}, } -
Müller, C., Neufeldt, C., Randall, D. & Wulf, V. (2012)ICT-development in residential care settings: sensitizing design to the life circumstances of the residents of a care home
Proceedings of CHI ’12. New York, NY, USA, Publisher: ACM Press, Pages: 2639–2648
[BibTeX]@inproceedings{muller_ict-development_2012-1, address = {New York, NY, USA}, title = {{ICT}-development in residential care settings: sensitizing design to the life circumstances of the residents of a care home}, booktitle = {Proceedings of {CHI} '12}, publisher = {ACM Press}, author = {Müller, Claudia and Neufeldt, Cornelius and Randall, David and Wulf, Volker}, year = {2012}, keywords = {italg, a-paper, PRAXLABS}, pages = {2639--2648}, }
2010
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Müller, C., Pipek, V., Reuter, C., Mueller, C., Pipek, V. & Reuter, C. (2010)Globale Infrastruktur – lokales Arbeiten: Praxis IT-gestützter Wartung bei einem Energieversorger
Mensch & Computer 2010: Interaktive Kulturen. Duisburg, Germany, Publisher: Oldenbourg-Verlag, Pages: 37–46
[BibTeX] [Abstract] [Download PDF]Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star & Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.
@inproceedings{muller_globale_2010, address = {Duisburg, Germany}, title = {Globale {Infrastruktur} - lokales {Arbeiten}: {Praxis} {IT}-gestützter {Wartung} bei einem {Energieversorger}}, url = {https://www.wineme.uni-siegen.de/paper/2010/muellerreuterpipek_globaleinfrastruktur-itgestuetztewartungenergieversorger_menschundcomputer2010.pdf}, abstract = {Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star \& Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.}, booktitle = {Mensch \& {Computer} 2010: {Interaktive} {Kulturen}}, publisher = {Oldenbourg-Verlag}, author = {Müller, Claudia and Pipek, Volkmar and Reuter, Christian and Mueller, Claudia and Pipek, Volkmar and Reuter, Christian}, editor = {Ziegler, Jürgen and Schmidt, Albrecht}, year = {2010}, keywords = {italg, CSCW, PRAXLABS, Infrastruktur, Kooperation, InfoStrom, RSBE, RWE}, pages = {37--46}, } -
Müller, C., Neufeldt, C. & Schöer, L. (2010)Designing a large social display for an old people’s home
Adjunct Proceedings of EuroITV.
[BibTeX]@inproceedings{muller_designing_2010, title = {Designing a large social display for an old people's home}, booktitle = {Adjunct {Proceedings} of {EuroITV}}, author = {Müller, Claudia and Neufeldt, Cornelius and Schöer, L.}, year = {2010}, keywords = {italg}, } -
Müller, C., Wan, L. & Hrg, D. (2010)Dealing with wandering: a case study on caregivers‘ attitudes towards privacy and autonomy when reflecting the use of LBS
Proceedings of the 16th ACM international conference on Supporting group work – GROUP ’10. New York, New York, USA, Publisher: ACM Press, Pages: 75 doi:10.1145/1880071.1880082
[BibTeX]@inproceedings{muller_dealing_2010, address = {New York, New York, USA}, title = {Dealing with wandering: a case study on caregivers' attitudes towards privacy and autonomy when reflecting the use of {LBS}}, isbn = {978-1-4503-0387-3}, doi = {10.1145/1880071.1880082}, booktitle = {Proceedings of the 16th {ACM} international conference on {Supporting} group work - {GROUP} '10}, publisher = {ACM Press}, author = {Müller, Claudia and Wan, Lin and Hrg, Dalibor}, year = {2010}, keywords = {italg}, pages = {75}, }
2009
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Müller, C. & Neufeldt, C. (2009)Challenges towards the Design of Locative Media for Supporting Interaction Spaces for the Ageing Society
Mobile HCI 2009 Workshop: Community Practices and Locative Media.
[BibTeX]@inproceedings{muller_challenges_2009, title = {Challenges towards the {Design} of {Locative} {Media} for {Supporting} {Interaction} {Spaces} for the {Ageing} {Society}}, booktitle = {Mobile {HCI} 2009 {Workshop}: {Community} {Practices} and {Locative} {Media}}, author = {Müller, Claudia and Neufeldt, Cornelius}, year = {2009}, keywords = {italg}, } -
Reuter, C., Pipek, V., Mueller, C. & Müller, C. (2009)Computer Supported Collaborative Training in Crisis Communication Management
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Gothenburg, Sweden, Publisher: ISCRAM
[BibTeX] [Abstract] [Download PDF]Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.
@inproceedings{reuter_computer_2009, address = {Gothenburg, Sweden}, title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}}, url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf http://www.peasec.de/paper/2009/2009_ReuterPipekMueller_ComputerSupportedCollaborativeTraining_ISCRAM.pdf}, abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.}, booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})}, publisher = {ISCRAM}, author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia}, editor = {Landgren, Jonas and Jul, S}, year = {2009}, keywords = {italg, CSCW, HCI, PRAXLABS, crisis management, crisis training, RWE, computer supported collaborative learning}, } -
Müller, C. & Pipek, V. (2009)Socio-spatial implications of converging physical and digital infrastructures for crisis management: Ethnography of two service technician working environments of a power provider company
Proceeding of the 6th International ISCRAM Conference. Gothenburg, Sweden
[BibTeX]@inproceedings{muller_socio-spatial_2009, address = {Gothenburg, Sweden}, title = {Socio-spatial implications of converging physical and digital infrastructures for crisis management: {Ethnography} of two service technician working environments of a power provider company}, booktitle = {Proceeding of the 6th {International} {ISCRAM} {Conference}}, author = {Müller, Claudia and Pipek, Volkmar}, year = {2009}, keywords = {italg, CSCW}, } -
Reuter, C., Pipek, V. & Müller, C. (2009)Computer Supported Collaborative Training in Crisis Communication Management
Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Gothenburg, Sweden
[BibTeX] [Abstract] [Download PDF]Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.
@inproceedings{reuter_computer_2009-1, address = {Gothenburg, Sweden}, title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}}, url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf}, abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.}, booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})}, author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia}, editor = {Landgren, Jonas and Jul, S}, year = {2009}, keywords = {italg, CSCW, PRAXLABS, crisis management, crisis training, RWE, computer supported collaborative learning}, }