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Dipl.-Wirt.Inform. Sven Bittenbinder

Research assistant in the project Fusion SP5: „Soziales & Inklusion“.

Room: US-E 117
Phone: +49 (0) 271/ 740 4470
Mail: sven.bittenbinder(at)uni-siegen.de

Vita

10/2003 – 08/2009 -> Studied business informatics at the University of Siegen

  • Major subjects: data warehouse, IT controlling, IT in companies, IT project management
  • Spezialisierung: Specialization: integration of certain behavioral systems or service components
  • Diploma thesis title: “Investigation of the integration of proprietary systems in SMEs of trade”

09/2009 – 04/2014 -> Assistant to the management at Buhl Data Service GmbH, Neunkirchen

  • Key user internal IT systems / further development
  • Direct marketing / customer analysis
  • Product Owner Shop / Product Presentation, UserExperience

05/2014 – 10/2019 -> Head of the business unit “real estate software” at Buhl Data Service GmbH, Neunkirchen

  • Product management / strategic direction
  • Product owner / user-centered software development
  • Marketing and Sales

Since 11/2019 -> Research assistant at the University of Siegen at the Chair for business informatics / IT for the ageing society, project iDESkmu

  • Inventory of IT barriers based on qualitative-empirical / ethnographic research
  • (Community-based) participatory research based on action research in the field
  • publication of research results in a scientific context
  • Creation of seminars and workshops on the topic of “barrier-free IT”

WERTE.IT

WERTE.IT addresses IT accessibility in companies, organizations, and administrations to create a more inclusive labor market. The focus is on establishing inclusive structures at various levels, from corporate culture to operational management, accessible workplaces, and procurement processes. Specifically, this also involves information and communication technologies. Although these are technically accessible, they still present barriers in daily practice. The project aims to establish IT accessibility as a central and self-evident component of the digital workplace. To implement practical solutions effectively, a corresponding roadmap will be developed participatively and applied sustainably. Together with the project partner Blinden- & Sehbehindertenverein Hamburg e.V. (BSVH), the project started on December 1, 2023, and is funded with approximately 2.5 million euros by the Federal Ministry of Labor and Social Affairs (BMAS) over a period of 3 years.

IDES kmu

“Inklusive DMS / ECMS und Branchensoftware in KMU” in short iDES kmu refers to the new research project of the University of Siegen in cooperation with the Blinden- & Sehbehindertenverein Hamburg e.V. (Blind and Visually Impaired Association Hamburg). (BSVH) and the service company for program and data migration HAVI Solutions. The research focuses on the accessibility of document management systems, enterprise content management systems and industry software at the workplace in small and medium-sized enterprises for people with visual impairments. In cooperation with companies and affected employees, concrete restrictions of accessibility at workplaces are to be determined. The project started in May 2019 with a funding period of three years (2019 to 2022).

Cubes

Participation on the part of a project partner from the economy. Details of the project under Cubes

Publications

2024

  • Bittenbinder, S., Weiler, T., Paluch, R., Kirschsieper, D., Specovius, O. & Müller, C. (2024)Research Buddy—From a Framework for Overcoming Language Barriers to the Development of a Qualitative Citizen Science Platform

    IN Interacting with Computers 2024, Pages: iwae047 doi:10.1093/iwc/iwae047
    [BibTeX] [Abstract] [Download PDF]
    Abstract Students benefit from international study programmes in fields such as HCI. However, user-centred research in a foreign country has some challenges, especially language hurdles when going into the field and conducting ethnographic and participatory studies. A particular obstacle is added when targeting groups that do not speak English, such as in Germany, where English was not taught in schools until the 1970s. The task and challenge of the present project, ‘Research Buddy’, is to bring together young international students and older people as co-researchers in Germany. We describe the participatory development of the concept of a matching platform and its design. In focus groups with older people, university faculty and students, requirements for a collaborative research infrastructure were jointly identified and prototypically implemented. The empirical results focus on the possibilities the platform offers for qualitative citizen science in the field of age tech.
    @article{bittenbinder_research_2024,
title = {Research {Buddy}—{From} a {Framework} for {Overcoming} {Language} {Barriers} to the {Development} of a {Qualitative} {Citizen} {Science} {Platform}},
copyright = {https://academic.oup.com/journals/pages/open\_access/funder\_policies/chorus/standard\_publication\_model},
issn = {0953-5438, 1873-7951},
url = {https://academic.oup.com/iwc/advance-article/doi/10.1093/iwc/iwae047/7833587},
doi = {10.1093/iwc/iwae047},
abstract = {Abstract
Students benefit from international study programmes in fields such as HCI. However, user-centred research in a foreign country has some challenges, especially language hurdles when going into the field and conducting ethnographic and participatory studies. A particular obstacle is added when targeting groups that do not speak English, such as in Germany, where English was not taught in schools until the 1970s. The task and challenge of the present project, ‘Research Buddy’, is to bring together young international students and older people as co-researchers in Germany. We describe the participatory development of the concept of a matching platform and its design. In focus groups with older people, university faculty and students, requirements for a collaborative research infrastructure were jointly identified and prototypically implemented. The empirical results focus on the possibilities the platform offers for qualitative citizen science in the field of age tech.},
language = {en},
urldate = {2024-10-27},
journal = {Interacting with Computers 2024},
author = {Bittenbinder, Sven and Weiler, Tim and Paluch, Richard and Kirschsieper, Dennis and Specovius, Oliver and Müller, Claudia},
month = oct,
year = {2024},
keywords = {italg},
pages = {iwae047},
}

  • Bittenbinder, S. & Müller, C. (2024)Supporting developers in developing accessible digital artefacts – Challenges in implementing a sustainable workflow in developers’ work practices

    Bericht zum 70. Arbeitswissenschaftlichen Kongress. Sankt Augustin, Publisher: GfA-Press
    [BibTeX] [Abstract]
    Digital accessibility is an important lever for the equal participation of people with disabilities in society. This article examines the question of how IT developers can be supported in their work practice with holistic measures to make the development of accessible IT products the norm. There are already rather isolated approaches for development practice. However, these are inadequate. There is a lack of a holistic view of sustainable measures that address the socio-technical infrastructures. On the basis of two qualitative-empirical studies, the authors work out that isolated approaches without embedding them in the work structures – technical, individual and organizational – have not yet been able to produce a practical reference architecture for the implementation of the topic of accessibility in companies and that these aspects must be taken into account in further research.
    @inproceedings{bittenbinder_supporting_2024,
address = {Sankt Augustin},
title = {Supporting developers in developing accessible digital artefacts – {Challenges} in implementing a sustainable workflow in developers’ work practices},
isbn = {978-3-936804-34-8},
abstract = {Digital accessibility is an important lever for the equal participation of people with disabilities in society. This article examines the question of how IT developers can be supported in their work practice with holistic measures to make the development of accessible IT products the norm. There are already rather isolated approaches for development practice. However, these are inadequate. There is a lack of a holistic view of sustainable measures that address the socio-technical infrastructures. On the basis of two qualitative-empirical studies, the authors work out that isolated approaches without embedding them in the work structures – technical, individual and organizational – have not yet been able to produce a practical reference architecture for the implementation of the topic of accessibility in companies and that these aspects must be taken into account in further research.},
booktitle = {Bericht zum 70. {Arbeitswissenschaftlichen} {Kongress}},
publisher = {GfA-Press},
author = {Bittenbinder, Sven and Müller, Claudia},
editor = {{Gesellschaft für Arbeitswissenschaft e.V.}},
month = mar,
year = {2024},
keywords = {italg},
}

  • Bittenbinder, S., Müller, C., Effert, J., Schwarz, T., Zimmermann, G., David, N. & Mörike, F. (2024)Collaborative editing of documents by differently abled users – Sustainable solutions for practice

    Mensch und Computer 2024 – Workshopband., Publisher: Gesellschaft für Informatik e.V., Pages: 10.18420/muc2024 doi:https://doi.org/10.18420/muc2024-mci-ws10-116
    [BibTeX] [Abstract] [Download PDF]
    In working and learning settings, collaborative work on shared documents, synchronously and asynchronously, is common and even necessary. Supporting tools are currently based on web applications such as GoogleDocs, Microsoft Word or Overleaf. These tools offer special functions to make collaborative editing of documents effective and efficient, but not for all user groups. There are already studies that examine such tools technically for their accessibility, but few studies examine the process of collaborative working on documents by people with and without disabilities, the real-world challenges and established practices. The question requires a socio-technical perspective to consider the impact on all stakeholders and to create sustainable solutions for accessible collaboration. The aim of this workshop is to shed light on this perspective from various angles, to discuss it and to provide new impetus for future developments in this area.
    @inproceedings{bittenbinder_collaborative_2024,
title = {Collaborative editing of documents by differently abled users - {Sustainable} solutions for practice},
url = {https://dl.gi.de/handle/20.500.12116/44261},
doi = {https://doi.org/10.18420/muc2024-mci-ws10-116},
abstract = {In working and learning settings, collaborative work on shared documents, synchronously and asynchronously, is common and even necessary. Supporting tools are currently based on web applications such as GoogleDocs, Microsoft Word or Overleaf. These tools offer special functions to make collaborative editing of documents effective and efficient, but not for all user groups. There are already studies that examine such tools technically for their accessibility, but few studies examine the process of collaborative working on documents by people with and without disabilities, the real-world challenges and established practices. The question requires a socio-technical perspective to consider the impact on all stakeholders and to create sustainable solutions for accessible collaboration. The aim of this workshop is to shed light on this perspective from various angles, to discuss it and to provide new impetus for future developments in this area.},
language = {en},
urldate = {2024-09-05},
booktitle = {Mensch und {Computer} 2024 - {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Bittenbinder, Sven and Müller, Claudia and Effert, Jana-Sophie and Schwarz, Thorsten and Zimmermann, Gottfried and David, Nadia and Mörike, Frauke},
year = {2024},
pages = {10.18420/muc2024},
}

2023

  • Bittenbinder, S., Müller, C. & Tuncer, Z. (2023)European Accessibility Act – Practice-based approaches to meeting accessibility requirements

    IN P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V. doi:10.18420/MUC2023-MCI-WS07-109
    [BibTeX] [Abstract] [Download PDF]
    The European Accessibility Act (EAA) sets accessibility requirements for a wide range of products and services provided by public bodies and private companies, the implementation of which in Germany is defined by the Barrierefreiheitsstärkungsgesetz (BFSG). Despite numerous approaches to make information and communication technologies (ICT) accessible, non-accessible software solutions still exist due to a lack of technical knowledge, resources and motivation. The workshop aims to discuss practical approaches and perspectives using HCI methods to support all stakeholders involved in the development of accessible ICT solutions, including end-users, decision-makers, designers, developers, quality assurance and companies as a whole. The prioritisation of accessibility needs to be rethought in the short term in order to meet the requirements of the BFSG (and thus the EAA). In particular, the individual needs and social contexts of socio-technical systems must be taken into account. The aim of the workshop is to gather and discuss different perspectives, opinions and approaches in an interdisciplinary combination of researchers, practitioners and directly and indirectly affected groups of people.
    @article{bittenbinder_european_2023,
title = {European {Accessibility} {Act} - {Practice}-based approaches to meeting accessibility requirements},
url = {https://dl.gi.de/handle/20.500.12116/42089},
doi = {10.18420/MUC2023-MCI-WS07-109},
abstract = {The European Accessibility Act (EAA) sets accessibility requirements for a wide range of products and services provided by public bodies and private companies, the implementation of which in Germany is defined by the Barrierefreiheitsstärkungsgesetz (BFSG). Despite numerous approaches to make information and communication technologies (ICT) accessible, non-accessible software solutions still exist due to a lack of technical knowledge, resources and motivation. The workshop aims to discuss practical approaches and perspectives using HCI methods to support all stakeholders involved in the development of accessible ICT solutions, including end-users, decision-makers, designers, developers, quality assurance and companies as a whole. The prioritisation of accessibility needs to be rethought in the short term in order to meet the requirements of the BFSG (and thus the EAA). In particular, the individual needs and social contexts of socio-technical systems must be taken into account. The aim of the workshop is to gather and discuss different perspectives, opinions and approaches in an interdisciplinary combination of researchers, practitioners and directly and indirectly affected groups of people.},
urldate = {2023-10-03},
journal = {P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V.},
author = {Bittenbinder, Sven and Müller, Claudia and Tuncer, Zeynep},
year = {2023},
keywords = {italg, Accessibility, Disability Studies, Human-Computer-Interaction, Inklusion},
}

  • Bittenbinder, S. & Müller, C. (2023)Responsibilities for accessibility in companies – Who does it?

    IN P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V. doi:10.18420/MUC2023-MCI-WS07-518
    [BibTeX] [Abstract] [Download PDF]
    With the Barrierefreiheitsstärkungsgesetz (BFSG) coming into force in Germany, companies now have to deal with new accessibility requirements as part of their corporate processes. There are many uncertainties and ambiguities as to who in the company should be responsible for adapting appropriate processes and making decisions. This paper provides a practical insight into a negotiation process between employees in different corporate roles. Data was collected through a group discussion and analyzed for relevant themes. The results show the focused business viewpoints of accessibility at different levels of the organization. These include effort-risk analysis, corporate or product strategy, and personal success metrics.
    @article{bittenbinder_responsibilities_2023,
title = {Responsibilities for accessibility in companies - {Who} does it?},
url = {https://dl.gi.de/handle/20.500.12116/42095},
doi = {10.18420/MUC2023-MCI-WS07-518},
abstract = {With the Barrierefreiheitsstärkungsgesetz (BFSG) coming into force in Germany, companies now have to deal with new accessibility requirements as part of their corporate processes. There are many uncertainties and ambiguities as to who in the company should be responsible for adapting appropriate processes and making decisions. This paper provides a practical insight into a negotiation process between employees in different corporate roles. Data was collected through a group discussion and analyzed for relevant themes. The results show the focused business viewpoints of accessibility at different levels of the organization. These include effort-risk analysis, corporate or product strategy, and personal success metrics.},
urldate = {2023-10-03},
journal = {P. Fröhlich und V. Cobus (eds) Workshopband. Mensch und Computer 2023, Rapperswil (SG): Gesellschaft für Informatik e.V.},
author = {Bittenbinder, Sven and Müller, Claudia},
year = {2023},
keywords = {italg},
}

2022

  • Paluch, R., Struzek, D., Kirschsieper, D., Bittenbinder, S. & Müller, C. (2022)Teilhabe durch Technik? Entwicklung von technischen Artefakten mit und für vulnerable Gruppen

    IN Gesundheit und Technik
    [BibTeX] [Download PDF] 
    @article{paluch_teilhabe_2022,
title = {Teilhabe durch {Technik}? {Entwicklung} von technischen {Artefakten} mit und für vulnerable {Gruppen}},
url = {https://berliner-methodentreffen.de/ps-2022/},
language = {de-DE},
urldate = {2023-01-05},
journal = {Gesundheit und Technik},
author = {Paluch, Richard and Struzek, David and Kirschsieper, Dennis and Bittenbinder, Sven and Müller, Claudia},
year = {2022},
keywords = {italg},
}

2021

  • Struzek, D., Cerna, K., Paluch, R., Bittenbinder, S., Müller, C., Reuter, A., Stamato, L., Subasi, Ö., Hamidi, F. & Vines, J. (2021)Designing for New Forms of Vulnerability: Exploring transformation and empowerment in times of COVID-19

    2021 CHI Conference on Human Factors in Computing Systems., Pages: 1–5 doi:10.1145/3411763.3441339
    [BibTeX] [Download PDF] 
    @inproceedings{struzek_designing_2021,
title = {Designing for {New} {Forms} of {Vulnerability}: {Exploring} transformation and empowerment in times of {COVID}-19},
volume = {Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems},
url = {https://dl.acm.org/doi/10.1145/3411763.3441339},
doi = {10.1145/3411763.3441339},
booktitle = {2021 {CHI} {Conference} on {Human} {Factors} in {Computing} {Systems}},
author = {Struzek, David and Cerna, Katerina and Paluch, Richard and Bittenbinder, Sven and Müller, Claudia and Reuter, Arlind and Stamato, Lydia and Subasi, Özge and Hamidi, Foad and Vines, John},
month = may,
year = {2021},
keywords = {italg},
pages = {1--5},
}

  • Papke, B., Schädler, J., Reichstein, M. F., Strünck, C., Wieching, R., Wulf, V., Bertelmann, L., Mayerle, M., Freese, B., Krüger, M., Weibert, A., Randall, D., de Leal, D. C., Foelske, L., Danz, D., Pinatti, F., Bittenbinder, S., Müller, C., Roder, S., Konieczny, E., Windisch, M., Hering, S. & Kappeler, M. (2021)Schwerpunkt: Partizipation verwirklichen – Zur Weiterentwicklung Sozialer Dienste im analogen und digitalen Raum

    IN SIEGEN:SOZIAL – Analysen, Berichte, Kontroversen (SI:SO) Jg. 26, H. 1-2, 2021 doi:10.25819/ubsi/10368
    [BibTeX] [Abstract] [Download PDF]
    Digitale Informations- und Kommunikationstechnologien gewinnen als fester Bestandteil zunehmend Bedeutung in den alltäglichen Lebenswelten einer wachsenden Zahl von Menschen. Ihre Entwicklung und selbstverständliche Nutzung schreiten in einem immer rasanteren Tempo voran; die vielfältigen Anwendungsmöglichkeiten adressieren längst alle Lebensbereiche. Während der Digitalisierung von Kommunikationsprozessen zuweilen demokratisierende Kräfte zugesprochen werden, scheint eine kritische Reflexion möglicher Potentiale und Auswirkungen digitaler Informations- und Kommunikationstechnologien auf Teilhabedynamiken in unterschiedlichen Lebensbereichen dringend erforderlich. Die Autorinnen und Autoren möchten mit dieser SI:SO-Schwerpunktausgabe einen Beitrag zu einer kritischen Reflexion digitaler Innovationen und ihrer Auswirkungen auf die zukünftige Gestaltung sozialer Dienste leisten. Mit der zweisprachigen Ausgabe ist zudem die Hoffnung verbunden, diesen Beitrag auch einem europäischen und weltweiten Publikum zugänglich zu machen.
    @article{papke_schwerpunkt_2021,
title = {Schwerpunkt: {Partizipation} verwirklichen - {Zur} {Weiterentwicklung} {Sozialer} {Dienste} im analogen und digitalen {Raum}},
issn = {4672-5768},
shorttitle = {Schwerpunkt},
url = {https://dspace.ub.uni-siegen.de/handle/ubsi/2576},
doi = {10.25819/ubsi/10368},
abstract = {Digitale Informations- und Kommunikationstechnologien gewinnen als fester Bestandteil zunehmend Bedeutung in den alltäglichen Lebenswelten einer wachsenden Zahl von Menschen. Ihre Entwicklung und selbstverständliche Nutzung schreiten in einem immer rasanteren Tempo voran; die vielfältigen Anwendungsmöglichkeiten adressieren längst alle Lebensbereiche. Während der Digitalisierung von Kommunikationsprozessen zuweilen demokratisierende Kräfte zugesprochen werden, scheint eine kritische Reflexion möglicher Potentiale und Auswirkungen digitaler Informations- und Kommunikationstechnologien auf Teilhabedynamiken in unterschiedlichen Lebensbereichen dringend erforderlich. Die Autorinnen und Autoren möchten mit dieser SI:SO-Schwerpunktausgabe einen Beitrag zu einer kritischen Reflexion digitaler Innovationen und ihrer Auswirkungen auf die zukünftige Gestaltung sozialer Dienste leisten. Mit der zweisprachigen Ausgabe ist zudem die Hoffnung verbunden, diesen Beitrag auch einem europäischen und weltweiten Publikum zugänglich zu machen.},
language = {de},
urldate = {2023-10-25},
journal = {SIEGEN:SOZIAL - Analysen, Berichte, Kontroversen (SI:SO) Jg. 26, H. 1-2, 2021},
author = {Papke, Birgit and Schädler, Johannes and Reichstein, Martin F. and Strünck, Christoph and Wieching, Rainer and Wulf, Volker and Bertelmann, Lena and Mayerle, Michael and Freese, Benjamin and Krüger, Max and Weibert, Anne and Randall, Dave and Leal, Debora de Castro and Foelske, Laura and Danz, Dominic and Pinatti, Fabiano and Bittenbinder, Sven and Müller, Claudia and Roder, Sascha and Konieczny, Eva and Windisch, Marcus and Hering, Sabine and Kappeler, Manfred},
year = {2021},
note = {Accepted: 2023-08-02T13:36:24Z},
}

  • Bittenbinder, S., de Carvalho, A. F. P., Müller, C. & Wulf, V. (2021)‘Caring for Inclusivity – Accessibility as a Determinant Factor for Benefiting from Social Services both in Analogue and Digital Spaces’

    IN SIEGEN:SOZIAL, (1-2/2021), Pages: 70–81
    [BibTeX] [Download PDF] 
    @article{bittenbinder_caring_2021,
title = {‘{Caring} for {Inclusivity} - {Accessibility} as a {Determinant} {Factor} for {Benefiting} from {Social} {Services} both in {Analogue} and {Digital} {Spaces}’},
url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2022/01/siso_1-2_2021_web-Caring-for-Inclusivity-Bittenbinder-et-al..pdf},
journal = {SIEGEN:SOZIAL, (1-2/2021)},
author = {Bittenbinder, Sven and Carvalho, Aparecido Fabiano Pinatti de and Müller, Claudia and Wulf, Volker},
year = {2021},
keywords = {italg},
pages = {70--81},
}

  • Bittenbinder, S., Pinatti de Carvalho, A. F., Krapp, E., Müller, C. & Wulf, V. (2021)Planning for Inclusive Design Workshops: Fostering Collaboration between People with and without Visual Impairment

    Proceedings of 19th European Conference on Computer-Supported Cooperative Work., Publisher: European Society for Socially Embedded Technologies (EUSSET) doi:10.18420/ecscw2021_ep27
    [BibTeX] [Abstract] [Download PDF]
    Carrying out successful design workshops can be a challenging task. This can turn even more difficult, if one attempts to engage in more inclusive design workshops, where a broad range of user profiles are covered. If some of these profiles refer to people with impairments, things can get even more complicated. Furthermore, there are also associated challenges when trying to carry out something that is usually implemented as a face-to-face activity in an online format. This exploratory paper introduces a discussion on a few lessons learned from organising design workshops including both people with and without visual impairments. It also outlines our response to the situation created by the COVID-19 pandemic, which prevented us to engage in face-to-face design workshops. Based on feedback received from participants of a first in-person design workshop organised within one of our projects and on informal interviews carried out mainly over the phone to discuss ways to enhance the collaboration between people with and without visual impairments during such activities, we go on to introduce some relevant aspects that should be taken into consideration when planning inclusive design workshops. This is a preliminary contribution, meant to raise discussions on technology-mediated inclusive participatory design initiatives to further inform the development of a solid methodological contribution to CSCW.
    @inproceedings{bittenbinder_planning_2021,
title = {Planning for {Inclusive} {Design} {Workshops}: {Fostering} {Collaboration} between {People} with and without {Visual} {Impairment}},
shorttitle = {Planning for {Inclusive} {Design} {Workshops}},
url = {https://dl.eusset.eu/handle/20.500.12015/4158},
doi = {10.18420/ecscw2021_ep27},
abstract = {Carrying out successful design workshops can be a challenging task. This can turn even more difficult, if one attempts to engage in more inclusive design workshops, where a broad range of user profiles are covered. If some of these profiles refer to people with impairments, things can get even more complicated. Furthermore, there are also associated challenges when trying to carry out something that is usually implemented as a face-to-face activity in an online format. This exploratory paper introduces a discussion on a few lessons learned from organising design workshops including both people with and without visual impairments. It also outlines our response to the situation created by the COVID-19 pandemic, which prevented us to engage in face-to-face design workshops. Based on feedback received from participants of a first in-person design workshop organised within one of our projects and on informal interviews carried out mainly over the phone to discuss ways to enhance the collaboration between people with and without visual impairments during such activities, we go on to introduce some relevant aspects that should be taken into consideration when planning inclusive design workshops. This is a preliminary contribution, meant to raise discussions on technology-mediated inclusive participatory design initiatives to further inform the development of a solid methodological contribution to CSCW.},
language = {en},
urldate = {2021-05-25},
booktitle = {Proceedings of 19th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}},
publisher = {European Society for Socially Embedded Technologies (EUSSET)},
author = {Bittenbinder, Sven and Pinatti de Carvalho, Aparecido Fabiano and Krapp, Eva and Müller, Claudia and Wulf, Volker},
year = {2021},
note = {Accepted: 2021-05-18T10:05:02Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
keywords = {italg},
}

2020

  • Pinatti de Carvalho, A. F., Bittenbinder, S., Müller, C., David, N., Hansen, B. & Wulf, V. (2020)Fostering Accessibility at the Workplace through Community-based Participatory Research

    IN European Society for Socially Embedded Technologies (EUSSET), Vol. 4, no. 2, Pages: 13 doi:10.18420/ecscw2020_ws07
    [BibTeX] [Abstract] [Download PDF]
    This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.
    @article{pinatti_de_carvalho_fostering_2020,
series = {Reports of the {European} {Society} for {Socially} {Embedded} {Technologies}},
title = {Fostering {Accessibility} at the {Workplace} through {Community}-based {Participatory} {Research}},
volume = {4, no. 2},
issn = {2510-2591},
url = {https://dl.eusset.eu/handle/20.500.12015/4065},
doi = {10.18420/ecscw2020_ws07},
abstract = {This workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.},
language = {en},
urldate = {2021-04-16},
journal = {European Society for Socially Embedded Technologies (EUSSET)},
author = {Pinatti de Carvalho, Aparecido Fabiano and Bittenbinder, Sven and Müller, Claudia and David, Nadia and Hansen, Bente and Wulf, Volker},
year = {2020},
note = {Accepted: 2020-06-15T07:28:13Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
keywords = {italg},
pages = {13},
}

2017

  • Winter, D., Bittenbinder, S., Hinderks, A. & Thomaschewski, J. (2017)UX-Kompetenz von Organisationen – Wie kann die UX-Kompetenz einer Organisation gesteigert werden?

    IN Gesellschaft für Informatik e.V., Vol. Mensch und Computer 2017 – Usability Professionals, Pages: 4 doi:10.18420/muc2017-up-0003
    [BibTeX] [Abstract] [Download PDF]
    Um die User Experience einzelner Produkte zu verbessern stehen bereits einige Methoden zur Verfügung. Möchten wir aber alle Produkte verbessern, müssen wir unseren Blick auf die herstellende Organisation richten. Dabei stellt sich die Frage, wie wir die UX-Kompetenz einer ganzen Organisation verbessern können. Gemeinsam mit den Teilnehmern suchen wir Antworten auf diese Frage. Wir erarbeiten die häufigsten Problemstellen und finden Ansatzpunkte zur Verbesserung. Dabei fokussieren wir uns auf zwei entscheidene Bereiche zur Kompetenzentwicklung: Erzeugen neuer Kompetenz und Verbesserung der Anwendbarkeit der bestehenden Kompetenz.
    @article{winter_ux-kompetenz_2017,
title = {{UX}-{Kompetenz} von {Organisationen} – {Wie} kann die {UX}-{Kompetenz} einer {Organisation} gesteigert werden?},
volume = {Mensch und Computer 2017 - Usability Professionals},
url = {http://dl.gi.de/handle/20.500.12116/5786},
doi = {10.18420/muc2017-up-0003},
abstract = {Um die User Experience einzelner Produkte zu verbessern stehen bereits einige Methoden zur Verfügung. Möchten wir aber alle Produkte verbessern, müssen wir unseren Blick auf die herstellende Organisation richten. Dabei stellt sich die Frage, wie wir die UX-Kompetenz einer ganzen Organisation verbessern können. Gemeinsam mit den Teilnehmern suchen wir Antworten auf diese Frage. Wir erarbeiten die häufigsten Problemstellen und finden Ansatzpunkte zur Verbesserung. Dabei fokussieren wir uns auf zwei entscheidene Bereiche zur Kompetenzentwicklung: Erzeugen neuer Kompetenz und Verbesserung der Anwendbarkeit der bestehenden Kompetenz.},
language = {de},
urldate = {2021-04-16},
journal = {Gesellschaft für Informatik e.V.},
author = {Winter, Dominique and Bittenbinder, Sven and Hinderks, Andreas and Thomaschewski, Jörg},
year = {2017},
note = {Accepted: 2017-11-18T00:36:43Z
Publisher: Gesellschaft für Informatik e.V.},
keywords = {italg},
pages = {4},
}

2016

  • Winter, D., Bittenbinder, S. & Stevens, G. (2016)Der interne UX-Stammtisch – Entwicklung einer Community of Practice für UX-Professionals im Unternehmen

    IN , Vol. Tagungsband UP16 doi:10.18420/muc2016-up-0026
    [BibTeX] [Abstract] [Download PDF]
    UX-Professionals stehen vor der Aufgabe ihre Fertigkeiten und Kenntnisse kontinuierlich auszubauen. Eine Möglichkeit dies zu tun sind Communities of Practice, also Gemeinschaften von Personen mit ähnlichen Aufgaben und Schwerpunkten sowie einem gemeinsamen Interesse an Lösungen. Sie agieren weitgehend selbstorganisiert und dienen dem Austausch und der gegenseitigen Unterstützung. So entstehen ein gemeinsamer Wissensschatz sowie ein Netzwerk zwischen allen UX-Interessierten. Der Aufbau einer Community of Practice für UX-Professionals wurde in einem mittelständigen Unternehmen über 18 Monate begleitet und ausgewertet. Die Ergebnisse führten zu Handlungsempfehlungen, um Hindernisse beim Aufbau zu reduzieren und einen Mehrwert für alle Beteiligten herbeizuführen.
    @article{winter_interne_2016,
title = {Der interne {UX}-{Stammtisch} - {Entwicklung} einer {Community} of {Practice} für {UX}-{Professionals} im {Unternehmen}},
volume = {Tagungsband UP16},
url = {http://dl.gi.de/handle/20.500.12116/5472},
doi = {10.18420/muc2016-up-0026},
abstract = {UX-Professionals stehen vor der Aufgabe ihre Fertigkeiten und Kenntnisse kontinuierlich auszubauen. Eine Möglichkeit dies zu tun sind Communities of Practice, also Gemeinschaften von Personen mit ähnlichen Aufgaben und Schwerpunkten sowie einem gemeinsamen Interesse an Lösungen. Sie agieren weitgehend selbstorganisiert und dienen dem Austausch und der gegenseitigen Unterstützung. So entstehen ein gemeinsamer Wissensschatz sowie ein Netzwerk zwischen allen UX-Interessierten. Der Aufbau einer Community of Practice für UX-Professionals wurde in einem mittelständigen Unternehmen über 18 Monate begleitet und ausgewertet. Die Ergebnisse führten zu Handlungsempfehlungen, um Hindernisse beim Aufbau zu reduzieren und einen Mehrwert für alle Beteiligten herbeizuführen.},
language = {de},
urldate = {2022-06-21},
author = {Winter, Dominique and Bittenbinder, Sven and Stevens, Gunnar},
year = {2016},
note = {Accepted: 2017-11-18T00:25:42Z
Publisher: Gesellschaft für Informatik e.V. und die German UPA e.V},
}

  • Bittenbinder, S. & Winter, D. (2016)CaseStudy: Kontextsensitives Feedback

    IN Gesellschaft für Informatik e.V. Aachen, Prinz, W., Borchers, J. & Jarke, M. (Hrsg.), Vol. Mensch und Computer 2016 – Tagungsband, Pages: 4 doi:10.18420/muc2016-mci-0247
    [BibTeX] [Abstract] [Download PDF]
    Das kontextsensitive Feedback-Element ist ein Werkzeug, um nach der Produktveröffentlichung und während des realen Einsatzes der Software Nutzerfeedback in aufbereiteter Form zu erhalten. Durch den Einsatz in der Anwendung selbst und direkt im Nutzungskontext können wertvolle Kontextinformationen zusätzlich zum eigentlichen Nutzerfeedback an die Hersteller übermittelt werden. Dieses Feedback aus realen Nutzungskontexten bietet unter anderem die Basis für Weiterentwicklungen der Software und Verbesserung in den Bereichen Usability und User Experience.
    @article{bittenbinder_casestudy_2016,
title = {{CaseStudy}: {Kontextsensitives} {Feedback}},
volume = {Mensch und Computer 2016 - Tagungsband},
shorttitle = {{CaseStudy}},
url = {http://dl.gi.de/handle/20.500.12116/200},
doi = {10.18420/muc2016-mci-0247},
abstract = {Das kontextsensitive Feedback-Element ist ein Werkzeug, um nach der Produktveröffentlichung und während des realen Einsatzes der Software Nutzerfeedback in aufbereiteter Form zu erhalten. Durch den Einsatz in der Anwendung selbst und direkt im Nutzungskontext können wertvolle Kontextinformationen zusätzlich zum eigentlichen Nutzerfeedback an die Hersteller übermittelt werden. Dieses Feedback aus realen Nutzungskontexten bietet unter anderem die Basis für Weiterentwicklungen der Software und Verbesserung in den Bereichen Usability und User Experience.},
language = {de},
urldate = {2021-04-16},
journal = {Gesellschaft für Informatik e.V. Aachen, Prinz, W., Borchers, J. \& Jarke, M. (Hrsg.)},
author = {Bittenbinder, Sven and Winter, Dominique},
year = {2016},
note = {Accepted: 2017-06-17T20:14:12Z
Publisher: Gesellschaft für Informatik e.V.},
keywords = {italg},
pages = {4},
}

2015

  • Bittenbinder, S. & Winter, D. (2015)Kontextspezifisches Nutzerfeedback in einer Desktop-Anwendung

    IN Diefenbach, S., Henze, N. & Pielot, M. (Hrsg.) Berlin: De Gruyter Oldenbourg, Vol. Mensch und Computer 2015 – Proceedings, Pages: 327–330
    [BibTeX] [Abstract] [Download PDF]
    Um Softwareanwendungen mit hoher Usability und ausgezeichneter User Experience zu schaffen, müssen Produktentwickler ihre Nutzer kennen. Häufig sind jedoch Nutzer und Produktentwickler räumlich weit auseinander gelegen und so fällt es ihnen schwer, die Nutzer kennen zu lernen und mit Ihnen in Dialog zu treten. Eine Möglichkeit, raum- und zeitunabhängig zu kommunizieren, sind Feedbackkanäle innerhalb der Softwareanwendung, bei denen Nutzer im Kontext der Nutzung Kontakt zum Hersteller aufnehmen können. Während solche Feedbackmöglichkeiten bei Webanwendungen weit verbreitet sind, fehlen diese meist in Desktop-Anwendungen. Doch wie kann ein bidirektionaler Feedbackkanal in Desktop-Anwendungen aufgebaut und wie kann gezielt Feedback zu bekannten Problemstellen vom Anwender eingefordert werden?
    @article{bittenbinder_kontextspezifisches_2015,
series = {Mensch und {Computer} 2015 – {Proceedings}},
title = {Kontextspezifisches {Nutzerfeedback} in einer {Desktop}-{Anwendung}},
volume = {Mensch und Computer 2015 – Proceedings},
url = {http://dl.gi.de/handle/20.500.12116/7908},
abstract = {Um Softwareanwendungen mit hoher Usability und ausgezeichneter User Experience zu schaffen, müssen Produktentwickler ihre Nutzer kennen. Häufig sind jedoch Nutzer und Produktentwickler räumlich weit auseinander gelegen und so fällt es ihnen schwer, die Nutzer kennen zu lernen und mit Ihnen in Dialog zu treten. Eine Möglichkeit, raum- und zeitunabhängig zu kommunizieren, sind Feedbackkanäle innerhalb der Softwareanwendung, bei denen Nutzer im Kontext der Nutzung Kontakt zum Hersteller aufnehmen können. Während solche Feedbackmöglichkeiten bei Webanwendungen weit verbreitet sind, fehlen diese meist in Desktop-Anwendungen. Doch wie kann ein bidirektionaler Feedbackkanal in Desktop-Anwendungen aufgebaut und wie kann gezielt Feedback zu bekannten Problemstellen vom Anwender eingefordert werden?},
language = {en},
urldate = {2021-04-16},
journal = {Diefenbach, S., Henze, N. \& Pielot, M. (Hrsg.) Berlin: De Gruyter Oldenbourg},
author = {Bittenbinder, Sven and Winter, Dominique},
year = {2015},
note = {Accepted: 2017-11-22T15:02:33Z},
keywords = {italg},
pages = {327--330},
}

2014

  • Winter, D. & Bittenbinder, S. (2014)UX-Controlling in der Produktentwicklung

    IN Stuttgart: German UPA, Vol. UP14 – Vorträge, Pages: 11
    [BibTeX] [Abstract] [Download PDF]
    User Experience ist ein entscheidender Qualitätsfaktor im Wettbewerb der Produkte um die Gunst der Nutzer. Es gilt daher Produkte zu entwickeln, die eine optimierte User Experience bieten, um die Entwicklungsressourcen eines Unternehmens effizient einzusetzen. Um diese Effizienz zu erreichen, müssen Ziele gesteckt und ihre Erreichung nachgehalten werden. Hat man in den für seine Kunden relevanten Bereichen der User Experience wirklich erreicht, was man wollte? Um diese Frage zu beantworten, hilft es ein UX-Controlling aufzubauen. In diesem werden Ziele definiert, kontrolliert und auf Erreichen geprüft. Anschließende Maßnahmen um gezielt Verbesserungen in Teilbereichen der User Experience zu gestalten runden das UX-Controlling ab. Wie aber baut man nun ein solches UX-Controlling auf? Welche Methoden müssen Verwendung finden und welche Prozesse etabliert werden?
    @article{winter_ux-controlling_2014,
title = {{UX}-{Controlling} in der {Produktentwicklung}},
volume = {UP14 - Vorträge},
url = {http://dl.gi.de/handle/20.500.12116/5406},
abstract = {User Experience ist ein entscheidender Qualitätsfaktor im Wettbewerb der Produkte um die Gunst der Nutzer. Es gilt daher Produkte zu entwickeln, die eine optimierte User Experience bieten, um die Entwicklungsressourcen eines Unternehmens effizient einzusetzen. Um diese Effizienz zu erreichen, müssen Ziele gesteckt und ihre Erreichung nachgehalten werden. Hat man in den für seine Kunden relevanten Bereichen der User Experience wirklich erreicht, was man wollte? Um diese Frage zu beantworten, hilft es ein UX-Controlling aufzubauen. In diesem werden Ziele definiert, kontrolliert und auf Erreichen geprüft. Anschließende Maßnahmen um gezielt Verbesserungen in Teilbereichen der User Experience zu gestalten runden das UX-Controlling ab.
Wie aber baut man nun ein solches UX-Controlling auf? Welche Methoden müssen Verwendung finden und welche Prozesse etabliert werden?},
language = {en},
number = {User Experience},
urldate = {2021-04-16},
journal = {Stuttgart: German UPA},
author = {Winter, Dominique and Bittenbinder, Sven},
year = {2014},
note = {Accepted: 2017-11-18T00:23:47Z
Publisher: German UPA},
keywords = {italg},
pages = {11},
}